The median contractor rate for a Service Desk Support was £145 per day in advertised job vacancies during the 3 months to 28 March 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Support
UK
3 months to
28 Mar 2017
Same period 2016 Same period 2015
Rank 511 478 420
Rank change year-on-year -33 -58  
Contract jobs requiring a Service Desk Support 97 163 228
As % of all contract IT jobs advertised in the UK 0.22% 0.30% 0.42%
As % of the Job Titles category 0.23% 0.32% 0.44%
Number of daily rates quoted 42 58 93
Median daily rate £145 £173 £135
Median daily rate % change year-on-year -15.94% +27.77%  
90% offered a daily rate of more than £109 £109 £100
10% offered a daily rate of more than £199 £260 £214
UK excluding London median daily rate £145 £150 £125
% change year-on-year -3.33% +20.00%  
Number of hourly rates quoted 20 70 79
Median hourly rate £16.25 £13.50 £12.50
Median hourly rate % change year-on-year +20.37% +8.00%  
90% offered a hourly rate of more than £11.35 £10.20 £9.60
10% offered a hourly rate of more than £21.88 £17.95 £19.00
UK excluding London median hourly rate £16.00 £13.00 £12.50
% change year-on-year +23.07% +4.00%  

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
UK
Contract job vacancies with a job title containing a recognized job role 42733 51025 51236
As % of all contract IT job vacancies advertised in the UK 94.78% 95.23% 94.83%
Number of daily rates quoted 27760 33065 30937
Median daily rate £425 £425 £400
Median daily rate % change year-on-year - +6.25%  
90% offered a daily rate of more than £260 £260 £238
10% offered a daily rate of more than £600 £600 £560
UK excluding London median daily rate £400 £388 £375
% change year-on-year +3.22% +3.33%  
Number of hourly rates quoted 1481 1587 2052
Median hourly rate £18.00 £18.75 £17.50
Median hourly rate % change year-on-year -4.00% +7.14%  
90% offered a hourly rate of more than £11.25 £11.50 £11.00
10% offered a hourly rate of more than £47.50 £48.00 £42.50
UK excluding London median hourly rate £17.50 £19.63 £17.00
% change year-on-year -10.82% +15.44%  

Service Desk Support
Job Vacancy Trend

The job posting trend of jobs advertised that featured Service Desk Support in the job title.

Job vacancy trend for Service Desk Support in the UK

Service Desk Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Support.

Contractor daily rate trend for Service Desk Support in the UK

Service Desk Support
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Service Desk Support over the 3 months to 28 March 2017.

Contractor daily rate histogram for Service Desk Support in the UK

Service Desk Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Support.

Contractor hourly rate trend for Service Desk Support in the UK

Service Desk Support
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Service Desk Support over the 3 months to 28 March 2017.

Contractor hourly rate histogram for Service Desk Support in the UK

Service Desk Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Support within the UK over the 3 months to 28 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -32 90 £145 -15.94% 18
London -8 35 £135 -22.85% 4
South East -10 24 £145 -3.33% 2
West Midlands +19 11 £84 -67.69% 3
South West 0 9 £170 +54.54% 4
Oxfordshire -8 7 £145 -10.76%
Yorkshire +7 5 £135 +50.00% 1
Hampshire +6 5 £263 -
Berkshire +28 4 £130 -40.90% 1
Surrey +6 4 £208 +38.33% 1
Coventry +4 4 - - 3
West Yorkshire +3 4 - - 1
Buckinghamshire -2 4 - -
City of London -12 4 £185 -7.50% 1
Aylesbury - 4 - -
Shropshire - 4 - -
Bristol +7 3 - - 2
Leeds +5 3 - - 1
Warwick +4 3 £84 -79.51%
Warwickshire +4 3 £84 -79.51%
East of England -1 3 £125 +13.63% 1
Kidlington -2 3 £145 -
Devon - 3 £170 -
Kingston Upon Thames - 3 £123 -
Exeter - 3 £170 -
Scotland +25 2 £129 -
Cambridgeshire +7 2 £101 -
Southampton -5 2 £250 -
East Midlands -7 2 - - 1
Nottingham - 2 - -

Service Desk Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 28 March 2017, Service Desk Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Service Desk Support in the job title.

