Period
to 17 January 2018

The median contractor rate for a Service Desk Support was £130 per day in advertised job vacancies during the 6 months to 17 January 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Support
UK
6 months to
17 Jan 2018
Same period 2017 Same period 2016
Rank 633 564 513
Rank change year-on-year -69 -51 -77
Contract jobs requiring a Service Desk Support 264 308 391
As % of all contract IT jobs advertised in the UK 0.26% 0.32% 0.37%
As % of the Job Titles category 0.28% 0.33% 0.39%
Number of daily rates quoted 132 143 155
UK median daily rate £130 £145 £145
Median daily rate % change year-on-year -10.34% - -3.33%
10th Percentile £104 £105 £100
90th Percentile £195 £215 £232
UK excluding London median daily rate £121 £145 £125
% change year-on-year -16.38% +16.00% -9.09%
Number of hourly rates quoted 85 83 173
UK median hourly rate £14.00 £12.23 £13.50
Median hourly rate % change year-on-year +14.52% -9.44% -3.57%
10th Percentile £10.16 £10.03 £9.50
90th Percentile £24.00 £17.90 £22.00
UK excluding London median hourly rate £12.50 £11.75 £13.00
% change year-on-year +6.38% -9.62% +3.01%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 95,102 92,258 100,985
% of contract IT jobs with a recognized job title 94.81% 94.78% 94.95%
Number of daily rates quoted 63,208 60,233 64,366
UK median daily rate £450 £425 £413
Median daily rate % change year-on-year +5.88% +3.03% +3.13%
10th Percentile £260 £254 £250
90th Percentile £625 £600 £600
UK excluding London median daily rate £400 £400 £380
% change year-on-year - +5.26% +2.70%
Number of hourly rates quoted 2,777 3,239 3,822
UK median hourly rate £18.50 £18.00 £18.51
Median hourly rate % change year-on-year +2.78% -2.76% +12.18%
10th Percentile £10.75 £10.50 £10.50
90th Percentile £47.83 £47.25 £47.14
UK excluding London median hourly rate £17.50 £17.50 £18.00
% change year-on-year - -2.78% +9.09%

Service Desk Support
Job Vacancy Trend

Job postings that featured Service Desk Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Service Desk Support in the UK

Service Desk Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Support.

Contractor daily rate trend for Service Desk Support in the UK

Service Desk Support
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Service Desk Support over the 6 months to 17 January 2018.

Contractor daily rate histogram for Service Desk Support in the UK

Service Desk Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Support.

Contractor hourly rate trend for Service Desk Support in the UK

Service Desk Support
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Service Desk Support over the 6 months to 17 January 2018.

Contractor hourly rate histogram for Service Desk Support in the UK

Service Desk Support
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Support within the UK over the 6 months to 17 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -56 237 £130 -13.33% 57
UK excluding London -5 171 £121 -16.38% 47
London -37 85 £140 -3.45% 14
South East -18 67 £121 -13.39% 12
North of England +24 29 £100 -42.86% 20
Midlands +9 24 £115 +36.90% 6
South West 0 17 £167 +4.38% 4
West Midlands +2 15 £115 +36.90% 1
Yorkshire +4 14 £113 -10.00% 3
Wales +12 13 £125 +7.53% 3
East of England -37 13 £130 -0.95% 1
North West +8 12 £98 -45.83% 12
East Midlands +5 9 £125 - 5
Scotland -13 6 £113 -15.09% 1
North East +53 3 - - 5
Northern Ireland -23 2 - -

Service Desk Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 17 January 2018, Service Desk Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Service Desk Support in the job title.

1 166 (62.88%) Windows
2 149 (56.44%) Microsoft
3 145 (54.92%) Active Directory
4 124 (46.97%) Microsoft Office
5 105 (39.77%) ITIL
6 89 (33.71%) Windows 7
7 49 (18.56%) SLA
8 47 (17.80%) Windows 10
9 35 (13.26%) MS Exchange
10 34 (12.88%) Cisco
10 34 (12.88%) Finance
11 33 (12.50%) Citrix
12 31 (11.74%) VPN
13 29 (10.98%) Service Delivery
14 25 (9.47%) Office 365
14 25 (9.47%) Smartphone
15 24 (9.09%) Service Management
15 24 (9.09%) WAN
16 23 (8.71%) VMware
17 22 (8.33%) LAN
18 20 (7.58%) Incident Management
18 20 (7.58%) Microsoft Certification
19 19 (7.20%) SCCM
20 18 (6.82%) VMware Infrastructure
20 18 (6.82%) Windows XP
21 17 (6.44%) HP
21 17 (6.44%) Android
22 16 (6.06%) Blackberry
23 15 (5.68%) Ivanti
23 15 (5.68%) Banking

