Period
to 22 August 2017

The median contractor rate for a Service Desk Support was £135 per day in advertised job vacancies during the 6 months to 22 August 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Support
UK
6 months to
22 Aug 2017
Same period 2016 Same period 2015
Rank 633 597 468
Rank change year-on-year -36 -129 -8
Contract jobs requiring a Service Desk Support 226 315 495
As % of all contract IT jobs advertised in the UK 0.24% 0.29% 0.44%
As % of the Job Titles category 0.25% 0.31% 0.46%
Number of daily rates quoted 121 145 174
UK median daily rate £135 £140 £145
Median daily rate % change year-on-year -3.57% -3.45% +16.00%
10th Percentile £105 £100 £98
90th Percentile £238 £253 £215
UK excluding London median daily rate £130 £125 £120
% change year-on-year +4.00% +4.17% -
Number of hourly rates quoted 53 107 231
UK median hourly rate £15.50 £12.50 £13.25
Median hourly rate % change year-on-year +24.00% -5.66% -11.67%
10th Percentile £11.32 £9.00 £9.00
90th Percentile £21.88 £18.75 £20.00
UK excluding London median hourly rate £15.00 £12.00 £13.00
% change year-on-year +25.00% -7.69% -7.14%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 90952 102814 107650
% of contract IT jobs with a recognized job title 94.87% 94.94% 94.85%
Number of daily rates quoted 59071 67035 67268
UK median daily rate £438 £425 £400
Median daily rate % change year-on-year +2.94% +6.25% -
10th Percentile £263 £255 £238
90th Percentile £625 £600 £588
UK excluding London median daily rate £400 £388 £375
% change year-on-year +3.09% +3.47% +7.14%
Number of hourly rates quoted 2791 3108 4174
UK median hourly rate £18.70 £19.00 £17.86
Median hourly rate % change year-on-year -1.58% +6.38% +5.06%
10th Percentile £10.86 £10.38 £10.50
90th Percentile £48.75 £46.29 £45.00
UK excluding London median hourly rate £18.00 £19.00 £17.30
% change year-on-year -5.26% +9.83% +3.38%

Service Desk Support
Job Vacancy Trend

Job postings that featured Service Desk Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Service Desk Support in the UK

Service Desk Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Support.

Contractor daily rate trend for Service Desk Support in the UK

Service Desk Support
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Service Desk Support over the 6 months to 22 August 2017.

Contractor daily rate histogram for Service Desk Support in the UK

Service Desk Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Support.

Contractor hourly rate trend for Service Desk Support in the UK

Service Desk Support
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Service Desk Support over the 6 months to 22 August 2017.

Contractor hourly rate histogram for Service Desk Support in the UK

Service Desk Support
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Support within the UK over the 6 months to 22 August 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -30 207 £135 -6.90% 17
UK excluding London +6 150 £130 +4.00% 14
London -6 75 £160 -5.88% 5
South East +8 56 £145 -3.33% 4
Midlands +30 30 £115 - 1
North of England +30 25 £125 +13.64% 6
West Midlands +48 22 £115 -
North West +30 13 £125 +21.95% 3
Yorkshire +17 12 £111 -11.00% 3
South West -6 12 £150 -25.00%
Scotland +33 11 £110 - 1
East of England -34 9 £96 -9.20% 1
East Midlands -15 8 £125 -17.87% 1
Wales -3 5 £180 +15.20%
Northern Ireland -51 2 - - 1

Service Desk Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 22 August 2017, Service Desk Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Service Desk Support in the job title.

1 151 (66.81%) Windows
2 118 (52.21%) Active Directory
3 98 (43.36%) Microsoft
4 94 (41.59%) Windows 7
5 79 (34.96%) ITIL
6 76 (33.63%) Microsoft Office
7 41 (18.14%) Windows 10
8 40 (17.70%) SLA
9 38 (16.81%) Office 365
10 35 (15.49%) Cisco
11 34 (15.04%) Citrix
12 33 (14.60%) Blackberry
13 25 (11.06%) Finance
13 25 (11.06%) Microsoft Certification
14 22 (9.73%) VPN
15 21 (9.29%) Banking
15 21 (9.29%) Android
16 20 (8.85%) Windows Server
16 20 (8.85%) Windows XP
16 20 (8.85%) MS Exchange
17 19 (8.41%) Service Management
18 18 (7.96%) Analytical Skills
19 17 (7.52%) SCCM
19 17 (7.52%) VMware
20 16 (7.08%) Service Delivery
20 16 (7.08%) Security Cleared
21 15 (6.64%) Windows Server 2008
21 15 (6.64%) MCP
22 14 (6.19%) ITIL Certification
22 14 (6.19%) Windows Server 2012

