Customer Service Contracts in Wakefield

Customer Service
West Yorkshire > Wakefield

The table below provides summary statistics for contract job vacancies advertised in Wakefield requiring Customer Service skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Customer Service over the 6 months leading up to 20 June 2025, comparing them to the same period in the previous two years.

6 months to
20 Jun 2025
Same period 2024 Same period 2023
Rank 2 5 4
Rank change year-on-year +3 -1 +5
Contract jobs citing Customer Service 1 19 28
As % of all contract jobs advertised in Wakefield 20.00% 33.33% 52.83%
As % of the Processes & Methodologies category 20.00% 36.54% 53.85%
Number of daily rates quoted 1 0 2
10th Percentile - - £221
25th Percentile - - £223
Median daily rate (50th Percentile) £220 - £225
75th Percentile - - £228
90th Percentile - - £229
West Yorkshire median daily rate £400 £419 £443
% change year-on-year -4.48% -5.37% +92.39%

All Process and Methodology Skills
Wakefield

Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in Wakefield.

Contract vacancies with a requirement for process or methodology skills 5 52 52
As % of all contract IT jobs advertised in Wakefield 100.00% 91.23% 98.11%
Number of daily rates quoted 4 6 10
10th Percentile £274 £216 £104
25th Percentile £355 £328 £132
Median daily rate (50th Percentile) £400 £380 £225
Median % change year-on-year +5.26% +68.89% -46.43%
75th Percentile £423 £451 £275
90th Percentile £466 £481 £339
West Yorkshire median daily rate £475 £500 £538
% change year-on-year -5.00% -7.11% +7.65%
Number of hourly rates quoted 0 1 1
Median hourly rate - £21.50 £30.00
Median % change year-on-year - -28.33% +160.19%
West Yorkshire median hourly rate £22.14 £13.02 £18.00
% change year-on-year +70.11% -27.69% -2.70%

Customer Service
Job Vacancy Trend in Wakefield

Job postings citing Customer Service as a proportion of all IT jobs advertised in Wakefield.

Job vacancy trend for Customer Service in Wakefield

Customer Service
Contractor Daily Rate Trend in Wakefield

3-month moving average daily rate quoted in jobs citing Customer Service in Wakefield.

Daily rate trend for Customer Service in Wakefield

Customer Service
Contractor Hourly Rate Trend in Wakefield

3-month moving average hourly rates quoted in jobs citing Customer Service in Wakefield.

Hourly rate trend for Customer Service in Wakefield

Customer Service
Co-occurring Skills and Capabilities in Wakefield by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 1 (100.00%) Microsoft Office
General
1 1 (100.00%) Social Skills
Job Titles
1 1 (100.00%) 1st Line Engineer
1 1 (100.00%) 1st Line Support
1 1 (100.00%) 1st Line Support Engineer
1 1 (100.00%) Support Engineer
Operating Systems
1 1 (100.00%) Windows
Processes & Methodologies
1 1 (100.00%) ITIL
1 1 (100.00%) Service Management