1 175 (70.00%) Windows
2 131 (52.40%) Active Directory
3 127 (50.80%) Windows 7
4 107 (42.80%) Microsoft
5 103 (41.20%) MS Office
6 79 (31.60%) ITIL
7 56 (22.40%) MS Excel
8 46 (18.40%) SLA
9 37 (14.80%) Service Management
9 37 (14.80%) Blackberry
10 30 (12.00%) Windows XP
11 27 (10.80%) VPN
11 27 (10.80%) Apple
11 27 (10.80%) Android
12 25 (10.00%) Windows 10
12 25 (10.00%) Citrix
12 25 (10.00%) Cisco
13 24 (9.60%) Wireless
13 24 (9.60%) Office 365
14 23 (9.20%) Analytical Skills
14 23 (9.20%) Smartphone
14 23 (9.20%) Incident Management
14 23 (9.20%) VMware
15 22 (8.80%) WAN
15 22 (8.80%) HP
16 19 (7.60%) MS Exchange
17 17 (6.80%) IBM Notes
17 17 (6.80%) ITIL Certification
17 17 (6.80%) Lotus
17 17 (6.80%) Windows Server

Service Desk Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 19 (7.60%) MS Exchange
2 17 (6.80%) IBM Notes
3 14 (5.60%) Blackberry Enterprise Server
4 7 (2.80%) Skype for Business
5 5 (2.00%) SharePoint
6 3 (1.20%) Exchange Server 2003
6 3 (1.20%) Exchange Server 2007
6 3 (1.20%) Exchange Server 2010
7 2 (0.80%) Exchange Server 2013
7 2 (0.80%) SharePoint 2010
8 1 (0.40%) IBM Domino
Applications
1 103 (41.20%) MS Office
2 56 (22.40%) MS Excel
3 10 (4.00%) MS PowerPoint
4 1 (0.40%) MS Project
4 1 (0.40%) MS Visio
Business Applications
1 9 (3.60%) Eikon
2 1 (0.40%) Dynamics NAV
2 1 (0.40%) Oracle Applications
2 1 (0.40%) Oracle EBS
Cloud Services
1 24 (9.60%) Office 365
2 3 (1.20%) Microsoft Azure
2 3 (1.20%) SaaS
3 2 (0.80%) OneDrive
4 1 (0.40%) Cloud Computing
Communications & Networking
1 27 (10.80%) VPN
2 24 (9.60%) Wireless
3 22 (8.80%) WAN
4 16 (6.40%) TCP/IP
5 13 (5.20%) LAN
6 6 (2.40%) DHCP
6 6 (2.40%) DNS
7 5 (2.00%) Skype
8 4 (1.60%) Cisco IOS
8 4 (1.60%) Internet
8 4 (1.60%) VoIP
9 3 (1.20%) Firewall
9 3 (1.20%) Remote Desktop
10 2 (0.80%) LDAP
11 1 (0.40%) FTP
11 1 (0.40%) Intranet
11 1 (0.40%) Unified Communications
Database & Business Intelligence
1 2 (0.80%) SQL Server
1 2 (0.80%) SQL Server 2008
1 2 (0.80%) SQL Server 2012
1 2 (0.80%) SQL Server Analysis Services
1 2 (0.80%) SQL Server Integration Services
2 1 (0.40%) EDRMS
2 1 (0.40%) Oracle BI EE
General
1 14 (5.60%) Legal
2 13 (5.20%) Law
3 12 (4.80%) Finance
4 11 (4.40%) Retail
5 10 (4.00%) Banking
5 10 (4.00%) Telecoms
6 9 (3.60%) Retail Banking
7 3 (1.20%) German Language
7 3 (1.20%) Spanish Language
8 2 (0.80%) Dutch Language
8 2 (0.80%) French Language
8 2 (0.80%) Local Government
8 2 (0.80%) Multimedia
9 1 (0.40%) Financial Institution
9 1 (0.40%) Investment Banking
9 1 (0.40%) Italian Language
9 1 (0.40%) Military
9 1 (0.40%) Pharmaceutical
9 1 (0.40%) Portuguese Language
Miscellaneous
1 37 (14.80%) Blackberry
2 23 (9.20%) Analytical Skills
2 23 (9.20%) Smartphone
3 14 (5.60%) RSA SecurID
4 13 (5.20%) iPhone
5 8 (3.20%) Data Centre
5 8 (3.20%) iPad
6 5 (2.00%) EPoS
7 4 (1.60%) Computer Science
7 4 (1.60%) Fat Client
7 4 (1.60%) Thin Client
8 3 (1.20%) BYOD
8 3 (1.20%) Management Information System
