Period
to 21 June 2018

The median annual salary for a Customer Support Analyst was £27,250 in advertised job vacancies during the 6 months to 21 June 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Customer Support Analyst
UK
6 months to
21 Jun 2018
Same period 2017 Same period 2016
Rank 1159 1150 1232
Rank change year-on-year -9 +82 +14
Permanent jobs requiring a Customer Support Analyst 37 45 44
As % of all permanent IT jobs advertised in the UK 0.021% 0.026% 0.022%
As % of the Job Titles category 0.022% 0.027% 0.023%
Number of salaries quoted 34 38 42
UK median annual salary £27,250 £32,500 £22,500
Median salary % change year-on-year -16.15% +44.44% -2.17%
10th Percentile £17,750 £19,250 £16,100
90th Percentile £41,725 £38,750 £38,750
UK excluding London median annual salary £26,500 £26,000 £22,500
% change year-on-year +1.92% +15.56% +4.65%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 166,189 166,064 194,291
% of permanent IT jobs with a recognized job title 96.33% 96.24% 96.61%
Number of salaries quoted 135,115 136,769 163,202
UK median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,500 £27,500 £26,500
90th Percentile £80,000 £77,500 £76,250
UK excluding London median annual salary £45,000 £42,500 £42,000
% change year-on-year +5.88% +1.19% +5.00%

Customer Support Analyst
Job Vacancy Trend

Job postings that featured Customer Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Customer Support Analyst in the UK

Customer Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Support Analyst.

Salary trend for Customer Support Analyst in the UK

Customer Support Analyst
Salary Histogram

The salary distribution of IT jobs citing Customer Support Analyst over the 6 months to 21 June 2018.

Salary histogram for Customer Support Analyst in the UK

Customer Support Analyst
Top 12 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Support Analyst within the UK over the 6 months to 21 June 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -6 31 £30,250 -6.92% 1
UK excluding London -7 28 £26,500 +1.92% 1
South East -12 7 £30,500 -6.15%
London -13 7 £31,000 -11.43%
North of England - 7 £27,000 -
East of England +4 6 £36,250 -3.33%
North West - 6 £27,000 -
Wales +12 4 £18,500 +2.78%
South West -6 3 £25,000 -
Midlands +14 1 £19,000 -7.32% 1
Yorkshire - 1 - -
East Midlands - 1 £19,000 -

Customer Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 June 2018, Customer Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Customer Support Analyst in the job title.

1 12 (32.43%) Microsoft
2 10 (27.03%) Problem-Solving
3 9 (24.32%) SQL
4 8 (21.62%) Finance
4 8 (21.62%) Windows
4 8 (21.62%) CRM
5 7 (18.92%) Software Distribution
5 7 (18.92%) Analytical Skills
5 7 (18.92%) Patch Management
5 7 (18.92%) WAN
5 7 (18.92%) LAN
5 7 (18.92%) Linux
6 6 (16.22%) SQL Server
6 6 (16.22%) Microsoft Office
7 5 (13.51%) Problem Management
7 5 (13.51%) Agile Software Development
8 4 (10.81%) Banking
8 4 (10.81%) Salesforce.com
9 3 (8.11%) Enterprise Software
9 3 (8.11%) Virgin Media
9 3 (8.11%) Business Analysis
9 3 (8.11%) User Acceptance Testing
9 3 (8.11%) Dynamics NAV
9 3 (8.11%) ERP
9 3 (8.11%) CGI
10 2 (5.41%) Games
10 2 (5.41%) Service Management
10 2 (5.41%) Process Management
10 2 (5.41%) Mac OS X
10 2 (5.41%) Microsoft Excel

Customer Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (2.70%) IIS
Applications
1 6 (16.22%) Microsoft Office
2 2 (5.41%) Microsoft Excel
3 1 (2.70%) Microsoft PowerPoint
Business Applications
1 3 (8.11%) Dynamics NAV
Cloud Services
1 1 (2.70%) SaaS
Communications & Networking
1 7 (18.92%) LAN
1 7 (18.92%) WAN
2 1 (2.70%) Firewall
2 1 (2.70%) PBX
2 1 (2.70%) TCP/IP
2 1 (2.70%) VoIP
2 1 (2.70%) VPN
Database & Business Intelligence
1 6 (16.22%) SQL Server
2 1 (2.70%) MS Access
2 1 (2.70%) SQL Server 2008
General
1 8 (21.62%) Finance
2 4 (10.81%) Banking
3 2 (5.41%) Games
4 1 (2.70%) Arabic Language
4 1 (2.70%) Electronics
4 1 (2.70%) Financial Institution
4 1 (2.70%) French Language
4 1 (2.70%) German Language
4 1 (2.70%) Italian Language
4 1 (2.70%) Legal
4 1 (2.70%) Polish Language
4 1 (2.70%) Portuguese Language
4 1 (2.70%) Spanish Language
4 1 (2.70%) Turkish Language
Libraries, Frameworks & Software Standards
1 3 (8.11%) CGI
2 1 (2.70%) .NET
2 1 (2.70%) EDI
Miscellaneous
1 7 (18.92%) Analytical Skills
2 3 (8.11%) Enterprise Software
3 2 (5.41%) Self-Motivation
3 2 (5.41%) Smart Energy
3 2 (5.41%) Smart Meter
4 1 (2.70%) Analytical Mindset
4 1 (2.70%) CCTV
4 1 (2.70%) Digital Currency
4 1 (2.70%) Fintech
4 1 (2.70%) IVR
4 1 (2.70%) Management Information System
Operating Systems
1 8 (21.62%) Windows
2 7 (18.92%) Linux
3 2 (5.41%) Mac OS X
Processes & Methodologies
1 10 (27.03%) Problem-Solving
2 8 (21.62%) CRM
3 7 (18.92%) Patch Management
3 7 (18.92%) Software Distribution
4 5 (13.51%) Agile Software Development
4 5 (13.51%) Problem Management
5 3 (8.11%) Business Analysis
5 3 (8.11%) ERP
5 3 (8.11%) User Acceptance Testing
6 2 (5.41%) Decision-Making
6 2 (5.41%) Process Improvement
6 2 (5.41%) Process Management
6 2 (5.41%) Service Management
7 1 (2.70%) Analytical Thinking
7 1 (2.70%) Asset Management
7 1 (2.70%) B2B
7 1 (2.70%) Customer-Centricity
7 1 (2.70%) E-Procurement
7 1 (2.70%) Information Security
7 1 (2.70%) Strategic Thinking
Programming Languages
1 9 (24.32%) SQL
2 1 (2.70%) VB
Qualifications
1 2 (5.41%) Degree
Quality Assurance & Compliance
1 2 (5.41%) QA
System Software
1 1 (2.70%) Active Directory
Vendors
1 12 (32.43%) Microsoft
2 4 (10.81%) Salesforce.com
3 3 (8.11%) Virgin Media
4 1 (2.70%) Citrix
4 1 (2.70%) Oracle
4 1 (2.70%) SAP
4 1 (2.70%) Twitter