The median contractor rate for a Service Desk Support was £135 per day in advertised job vacancies during the 3 months to 23 May 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Support
UK
3 months to
23 May 2017
Same period 2016 Same period 2015
Rank 492 486 401
Rank change year-on-year -6 -85  
Contract jobs requiring a Service Desk Support 89 165 238
As % of all contract IT jobs advertised in the UK 0.20% 0.31% 0.43%
As % of the Job Titles category 0.21% 0.32% 0.46%
Number of daily rates quoted 49 67 76
Median daily rate £135 £150 £125
Median daily rate % change year-on-year -10.00% +20.00%  
90% offered a daily rate of more than £110 £107 £90
10% offered a daily rate of more than £193 £219 £203
UK excluding London median daily rate £135 £125 £120
% change year-on-year +8.00% +4.16%  
Number of hourly rates quoted 17 58 111
Median hourly rate £16.00 £13.00 £13.00
Median hourly rate % change year-on-year +23.07% -  
90% offered a hourly rate of more than £12.30 £9.00 £9.50
10% offered a hourly rate of more than £21.39 £19.00 £18.00
UK excluding London median hourly rate £16.00 £13.00 £13.00
% change year-on-year +23.07% -  

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
UK
Contract job vacancies with a job title containing a recognized job role 42472 50787 52200
As % of all contract IT job vacancies advertised in the UK 94.75% 94.99% 94.84%
Number of daily rates quoted 27448 33138 32083
Median daily rate £438 £425 £400
Median daily rate % change year-on-year +2.94% +6.25%  
90% offered a daily rate of more than £275 £260 £250
10% offered a daily rate of more than £600 £600 £575
UK excluding London median daily rate £400 £400 £375
% change year-on-year - +6.66%  
Number of hourly rates quoted 1310 1476 2091
Median hourly rate £18.00 £17.50 £16.50
Median hourly rate % change year-on-year +2.85% +6.06%  
90% offered a hourly rate of more than £11.50 £11.00 £11.00
10% offered a hourly rate of more than £47.50 £44.00 £41.72
UK excluding London median hourly rate £17.77 £17.50 £16.00
% change year-on-year +1.54% +9.37%  

Service Desk Support
Job Vacancy Trend

The job posting trend of jobs advertised that featured Service Desk Support in the job title.

Job vacancy trend for Service Desk Support in the UK

Service Desk Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Support.

Contractor daily rate trend for Service Desk Support in the UK

Service Desk Support
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Service Desk Support over the 3 months to 23 May 2017.

Contractor daily rate histogram for Service Desk Support in the UK

Service Desk Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Support.

Contractor hourly rate trend for Service Desk Support in the UK

Service Desk Support
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Service Desk Support over the 3 months to 23 May 2017.

Contractor hourly rate histogram for Service Desk Support in the UK

Service Desk Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Support within the UK over the 3 months to 23 May 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -24 83 £135 -10.00% 21
London -2 35 £148 -15.71% 7
South East +16 25 £140 -6.66% 1
West Midlands +30 11 £128 +10.86%
Berkshire +31 9 £130 -
Hampshire +20 6 £205 -
Oxfordshire -10 6 £145 -3.33%
Reading +27 5 £123 -
Yorkshire +11 5 £113 -10.00% 2
Shropshire - 4 - -
Scotland +44 3 £109 -1.20% 1
Coventry +13 3 - -
Warwickshire +9 3 £135 +17.39%
South West +9 3 £160 +18.51% 4
North Yorkshire +3 3 £113 - 1
City of London -5 3 £125 -7.40% 3
North West +18 2 £153 +38.63% 4
West Yorkshire +17 2 - - 1
Leeds +13 2 - -
Wales +6 2 £180 - 1
York +4 2 £111 -1.11% 1
Southampton +2 2 £195 -
Kidlington -1 2 £145 -
Surrey -3 2 £169 +12.50% 1
Buckinghamshire -12 2 £120 -
East of England -12 2 £118 +10.28% 2
South Ayrshire - 2 £109 -
Ayr - 2 £109 -
Warwick - 2 £135 -
Kingston Upon Thames - 2 £123 -

Service Desk Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 23 May 2017, Service Desk Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Service Desk Support in the job title.

