The median annual salary for a Service Support Manager was £32,000 in advertised job vacancies during the 3 months to 27 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Services Support Manager
UK
3 months to
27 Jun 2017
Same period 2016 Same period 2015
Rank 858 859 912
Rank change year-on-year +1 +53  
Permanent jobs requiring a Service Support Manager 32 73 70
As % of all permanent IT jobs advertised in the UK 0.036% 0.074% 0.064%
As % of the Job Titles category 0.037% 0.077% 0.066%
Number of salaries quoted 29 66 55
Median salary £32,000 £42,250 £50,000
Median salary % change year-on-year -24.26% -15.50%  
90% offered a salary of more than £30,000 £30,000 £35,000
10% offered a salary of more than £55,600 £55,000 £65,000
UK excluding London median salary £30,000 £32,500 £40,000
% change year-on-year -7.69% -18.75%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 85544 95045 105654
As % of all permanent IT job vacancies advertised in the UK 95.95% 96.52% 96.56%
Number of salaries quoted 69856 80154 87088
Median salary £46,500 £47,500 £45,000
Median salary % change year-on-year -2.10% +5.55%  
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £74,000 £70,000 £72,500
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

Service Support Manager
Job Vacancy Trend

The job posting trend of jobs advertised that featured Service Support Manager in the job title.

Job vacancy trend for Service Support Manager in the UK

Service Support Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Support Manager.

Salary trend for Service Support Manager in the UK

Service Support Manager
Salary Histogram

The salary distribution of IT jobs citing Service Support Manager over the 3 months to 27 June 2017.

Salary histogram for Service Support Manager in the UK

Service Support Manager
Top 27 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Support Manager within the UK over the 3 months to 27 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +6 32 £32,000 -23.80% 7
London +30 11 £42,500 -5.55% 2
South East +33 5 £39,250 -17.36% 2
West Midlands -4 5 £32,000 +6.66%
Surrey +36 4 £36,000 -4.00% 1
City of London +33 4 £52,500 +39.07% 1
North West -40 4 £30,000 -34.78%
East Midlands +14 3 £42,500 +54.54% 1
Birmingham +8 3 £30,000 -
South West -10 3 £30,000 -7.69% 1
Cheshire -28 3 £30,000 -28.57%
Warrington - 3 £30,000 -
Bristol -31 2 £30,000 -
Northampton - 2 £42,500 -
Coventry - 2 £54,750 -
Northamptonshire - 2 £42,500 -
Hampshire +13 1 £42,500 -22.72%
East of England -12 1 £55,000 +57.14% 1
Suffolk - 1 £55,000 -
Lincolnshire - 1 £30,000 -
Lancashire - 1 £28,500 -
Dorset - 1 £28,000 - 1
Lincoln - 1 £30,000 -
Ipswich - 1 £55,000 -
Staines - 1 £36,000 -
Poole - 1 £28,000 - 1
Chorley - 1 £28,500 -

Service Support Manager Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 27 June 2017, Service Support Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Service Support Manager in the job title.

1 48 (66.67%) ITIL
2 37 (51.39%) Service Delivery
3 35 (48.61%) SLA
4 29 (40.28%) Finance
5 27 (37.50%) Stakeholder Management
6 24 (33.33%) Performance Management
6 24 (33.33%) Contract Management
7 23 (31.94%) Service Delivery Management
8 22 (30.56%) Escalation Management
8 22 (30.56%) Critical Success Factor
8 22 (30.56%) Microsoft PowerPoint
8 22 (30.56%) Statistics
8 22 (30.56%) Microsoft Excel
9 15 (20.83%) Data Centre
10 9 (12.50%) Service Management
11 8 (11.11%) Windows
12 7 (9.72%) SaaS
13 6 (8.33%) Active Directory
13 6 (8.33%) ITIL Certification
14 5 (6.94%) Windows Server
14 5 (6.94%) Service Design
14 5 (6.94%) Analytical Skills
15 4 (5.56%) Root Cause Analysis
15 4 (5.56%) Agile Software Development
15 4 (5.56%) VMware
15 4 (5.56%) Supplier Management
15 4 (5.56%) Degree
15 4 (5.56%) ITSM
15 4 (5.56%) Microsoft
15 4 (5.56%) SQL Server