Service Desk Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 20 (8.85%) MS Exchange
2 13 (5.75%) Blackberry Enterprise Server
3 10 (4.42%) IBM Notes
4 9 (3.98%) Skype for Business
5 7 (3.10%) Exchange Server 2007
6 6 (2.65%) SharePoint
7 5 (2.21%) Exchange Server 2003
7 5 (2.21%) Exchange Server 2010
7 5 (2.21%) Exchange Server 2013
Applications
1 76 (33.63%) Microsoft Office
2 11 (4.87%) MS Visio
3 10 (4.42%) Microsoft Excel
4 7 (3.10%) Microsoft PowerPoint
5 3 (1.33%) Microsoft Project
Business Applications
1 8 (3.54%) Eikon
2 3 (1.33%) Remedy ITSM
3 1 (0.44%) Dynamics NAV
Cloud Services
1 38 (16.81%) Office 365
2 3 (1.33%) Microsoft Azure
3 2 (0.88%) G Suite
4 1 (0.44%) Amazon AWS
4 1 (0.44%) Google Drive
Communications & Networking
1 22 (9.73%) VPN
2 12 (5.31%) Cisco IOS
2 12 (5.31%) DHCP
2 12 (5.31%) DNS
2 12 (5.31%) TCP/IP
2 12 (5.31%) WAN
3 11 (4.87%) LAN
4 10 (4.42%) Firewall
4 10 (4.42%) Wireless
5 9 (3.98%) Skype
6 5 (2.21%) VoIP
7 4 (1.77%) Internet
7 4 (1.77%) Remote Desktop
7 4 (1.77%) VLAN
8 3 (1.33%) Ethernet
9 2 (0.88%) IP Telephony
9 2 (0.88%) SAN
10 1 (0.44%) Intranet
10 1 (0.44%) SNMP
10 1 (0.44%) Wi-Fi
Database & Business Intelligence
1 3 (1.33%) SQL Server
2 2 (0.88%) DB2
2 2 (0.88%) Informix
2 2 (0.88%) SQL Server 2008
2 2 (0.88%) SQL Server 2012
3 1 (0.44%) Blockchain
3 1 (0.44%) EDRMS
Development Applications
1 4 (1.77%) Eclipse
2 1 (0.44%) JIRA
General
1 25 (11.06%) Finance
2 21 (9.29%) Banking
3 11 (4.87%) Retail
4 9 (3.98%) Legal
5 8 (3.54%) Law
5 8 (3.54%) Retail Banking
6 5 (2.21%) Telecoms
7 4 (1.77%) French Language
8 2 (0.88%) Advertising
9 1 (0.44%) Back Office
9 1 (0.44%) Financial Institution
9 1 (0.44%) Investment Banking
9 1 (0.44%) Local Government
9 1 (0.44%) Publishing
Miscellaneous
1 33 (14.60%) Blackberry
2 18 (7.96%) Analytical Skills
3 10 (4.42%) BYOD
4 9 (3.98%) Video Conferencing
5 8 (3.54%) iPhone
5 8 (3.54%) Management Information System
6 7 (3.10%) iPad
7 3 (1.33%) Computer Science
7 3 (1.33%) Data Centre
7 3 (1.33%) Fat Client
7 3 (1.33%) Replication
7 3 (1.33%) Smartphone
7 3 (1.33%) Thin Client
8 2 (0.88%) Enterprise Software
8 2 (0.88%) NHS
8 2 (0.88%) RSA SecurID
9 1 (0.44%) Clustering
9 1 (0.44%) Driving Licence
9 1 (0.44%) Handset
9 1 (0.44%) PKI
Operating Systems
1 151 (66.81%) Windows
2 94 (41.59%) Windows 7
3 41 (18.14%) Windows 10
4 21 (9.29%) Android
5 20 (8.85%) Windows Server
5 20 (8.85%) Windows XP
6 15 (6.64%) Windows Server 2008
7 14 (6.19%) Windows Server 2012
8 12 (5.31%) Mac OS
9 11 (4.87%) Windows 8
10 10 (4.42%) Unix
11 9 (3.98%) Mac OS X
12 6 (2.65%) Apple iOS
13 5 (2.21%) Windows Vista
14 4 (1.77%) Linux
