Period
to 16 December 2017

The following table provides summary statistics for contract job vacancies advertised in Wales with a requirement for Ticket Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Ticket Management over the 6 months to 16 December 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Ticket Management
UK > Wales
6 months to
16 Dec 2017
Same period 2016 Same period 2015
Rank 85 - -
Rank change year-on-year - - -
Contract jobs citing Ticket Management 5 0 0
As % of all contract IT jobs advertised in Wales 0.40% - -
As % of the Processes & Methodologies category 0.49% - -
Number of daily rates quoted 3 0 0
Wales median daily rate £140 - -
UK median daily rate £142 £300 £270
% change year-on-year -52.52% +11.11% +3.85%
Number of hourly rates quoted 0 0 0
Wales median hourly rate - - -
UK median hourly rate £11.42 £16.00 -
% change year-on-year -28.63% - -

Ticket Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Wales with a requirement for process or methodology skills.

All Process and Methodology Skills
Wales
Contract vacancies with a requirement for process or methodology skills 1024 1170 1265
As % of all contract IT jobs advertised in Wales 82.85% 83.87% 80.78%
Number of daily rates quoted 685 836 928
Wales median daily rate £393 £400 £350
Median daily rate % change year-on-year -1.88% +14.29% -3.45%
10th Percentile £177 £214 £238
90th Percentile £559 £575 £475
UK median daily rate £450 £425 £420
% change year-on-year +5.88% +1.19% +5.00%
Number of hourly rates quoted 40 50 54
Wales median hourly rate £22.69 £18.00 £16.00
Median hourly rate % change year-on-year +26.06% +12.50% -8.47%
10th Percentile £13.00 £10.73 £10.41
90th Percentile £53.35 £61.38 £50.75
UK median hourly rate £25.00 £24.00 £22.50
% change year-on-year +4.17% +6.67% +18.42%

Ticket Management
Job Vacancy Trend in Wales

Job postings citing Ticket Management as a percentage of all IT jobs advertised in Wales.

Job vacancy trend for Ticket Management in Wales

Ticket Management
Contract Job Locations in Wales

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Ticket Management within the Wales region over the 6 months to 16 December 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales - 5 £140 -
Ticket Management
UK

For the 6 months to 16 December 2017, IT contractor jobs citing Ticket Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Wales region with a requirement for Ticket Management.

1 5 (100.00%) SC Cleared
1 5 (100.00%) Security Cleared
2 3 (60.00%) Continuous Improvement
2 3 (60.00%) Incident Management
2 3 (60.00%) Time Management
3 2 (40.00%) Samsung
3 2 (40.00%) Android
3 2 (40.00%) iPhone
3 2 (40.00%) Apple iOS
3 2 (40.00%) SLA
3 2 (40.00%) Remedy
3 2 (40.00%) Back Office
3 2 (40.00%) Telecoms
3 2 (40.00%) Smartphone

Ticket Management
Co-occurring IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

General
1 2 (40.00%) Back Office
1 2 (40.00%) Telecoms
Job Titles
1 2 (40.00%) 1st Line Service Desk Analyst
1 2 (40.00%) Analyst
1 2 (40.00%) Service Analyst
1 2 (40.00%) Service Desk Analyst
1 2 (40.00%) Support Technician
1 2 (40.00%) Telecoms Technician
2 1 (20.00%) 1st Line Support
Miscellaneous
1 2 (40.00%) iPhone
1 2 (40.00%) Smartphone
Operating Systems
1 2 (40.00%) Android
1 2 (40.00%) Apple iOS
Processes & Methodologies
1 3 (60.00%) Continuous Improvement
1 3 (60.00%) Incident Management
1 3 (60.00%) Time Management
Qualifications
1 5 (100.00%) SC Cleared
1 5 (100.00%) Security Cleared
Quality Assurance & Compliance
1 2 (40.00%) SLA
Vendors
1 2 (40.00%) Remedy
1 2 (40.00%) Samsung