Period
to 23 November 2017

The median annual salary for a Service Support Manager was £42,500 in advertised job vacancies during the 6 months to 23 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Services Support Manager
UK
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 1082 1068 1166
Rank change year-on-year -14 +98 -26
Permanent jobs requiring a Service Support Manager 107 169 130
As % of all permanent IT jobs advertised in the UK 0.059% 0.089% 0.060%
As % of the Job Titles category 0.062% 0.092% 0.062%
Number of salaries quoted 84 158 115
UK median annual salary £42,500 £45,000 £47,500
Median salary % change year-on-year -5.56% -5.26% -
10th Percentile £28,000 £27,500 £36,750
90th Percentile £77,875 £68,250 £65,000
UK excluding London median annual salary £37,500 £42,500 £47,500
% change year-on-year -11.76% -10.53% +8.57%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 172559 183130 209788
% of permanent IT jobs with a recognized job title 95.79% 96.48% 96.46%
Number of salaries quoted 138476 153185 174290
UK median annual salary £48,000 £47,500 £45,000
Median salary % change year-on-year +1.05% +5.56% -
10th Percentile £27,500 £27,000 £26,250
90th Percentile £78,750 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £41,000
% change year-on-year - +3.66% +2.50%

Service Support Manager
Job Vacancy Trend

Job postings that featured Service Support Manager in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Service Support Manager in the UK

Service Support Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Support Manager.

Salary trend for Service Support Manager in the UK

Service Support Manager
Salary Histogram

The salary distribution of IT jobs citing Service Support Manager over the 6 months to 23 November 2017.

Salary histogram for Service Support Manager in the UK

Service Support Manager
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Support Manager within the UK over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -22 103 £42,500 -10.53% 1
UK excluding London -2 60 £37,500 -11.76% 1
London -8 46 £55,000 +4.76%
North of England +22 24 £37,500 -21.05%
North West 0 21 £37,500 -3.23%
Midlands +18 13 £38,350 +27.83% 1
South East +17 11 £46,250 +17.09%
South West +4 8 £28,000 -10.40%
East Midlands +38 7 £38,350 - 1
West Midlands +3 6 £37,250 +24.17%
Yorkshire +25 2 - -
Scotland -8 2 - -
Wales +12 1 - -
East of England -20 1 £62,500 +21.36%
North East - 1 £36,500 -

Service Support Manager Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 23 November 2017, Service Support Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Service Support Manager in the job title.

1 71 (66.36%) ITIL
2 41 (38.32%) Service Delivery
3 33 (30.84%) Active Directory
4 29 (27.10%) SLA
5 28 (26.17%) Windows
6 26 (24.30%) Finance
7 23 (21.50%) Degree
8 18 (16.82%) Stakeholder Management
9 17 (15.89%) Change Management
9 17 (15.89%) Service Management
9 17 (15.89%) Windows Server
10 14 (13.08%) Statistics
10 14 (13.08%) Performance Management
10 14 (13.08%) Service Delivery Management
11 12 (11.21%) Microsoft PowerPoint
11 12 (11.21%) Microsoft Certification
11 12 (11.21%) Microsoft Excel
11 12 (11.21%) Microsoft
11 12 (11.21%) MCSE
11 12 (11.21%) Contract Management
11 12 (11.21%) Escalation Management
11 12 (11.21%) Critical Success Factor
11 12 (11.21%) Computer Science
12 11 (10.28%) ITSM
13 9 (8.41%) Project Management
13 9 (8.41%) SQL Server
13 9 (8.41%) MCP
13 9 (8.41%) VMware
13 9 (8.41%) Driving Licence
13 9 (8.41%) Windows 10

