Period
to 23 October 2017

The median contractor rate for a Service Desk Support was £135 per day in advertised job vacancies during the 6 months to 23 October 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Support
UK
6 months to
23 Oct 2017
Same period 2016 Same period 2015
Rank 635 576 483
Rank change year-on-year -59 -93 -19
Contract jobs requiring a Service Desk Support 251 322 467
As % of all contract IT jobs advertised in the UK 0.25% 0.31% 0.41%
As % of the Job Titles category 0.26% 0.32% 0.43%
Number of daily rates quoted 138 144 166
UK median daily rate £135 £140 £146
Median daily rate % change year-on-year -3.57% -4.27% +4.46%
10th Percentile £105 £100 £101
90th Percentile £211 £253 £217
UK excluding London median daily rate £130 £125 £125
% change year-on-year +4.00% - -
Number of hourly rates quoted 63 97 217
UK median hourly rate £14.20 £12.25 £13.35
Median hourly rate % change year-on-year +15.92% -8.24% -6.32%
10th Percentile £10.50 £9.00 £9.15
90th Percentile £24.00 £18.00 £21.55
UK excluding London median hourly rate £14.00 £11.75 £13.30
% change year-on-year +19.15% -11.65% +0.38%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 94988 99866 108209
% of contract IT jobs with a recognized job title 94.82% 94.77% 94.95%
Number of daily rates quoted 62434 65085 68726
UK median daily rate £440 £425 £400
Median daily rate % change year-on-year +3.53% +6.25% -
10th Percentile £263 £250 £248
90th Percentile £625 £600 £588
UK excluding London median daily rate £400 £390 £375
% change year-on-year +2.56% +4.00% +5.63%
Number of hourly rates quoted 2825 3256 4131
UK median hourly rate £18.70 £18.00 £18.00
Median hourly rate % change year-on-year +3.89% - +9.09%
10th Percentile £10.88 £10.50 £10.50
90th Percentile £48.75 £47.00 £45.00
UK excluding London median hourly rate £18.00 £17.50 £17.50
% change year-on-year +2.86% - +6.06%

Service Desk Support
Job Vacancy Trend

Job postings that featured Service Desk Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Service Desk Support in the UK

Service Desk Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Support.

Contractor daily rate trend for Service Desk Support in the UK

Service Desk Support
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Service Desk Support over the 6 months to 23 October 2017.

Contractor daily rate histogram for Service Desk Support in the UK

Service Desk Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Support.

Contractor hourly rate trend for Service Desk Support in the UK

Service Desk Support
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Service Desk Support over the 6 months to 23 October 2017.

Contractor hourly rate histogram for Service Desk Support in the UK

Service Desk Support
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Support within the UK over the 6 months to 23 October 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -52 228 £135 -3.57% 21
UK excluding London -16 171 £130 +4.00% 15
London -12 78 £150 +3.45% 7
South East -6 59 £140 -3.45% 6
Midlands +35 32 £115 - 2
North of England +38 31 £115 -8.00% 3
West Midlands +40 22 £115 +15.00% 1
North West +15 16 £125 -12.28% 2
South West -11 16 £150 -16.67%
Yorkshire +9 15 £110 -12.00% 1
East of England -47 12 £120 +14.29% 3
Scotland +17 11 £135 - 1
East Midlands -3 10 £125 -17.87% 1
Wales +10 8 £145 +18.37%
Northern Ireland -52 2 - -

Service Desk Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 23 October 2017, Service Desk Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Service Desk Support in the job title.

1 166 (66.14%) Windows
2 136 (54.18%) Active Directory
3 124 (49.40%) Microsoft
4 99 (39.44%) Microsoft Office
5 98 (39.04%) ITIL
6 92 (36.65%) Windows 7
7 61 (24.30%) SLA
8 45 (17.93%) Windows 10
9 39 (15.54%) Cisco
10 36 (14.34%) Citrix
11 33 (13.15%) Office 365
12 30 (11.95%) Blackberry
13 29 (11.55%) Microsoft Certification
14 27 (10.76%) Service Delivery
15 25 (9.96%) Finance
16 21 (8.37%) VMware
16 21 (8.37%) Service Management
16 21 (8.37%) VPN
16 21 (8.37%) Banking
17 20 (7.97%) SCCM
17 20 (7.97%) Security Cleared
17 20 (7.97%) Android
17 20 (7.97%) MS Exchange
18 19 (7.57%) Windows XP
18 19 (7.57%) Windows Server
19 17 (6.77%) Analytical Skills
19 17 (6.77%) MCP
19 17 (6.77%) LAN
20 16 (6.37%) WAN
21 15 (5.98%) Windows Server 2008

