Period
to 21 November 2017

The median contractor rate for a Customer Support Analyst was £190 per day in advertised job vacancies during the 6 months to 21 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Support Analyst
UK
6 months to
21 Nov 2017
Same period 2016 Same period 2015
Rank 865 868 883
Rank change year-on-year +3 +15 -10
Contract jobs requiring a Customer Support Analyst 12 13 5
As % of all contract IT jobs advertised in the UK 0.012% 0.012% 0.004%
As % of the Job Titles category 0.012% 0.013% 0.005%
Number of daily rates quoted 3 4 1
UK median daily rate £190 £115 £163
Median daily rate % change year-on-year +65.22% -29.23% -18.75%
UK excluding London median daily rate £190 £115 £163
% change year-on-year +65.22% -29.23% -
Number of hourly rates quoted 8 8 1
UK median hourly rate £17.00 £9.50 £9.00
Median hourly rate % change year-on-year +78.95% +5.56% -16.28%
UK excluding London median hourly rate £17.00 £9.50 £9.00
% change year-on-year +78.95% +5.56% -16.28%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 97749 99240 107788
% of contract IT jobs with a recognized job title 94.79% 94.76% 94.90%
Number of daily rates quoted 64477 64699 68564
UK median daily rate £450 £425 £400
Median daily rate % change year-on-year +5.88% +6.25% -
10th Percentile £260 £250 £250
90th Percentile £625 £600 £588
UK excluding London median daily rate £400 £393 £375
% change year-on-year +1.91% +4.67% +3.45%
Number of hourly rates quoted 2920 3284 4118
UK median hourly rate £18.69 £18.03 £18.00
Median hourly rate % change year-on-year +3.66% +0.17% +9.09%
10th Percentile £10.96 £10.50 £10.50
90th Percentile £47.83 £47.50 £45.00
UK excluding London median hourly rate £17.50 £17.50 £17.50

Customer Support Analyst
Job Vacancy Trend

Job postings that featured Customer Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Customer Support Analyst in the UK

Customer Support Analyst
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer Support Analyst.

Contractor daily rate trend for Customer Support Analyst in the UK

Customer Support Analyst
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Customer Support Analyst.

Contractor hourly rate trend for Customer Support Analyst in the UK

Customer Support Analyst
Top 6 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Support Analyst within the UK over the 6 months to 21 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +21 12 £190 +65.22% 1
UK excluding London +21 12 £190 +65.22% 1
East of England 0 6 - -
South East +3 4 £200 -
Midlands - 2 £190 -
West Midlands - 2 £190 -

Customer Support Analyst Skill Set
Top 20 Co-occurring IT Skills

For the 6 months to 21 November 2017, Customer Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Customer Support Analyst in the job title.

1 4 (33.33%) ITIL
2 3 (25.00%) SharePoint
2 3 (25.00%) Microsoft
2 3 (25.00%) Google
2 3 (25.00%) WebEx
3 2 (16.67%) Windows 10
3 2 (16.67%) Windows
3 2 (16.67%) Pharmaceutical
4 1 (8.33%) Microsoft Office
4 1 (8.33%) Active Directory
4 1 (8.33%) Microsoft Certification
4 1 (8.33%) BPR
4 1 (8.33%) ATM
4 1 (8.33%) SLA
4 1 (8.33%) Cisco
4 1 (8.33%) Service Management
4 1 (8.33%) Finance
4 1 (8.33%) Banking
4 1 (8.33%) Incident Management
4 1 (8.33%) Proactive Management

Customer Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (25.00%) SharePoint
Applications
1 1 (8.33%) Microsoft Office
Communications & Networking
1 3 (25.00%) WebEx
2 1 (8.33%) ATM
General
1 2 (16.67%) Pharmaceutical
2 1 (8.33%) Banking
2 1 (8.33%) Finance
Operating Systems
1 2 (16.67%) Windows
1 2 (16.67%) Windows 10
Processes & Methodologies
1 4 (33.33%) ITIL
2 1 (8.33%) BPR
2 1 (8.33%) Incident Management
2 1 (8.33%) Proactive Management
2 1 (8.33%) Service Management
Qualifications
1 1 (8.33%) Microsoft Certification
Quality Assurance & Compliance
1 1 (8.33%) SLA
System Software
1 1 (8.33%) Active Directory
Vendors
1 3 (25.00%) Google
1 3 (25.00%) Microsoft
2 1 (8.33%) Cisco