Service Support Manager Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (4.17%) Exchange Server 2010
1 3 (4.17%) MS Exchange
2 1 (1.39%) IIS
2 1 (1.39%) SharePoint
Applications
1 22 (30.56%) Microsoft Excel
1 22 (30.56%) Microsoft PowerPoint
2 1 (1.39%) Microsoft Office
Business Applications
1 1 (1.39%) BusinessWorks
Cloud Services
1 7 (9.72%) SaaS
2 1 (1.39%) Microsoft Azure
2 1 (1.39%) Office 365
Communications & Networking
1 1 (1.39%) Cisco ASA
1 1 (1.39%) Firewall
1 1 (1.39%) SAN
1 1 (1.39%) Wi-Fi
Database & Business Intelligence
1 4 (5.56%) SQL Server
2 2 (2.78%) SQL Server 2008
3 1 (1.39%) PowerCenter
Development Applications
1 1 (1.39%) Team Foundation Server
General
1 29 (40.28%) Finance
2 3 (4.17%) Back Office
3 2 (2.78%) Arabic Language
3 2 (2.78%) Banking
3 2 (2.78%) Digital Economy
3 2 (2.78%) Investment Banking
3 2 (2.78%) Japanese Language
3 2 (2.78%) Marketing
3 2 (2.78%) Telecoms
4 1 (1.39%) Automotive
4 1 (1.39%) Financial Institution
4 1 (1.39%) Law
4 1 (1.39%) Legal
4 1 (1.39%) Retail
Libraries, Frameworks & Software Standards
1 2 (2.78%) .NET
2 1 (1.39%) COM+
Miscellaneous
1 15 (20.83%) Data Centre
2 5 (6.94%) Analytical Skills
3 2 (2.78%) Client/Server
3 2 (2.78%) Equities
3 2 (2.78%) Fixed Income
3 2 (2.78%) Reinsurance
4 1 (1.39%) Driving Licence
Operating Systems
1 8 (11.11%) Windows
2 5 (6.94%) Windows Server
3 3 (4.17%) Windows 8
3 3 (4.17%) Windows Server 2008
4 2 (2.78%) Unix
4 2 (2.78%) Windows 7
4 2 (2.78%) Windows XP
5 1 (1.39%) Linux
5 1 (1.39%) Windows 10
5 1 (1.39%) Windows Server 2003
Processes & Methodologies
1 48 (66.67%) ITIL
2 37 (51.39%) Service Delivery
3 27 (37.50%) Stakeholder Management
4 24 (33.33%) Contract Management
4 24 (33.33%) Performance Management
5 23 (31.94%) Service Delivery Management
6 22 (30.56%) Critical Success Factor
6 22 (30.56%) Escalation Management
6 22 (30.56%) Statistics
7 9 (12.50%) Service Management
8 5 (6.94%) Service Design
9 4 (5.56%) Agile Software Development
9 4 (5.56%) ITSM
9 4 (5.56%) Root Cause Analysis
9 4 (5.56%) Supplier Management
10 3 (4.17%) Change Control
10 3 (4.17%) Monetization
10 3 (4.17%) People Management
10 3 (4.17%) Programme Management
10 3 (4.17%) Software Testing
Programming Languages
1 2 (2.78%) Java
1 2 (2.78%) SQL
Qualifications
1 6 (8.33%) ITIL Certification
2 4 (5.56%) Degree
3 2 (2.78%) MCSE
3 2 (2.78%) Microsoft Certification
4 1 (1.39%) CCNA
4 1 (1.39%) CCNP
4 1 (1.39%) Cisco Certification
4 1 (1.39%) Master's Degree
4 1 (1.39%) MCDST
4 1 (1.39%) MCITP
4 1 (1.39%) MCSA
4 1 (1.39%) SC Cleared
4 1 (1.39%) Security Cleared
4 1 (1.39%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 35 (48.61%) SLA
2 1 (1.39%) QA
System Software
1 6 (8.33%) Active Directory
2 1 (1.39%) VMware Infrastructure
2 1 (1.39%) XenApp
Systems Management
1 3 (4.17%) SCCM
2 1 (1.39%) EMC NetWorker
2 1 (1.39%) NetCrunch
Vendors
1 4 (5.56%) Microsoft
1 4 (5.56%) VMware
2 3 (4.17%) Citrix
3 2 (2.78%) Apple
3 2 (2.78%) Cisco
3 2 (2.78%) Google
3 2 (2.78%) SAP
4 1 (1.39%) Avaya
4 1 (1.39%) EMC
4 1 (1.39%) HP
4 1 (1.39%) Informatica
4 1 (1.39%) LANDesk
4 1 (1.39%) Oracle
4 1 (1.39%) Palo Alto
4 1 (1.39%) Siebel
4 1 (1.39%) Splunk
4 1 (1.39%) TIBCO
City, London
Harrington Starr
Salary: £60000 - £70000 per annum
Posted: 2 days ago
Nottingham, Nottinghamshire
Harvey Nash plc
Salary: £40000 - £45000 per annum
Posted: 4 days ago
Poole, Dorset
Reflex Computer Recruitment
Salary: £28000 per annum + Bens
Posted: 6 days ago
Shoreham-By-Sea
Bluetown Online LTD
Posted: 8 days ago
Surrey
A.C. Nielsen
Posted: 22 days ago
Hatfield, Hertfordshire
Computacenter
Salary: Competitive+Bens+Car
Posted: 26 days ago
London
ASOS
Salary: £0 - £90,000 per year
Posted: 27 days ago