1 154 (76.24%) Windows
2 123 (60.89%) Active Directory
3 109 (53.96%) Windows 7
4 96 (47.52%) Microsoft
5 93 (46.04%) Microsoft Office
6 62 (30.69%) ITIL
7 44 (21.78%) SLA
8 38 (18.81%) Blackberry
8 38 (18.81%) Office 365
9 32 (15.84%) Cisco
10 31 (15.35%) VPN
10 31 (15.35%) Windows 10
10 31 (15.35%) Android
11 27 (13.37%) Apple
12 26 (12.87%) Service Management
13 25 (12.38%) Windows XP
13 25 (12.38%) Wireless
14 23 (11.39%) MS Exchange
15 22 (10.89%) Citrix
16 21 (10.40%) HP
16 21 (10.40%) Analytical Skills
17 20 (9.90%) Smartphone
17 20 (9.90%) Incident Management
17 20 (9.90%) VMware
18 19 (9.41%) WAN
19 18 (8.91%) TCP/IP
19 18 (8.91%) Blackberry Enterprise Server
19 18 (8.91%) Break/Fix
20 16 (7.92%) Microsoft Certification
21 15 (7.43%) ITIL Certification

Service Desk Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 23 (11.39%) MS Exchange
2 18 (8.91%) Blackberry Enterprise Server
3 12 (5.94%) IBM Notes
4 8 (3.96%) SharePoint
4 8 (3.96%) Skype for Business
5 6 (2.97%) Exchange Server 2010
6 5 (2.48%) Exchange Server 2003
7 4 (1.98%) Exchange Server 2007
8 3 (1.49%) Exchange Server 2013
9 2 (0.99%) SharePoint 2010
Applications
1 93 (46.04%) Microsoft Office
2 14 (6.93%) Microsoft Excel
3 9 (4.46%) Microsoft PowerPoint
4 4 (1.98%) MS Visio
5 1 (0.50%) Microsoft Project
Business Applications
1 7 (3.47%) Eikon
2 2 (0.99%) Dynamics NAV
3 1 (0.50%) Remedy ITSM
Cloud Services
1 38 (18.81%) Office 365
2 3 (1.49%) SaaS
3 2 (0.99%) G Suite
3 2 (0.99%) Microsoft Azure
4 1 (0.50%) Cloud Computing
4 1 (0.50%) Google Drive
4 1 (0.50%) OneDrive
Communications & Networking
1 31 (15.35%) VPN
2 25 (12.38%) Wireless
3 19 (9.41%) WAN
4 18 (8.91%) TCP/IP
5 8 (3.96%) Cisco IOS
5 8 (3.96%) DHCP
5 8 (3.96%) DNS
5 8 (3.96%) LAN
6 4 (1.98%) Firewall
7 3 (1.49%) Skype
8 2 (0.99%) IP Telephony
8 2 (0.99%) Remote Desktop
9 1 (0.50%) FTP
9 1 (0.50%) Internet
9 1 (0.50%) Intranet
9 1 (0.50%) LDAP
9 1 (0.50%) VLAN
9 1 (0.50%) Wi-Fi
Database & Business Intelligence
1 2 (0.99%) SQL Server
1 2 (0.99%) SQL Server 2008
1 2 (0.99%) SQL Server 2012
Development Applications
1 1 (0.50%) JIRA
General
1 14 (6.93%) Finance
2 13 (6.44%) Legal
3 12 (5.94%) Law
4 10 (4.95%) Banking
5 7 (3.47%) Retail
5 7 (3.47%) Retail Banking
6 6 (2.97%) Telecoms
7 2 (0.99%) French Language
7 2 (0.99%) Local Government
7 2 (0.99%) Multimedia
8 1 (0.50%) Back Office
8 1 (0.50%) Financial Institution
8 1 (0.50%) Italian Language
8 1 (0.50%) Portuguese Language
8 1 (0.50%) Publishing
8 1 (0.50%) Spanish Language
Miscellaneous
1 38 (18.81%) Blackberry
2 21 (10.40%) Analytical Skills
3 20 (9.90%) Smartphone
4 14 (6.93%) RSA SecurID
5 8 (3.96%) Data Centre
6 7 (3.47%) iPhone
6 7 (3.47%) Video Conferencing
7 5 (2.48%) BYOD
7 5 (2.48%) iPad
8 4 (1.98%) Computer Science
9 3 (1.49%) Management Information System
9 3 (1.49%) NHS
10 2 (0.99%) Driving Licence
10 2 (0.99%) EFT
