The median annual salary for a Service Support Manager was £43,750 in advertised job vacancies during the 3 months to 23 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
23 Mar 2017
Same period 2016 Same period 2015
Services Support Manager
UK
Rank 806 859 880
Rank change year-on-year +53 +21  
Permanent jobs requiring a Service Support Manager 43 87 76
As % of all permanent IT jobs advertised in the UK 0.051% 0.085% 0.072%
As % of the Job Titles category 0.053% 0.088% 0.075%
Number of salaries quoted 36 81 71
Median salary £43,750 £45,000 £52,500
Median salary % change year-on-year -2.77% -14.28%  
90% offered a salary of more than £30,000 £27,500 £42,500
10% offered a salary of more than £68,750 £62,500 £70,000
UK excluding London median salary £57,500 £40,750 £45,000
% change year-on-year +41.10% -9.44%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 80634 98831 101724
As % of all permanent IT job vacancies advertised in the UK 96.27% 96.35% 96.64%
Number of salaries quoted 66904 82761 83046
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

Service Support Manager
Job Vacancy Trend

The job posting trend of jobs advertised that featured Service Support Manager in the job title.

Job vacancy trend for Service Support Manager in the UK

Service Support Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Support Manager.

Salary trend for Service Support Manager in the UK

Service Support Manager
Salary Histogram

The salary distribution of IT jobs citing Service Support Manager over the 3 months to 23 March 2017.

Salary histogram for Service Support Manager in the UK

Service Support Manager
Top 24 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Support Manager within the UK over the 3 months to 23 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +51 41 £50,000 +5.26% 2
London +62 24 £30,000 -40.00% 1
South East +59 6 £43,250 +4.21% 1
Cheshire +21 6 £60,000 +42.85%
North West -15 6 £60,000 +42.85%
City of London +45 2 £100,000 +100.00% 1
South West +20 2 £30,000 -62.50%
Hampshire +19 2 - -
Scotland +16 2 £32,500 -31.57%
East Midlands +5 2 £67,500 +22.72%
Bristol +4 2 £30,000 -35.13%
Leicestershire - 2 £67,500 -
Leicester - 2 £67,500 -
Edinburgh - 2 £32,500 -
Surrey +39 1 £36,500 -35.11%
East of England +31 1 £25,000 -54.54%
Berkshire +28 1 £70,000 +33.33%
Southampton +19 1 - -
Hertfordshire +18 1 £25,000 -54.54%
East Sussex - 1 £50,000 - 1
Kent - 1 £30,000 -
Staines - 1 £36,500 -
Reading - 1 £70,000 -
Brighton - 1 £50,000 - 1

Service Support Manager Skill Set
Top 30 Related IT Skills

For the 6 months to 23 March 2017, Service Support Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Service Support Manager in the job title.

1 77 (67.54%) ITIL
2 62 (54.39%) Service Delivery
3 43 (37.72%) SLA
3 43 (37.72%) Finance
4 33 (28.95%) Stakeholder Management
5 31 (27.19%) Performance Management
6 30 (26.32%) Statistics
6 30 (26.32%) Contract Management
7 28 (24.56%) Escalation Management
7 28 (24.56%) Critical Success Factor
7 28 (24.56%) Data Centre
7 28 (24.56%) MS PowerPoint
8 17 (14.91%) Active Directory
9 15 (13.16%) Windows
10 14 (12.28%) Microsoft
11 11 (9.65%) PRINCE2
12 10 (8.77%) Service Management
13 9 (7.89%) SaaS
13 9 (7.89%) MS Office
14 8 (7.02%) SQL
14 8 (7.02%) VMware
15 7 (6.14%) Agile Software Development
15 7 (6.14%) Cisco
15 7 (6.14%) ITIL Certification
15 7 (6.14%) Windows Server
15 7 (6.14%) Server Virtualisation
16 6 (5.26%) Service Design
16 6 (5.26%) Continuous Improvement
16 6 (5.26%) PRINCE2 Certification
16 6 (5.26%) SQL Server