Service Desk Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 20 (7.97%) MS Exchange
2 10 (3.98%) IBM Notes
3 7 (2.79%) Blackberry Enterprise Server
3 7 (2.79%) SharePoint
3 7 (2.79%) Skype for Business
4 6 (2.39%) Exchange Server 2010
5 3 (1.20%) Exchange Server 2003
5 3 (1.20%) Exchange Server 2007
5 3 (1.20%) Exchange Server 2013
6 1 (0.40%) Apache
6 1 (0.40%) IIS
6 1 (0.40%) Tomcat
Applications
1 99 (39.44%) Microsoft Office
2 14 (5.58%) MS Visio
3 13 (5.18%) Microsoft Excel
4 10 (3.98%) Microsoft PowerPoint
5 5 (1.99%) Microsoft Project
Business Applications
1 8 (3.19%) Eikon
2 3 (1.20%) Remedy ITSM
3 1 (0.40%) assyst
3 1 (0.40%) Dynamics NAV
Cloud Services
1 33 (13.15%) Office 365
2 3 (1.20%) Microsoft Azure
3 2 (0.80%) Amazon AWS
3 2 (0.80%) G Suite
3 2 (0.80%) Google Drive
3 2 (0.80%) SaaS
4 1 (0.40%) Adobe Creative Cloud
Communications & Networking
1 21 (8.37%) VPN
2 17 (6.77%) LAN
3 16 (6.37%) WAN
4 15 (5.98%) DHCP
4 15 (5.98%) DNS
5 12 (4.78%) TCP/IP
6 11 (4.38%) Cisco IOS
7 10 (3.98%) Firewall
8 8 (3.19%) Skype
9 7 (2.79%) Internet
9 7 (2.79%) Wireless
10 6 (2.39%) VoIP
11 4 (1.59%) VLAN
12 3 (1.20%) Ethernet
12 3 (1.20%) IP Telephony
12 3 (1.20%) Remote Desktop
13 2 (0.80%) Broadband
13 2 (0.80%) Intranet
13 2 (0.80%) SAN
14 1 (0.40%) MPLS
Database & Business Intelligence
1 6 (2.39%) SQL Server
2 2 (0.80%) DB2
2 2 (0.80%) Informix
3 1 (0.40%) Blockchain
3 1 (0.40%) EDRMS
3 1 (0.40%) MySQL
3 1 (0.40%) Oracle Reports
Development Applications
1 4 (1.59%) Eclipse
2 2 (0.80%) JIRA
3 1 (0.40%) Visual Studio
General
1 25 (9.96%) Finance
2 21 (8.37%) Banking
3 9 (3.59%) Legal
4 8 (3.19%) Law
4 8 (3.19%) Retail Banking
5 7 (2.79%) French Language
5 7 (2.79%) Telecoms
6 3 (1.20%) Financial Institution
6 3 (1.20%) Retail
7 2 (0.80%) Advertising
7 2 (0.80%) Back Office
7 2 (0.80%) Publishing
8 1 (0.40%) Investment Banking
Libraries, Frameworks & Software Standards
1 1 (0.40%) CSS
1 1 (0.40%) HTML
Miscellaneous
1 30 (11.95%) Blackberry
2 17 (6.77%) Analytical Skills
3 11 (4.38%) BYOD
3 11 (4.38%) Management Information System
4 10 (3.98%) Video Conferencing
5 9 (3.59%) Smartphone
6 7 (2.79%) iPhone
7 6 (2.39%) iPad
8 5 (1.99%) Computer Science
9 3 (1.20%) Enterprise Software
9 3 (1.20%) Social Media
10 2 (0.80%) Fat Client
10 2 (0.80%) Replication
10 2 (0.80%) Thin Client
11 1 (0.40%) EPoS
11 1 (0.40%) Handset
11 1 (0.40%) NHS
11 1 (0.40%) PDA
11 1 (0.40%) PKI
11 1 (0.40%) Wiki
Operating Systems
1 166 (66.14%) Windows
2 92 (36.65%) Windows 7
3 45 (17.93%) Windows 10
4 20 (7.97%) Android
5 19 (7.57%) Windows Server
5 19 (7.57%) Windows XP
6 15 (5.98%) Windows Server 2008
6 15 (5.98%) Windows Server 2012
7 14 (5.58%) Unix