10 2 (0.99%) EPoS
10 2 (0.99%) Fat Client
10 2 (0.99%) Replication
10 2 (0.99%) Thin Client
11 1 (0.50%) Clustering
11 1 (0.50%) Virtual Team
Operating Systems
1 154 (76.24%) Windows
2 109 (53.96%) Windows 7
3 31 (15.35%) Android
3 31 (15.35%) Windows 10
4 25 (12.38%) Windows XP
5 13 (6.44%) Windows Server
6 12 (5.94%) Mac OS X
7 11 (5.45%) Windows 8
8 7 (3.47%) Windows Server 2008
9 6 (2.97%) Mac OS
10 5 (2.48%) Apple iOS
11 4 (1.98%) Unix
11 4 (1.98%) Windows Server 2003
11 4 (1.98%) Windows Server 2012
12 3 (1.49%) Linux
12 3 (1.49%) Windows Vista
13 1 (0.50%) Windows 2000
Processes & Methodologies
1 62 (30.69%) ITIL
2 26 (12.87%) Service Management
3 20 (9.90%) Incident Management
4 18 (8.91%) Break/Fix
5 14 (6.93%) ITIL V3
5 14 (6.93%) Service Delivery
6 12 (5.94%) ITSM
6 12 (5.94%) Problem Management
6 12 (5.94%) Root Cause Analysis
7 11 (5.45%) Change Management
8 10 (4.95%) Information Security
9 8 (3.96%) Coaching
9 8 (3.96%) DNA
10 7 (3.47%) Migration
11 5 (2.48%) Asset Management
12 3 (1.49%) Change Control
12 3 (1.49%) Time Management
13 2 (0.99%) Mentoring
13 2 (0.99%) Server Building
13 2 (0.99%) Test Scripting
Programming Languages
1 3 (1.49%) SQL
2 1 (0.50%) C
2 1 (0.50%) PowerShell
Qualifications
1 16 (7.92%) Microsoft Certification
2 15 (7.43%) ITIL Certification
3 9 (4.46%) Security Cleared
4 8 (3.96%) SC Cleared
5 7 (3.47%) MCP
5 7 (3.47%) MOS
6 4 (1.98%) Degree
6 4 (1.98%) MCDST
6 4 (1.98%) MCSE
7 2 (0.99%) CTC Cleared
7 2 (0.99%) DV Cleared
8 1 (0.50%) CCNA
8 1 (0.50%) Cisco Certification
8 1 (0.50%) ECDL
8 1 (0.50%) MCITP
8 1 (0.50%) MCSA
8 1 (0.50%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 44 (21.78%) SLA
2 1 (0.50%) PCI DSS
2 1 (0.50%) QA
System Software
1 123 (60.89%) Active Directory
2 14 (6.93%) VMware Infrastructure
3 12 (5.94%) Virtual Desktop
3 12 (5.94%) vSphere
4 2 (0.99%) Terminal Services
5 1 (0.50%) Hyper-V
5 1 (0.50%) Microsoft Virtual Server
5 1 (0.50%) Terminal Server
5 1 (0.50%) Virtual Servers
5 1 (0.50%) VMware ESXi
5 1 (0.50%) XenDesktop
5 1 (0.50%) XenServer
Systems Management
1 13 (6.44%) SCCM
2 4 (1.98%) AirWatch
3 1 (0.50%) HP Data Protector
3 1 (0.50%) Nagios
3 1 (0.50%) OpenView
3 1 (0.50%) PowerCLI
3 1 (0.50%) Tivoli
3 1 (0.50%) Tivoli Storage Manager
3 1 (0.50%) WMI
Vendors
1 96 (47.52%) Microsoft
2 32 (15.84%) Cisco
3 27 (13.37%) Apple
4 22 (10.89%) Citrix
5 21 (10.40%) HP
6 20 (9.90%) VMware
7 15 (7.43%) Dell
8 14 (6.93%) Toshiba
9 13 (6.44%) LANDesk
10 12 (5.94%) Lotus
11 9 (4.46%) ServiceNow
12 7 (3.47%) Bloomberg
12 7 (3.47%) Reuters
13 6 (2.97%) Avaya
14 5 (2.48%) Google
15 4 (1.98%) iManage
15 4 (1.98%) McAfee
15 4 (1.98%) Sophos
16 3 (1.49%) MobileIron
16 3 (1.49%) Polycom
York, North Yorkshire
4it Recruitment Ltd
Rate: From £100 to £120 per day Market Rate
Posted: 5 days ago
Wrexham, Clwyd
Roc Search
Rate: £12 per hour
Posted: 6 days ago