Service Support Manager Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (1.87%) Skype for Business
2 1 (0.93%) Exchange Server 2010
2 1 (0.93%) Exchange Server 2013
2 1 (0.93%) MS Exchange
2 1 (0.93%) SharePoint
2 1 (0.93%) WebSphere
Applications
1 12 (11.21%) Microsoft Excel
1 12 (11.21%) Microsoft PowerPoint
2 4 (3.74%) Microsoft Office
3 2 (1.87%) AutoCAD
Business Applications
1 3 (2.80%) BusinessWorks
2 2 (1.87%) Remedy ITSM
3 1 (0.93%) SAP Hybris
Cloud Services
1 7 (6.54%) Office 365
2 3 (2.80%) SaaS
3 2 (1.87%) Microsoft Azure
4 1 (0.93%) Google Cloud Platform
Communications & Networking
1 4 (3.74%) DNS
2 3 (2.80%) LAN
2 3 (2.80%) WAN
3 2 (1.87%) Skype
3 2 (1.87%) SMS
4 1 (0.93%) ATM
4 1 (0.93%) Cisco IPT
4 1 (0.93%) Internet
4 1 (0.93%) IP Telephony
4 1 (0.93%) VoIP
Database & Business Intelligence
1 9 (8.41%) SQL Server
2 3 (2.80%) PowerCenter
3 1 (0.93%) Blockchain
Development Applications
1 1 (0.93%) JIRA
General
1 26 (24.30%) Finance
2 8 (7.48%) Back Office
3 6 (5.61%) Legal
4 4 (3.74%) Advertising
4 4 (3.74%) Law
5 3 (2.80%) Retail
6 2 (1.87%) Banking
6 2 (1.87%) Marketing
7 1 (0.93%) Automotive
7 1 (0.93%) Billing
7 1 (0.93%) Financial Institution
7 1 (0.93%) Telecoms
Libraries, Frameworks & Software Standards
1 3 (2.80%) FIX Protocol
2 1 (0.93%) .NET
2 1 (0.93%) Apache Flex
Miscellaneous
1 12 (11.21%) Computer Science
2 9 (8.41%) Driving Licence
3 7 (6.54%) Analytical Skills
4 4 (3.74%) Data Centre
4 4 (3.74%) Management Information System
5 3 (2.80%) Enterprise Software
5 3 (2.80%) PMI
5 3 (2.80%) Virtual Team
6 2 (1.87%) FMCG
6 2 (1.87%) Hedge funds
6 2 (1.87%) User Experience
7 1 (0.93%) Client/Server
7 1 (0.93%) Fintech
7 1 (0.93%) Foreign Exchange (FX)
7 1 (0.93%) Mainframe
Operating Systems
1 28 (26.17%) Windows
2 17 (15.89%) Windows Server
3 9 (8.41%) Windows 10
4 7 (6.54%) Windows 7
4 7 (6.54%) Windows Server 2008
5 5 (4.67%) Windows Server 2012
6 2 (1.87%) Unix
6 2 (1.87%) Windows 8
7 1 (0.93%) Linux
7 1 (0.93%) Red Hat Enterprise Linux
Processes & Methodologies
1 71 (66.36%) ITIL
2 41 (38.32%) Service Delivery
3 18 (16.82%) Stakeholder Management
4 17 (15.89%) Change Management
4 17 (15.89%) Service Management
5 14 (13.08%) Performance Management
5 14 (13.08%) Service Delivery Management
5 14 (13.08%) Statistics
6 12 (11.21%) Contract Management
6 12 (11.21%) Critical Success Factor
6 12 (11.21%) Escalation Management
7 11 (10.28%) ITSM
8 9 (8.41%) Project Management
9 8 (7.48%) Line Management
9 8 (7.48%) Mathematics
9 8 (7.48%) People Management
9 8 (7.48%) Physics
9 8 (7.48%) PRINCE2
10 7 (6.54%) Mentoring
10 7 (6.54%) Problem Management
Programming Languages
1 1 (0.93%) Java
1 1 (0.93%) PowerShell
1 1 (0.93%) SQL
Qualifications
1 23 (21.50%) Degree
2 12 (11.21%) MCSE
2 12 (11.21%) Microsoft Certification
3 9 (8.41%) MCP
4 8 (7.48%) CCNA
4 8 (7.48%) Cisco Certification
4 8 (7.48%) ITIL Certification
5 3 (2.80%) PMI Certification
6 2 (1.87%) SC Cleared
6 2 (1.87%) Security Cleared
7 1 (0.93%) MCDST
7 1 (0.93%) MCITP
7 1 (0.93%) MCSA
Quality Assurance & Compliance
1 29 (27.10%) SLA
2 2 (1.87%) ISO 9001
2 2 (1.87%) ISO/IEC 20000
3 1 (0.93%) QA
System Software
1 33 (30.84%) Active Directory
2 7 (6.54%) VMware Infrastructure
3 6 (5.61%) XenApp
4 3 (2.80%) Hyper-V
Systems Management
1 3 (2.80%) SCCM
Vendors
1 12 (11.21%) Microsoft
2 9 (8.41%) VMware
3 8 (7.48%) Citrix
4 5 (4.67%) Cisco
5 4 (3.74%) Avaya
5 4 (3.74%) HP
6 3 (2.80%) Informatica
6 3 (2.80%) Remedy
6 3 (2.80%) SAP
6 3 (2.80%) Siebel
6 3 (2.80%) TIBCO
7 2 (1.87%) BMC
8 1 (0.93%) Google
8 1 (0.93%) hybris
8 1 (0.93%) IBM
8 1 (0.93%) Oracle
8 1 (0.93%) Red Hat
8 1 (0.93%) ServiceNow
8 1 (0.93%) Unisys