Customer Service Representative
UK
The median Customer Service Representative salary in the UK is £25,087 per year, according to job vacancies posted during the 6 months leading to 14 August 2025.
The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.
| 6 months to 14 Aug 2025 |
Same period 2024 | Same period 2023 | |
|---|---|---|---|
| Rank | 453 | 835 | 851 |
| Rank change year-on-year | +382 | +16 | +398 |
| Permanent jobs requiring a Customer Service Representative | 291 | 2 | 1 |
| As % of all permanent jobs advertised in the UK | 0.47% | 0.002% | 0.001% |
| As % of the Job Titles category | 0.53% | 0.002% | 0.001% |
| Number of salaries quoted | 179 | 2 | 1 |
| 10th Percentile | £13,380 | - | - |
| 25th Percentile | £23,504 | £26,250 | - |
| Median annual salary (50th Percentile) | £25,087 | £27,500 | £23,000 |
| Median % change year-on-year | -8.77% | +19.57% | - |
| 75th Percentile | - | £28,750 | - |
| 90th Percentile | - | - | - |
| UK excluding London median annual salary | £25,087 | - | £23,000 |
All Permanent IT Job Vacancies
UK
For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in the UK with a recognized job title | 54,785 | 82,085 | 68,659 |
| % of permanent jobs with a recognized job title | 89.21% | 95.11% | 91.98% |
| Number of salaries quoted | 30,084 | 53,086 | 48,733 |
| 10th Percentile | £26,750 | £30,000 | £32,500 |
| 25th Percentile | £36,250 | £40,000 | £44,500 |
| Median annual salary (50th Percentile) | £55,000 | £55,000 | £60,000 |
| Median % change year-on-year | - | -8.33% | - |
| 75th Percentile | £72,804 | £71,969 | £80,000 |
| 90th Percentile | £91,250 | £91,250 | £100,000 |
| UK excluding London median annual salary | £50,000 | £50,000 | £53,500 |
| % change year-on-year | - | -6.54% | +1.90% |
Customer Service Representative
Job Vacancy Trend
Job postings that featured Customer Service Representative in the job title as a proportion of all IT jobs advertised.
Customer Service Representative
Salary Trend
3-month moving average salary quoted in jobs citing Customer Service Representative.
Customer Service Representative
Salary Histogram
Salary distribution for jobs citing Customer Service Representative over the 6 months to 14 August 2025.
Customer Service Representative
Top 15 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Service Representative within the UK over the 6 months to 14 August 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| UK excluding London | - | 288 | £25,087 | - | 32 |
| England | +246 | 166 | £25,087 | -8.77% | 30 |
| North of England | - | 158 | £25,087 | - | 19 |
| Work from Home | +150 | 97 | £23,504 | -14.53% | 24 |
| North East | - | 79 | £25,087 | - | 7 |
| Wales | - | 66 | £25,087 | - | |
| Scotland | - | 58 | £23,504 | - | 3 |
| Yorkshire | - | 40 | £25,087 | - | 6 |
| North West | - | 39 | £25,087 | - | 6 |
| Midlands | - | 3 | - | - | 7 |
| South West | - | 3 | £25,087 | - | 2 |
| London | - | 2 | - | - | 1 |
| West Midlands | - | 2 | - | - | 5 |
| South East | - | 1 | - | - | 1 |
| East Midlands | - | 1 | - | - | 2 |
Customer Service Representative Skill Set
Top 30 Co-occurring Skills and Capabilities
For the 6 months to 14 August 2025, Customer Service Representative job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Customer Service Representative in the job title.
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Customer Service Representative Skill Set
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories: