The median contractor rate for a Service Desk Support was £143 per day in advertised job vacancies during the 3 months to 29 June 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Support
UK
3 months to
29 Jun 2017
Same period 2016 Same period 2015
Rank 497 489 405
Rank change year-on-year -8 -84  
Contract jobs requiring a Service Desk Support 117 161 254
As % of all contract IT jobs advertised in the UK 0.25% 0.30% 0.45%
As % of the Job Titles category 0.26% 0.32% 0.48%
Number of daily rates quoted 68 79 80
UK median daily rate £143 £135 £135
Median daily rate % change year-on-year +5.55% -  
10th Percentile £106 £99 £100
90th Percentile £211 £242 £200
UK excluding London median daily rate £135 £125 £125
% change year-on-year +8.00% -  
Number of hourly rates quoted 23 45 125
UK median hourly rate £14.00 £13.00 £12.50
Median hourly rate % change year-on-year +7.69% +4.00%  
10th Percentile £11.32 £9.72 £8.75
90th Percentile £24.38 £18.75 £17.80
UK excluding London median hourly rate £14.75 £12.00 £12.50
% change year-on-year +22.91% -4.00%  

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
UK
Contract job vacancies with a job title containing a recognized job role 44648 50928 53153
As % of all contract IT job vacancies advertised in the UK 94.78% 94.82% 94.84%
Number of daily rates quoted 98440 117183 122955
UK median daily rate £438 £425 £400
Median daily rate % change year-on-year +2.94% +6.25%  
10th Percentile £263 £250 £225
90th Percentile £625 £600 £588
UK excluding London median daily rate £400 £396 £365
% change year-on-year +1.01% +8.49%  
Number of hourly rates quoted 4470 5127 7601
UK median hourly rate £18.00 £17.50 £16.50
Median hourly rate % change year-on-year +2.85% +6.06%  
10th Percentile £11.00 £10.50 £10.50
90th Percentile £48.75 £45.00 £41.25
UK excluding London median hourly rate £17.50 £17.50 £16.00
% change year-on-year - +9.37%  

Service Desk Support
Job Vacancy Trend

Job postings that featured Service Desk Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Service Desk Support in the UK

Service Desk Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Support.

Contractor daily rate trend for Service Desk Support in the UK

Service Desk Support
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Service Desk Support over the 3 months to 29 June 2017.

Contractor daily rate histogram for Service Desk Support in the UK

Service Desk Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Support.

Contractor hourly rate trend for Service Desk Support in the UK

Service Desk Support
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Service Desk Support over the 3 months to 29 June 2017.

Contractor hourly rate histogram for Service Desk Support in the UK

Service Desk Support
Top 10 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Support within the UK over the 3 months to 29 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -18 106 £143 +5.55% 33
UK excluding London +36 80 £135 +8.00% 33
London -9 37 £170 -2.85% 3
South East +14 28 £145 -3.33% 9
North of England +56 16 £125 +9.89% 7
Midlands +12 15 £115 +6.97% 5
Scotland +42 8 £123 +11.36% 1
East of England -22 6 £110 +2.80% 5
South West -8 4 £150 -4.76% 4
Wales -3 3 £180 +15.20%

Service Desk Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 29 June 2017, Service Desk Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Service Desk Support in the job title.

1 152 (71.03%) Windows
2 121 (56.54%) Active Directory
3 106 (49.53%) Windows 7
4 103 (48.13%) Microsoft
5 102 (47.66%) Microsoft Office
6 77 (35.98%) ITIL
7 50 (23.36%) SLA
8 45 (21.03%) Office 365
9 41 (19.16%) Blackberry
10 36 (16.82%) Cisco
10 36 (16.82%) VPN
11 35 (16.36%) Android
12 31 (14.49%) Windows 10
13 29 (13.55%) Citrix
14 25 (11.68%) Service Management
15 24 (11.21%) Wireless
16 23 (10.75%) Apple
17 22 (10.28%) HP
17 22 (10.28%) Windows XP
17 22 (10.28%) MS Exchange
18 21 (9.81%) WAN
18 21 (9.81%) Analytical Skills
19 20 (9.35%) VMware
20 19 (8.88%) Blackberry Enterprise Server
20 19 (8.88%) Incident Management
21 18 (8.41%) Smartphone
21 18 (8.41%) Finance
21 18 (8.41%) Microsoft Certification
22 17 (7.94%) Break/Fix
23 16 (7.48%) ITIL Certification

Service Desk Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (10.28%) MS Exchange
2 19 (8.88%) Blackberry Enterprise Server
3 12 (5.61%) IBM Notes
4 8 (3.74%) Skype for Business
5 7 (3.27%) Exchange Server 2003
5 7 (3.27%) SharePoint
6 6 (2.80%) Exchange Server 2007
7 5 (2.34%) Exchange Server 2010
7 5 (2.34%) Exchange Server 2013
8 1 (0.47%) SharePoint 2010
Applications
1 102 (47.66%) Microsoft Office
2 9 (4.21%) Microsoft Excel
2 9 (4.21%) MS Visio
3 5 (2.34%) Microsoft PowerPoint
4 1 (0.47%) Microsoft Project
Business Applications
1 8 (3.74%) Eikon
2 2 (0.93%) Remedy ITSM
3 1 (0.47%) Dynamics NAV
Cloud Services
1 45 (21.03%) Office 365
2 3 (1.40%) SaaS
3 2 (0.93%) G Suite
3 2 (0.93%) Microsoft Azure
4 1 (0.47%) Google Drive
Communications & Networking
1 36 (16.82%) VPN
2 24 (11.21%) Wireless
3 21 (9.81%) WAN
4 16 (7.48%) TCP/IP
5 11 (5.14%) Cisco IOS
5 11 (5.14%) DHCP
5 11 (5.14%) DNS
6 9 (4.21%) LAN
7 6 (2.80%) Firewall
7 6 (2.80%) Skype
8 4 (1.87%) Remote Desktop
9 2 (0.93%) Ethernet
9 2 (0.93%) Internet
9 2 (0.93%) IP Telephony
9 2 (0.93%) VoIP
10 1 (0.47%) Broadband
10 1 (0.47%) Intranet
10 1 (0.47%) SAN
10 1 (0.47%) SNMP
10 1 (0.47%) VLAN
Database & Business Intelligence
1 2 (0.93%) SQL Server
1 2 (0.93%) SQL Server 2008
1 2 (0.93%) SQL Server 2012
2 1 (0.47%) Blockchain
Development Applications
1 3 (1.40%) Eclipse
2 1 (0.47%) JIRA
General
1 18 (8.41%) Finance
2 15 (7.01%) Banking
3 10 (4.67%) Legal
4 8 (3.74%) Retail
4 8 (3.74%) Retail Banking
5 7 (3.27%) Law
6 6 (2.80%) Telecoms
7 2 (0.93%) French Language
8 1 (0.47%) Back Office
8 1 (0.47%) Financial Institution
8 1 (0.47%) Investment Banking
8 1 (0.47%) Italian Language
8 1 (0.47%) Local Government
8 1 (0.47%) Portuguese Language
8 1 (0.47%) Publishing
8 1 (0.47%) Spanish Language
Miscellaneous
1 41 (19.16%) Blackberry
2 21 (9.81%) Analytical Skills
3 18 (8.41%) Smartphone
4 14 (6.54%) RSA SecurID
5 9 (4.21%) Data Centre
6 8 (3.74%) BYOD
7 7 (3.27%) Video Conferencing
8 4 (1.87%) iPhone
8 4 (1.87%) Management Information System
9 3 (1.40%) Computer Science
9 3 (1.40%) Fat Client
9 3 (1.40%) NHS
9 3 (1.40%) Replication
9 3 (1.40%) Thin Client
10 2 (0.93%) Driving Licence
10 2 (0.93%) iPad
11 1 (0.47%) Clustering
11 1 (0.47%) Handset
Operating Systems
1 152 (71.03%) Windows
2 106 (49.53%) Windows 7
3 35 (16.36%) Android
4 31 (14.49%) Windows 10
5 22 (10.28%) Windows XP
6 11 (5.14%) Windows Server
7 10 (4.67%) Windows Server 2008
8 9 (4.21%) Mac OS
8 9 (4.21%) Mac OS X
8 9 (4.21%) Windows 8
9 8 (3.74%) Windows Server 2012
10 6 (2.80%) Apple iOS
11 2 (0.93%) Unix
11 2 (0.93%) Windows Server 2003
11 2 (0.93%) Windows Vista
12 1 (0.47%) CentOS
12 1 (0.47%) Linux
12 1 (0.47%) Ubuntu
12 1 (0.47%) Windows 2000
12 1 (0.47%) Windows NT
Processes & Methodologies
1 77 (35.98%) ITIL
2 25 (11.68%) Service Management
3 19 (8.88%) Incident Management
4 17 (7.94%) Break/Fix
5 15 (7.01%) ITSM
6 13 (6.07%) Change Management
7 12 (5.61%) ITIL V3
7 12 (5.61%) Service Delivery
8 11 (5.14%) Problem Management
8 11 (5.14%) Root Cause Analysis
9 9 (4.21%) Coaching
9 9 (4.21%) Information Security
10 8 (3.74%) DNA
11 7 (3.27%) Asset Management
11 7 (3.27%) Migration
12 4 (1.87%) Change Control
13 3 (1.40%) ITIL V2
14 2 (0.93%) Capacity Management
14 2 (0.93%) Knowledge Management
14 2 (0.93%) Stakeholder Engagement
Programming Languages
1 1 (0.47%) C
1 1 (0.47%) PowerShell
1 1 (0.47%) SQL
1 1 (0.47%) VBA
Qualifications
1 18 (8.41%) Microsoft Certification
2 16 (7.48%) ITIL Certification
3 13 (6.07%) Security Cleared
4 11 (5.14%) SC Cleared
5 10 (4.67%) MCP
6 7 (3.27%) MCSE
7 6 (2.80%) MOS
8 4 (1.87%) MCDST
9 3 (1.40%) Computer Science Degree
9 3 (1.40%) Degree
9 3 (1.40%) DV Cleared
10 2 (0.93%) CCNA
10 2 (0.93%) Cisco Certification
10 2 (0.93%) CTC Cleared
11 1 (0.47%) A+ Certification
11 1 (0.47%) CISSP
11 1 (0.47%) ECDL
11 1 (0.47%) MCITP
11 1 (0.47%) MCSA
11 1 (0.47%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 50 (23.36%) SLA
2 1 (0.47%) Disclosure Scotland
2 1 (0.47%) PCI DSS
System Software
1 121 (56.54%) Active Directory
2 11 (5.14%) VMware Infrastructure
3 10 (4.67%) vSphere
4 9 (4.21%) Virtual Desktop
5 3 (1.40%) Hyper-V
5 3 (1.40%) Microsoft App-V
5 3 (1.40%) Terminal Services
6 2 (0.93%) XenDesktop
7 1 (0.47%) Microsoft Virtual Server
7 1 (0.47%) Terminal Server
7 1 (0.47%) Virtual Servers
7 1 (0.47%) VMware ESXi
7 1 (0.47%) VMware Workstation
7 1 (0.47%) XenApp
7 1 (0.47%) XenServer
Systems Management
1 14 (6.54%) SCCM
2 3 (1.40%) AirWatch
3 2 (0.93%) HP Data Protector
3 2 (0.93%) Tivoli
3 2 (0.93%) Tivoli Storage Manager
4 1 (0.47%) Norton AntiVirus
4 1 (0.47%) PowerCLI
4 1 (0.47%) SafeCom
4 1 (0.47%) Systems Management Server (SMS)
4 1 (0.47%) WMI
4 1 (0.47%) WSUS
Vendors
1 103 (48.13%) Microsoft
2 36 (16.82%) Cisco
3 29 (13.55%) Citrix
4 23 (10.75%) Apple
5 22 (10.28%) HP
6 20 (9.35%) VMware
7 14 (6.54%) Dell
7 14 (6.54%) LANDesk
7 14 (6.54%) Toshiba
8 12 (5.61%) Lotus
9 8 (3.74%) Bloomberg
9 8 (3.74%) Reuters
9 8 (3.74%) ServiceNow
10 7 (3.27%) Google
10 7 (3.27%) McAfee
11 5 (2.34%) Avaya
12 4 (1.87%) iManage
12 4 (1.87%) Remedy
13 3 (1.40%) Mitel
13 3 (1.40%) Polycom
Peterborough, Cambridgeshire
Latcom Ltd
Posted: 22 hours ago
Nottingham, Nottinghamshire
Reed Technology
Rate: £15 - £22 per hour
Posted: 3 days ago
Pontefract, West Yorkshire
Global Technology Solutions Ltd
Rate: £14 - £14.40 per hour
Posted: 6 days ago