Period
to 16 December 2017

The median contractor rate for a Service Desk Support was £125 per day in advertised job vacancies in Wales during the 6 months to 16 December 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Support
UK > Wales
6 months to
16 Dec 2017
Same period 2016 Same period 2015
Rank 80 93 104
Rank change year-on-year +13 +11 -3
Contract jobs requiring a Service Desk Support 10 9 7
As % of all contract IT jobs advertised in Wales 0.81% 0.65% 0.45%
As % of the Job Titles category 0.84% 0.66% 0.47%
Number of daily rates quoted 5 3 0
Wales median daily rate £125 £113 -
Median daily rate % change year-on-year +11.11% - -
UK median daily rate £130 £145 £148
% change year-on-year -10.34% -1.69% -1.67%
Number of hourly rates quoted 4 5 7
Wales median hourly rate £11.33 £12.25 £13.00
Median hourly rate % change year-on-year -7.55% -5.77% +5.26%
10th Percentile £10.16 £10.95 £11.21
90th Percentile £14.60 £13.76 £18.80
UK median hourly rate £14.20 £11.75 £14.00
% change year-on-year +20.85% -16.07% -

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in Wales. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
Wales
Contract vacancies in Wales with a recognized job title 1196 1359 1504
% of contract IT jobs with a recognized job title 96.76% 97.42% 96.04%
Number of daily rates quoted 797 924 1075
Wales median daily rate £375 £400 £350
Median daily rate % change year-on-year -6.25% +14.29% -
10th Percentile £155 £200 £213
90th Percentile £550 £550 £475
UK median daily rate £450 £425 £409
% change year-on-year +5.88% +3.94% +2.22%
Number of hourly rates quoted 69 91 85
Wales median hourly rate £15.00 £14.00 £14.00
Median hourly rate % change year-on-year +7.14% - -5.08%
10th Percentile £10.25 £10.50 £9.25
90th Percentile £48.66 £62.50 £44.70
UK median hourly rate £18.70 £18.00 £18.00
% change year-on-year +3.89% - +9.09%

Service Desk Support
Job Vacancy Trend in Wales

Job postings that featured Service Desk Support in the job title as a percentage of all IT jobs advertised in Wales.

Job vacancy trend for Service Desk Support in Wales

Service Desk Support
Contractor Daily Rate Trend in Wales

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Support in Wales.

Contractor daily rate trend for Service Desk Support in Wales

Service Desk Support
Contractor Hourly Rate Trend in Wales

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Support in Wales.

Contractor hourly rate trend for Service Desk Support in Wales

Service Desk Support
Contract Job Locations in Wales

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Support within the Wales region over the 6 months to 16 December 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales +13 9 £125 +7.53% 1
Mid Wales - 1 - -
Service Desk Support
UK

Service Desk Support Skill Set
Top 30 Co-occurring IT Skills in Wales

For the 6 months to 16 December 2017, Service Desk Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Wales region featuring Service Desk Support in the job title.

1 4 (40.00%) ITIL
1 4 (40.00%) Windows
2 3 (30.00%) Security Cleared
2 3 (30.00%) Microsoft Office
2 3 (30.00%) Microsoft
3 2 (20.00%) SLA
3 2 (20.00%) Active Directory
3 2 (20.00%) HP
3 2 (20.00%) Incident Management
3 2 (20.00%) Telecoms
3 2 (20.00%) Windows 7
3 2 (20.00%) Office 365
3 2 (20.00%) Windows 10
4 1 (10.00%) Proactive Management
4 1 (10.00%) Hyper-V
4 1 (10.00%) Remote Desktop
4 1 (10.00%) Windows 8
4 1 (10.00%) Windows Server 2012
4 1 (10.00%) iptables
4 1 (10.00%) iPad
4 1 (10.00%) Network Management
4 1 (10.00%) VMware ESXi
4 1 (10.00%) Skype for Business
4 1 (10.00%) Amazon AWS
4 1 (10.00%) Advertising
4 1 (10.00%) VMware
4 1 (10.00%) Problem Management
4 1 (10.00%) SCCM
4 1 (10.00%) SC Cleared
4 1 (10.00%) VMware Infrastructure

Service Desk Support Skill Set
Co-occurring IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (10.00%) Apache
1 1 (10.00%) IBM Notes
1 1 (10.00%) IIS
1 1 (10.00%) Skype for Business
1 1 (10.00%) Tomcat
Applications
1 3 (30.00%) Microsoft Office
Cloud Services
1 2 (20.00%) Office 365
2 1 (10.00%) Amazon AWS
Communications & Networking
1 1 (10.00%) BIG-IP
1 1 (10.00%) DHCP
1 1 (10.00%) DNS
1 1 (10.00%) LAN
1 1 (10.00%) Remote Desktop
1 1 (10.00%) VPN
1 1 (10.00%) WAN
Database & Business Intelligence
1 1 (10.00%) MySQL
1 1 (10.00%) Oracle Reports
1 1 (10.00%) SQL Server
General
1 2 (20.00%) Telecoms
2 1 (10.00%) Advertising
Miscellaneous
1 1 (10.00%) iPad
1 1 (10.00%) iPhone
1 1 (10.00%) Management Information System
Operating Systems
1 4 (40.00%) Windows
2 2 (20.00%) Windows 10
2 2 (20.00%) Windows 7
3 1 (10.00%) Windows 8
3 1 (10.00%) Windows Server 2003
3 1 (10.00%) Windows Server 2008
3 1 (10.00%) Windows Server 2012
3 1 (10.00%) Windows XP
Processes & Methodologies
1 4 (40.00%) ITIL
2 2 (20.00%) Incident Management
3 1 (10.00%) Change Management
3 1 (10.00%) Network Management
3 1 (10.00%) Proactive Management
3 1 (10.00%) Problem Management
Qualifications
1 3 (30.00%) Security Cleared
2 1 (10.00%) CCNA
2 1 (10.00%) Cisco Certification
2 1 (10.00%) SC Cleared
Quality Assurance & Compliance
1 2 (20.00%) SLA
System Software
1 2 (20.00%) Active Directory
2 1 (10.00%) Hyper-V
2 1 (10.00%) iptables
2 1 (10.00%) VMware ESXi
2 1 (10.00%) VMware Infrastructure
Systems Management
1 1 (10.00%) SCCM
Vendors
1 3 (30.00%) Microsoft
2 2 (20.00%) HP
3 1 (10.00%) Lotus
3 1 (10.00%) NetApp
3 1 (10.00%) Oracle
3 1 (10.00%) VMware