Period
to 26 May 2018

The median contractor rate for a Service Desk Support was £141 per day in advertised job vacancies during the 6 months to 26 May 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Support
UK
6 months to
26 May 2018
Same period 2017 Same period 2016
Rank 643 641 573
Rank change year-on-year -2 -68 -110
Contract jobs requiring a Service Desk Support 251 206 331
As % of all contract IT jobs advertised in the UK 0.25% 0.23% 0.31%
As % of the Job Titles category 0.26% 0.24% 0.33%
Number of daily rates quoted 116 113 125
UK median daily rate £141 £145 £150
Median daily rate % change year-on-year -2.76% -3.33% +11.11%
10th Percentile £101 £107 £100
90th Percentile £195 £202 £238
UK excluding London median daily rate £130 £140 £128
% change year-on-year -7.14% +9.80% +2.00%
Number of hourly rates quoted 78 39 135
UK median hourly rate £12.50 £16.00 £13.00
Median hourly rate % change year-on-year -21.88% +23.08% +4.00%
10th Percentile £10.16 £11.00 £10.00
90th Percentile £23.00 £22.80 £18.45
UK excluding London median hourly rate £12.00 £15.75 £12.50
% change year-on-year -23.81% +26.00% -

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 96,296 86,448 100,559
% of contract IT jobs with a recognized job title 94.87% 94.93% 95.11%
Number of daily rates quoted 63,216 56,096 65,159
UK median daily rate £450 £425 £420
Median daily rate % change year-on-year +5.88% +1.19% +5.00%
10th Percentile £263 £263 £253
90th Percentile £631 £613 £600
UK excluding London median daily rate £412 £400 £388
% change year-on-year +3.00% +3.23% +3.33%
Number of hourly rates quoted 3,024 2,911 3,141
UK median hourly rate £18.00 £18.75 £20.00
Median hourly rate % change year-on-year -3.97% -6.28% +14.29%
10th Percentile £10.88 £10.75 £10.50
90th Percentile £47.83 £50.00 £48.75
UK excluding London median hourly rate £17.50 £18.00 £19.50
% change year-on-year -2.78% -7.69% +16.42%

Service Desk Support
Job Vacancy Trend

Job postings that featured Service Desk Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Service Desk Support in the UK

Service Desk Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Support.

Contractor daily rate trend for Service Desk Support in the UK

Service Desk Support
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Service Desk Support over the 6 months to 26 May 2018.

Contractor daily rate histogram for Service Desk Support in the UK

Service Desk Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Support.

Contractor hourly rate trend for Service Desk Support in the UK

Service Desk Support
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Service Desk Support over the 6 months to 26 May 2018.

Contractor hourly rate histogram for Service Desk Support in the UK

Service Desk Support
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Support within the UK over the 6 months to 26 May 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -19 220 £141 -2.76% 38
UK excluding London +7 145 £130 -7.14% 27
London -37 93 £150 -6.98% 13
South East -16 52 £130 -10.34% 1
North of England -1 37 £140 +12.00% 15
North West -1 18 £145 -19.44% 10
Wales +7 15 £125 -30.56%
Midlands -15 15 £121 +21.25% 4
Yorkshire -24 13 £125 - 5
East of England +1 12 £130 -13.33% 1
East Midlands +11 10 £123 -
South West +10 9 £163 -1.52% 4
North East - 6 £121 -
West Midlands -34 5 £120 +20.00% 4
Scotland -34 5 £140 +7.69%

Service Desk Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 26 May 2018, Service Desk Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Service Desk Support in the job title.

