Period
to 23 February 2018

The median annual salary for a Customer Support Analyst was £26,250 in advertised job vacancies during the 6 months to 23 February 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Customer Support Analyst
UK
6 months to
23 Feb 2018
Same period 2017 Same period 2016
Rank 1171 1140 1252
Rank change year-on-year -31 +112 -11
Permanent jobs requiring a Customer Support Analyst 28 31 35
As % of all permanent IT jobs advertised in the UK 0.016% 0.018% 0.017%
As % of the Job Titles category 0.017% 0.018% 0.017%
Number of salaries quoted 24 30 32
UK median annual salary £26,250 £31,250 £31,000
Median salary % change year-on-year -16.00% +0.81% +29.17%
10th Percentile £18,150 £18,500 £20,000
90th Percentile £41,475 £41,250 £38,000
UK excluding London median annual salary £25,000 £21,000 £31,000
% change year-on-year +19.05% -32.26% +37.78%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 169,607 169,366 204,229
% of permanent IT jobs with a recognized job title 96.26% 96.49% 96.65%
Number of salaries quoted 139,181 140,637 170,778
UK median annual salary £50,000 £47,500 £46,367
Median salary % change year-on-year +5.26% +2.44% +3.04%
10th Percentile £27,500 £27,000 £26,750
90th Percentile £80,000 £77,500 £76,000
UK excluding London median annual salary £42,500 £42,500 £42,000
% change year-on-year - +1.19% +5.00%

Customer Support Analyst
Job Vacancy Trend

Job postings that featured Customer Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Customer Support Analyst in the UK

Customer Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Support Analyst.

Salary trend for Customer Support Analyst in the UK

Customer Support Analyst
Salary Histogram

The salary distribution of IT jobs citing Customer Support Analyst over the 6 months to 23 February 2018.

Salary histogram for Customer Support Analyst in the UK

Customer Support Analyst
Top 12 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Support Analyst within the UK over the 6 months to 23 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +1 24 £31,500 -10.00% 2
UK excluding London +15 17 £25,000 +19.05% 2
London -12 9 £36,750 +5.00%
Midlands +18 4 £22,500 - 1
South East +8 4 £35,750 +50.53% 1
North of England -3 3 £30,250 +55.13%
North West -18 3 £30,250 +55.13%
Wales +12 2 £18,250 +1.39%
East Midlands +8 2 £25,000 -
East of England -5 2 £25,000 -33.33%
West Midlands - 2 £19,875 - 1
South West - 2 - -

Customer Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 23 February 2018, Customer Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Customer Support Analyst in the job title.

1 12 (42.86%) SQL
2 11 (39.29%) Finance
3 7 (25.00%) Analytical Skills
4 5 (17.86%) Microsoft Office
5 4 (14.29%) SQL Server
5 4 (14.29%) Microsoft
5 4 (14.29%) Telecoms
6 3 (10.71%) Data Centre
6 3 (10.71%) QA
6 3 (10.71%) SaaS
6 3 (10.71%) Hedge funds
6 3 (10.71%) Degree
6 3 (10.71%) Service Delivery
6 3 (10.71%) CRM
6 3 (10.71%) Salesforce.com
6 3 (10.71%) Active Directory
6 3 (10.71%) LAN
6 3 (10.71%) WAN
6 3 (10.71%) FTP
6 3 (10.71%) Microsoft Excel
7 2 (7.14%) ITIL
7 2 (7.14%) Internet
7 2 (7.14%) Configuration Management
7 2 (7.14%) Financial Institution
7 2 (7.14%) Back Office
7 2 (7.14%) Service Management
7 2 (7.14%) Process Management
7 2 (7.14%) French Language
7 2 (7.14%) Incident Management
7 2 (7.14%) Agile Software Development

Customer Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 5 (17.86%) Microsoft Office
2 3 (10.71%) Microsoft Excel
Cloud Services
1 3 (10.71%) SaaS
Communications & Networking
1 3 (10.71%) FTP
1 3 (10.71%) LAN
1 3 (10.71%) WAN
2 2 (7.14%) Internet
3 1 (3.57%) TCP/IP
3 1 (3.57%) VPN
Database & Business Intelligence
1 4 (14.29%) SQL Server
2 1 (3.57%) MS Access
Development Applications
1 2 (7.14%) SQL Server Management Studio (SSMS)
General
1 11 (39.29%) Finance
2 4 (14.29%) Telecoms
3 2 (7.14%) Back Office
3 2 (7.14%) Financial Institution
3 2 (7.14%) French Language
3 2 (7.14%) Retail
4 1 (3.57%) Electronics
4 1 (3.57%) Games
4 1 (3.57%) Italian Language
4 1 (3.57%) Legal
4 1 (3.57%) Manufacturing
Libraries, Frameworks & Software Standards
1 1 (3.57%) EDI
1 1 (3.57%) FIX Protocol
Miscellaneous
1 7 (25.00%) Analytical Skills
2 3 (10.71%) Data Centre
2 3 (10.71%) Hedge funds
3 2 (7.14%) Smart Energy
3 2 (7.14%) Smart Meter
4 1 (3.57%) Analytical Mindset
4 1 (3.57%) Equities
4 1 (3.57%) Social Media
4 1 (3.57%) SWIFT
Operating Systems
1 1 (3.57%) Linux
1 1 (3.57%) Mac OS X
1 1 (3.57%) Windows
Processes & Methodologies
1 3 (10.71%) CRM
1 3 (10.71%) Service Delivery
2 2 (7.14%) Agile Software Development
2 2 (7.14%) Analytical Thinking
2 2 (7.14%) Configuration Management
2 2 (7.14%) ERP
2 2 (7.14%) Incident Management
2 2 (7.14%) ITIL
2 2 (7.14%) Line Management
2 2 (7.14%) Problem Management
2 2 (7.14%) Process Management
2 2 (7.14%) Product Management
2 2 (7.14%) Service Management
3 1 (3.57%) Analytics
3 1 (3.57%) Asset Management
3 1 (3.57%) Collaborative Working
3 1 (3.57%) Fault Analysis
3 1 (3.57%) Patch Management
3 1 (3.57%) Process Improvement
3 1 (3.57%) Strategic Thinking
Programming Languages
1 12 (42.86%) SQL
Qualifications
1 3 (10.71%) Degree
Quality Assurance & Compliance
1 3 (10.71%) QA
System Software
1 3 (10.71%) Active Directory
Vendors
1 4 (14.29%) Microsoft
2 3 (10.71%) Salesforce.com
3 1 (3.57%) Citrix
3 1 (3.57%) SAP