Period
to 20 July 2018

The median contractor rate for a Service Desk Support was £160 per day in advertised job vacancies in Wales during the 6 months to 20 July 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Support
UK > Wales
6 months to
20 Jul 2018
Same period 2017 Same period 2016
Rank 100 92 87
Rank change year-on-year -8 -5 +12
Contract jobs requiring a Service Desk Support 6 4 11
As % of all contract IT jobs advertised in Wales 0.40% 0.30% 0.91%
As % of the Job Titles category 0.41% 0.31% 0.93%
Number of daily rates quoted 1 3 2
Wales median daily rate £160 £180 £156
Median daily rate % change year-on-year -11.11% +15.20% +56.25%
10th Percentile £155 £127 £116
90th Percentile £165 £185 £192
UK median daily rate £141 £140 £150
% change year-on-year +0.71% -6.67% +7.14%
Number of hourly rates quoted 4 1 8
Wales median hourly rate £11.33 £12.00 £13.00
Median hourly rate % change year-on-year -5.63% -7.69% +24.70%
10th Percentile £10.16 £12.00 £12.60
90th Percentile £12.49 £12.00 £13.01
UK median hourly rate £13.00 £15.00 £13.00
% change year-on-year -13.33% +15.38% -

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in Wales. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
Wales
Contract vacancies in Wales with a recognized job title 1,447 1,277 1,189
% of contract IT jobs with a recognized job title 96.79% 96.67% 98.02%
Number of daily rates quoted 1,024 880 775
Wales median daily rate £400 £375 £375
Median daily rate % change year-on-year +6.67% - +7.14%
10th Percentile £275 £175 £211
90th Percentile £560 £538 £525
UK median daily rate £450 £428 £425
% change year-on-year +5.26% +0.59% +6.25%
Number of hourly rates quoted 62 104 81
Wales median hourly rate £12.33 £20.50 £15.00
Median hourly rate % change year-on-year -39.88% +36.67% +11.11%
10th Percentile £10.16 £10.50 £10.25
90th Percentile £34.73 £77.50 £62.50
UK median hourly rate £18.50 £18.50 £19.00
% change year-on-year - -2.63% +8.57%

Service Desk Support
Job Vacancy Trend in Wales

Job postings that featured Service Desk Support in the job title as a percentage of all IT jobs advertised in Wales.

Job vacancy trend for Service Desk Support in Wales

Service Desk Support
Contractor Daily Rate Trend in Wales

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Support in Wales.

Contractor daily rate trend for Service Desk Support in Wales

Service Desk Support
Contractor Hourly Rate Trend in Wales

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Support in Wales.

Contractor hourly rate trend for Service Desk Support in Wales

Service Desk Support
Contract Job Locations in Wales

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Support within the Wales region over the 6 months to 20 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales -19 6 £160 -11.11%
Service Desk Support
UK

Service Desk Support Skill Set
Top 14 Co-occurring IT Skills in Wales

For the 6 months to 20 July 2018, Service Desk Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Wales region featuring Service Desk Support in the job title.

1 3 (50.00%) Security Cleared
1 3 (50.00%) HP
2 2 (33.33%) Cisco
2 2 (33.33%) Remedy
2 2 (33.33%) SC Cleared
3 1 (16.67%) Problem-Solving
3 1 (16.67%) Microsoft
3 1 (16.67%) CCNA
3 1 (16.67%) Cisco Certification
3 1 (16.67%) Continuous Improvement
3 1 (16.67%) Network Monitoring
3 1 (16.67%) Ticket Management
3 1 (16.67%) Incident Management
3 1 (16.67%) Telecoms

Service Desk Support Skill Set
Co-occurring IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

General
1 1 (16.67%) Telecoms
Processes & Methodologies
1 1 (16.67%) Continuous Improvement
1 1 (16.67%) Incident Management
1 1 (16.67%) Network Monitoring
1 1 (16.67%) Problem-Solving
1 1 (16.67%) Ticket Management
Qualifications
1 3 (50.00%) Security Cleared
2 2 (33.33%) SC Cleared
3 1 (16.67%) CCNA
3 1 (16.67%) Cisco Certification
Vendors
1 3 (50.00%) HP
2 2 (33.33%) Cisco
2 2 (33.33%) Remedy
3 1 (16.67%) Microsoft