8 12 (4.78%) Mac OS
9 10 (3.98%) Windows 8
10 9 (3.59%) Mac OS X
11 8 (3.19%) Apple iOS
12 6 (2.39%) Windows 2000
13 5 (1.99%) Linux
13 5 (1.99%) Windows Vista
14 3 (1.20%) Windows Server 2003
15 2 (0.80%) Solaris
16 1 (0.40%) CentOS
16 1 (0.40%) Windows NT
Processes & Methodologies
1 98 (39.04%) ITIL
2 27 (10.76%) Service Delivery
3 21 (8.37%) Service Management
4 12 (4.78%) Incident Management
4 12 (4.78%) ITSM
5 11 (4.38%) Change Management
5 11 (4.38%) Continuous Improvement
5 11 (4.38%) ITIL V3
6 10 (3.98%) Information Security
6 10 (3.98%) Problem Management
7 7 (2.79%) Root Cause Analysis
8 6 (2.39%) Asset Management
8 6 (2.39%) Change Control
8 6 (2.39%) Document Management
9 5 (1.99%) Data Protection
9 5 (1.99%) Feasibility Study
9 5 (1.99%) Performance Management
9 5 (1.99%) Proactive Monitoring
9 5 (1.99%) Time Management
9 5 (1.99%) Validation
Programming Languages
1 10 (3.98%) SQL
2 2 (0.80%) VBA
3 1 (0.40%) C
3 1 (0.40%) JavaScript
3 1 (0.40%) PowerShell
3 1 (0.40%) Tcl
Qualifications
1 29 (11.55%) Microsoft Certification
2 20 (7.97%) Security Cleared
3 17 (6.77%) MCP
4 14 (5.58%) SC Cleared
5 13 (5.18%) ITIL Certification
6 11 (4.38%) Degree
7 10 (3.98%) MCSE
8 5 (1.99%) Computer Science Degree
8 5 (1.99%) DV Cleared
8 5 (1.99%) HNC
9 4 (1.59%) MCDST
10 3 (1.20%) CCNA
10 3 (1.20%) Cisco Certification
10 3 (1.20%) CTC Cleared
10 3 (1.20%) MCSA
11 2 (0.80%) MCITP
11 2 (0.80%) Sun Certification
12 1 (0.40%) A+ Certification
12 1 (0.40%) CCENT
12 1 (0.40%) MOS
Quality Assurance & Compliance
1 61 (24.30%) SLA
2 1 (0.40%) Disclosure Scotland
2 1 (0.40%) PCI DSS
System Software
1 136 (54.18%) Active Directory
2 14 (5.58%) VMware Infrastructure
3 6 (2.39%) Hyper-V
4 3 (1.20%) Microsoft App-V
4 3 (1.20%) Virtual Desktop
4 3 (1.20%) vSphere
4 3 (1.20%) XenApp
4 3 (1.20%) XenDesktop
5 1 (0.40%) iptables
5 1 (0.40%) Terminal Services
5 1 (0.40%) VMware ESXi
5 1 (0.40%) VMware Workstation
Systems Management
1 20 (7.97%) SCCM
2 5 (1.99%) Systems Management Server (SMS)
3 4 (1.59%) AirWatch
3 4 (1.59%) Tivoli
4 3 (1.20%) Norton AntiVirus
5 2 (0.80%) HP Data Protector
5 2 (0.80%) Symantec Endpoint Protection
5 2 (0.80%) Tivoli Storage Manager
6 1 (0.40%) ArcSight ESM
6 1 (0.40%) Forefront Identity Manager
6 1 (0.40%) SafeCom
6 1 (0.40%) WSUS
Vendors
1 124 (49.40%) Microsoft
2 39 (15.54%) Cisco
3 36 (14.34%) Citrix
4 21 (8.37%) VMware
5 12 (4.78%) LANDesk
6 11 (4.38%) Apple
6 11 (4.38%) Bloomberg
7 10 (3.98%) Lotus
8 9 (3.59%) Remedy
8 9 (3.59%) ServiceNow
9 8 (3.19%) HP
9 8 (3.19%) Reuters
10 7 (2.79%) Google
11 5 (1.99%) McAfee
12 4 (1.59%) Avaya
12 4 (1.59%) Mitel
13 3 (1.20%) Adobe
13 3 (1.20%) Oracle
13 3 (1.20%) Symantec
14 2 (0.80%) Sybase