1 144 (57.37%) Windows
2 127 (50.60%) Microsoft
3 121 (48.21%) Active Directory
4 111 (44.22%) Microsoft Office
5 89 (35.46%) ITIL
6 68 (27.09%) Windows 7
7 44 (17.53%) Windows 10
7 44 (17.53%) Citrix
8 36 (14.34%) Service Management
9 35 (13.94%) MS Exchange
10 32 (12.75%) Problem-Solving
11 31 (12.35%) Finance
12 26 (10.36%) SLA
13 24 (9.56%) Ivanti
13 24 (9.56%) Law
14 22 (8.76%) Blackberry
15 21 (8.37%) Office 365
16 20 (7.97%) VPN
17 19 (7.57%) ITIL Certification
17 19 (7.57%) SCCM
18 18 (7.17%) Security Cleared
18 18 (7.17%) Android
18 18 (7.17%) VMware
19 17 (6.77%) Smartphone
20 16 (6.37%) Cisco
21 15 (5.98%) HP
21 15 (5.98%) LAN
22 14 (5.58%) Legal
22 14 (5.58%) ITSM
22 14 (5.58%) Windows Server

Service Desk Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 35 (13.94%) MS Exchange
2 7 (2.79%) Blackberry Enterprise Server
2 7 (2.79%) Skype for Business
3 6 (2.39%) Exchange Server 2010
3 6 (2.39%) SharePoint
4 3 (1.20%) IBM Notes
4 3 (1.20%) JBoss
4 3 (1.20%) Tomcat
5 1 (0.40%) Exchange Server 2003
5 1 (0.40%) Exchange Server 2013
5 1 (0.40%) SharePoint 2013
Applications
1 111 (44.22%) Microsoft Office
2 11 (4.38%) Microsoft Excel
3 7 (2.79%) Microsoft PowerPoint
4 4 (1.59%) MS Visio
Business Applications
1 7 (2.79%) Carpe Diem
1 7 (2.79%) Elite 3E
2 6 (2.39%) assyst
3 5 (1.99%) Eikon
4 1 (0.40%) Dynamics CRM
4 1 (0.40%) SAP CS
4 1 (0.40%) SAP PM
4 1 (0.40%) SAP PS
Cloud Services
1 21 (8.37%) Office 365
2 2 (0.80%) Microsoft Azure
2 2 (0.80%) Mimecast
2 2 (0.80%) SaaS
3 1 (0.40%) Dropbox
3 1 (0.40%) Dynamics 365
Communications & Networking
1 20 (7.97%) VPN
2 15 (5.98%) LAN
3 12 (4.78%) Skype
3 12 (4.78%) WAN
4 11 (4.38%) TCP/IP
5 9 (3.59%) DHCP
5 9 (3.59%) DNS
6 8 (3.19%) VoIP
7 7 (2.79%) Internet
7 7 (2.79%) Remote Desktop
8 4 (1.59%) Broadband
8 4 (1.59%) Intranet
8 4 (1.59%) IP Telephony
9 3 (1.20%) SMS
10 2 (0.80%) 4G
10 2 (0.80%) Cisco IOS
11 1 (0.40%) Extranet
11 1 (0.40%) IMAP
11 1 (0.40%) Unified Communications
11 1 (0.40%) VLAN
Database & Business Intelligence
1 5 (1.99%) SQL Server
Development Applications
1 1 (0.40%) JIRA
General
1 31 (12.35%) Finance
2 24 (9.56%) Law
3 14 (5.58%) Legal
4 11 (4.38%) Banking
4 11 (4.38%) Telecoms
5 7 (2.79%) Retail
6 5 (1.99%) French Language
7 4 (1.59%) Publishing
8 3 (1.20%) Front Office
8 3 (1.20%) Investment Banking
8 3 (1.20%) Local Government
9 2 (0.80%) Retail Banking
10 1 (0.40%) Advertising
10 1 (0.40%) Dutch Language
10 1 (0.40%) Electronics
10 1 (0.40%) Manufacturing
10 1 (0.40%) Marketing
Miscellaneous
1 22 (8.76%) Blackberry
2 17 (6.77%) Smartphone
3 13 (5.18%) Analytical Skills
4 12 (4.78%) iPhone
5 11 (4.38%) Management Information System
6 6 (2.39%) Mobile Computing