14 4 (1.77%) Windows 2000
15 2 (0.88%) Solaris
15 2 (0.88%) Windows Server 2003
16 1 (0.44%) CentOS
16 1 (0.44%) Ubuntu
Processes & Methodologies
1 79 (34.96%) ITIL
2 19 (8.41%) Service Management
3 16 (7.08%) Service Delivery
4 10 (4.42%) ITSM
5 9 (3.98%) Information Security
5 9 (3.98%) Root Cause Analysis
6 8 (3.54%) Incident Management
6 8 (3.54%) Problem Management
7 7 (3.10%) Asset Management
7 7 (3.10%) ITIL V3
7 7 (3.10%) Migration
8 6 (2.65%) Change Management
8 6 (2.65%) Continuous Improvement
9 5 (2.21%) Break/Fix
9 5 (2.21%) Change Control
9 5 (2.21%) Document Management
10 3 (1.33%) Customer Requirements
10 3 (1.33%) Feasibility Study
10 3 (1.33%) Line Management
10 3 (1.33%) Proactive Monitoring
Programming Languages
1 5 (2.21%) SQL
2 2 (0.88%) C
2 2 (0.88%) PowerShell
2 2 (0.88%) VBA
Qualifications
1 25 (11.06%) Microsoft Certification
2 16 (7.08%) Security Cleared
3 15 (6.64%) MCP
4 14 (6.19%) ITIL Certification
5 10 (4.42%) SC Cleared
6 8 (3.54%) MCSE
7 6 (2.65%) MCDST
8 5 (2.21%) Degree
8 5 (2.21%) DV Cleared
9 3 (1.33%) Computer Science Degree
9 3 (1.33%) HNC
9 3 (1.33%) MCITP
10 2 (0.88%) CCNA
10 2 (0.88%) Cisco Certification
10 2 (0.88%) CTC Cleared
10 2 (0.88%) MCSA
10 2 (0.88%) Sun Certification
11 1 (0.44%) CCENT
11 1 (0.44%) MOS
11 1 (0.44%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 40 (17.70%) SLA
2 1 (0.44%) Disclosure Scotland
2 1 (0.44%) PCI DSS
System Software
1 118 (52.21%) Active Directory
2 11 (4.87%) VMware Infrastructure
3 4 (1.77%) Virtual Desktop
3 4 (1.77%) vSphere
3 4 (1.77%) XenDesktop
4 3 (1.33%) Hyper-V
4 3 (1.33%) Microsoft App-V
4 3 (1.33%) Terminal Services
4 3 (1.33%) XenApp
5 1 (0.44%) Microsoft Virtual Server
5 1 (0.44%) Terminal Server
5 1 (0.44%) Virtual Servers
5 1 (0.44%) VMware ESXi
5 1 (0.44%) VMware Workstation
5 1 (0.44%) XenServer
Systems Management
1 17 (7.52%) SCCM
2 4 (1.77%) Systems Management Server (SMS)
2 4 (1.77%) Tivoli
3 3 (1.33%) AirWatch
4 2 (0.88%) HP Data Protector
4 2 (0.88%) Norton AntiVirus
4 2 (0.88%) Tivoli Storage Manager
5 1 (0.44%) ArcSight ESM
5 1 (0.44%) Forefront Identity Manager
5 1 (0.44%) PowerCLI
5 1 (0.44%) SafeCom
5 1 (0.44%) Symantec Endpoint Protection
5 1 (0.44%) WMI
5 1 (0.44%) WSUS
Vendors
1 98 (43.36%) Microsoft
2 35 (15.49%) Cisco
3 34 (15.04%) Citrix
4 17 (7.52%) VMware
5 11 (4.87%) HP
6 10 (4.42%) Lotus
7 9 (3.98%) LANDesk
8 8 (3.54%) Apple
8 8 (3.54%) Bloomberg
8 8 (3.54%) Remedy
8 8 (3.54%) Reuters
8 8 (3.54%) ServiceNow
9 7 (3.10%) Google
9 7 (3.10%) McAfee
10 4 (1.77%) Dell
10 4 (1.77%) iManage
10 4 (1.77%) Mitel
11 3 (1.33%) MobileIron
11 3 (1.33%) Polycom
12 2 (0.88%) Sun