Service Desk Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 35 (13.26%) MS Exchange
2 11 (4.17%) SharePoint
3 10 (3.79%) Skype for Business
4 8 (3.03%) IBM Notes
5 5 (1.89%) Exchange Server 2010
6 3 (1.14%) Exchange Server 2013
6 3 (1.14%) Tomcat
7 2 (0.76%) Exchange Server 2003
7 2 (0.76%) Exchange Server 2007
7 2 (0.76%) JBoss
7 2 (0.76%) SharePoint 2013
8 1 (0.38%) Apache
8 1 (0.38%) IIS
Applications
1 124 (46.97%) Microsoft Office
2 12 (4.55%) Microsoft Excel
3 9 (3.41%) MS Visio
4 8 (3.03%) Microsoft PowerPoint
5 6 (2.27%) Microsoft Project
Business Applications
1 7 (2.65%) Eikon
2 1 (0.38%) assyst
2 1 (0.38%) Payment Gateway
2 1 (0.38%) Remedy ITSM
2 1 (0.38%) SAP CS
2 1 (0.38%) SAP PM
2 1 (0.38%) SAP PS
Cloud Services
1 25 (9.47%) Office 365
2 4 (1.52%) SaaS
3 3 (1.14%) Microsoft Azure
4 1 (0.38%) Adobe Creative Cloud
4 1 (0.38%) Amazon AWS
4 1 (0.38%) Google Drive
Communications & Networking
1 31 (11.74%) VPN
2 24 (9.09%) WAN
3 22 (8.33%) LAN
4 14 (5.30%) DHCP
4 14 (5.30%) DNS
5 12 (4.55%) Skype
6 9 (3.41%) TCP/IP
7 7 (2.65%) Cisco IOS
7 7 (2.65%) Internet
7 7 (2.65%) IP Telephony
7 7 (2.65%) VoIP
8 6 (2.27%) Remote Desktop
9 5 (1.89%) 4G
9 5 (1.89%) Intranet
10 4 (1.52%) Firewall
10 4 (1.52%) SMS
11 3 (1.14%) Broadband
11 3 (1.14%) MPLS
11 3 (1.14%) Wireless
12 1 (0.38%) Ethernet
Database & Business Intelligence
1 7 (2.65%) SQL Server
2 1 (0.38%) DB2
2 1 (0.38%) EDRMS
2 1 (0.38%) Informix
2 1 (0.38%) MySQL
2 1 (0.38%) Oracle Reports
Development Applications
1 1 (0.38%) Eclipse
1 1 (0.38%) JIRA
1 1 (0.38%) Visual Studio
General
1 34 (12.88%) Finance
2 15 (5.68%) Banking
3 10 (3.79%) French Language
4 9 (3.41%) Telecoms
5 8 (3.03%) Legal
6 6 (2.27%) Law
6 6 (2.27%) Retail Banking
7 3 (1.14%) Publishing
7 3 (1.14%) Retail
8 2 (0.76%) Back Office
8 2 (0.76%) Financial Institution
8 2 (0.76%) International Banking
9 1 (0.38%) Advertising
9 1 (0.38%) Dutch Language
9 1 (0.38%) Local Government
Libraries, Frameworks & Software Standards
1 1 (0.38%) CSS
1 1 (0.38%) HTML
Miscellaneous
1 25 (9.47%) Smartphone
2 16 (6.06%) Blackberry
3 14 (5.30%) Analytical Skills
3 14 (5.30%) Management Information System
4 10 (3.79%) BYOD
4 10 (3.79%) Mobile Computing
5 6 (2.27%) NHS
5 6 (2.27%) Video Conferencing
6 5 (1.89%) Computer Science
6 5 (1.89%) iPad
7 4 (1.52%) Enterprise Software
7 4 (1.52%) iPhone
7 4 (1.52%) Social Media
8 3 (1.14%) Handset
9 2 (0.76%) Driving Licence
9 2 (0.76%) EPoS
10 1 (0.38%) Fat Client
10 1 (0.38%) PDA
10 1 (0.38%) Thin Client
10 1 (0.38%) Wiki
Operating Systems
1 166 (62.88%) Windows
2 89 (33.71%) Windows 7
3 47 (17.80%) Windows 10
4 18 (6.82%) Windows XP
5 17 (6.44%) Android