6 6 (2.39%) NHS
7 5 (1.99%) Self-Motivation
8 4 (1.59%) Handset
8 4 (1.59%) iPad
9 3 (1.20%) EPoS
10 2 (0.80%) BYOD
11 1 (0.40%) Driving Licence
11 1 (0.40%) Social Media
11 1 (0.40%) Video Conferencing
Operating Systems
1 144 (57.37%) Windows
2 68 (27.09%) Windows 7
3 44 (17.53%) Windows 10
4 18 (7.17%) Android
5 14 (5.58%) Windows Server
6 12 (4.78%) Windows XP
7 9 (3.59%) Windows 8
8 8 (3.19%) Apple iOS
9 7 (2.79%) Windows Server 2008
9 7 (2.79%) Windows Server 2012
10 6 (2.39%) Windows Vista
11 5 (1.99%) Windows 2000
12 4 (1.59%) Mac OS
12 4 (1.59%) Unix
13 2 (0.80%) Mac OS X
13 2 (0.80%) Windows Server 2003
Processes & Methodologies
1 89 (35.46%) ITIL
2 36 (14.34%) Service Management
3 32 (12.75%) Problem-Solving
4 14 (5.58%) ITSM
5 13 (5.18%) Service Delivery
6 12 (4.78%) Incident Management
7 11 (4.38%) Root Cause Analysis
8 10 (3.98%) Document Management
8 10 (3.98%) Time Management
9 9 (3.59%) Continuous Improvement
10 8 (3.19%) Problem Management
11 7 (2.79%) Asset Management
11 7 (2.79%) Change Management
11 7 (2.79%) Mobile Device Management
12 6 (2.39%) Decision-Making
12 6 (2.39%) Migration
12 6 (2.39%) Ticket Management
13 4 (1.59%) Feasibility Study
13 4 (1.59%) Fund Management
13 4 (1.59%) ITIL V3
Programming Languages
1 8 (3.19%) SQL
2 2 (0.80%) C
3 1 (0.40%) PowerShell
3 1 (0.40%) VBA
Qualifications
1 19 (7.57%) ITIL Certification
2 18 (7.17%) Security Cleared
3 12 (4.78%) SC Cleared
4 8 (3.19%) MCP
4 8 (3.19%) Microsoft Certification
5 5 (1.99%) DBS Check
5 5 (1.99%) Degree
6 4 (1.59%) HNC
7 3 (1.20%) MOS
8 2 (0.80%) CCNA
8 2 (0.80%) Cisco Certification
8 2 (0.80%) MCITP
8 2 (0.80%) MCSA
9 1 (0.40%) CISSP
9 1 (0.40%) MCSE
Quality Assurance & Compliance
1 26 (10.36%) SLA
2 1 (0.40%) Disclosure Scotland
2 1 (0.40%) QA
2 1 (0.40%) Sarbanes-Oxley
System Software
1 121 (48.21%) Active Directory
2 12 (4.78%) VMware Infrastructure
3 4 (1.59%) Terminal Services
4 2 (0.80%) Microsoft App-V
4 2 (0.80%) Virtual Machines
4 2 (0.80%) XenApp
5 1 (0.40%) Hyper-V
5 1 (0.40%) Virtual Servers
5 1 (0.40%) vSphere
Systems Management
1 19 (7.57%) SCCM
2 12 (4.78%) Systems Management Server (SMS)
3 7 (2.79%) AirWatch
4 3 (1.20%) DameWare
5 2 (0.80%) OVSD
5 2 (0.80%) SCOM
6 1 (0.40%) OpenView
6 1 (0.40%) WSUS
Vendors
1 127 (50.60%) Microsoft
2 44 (17.53%) Citrix
3 24 (9.56%) Ivanti
4 18 (7.17%) VMware
5 16 (6.37%) Cisco
6 15 (5.98%) HP
7 11 (4.38%) iManage
7 11 (4.38%) Remedy
8 10 (3.98%) ServiceNow
9 9 (3.59%) Bloomberg
10 7 (2.79%) Apple
10 7 (2.79%) Avaya
11 5 (1.99%) Reuters
12 4 (1.59%) Altiris
12 4 (1.59%) Mitel
12 4 (1.59%) SolarWinds
13 3 (1.20%) Lotus
13 3 (1.20%) SAP
13 3 (1.20%) Sun
14 2 (0.80%) Adobe