Period
to 20 November 2017

The median annual salary for a Customer Support Analyst was £32,500 in advertised job vacancies during the 6 months to 20 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Customer Support Analyst
UK
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 1145 1194 1268
Rank change year-on-year +49 +74 +3
Permanent jobs requiring a Customer Support Analyst 44 25 43
As % of all permanent IT jobs advertised in the UK 0.024% 0.013% 0.020%
As % of the Job Titles category 0.026% 0.014% 0.020%
Number of salaries quoted 31 22 29
UK median annual salary £32,500 £25,250 £24,000
Median salary % change year-on-year +28.71% +5.21% +9.09%
10th Percentile £19,000 £17,872 £19,350
90th Percentile £40,250 £41,025 £33,750
UK excluding London median annual salary £32,500 £23,000 £20,000
% change year-on-year +41.30% +15.00% -6.98%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 172189 180467 210956
% of permanent IT jobs with a recognized job title 95.78% 96.48% 96.46%
Number of salaries quoted 138171 151048 175187
UK median annual salary £48,000 £47,500 £45,000
Median salary % change year-on-year +1.05% +5.56% -
10th Percentile £27,500 £27,000 £26,250
90th Percentile £78,750 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £40,500
% change year-on-year - +4.94% +1.25%

Customer Support Analyst
Job Vacancy Trend

Job postings that featured Customer Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Customer Support Analyst in the UK

Customer Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Support Analyst.

Salary trend for Customer Support Analyst in the UK

Customer Support Analyst
Salary Histogram

The salary distribution of IT jobs citing Customer Support Analyst over the 6 months to 20 November 2017.

Salary histogram for Customer Support Analyst in the UK

Customer Support Analyst
Top 11 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Support Analyst within the UK over the 6 months to 20 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +64 42 £32,500 +28.71% 1
UK excluding London +39 25 £32,500 +41.30% 1
London +10 19 £35,000 -
South East +52 12 £32,500 +62.50%
South West +14 4 - -
Midlands +14 3 £20,000 +14.29%
West Midlands +10 3 £20,000 +14.29%
East of England 0 3 £25,000 -33.33%
Wales - 2 £19,500 -
North of England +3 1 - - 1
North West -14 1 - - 1

Customer Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 20 November 2017, Customer Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Customer Support Analyst in the job title.

1 26 (59.09%) Finance
2 16 (36.36%) Telecoms
2 16 (36.36%) Banking
2 16 (36.36%) SLA
2 16 (36.36%) SQL
3 11 (25.00%) Analytical Skills
3 11 (25.00%) Microsoft Office
4 10 (22.73%) Microsoft Excel
4 10 (22.73%) MySQL
4 10 (22.73%) SWIFT
4 10 (22.73%) Italian Language
4 10 (22.73%) French Language
5 9 (20.45%) Marketing
5 9 (20.45%) Digital Marketing
5 9 (20.45%) Java
5 9 (20.45%) Windows
6 8 (18.18%) Knowledge Management
6 8 (18.18%) Microsoft PowerPoint
6 8 (18.18%) Management Information System
6 8 (18.18%) Electronics
6 8 (18.18%) Programme Management
6 8 (18.18%) Manufacturing
6 8 (18.18%) Shell Script
6 8 (18.18%) ETL
6 8 (18.18%) Business Intelligence
6 8 (18.18%) SAP
6 8 (18.18%) Oracle
6 8 (18.18%) Problem Management
6 8 (18.18%) Root Cause Analysis
6 8 (18.18%) Bash Shell

Customer Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (2.27%) Apache
1 1 (2.27%) Confluence
1 1 (2.27%) JBoss
Applications
1 11 (25.00%) Microsoft Office
2 10 (22.73%) Microsoft Excel
3 8 (18.18%) Microsoft PowerPoint
Cloud Services
1 3 (6.82%) SaaS
Communications & Networking
1 4 (9.09%) FTP
2 3 (6.82%) Internet
3 1 (2.27%) DNS
Database & Business Intelligence
1 10 (22.73%) MySQL
2 4 (9.09%) SQL Server
Development Applications
1 2 (4.55%) SQL Server Management Studio (SSMS)
2 1 (2.27%) JIRA
General
1 26 (59.09%) Finance
2 16 (36.36%) Banking
2 16 (36.36%) Telecoms
3 10 (22.73%) French Language
3 10 (22.73%) Italian Language
4 9 (20.45%) Marketing
5 8 (18.18%) Electronics
5 8 (18.18%) German Language
5 8 (18.18%) Manufacturing
5 8 (18.18%) Polish Language
5 8 (18.18%) Portuguese Language
5 8 (18.18%) Spanish Language
5 8 (18.18%) Turkish Language
6 6 (13.64%) Financial Institution
7 2 (4.55%) Back Office
8 1 (2.27%) Games
8 1 (2.27%) Legal
Libraries, Frameworks & Software Standards
1 2 (4.55%) FIX Protocol
1 2 (4.55%) HTML
2 1 (2.27%) DHTML
2 1 (2.27%) Web Services
Miscellaneous
1 11 (25.00%) Analytical Skills
2 10 (22.73%) SWIFT
3 8 (18.18%) Management Information System
4 4 (9.09%) Data Centre
4 4 (9.09%) Hedge funds
5 3 (6.82%) Digital Currency
6 2 (4.55%) Equities
7 1 (2.27%) Computer Science
7 1 (2.27%) Derivative
7 1 (2.27%) Equity Derivative
7 1 (2.27%) Fintech
7 1 (2.27%) Social Media
7 1 (2.27%) Wiki
Operating Systems
1 9 (20.45%) Windows
2 1 (2.27%) Linux
Processes & Methodologies
1 9 (20.45%) Digital Marketing
2 8 (18.18%) Analytical Thinking
2 8 (18.18%) Anti-Money Laundering
2 8 (18.18%) Business Intelligence
2 8 (18.18%) ETL
2 8 (18.18%) Knowledge Management
2 8 (18.18%) Problem Management
2 8 (18.18%) Programme Management
2 8 (18.18%) Root Cause Analysis
2 8 (18.18%) Workload Management
3 5 (11.36%) Incident Management
3 5 (11.36%) ITIL
4 4 (9.09%) Configuration Management
4 4 (9.09%) Service Delivery
5 3 (6.82%) Product Management
6 2 (4.55%) CRM
6 2 (4.55%) Project Management
7 1 (2.27%) B2B
7 1 (2.27%) Customer-Centricity
7 1 (2.27%) E-Commerce
Programming Languages
1 16 (36.36%) SQL
2 9 (20.45%) Java
3 8 (18.18%) Bash Shell
3 8 (18.18%) Shell Script
4 2 (4.55%) JavaScript
5 1 (2.27%) ActionScript
Qualifications
1 3 (6.82%) Degree
Quality Assurance & Compliance
1 16 (36.36%) SLA
2 1 (2.27%) EMIR
2 1 (2.27%) MiFID
2 1 (2.27%) QA
System Software
1 4 (9.09%) Active Directory
Vendors
1 8 (18.18%) Oracle
1 8 (18.18%) SAP
2 3 (6.82%) Salesforce.com