8 3 (1.20%) Video Conferencing
9 2 (0.80%) Driving Licence
9 2 (0.80%) EFT
9 2 (0.80%) NHS
9 2 (0.80%) Replication
10 1 (0.40%) Clustering
10 1 (0.40%) Virtual Team
Operating Systems
1 175 (70.00%) Windows
2 127 (50.80%) Windows 7
3 30 (12.00%) Windows XP
4 27 (10.80%) Android
5 25 (10.00%) Windows 10
6 17 (6.80%) Windows Server
7 14 (5.60%) Windows 8
8 12 (4.80%) Mac OS X
9 7 (2.80%) Windows Server 2003
10 6 (2.40%) Linux
11 4 (1.60%) Apple iOS
11 4 (1.60%) Windows Server 2008
11 4 (1.60%) Windows Vista
12 3 (1.20%) Mac OS
12 3 (1.20%) Unix
13 2 (0.80%) Red Hat Enterprise Linux
13 2 (0.80%) Windows 2000
13 2 (0.80%) Windows Server 2012
Processes & Methodologies
1 79 (31.60%) ITIL
2 37 (14.80%) Service Management
3 23 (9.20%) Incident Management
4 15 (6.00%) Service Delivery
5 14 (5.60%) Root Cause Analysis
6 13 (5.20%) ITIL V3
7 12 (4.80%) Problem Management
8 10 (4.00%) Change Management
8 10 (4.00%) Information Security
9 9 (3.60%) ITSM
10 8 (3.20%) Coaching
10 8 (3.20%) DNA
11 6 (2.40%) Migration
12 5 (2.00%) Asset Management
13 3 (1.20%) Time Management
14 2 (0.80%) Capacity Management
14 2 (0.80%) Change Control
14 2 (0.80%) ITIL V2
14 2 (0.80%) Open Source
14 2 (0.80%) Stakeholder Engagement
Programming Languages
1 5 (2.00%) SQL
2 2 (0.80%) Java
2 2 (0.80%) VBA
3 1 (0.40%) PowerShell
Qualifications
1 17 (6.80%) ITIL Certification
2 12 (4.80%) Microsoft Certification
3 10 (4.00%) MOS
4 7 (2.80%) Degree
5 5 (2.00%) MCP
5 5 (2.00%) Security Cleared
6 4 (1.60%) SC Cleared
7 2 (0.80%) MCSE
8 1 (0.40%) A+ Certification
8 1 (0.40%) DBS Check
8 1 (0.40%) ECDL
8 1 (0.40%) HND
8 1 (0.40%) ITIL Foundation Certificate
8 1 (0.40%) MCDST
8 1 (0.40%) MCITP
8 1 (0.40%) MCTS
8 1 (0.40%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 46 (18.40%) SLA
2 1 (0.40%) Disclosure Scotland
2 1 (0.40%) QA
System Software
1 131 (52.40%) Active Directory
2 16 (6.40%) VMware Infrastructure
3 12 (4.80%) Virtual Desktop
3 12 (4.80%) vSphere
4 2 (0.80%) Hyper-V
4 2 (0.80%) Terminal Services
4 2 (0.80%) Virtual Servers
5 1 (0.40%) Microsoft Virtual Server
5 1 (0.40%) Terminal Server
5 1 (0.40%) VMware ESXi
5 1 (0.40%) XenDesktop
5 1 (0.40%) XenServer
Systems Management
1 15 (6.00%) SCCM
2 3 (1.20%) AirWatch
3 1 (0.40%) Nagios
3 1 (0.40%) OpenView
3 1 (0.40%) PowerCLI
3 1 (0.40%) ServiceCenter
3 1 (0.40%) WMI
3 1 (0.40%) ZENworks
Vendors
1 107 (42.80%) Microsoft
2 27 (10.80%) Apple
3 25 (10.00%) Cisco
3 25 (10.00%) Citrix
4 23 (9.20%) VMware
5 22 (8.80%) HP
6 17 (6.80%) Lotus
7 16 (6.40%) LANDesk
8 15 (6.00%) Dell
9 14 (5.60%) Toshiba
10 9 (3.60%) Bloomberg
10 9 (3.60%) Reuters
11 6 (2.40%) Avaya
11 6 (2.40%) ServiceNow
12 4 (1.60%) Sophos
13 3 (1.20%) Oracle
13 3 (1.20%) Remedy
14 2 (0.80%) Red Hat
14 2 (0.80%) Salesforce.com
15 1 (0.40%) Intel Security
Coventry, West Midlands (County)
QUANTICA
Rate: £11 - £14 per hour
Posted: 18 hours ago
Coventry, West Midlands (County)
QUANTICA
Rate: market rates
Posted: 3 days ago