Service Support Manager Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (2.63%) Exchange Server 2010
1 3 (2.63%) MS Exchange
2 1 (0.88%) IIS
2 1 (0.88%) SharePoint
Applications
1 28 (24.56%) MS PowerPoint
2 9 (7.89%) MS Office
3 3 (2.63%) MS Excel
Cloud Services
1 9 (7.89%) SaaS
2 4 (3.51%) Amazon AWS
3 3 (2.63%) Microsoft Azure
3 3 (2.63%) Office 365
4 1 (0.88%) IaaS
Communications & Networking
1 3 (2.63%) DHCP
1 3 (2.63%) DNS
1 3 (2.63%) Firewall
1 3 (2.63%) Wi-Fi
2 2 (1.75%) Remote Desktop
2 2 (1.75%) VLAN
2 2 (1.75%) VPN
2 2 (1.75%) WAN
2 2 (1.75%) Wireless
3 1 (0.88%) Cisco ASA
3 1 (0.88%) Cisco IOS
3 1 (0.88%) LAN
3 1 (0.88%) SAN
Database & Business Intelligence
1 6 (5.26%) SQL Server
2 3 (2.63%) Crystal Reports
2 3 (2.63%) SQL Server Reporting Services
3 2 (1.75%) SQL Server 2008
Development Applications
1 2 (1.75%) Jenkins
2 1 (0.88%) JIRA
2 1 (0.88%) Team Foundation Server
General
1 43 (37.72%) Finance
2 5 (4.39%) Legal
3 3 (2.63%) Financial Institution
3 3 (2.63%) Law
4 2 (1.75%) Banking
4 2 (1.75%) Investment Banking
4 2 (1.75%) Japanese Language
4 2 (1.75%) Marketing
4 2 (1.75%) Retail
4 2 (1.75%) Telecoms
5 1 (0.88%) Billing
5 1 (0.88%) French Language
Libraries, Frameworks & Software Standards
1 1 (0.88%) .NET
1 1 (0.88%) COM+
Miscellaneous
1 28 (24.56%) Data Centre
2 5 (4.39%) Analytical Skills
2 5 (4.39%) Virtual Team
3 2 (1.75%) Client/Server
3 2 (1.75%) Equities
3 2 (1.75%) Fixed Income
4 1 (0.88%) CMDB
4 1 (0.88%) Fintech
4 1 (0.88%) Management Information System
4 1 (0.88%) Reinsurance
Operating Systems
1 15 (13.16%) Windows
2 7 (6.14%) Windows Server
3 6 (5.26%) Linux
4 4 (3.51%) Unix
5 3 (2.63%) Windows Server 2008
6 2 (1.75%) Windows 8
6 2 (1.75%) Windows Server 2012
6 2 (1.75%) Windows XP
7 1 (0.88%) Android
7 1 (0.88%) Apple iOS
7 1 (0.88%) Windows 7
7 1 (0.88%) Windows Server 2003
Processes & Methodologies
1 77 (67.54%) ITIL
2 62 (54.39%) Service Delivery
3 33 (28.95%) Stakeholder Management
4 31 (27.19%) Performance Management
5 30 (26.32%) Contract Management
5 30 (26.32%) Statistics
6 28 (24.56%) Critical Success Factor
6 28 (24.56%) Escalation Management
7 11 (9.65%) PRINCE2
8 10 (8.77%) Service Management
9 7 (6.14%) Agile Software Development
9 7 (6.14%) Server Virtualisation
10 6 (5.26%) Continuous Improvement
10 6 (5.26%) ITSM
10 6 (5.26%) Service Design
11 5 (4.39%) Presales
11 5 (4.39%) Service Desk Management
11 5 (4.39%) Supplier Management
11 5 (4.39%) Virtual Team Management
12 4 (3.51%) Root Cause Analysis
Programming Languages
1 8 (7.02%) SQL
2 3 (2.63%) VB
3 1 (0.88%) C
3 1 (0.88%) Java
3 1 (0.88%) PowerShell
Qualifications
1 7 (6.14%) ITIL Certification
2 6 (5.26%) PRINCE2 Certification
3 3 (2.63%) Degree
4 2 (1.75%) SC Cleared
4 2 (1.75%) Security Cleared
5 1 (0.88%) CCNA
5 1 (0.88%) Cisco Certification
5 1 (0.88%) MCSE
5 1 (0.88%) Microsoft Certification
5 1 (0.88%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 43 (37.72%) SLA
2 2 (1.75%) ISO/IEC 27001
System Software
1 17 (14.91%) Active Directory
2 2 (1.75%) Hyper-V
2 2 (1.75%) VMware Infrastructure
3 1 (0.88%) XenApp
Systems Management
1 3 (2.63%) SCCM
2 2 (1.75%) Ansible
3 1 (0.88%) EMC NetWorker
3 1 (0.88%) NetCrunch
3 1 (0.88%) SCOM
Vendors
1 14 (12.28%) Microsoft
2 8 (7.02%) VMware
3 7 (6.14%) Cisco
4 4 (3.51%) Citrix
5 3 (2.63%) NetApp
6 2 (1.75%) Apple
6 2 (1.75%) Draytek
6 2 (1.75%) Google
6 2 (1.75%) HP
6 2 (1.75%) Oracle
6 2 (1.75%) Salesforce.com
6 2 (1.75%) SAP
6 2 (1.75%) Sun
7 1 (0.88%) Fortinet
7 1 (0.88%) LANDesk
7 1 (0.88%) Palo Alto
7 1 (0.88%) ServiceNow
7 1 (0.88%) SonicWALL
7 1 (0.88%) Splunk
7 1 (0.88%) Veeam
City, London
Harrington Starr
Salary: £60000 - £70000 per annum
Posted: 5 days ago
Brighton
Think IT Recruitment Limted
Salary: £50000 - £55000 per annum + Benefits + Bonus
Posted: 16 days ago