The median annual salary for a Customer Support Analyst was £30,000 in advertised job vacancies during the 3 months to 24 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
24 Mar 2017
Same period 2016 Same period 2015
Customer Support Analyst
UK
Rank 841 929 930
Rank change year-on-year +88 +1  
Permanent jobs requiring a Customer Support Analyst 16 19 29
As % of all permanent IT jobs advertised in the UK 0.019% 0.018% 0.027%
As % of the Job Titles category 0.020% 0.019% 0.028%
Number of salaries quoted 16 19 24
Median salary £30,000 £32,000 £24,500
Median salary % change year-on-year -6.25% +30.61%  
90% offered a salary of more than £20,500 £17,000 £19,500
10% offered a salary of more than £35,000 £40,400 £31,450
UK excluding London median salary £21,500 £32,000 £22,500
% change year-on-year -32.81% +42.22%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 81782 99209 102096
As % of all permanent IT job vacancies advertised in the UK 96.26% 96.37% 96.63%
Number of salaries quoted 67852 83080 83346
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

Customer Support Analyst
Job Vacancy Trend

The job posting trend of jobs advertised that featured Customer Support Analyst in the job title.

Job vacancy trend for Customer Support Analyst in the UK

Customer Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Support Analyst.

Salary trend for Customer Support Analyst in the UK

Customer Support Analyst
Salary Histogram

The salary distribution of IT jobs citing Customer Support Analyst over the 3 months to 24 March 2017.

Salary histogram for Customer Support Analyst in the UK

Customer Support Analyst
Top 20 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Support Analyst within the UK over the 3 months to 24 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +95 15 £35,000 +9.37%
South East +62 7 £22,500 -29.68%
London +67 6 £35,000 +42.85%
City of London +55 6 £35,000 -6.04%
Berkshire +40 4 £20,500 -45.33%
Reading +32 3 £20,500 -45.33%
Marlow - 2 £22,500 -
Buckinghamshire - 2 £22,500 -
West Midlands +25 1 £20,500 +20.58%
East of England +20 1 £37,500 +10.29%
Wales - 1 £18,000 -
Cwmbran - 1 £18,000 -
Cambridgeshire - 1 £37,500 -
Cambridge - 1 £37,500 -
Fleet - 1 £35,000 -
Stoke-on-Trent - 1 £20,500 -
Hampshire - 1 £35,000 -
Torfaen - 1 £18,000 -
South Wales - 1 £18,000 -
Staffordshire - 1 £20,500 -

Customer Support Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 24 March 2017, Customer Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Customer Support Analyst in the job title.

1 17 (56.67%) SQL
2 16 (53.33%) Finance
3 7 (23.33%) Product Management
3 7 (23.33%) Banking
3 7 (23.33%) SQL Server
4 6 (20.00%) Windows
5 5 (16.67%) User Acceptance Testing
5 5 (16.67%) Hedge funds
5 5 (16.67%) Data Centre
5 5 (16.67%) Financial Institution
6 4 (13.33%) Change Management
6 4 (13.33%) SLA
6 4 (13.33%) SQL Server Management Studio (SSMS)
6 4 (13.33%) French Language
6 4 (13.33%) Degree
7 3 (10.00%) Mathematics
7 3 (10.00%) Physics
7 3 (10.00%) Chemistry
7 3 (10.00%) Computer Science
7 3 (10.00%) QA
7 3 (10.00%) Business Analysis
7 3 (10.00%) Microsoft
7 3 (10.00%) CRM
7 3 (10.00%) MS Office
8 2 (6.67%) TCP/IP
8 2 (6.67%) Fixed Income
8 2 (6.67%) Windows Server 2003
8 2 (6.67%) Windows 7
8 2 (6.67%) Process Improvement
8 2 (6.67%) Windows Server

Customer Support Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (3.33%) JBoss
Applications
1 3 (10.00%) MS Office
2 1 (3.33%) MS Excel
Communications & Networking
1 2 (6.67%) Remote Desktop
1 2 (6.67%) TCP/IP
Database & Business Intelligence
1 7 (23.33%) SQL Server
Development Applications
1 4 (13.33%) SQL Server Management Studio (SSMS)
General
1 16 (53.33%) Finance
2 7 (23.33%) Banking
3 5 (16.67%) Financial Institution
4 4 (13.33%) French Language
5 1 (3.33%) Back Office
5 1 (3.33%) German Language
Libraries, Frameworks & Software Standards
1 1 (3.33%) DHTML
1 1 (3.33%) HTML
Miscellaneous
1 5 (16.67%) Data Centre
1 5 (16.67%) Hedge funds
2 3 (10.00%) Computer Science
3 2 (6.67%) Fixed Income
4 1 (3.33%) Driving Licence
4 1 (3.33%) Foreign Exchange (FX)
Operating Systems
1 6 (20.00%) Windows
2 2 (6.67%) Windows 7
2 2 (6.67%) Windows Server
2 2 (6.67%) Windows Server 2003
2 2 (6.67%) Windows Server 2008
2 2 (6.67%) Windows Vista
3 1 (3.33%) Unix
Processes & Methodologies
1 7 (23.33%) Product Management
2 5 (16.67%) User Acceptance Testing
3 4 (13.33%) Change Management
4 3 (10.00%) Business Analysis
4 3 (10.00%) Chemistry
4 3 (10.00%) CRM
4 3 (10.00%) Mathematics
4 3 (10.00%) Physics
5 2 (6.67%) Process Improvement
6 1 (3.33%) Continuous Improvement
6 1 (3.33%) Economics
6 1 (3.33%) Electronic Trading
6 1 (3.33%) Service Delivery
6 1 (3.33%) Technical Analysis
Programming Languages
1 17 (56.67%) SQL
2 1 (3.33%) Java
2 1 (3.33%) JavaScript
Qualifications
1 4 (13.33%) Degree
Quality Assurance & Compliance
1 4 (13.33%) SLA
2 3 (10.00%) QA
Vendors
1 3 (10.00%) Microsoft