6 12 (4.55%) Unix
6 12 (4.55%) Windows Server
7 9 (3.41%) Windows Server 2008
7 9 (3.41%) Windows Server 2012
8 8 (3.03%) Windows 8
9 7 (2.65%) Mac OS
9 7 (2.65%) Windows 2000
9 7 (2.65%) Windows Vista
10 5 (1.89%) Mac OS X
11 3 (1.14%) Apple iOS
11 3 (1.14%) Linux
12 2 (0.76%) Windows Server 2003
13 1 (0.38%) BlackBerry OS
13 1 (0.38%) Solaris
Processes & Methodologies
1 105 (39.77%) ITIL
2 29 (10.98%) Service Delivery
3 24 (9.09%) Service Management
4 20 (7.58%) Incident Management
5 13 (4.92%) Continuous Improvement
5 13 (4.92%) ITSM
6 12 (4.55%) Change Management
7 11 (4.17%) Problem Management
8 9 (3.41%) Information Security
8 9 (3.41%) ITIL V3
9 8 (3.03%) Asset Management
10 7 (2.65%) Data Protection
10 7 (2.65%) Feasibility Study
10 7 (2.65%) Performance Management
11 6 (2.27%) Ticket Management
12 5 (1.89%) Document Management
12 5 (1.89%) Migration
13 4 (1.52%) Agile Software Development
13 4 (1.52%) Data Analysis
13 4 (1.52%) Validation
Programming Languages
1 14 (5.30%) SQL
2 3 (1.14%) C
3 1 (0.38%) JavaScript
3 1 (0.38%) PowerShell
3 1 (0.38%) Tcl
3 1 (0.38%) VBA
Qualifications
1 20 (7.58%) Microsoft Certification
2 14 (5.30%) ITIL Certification
2 14 (5.30%) Security Cleared
3 11 (4.17%) MCP
4 10 (3.79%) Degree
5 7 (2.65%) HNC
5 7 (2.65%) SC Cleared
6 5 (1.89%) Computer Science Degree
7 3 (1.14%) MCITP
7 3 (1.14%) MCSA
7 3 (1.14%) MCSE
8 2 (0.76%) DV Cleared
9 1 (0.38%) BPSS Clearance
9 1 (0.38%) CCENT
9 1 (0.38%) CCNA
9 1 (0.38%) Cisco Certification
9 1 (0.38%) CTC Cleared
9 1 (0.38%) DBS Check
9 1 (0.38%) MCDST
9 1 (0.38%) Sun Certification
Quality Assurance & Compliance
1 49 (18.56%) SLA
System Software
1 145 (54.92%) Active Directory
2 18 (6.82%) VMware Infrastructure
3 6 (2.27%) Hyper-V
4 4 (1.52%) Terminal Services
5 2 (0.76%) vSphere
5 2 (0.76%) XenApp
6 1 (0.38%) BitLocker
6 1 (0.38%) iptables
6 1 (0.38%) Microsoft App-V
6 1 (0.38%) Virtual Desktop
6 1 (0.38%) VMware ESXi
6 1 (0.38%) XenDesktop
Systems Management
1 19 (7.20%) SCCM
2 11 (4.17%) Systems Management Server (SMS)
3 5 (1.89%) AirWatch
4 4 (1.52%) DameWare
5 2 (0.76%) Norton AntiVirus
5 2 (0.76%) Symantec Endpoint Protection
6 1 (0.38%) ArcSight ESM
6 1 (0.38%) Forefront Identity Manager
6 1 (0.38%) Tivoli
Vendors
1 149 (56.44%) Microsoft
2 34 (12.88%) Cisco
3 33 (12.50%) Citrix
4 23 (8.71%) VMware
5 17 (6.44%) HP
6 15 (5.68%) Ivanti
7 14 (5.30%) Apple
7 14 (5.30%) Bloomberg
8 11 (4.17%) Avaya
9 10 (3.79%) Remedy
10 8 (3.03%) Lotus
10 8 (3.03%) ServiceNow
11 7 (2.65%) Reuters
12 6 (2.27%) Altiris
13 4 (1.52%) Adobe
14 3 (1.14%) Dell
14 3 (1.14%) Kaspersky
14 3 (1.14%) Mitel
14 3 (1.14%) Sun
15 2 (0.76%) SolarWinds