1 to 25 of 31 Ticket Management Jobs in the UK

play a pivotal role in all aspects of North's Service Desk operation. This role will include a hybrid requirement of day to day ticket management but also preparing accurate quotations and managing procurement for remedial work. Your expertise in organising and collaborating with customers and any external … service desk. Key Responsibilities Act as the first point of contact for daily service desk operations and workload coordination. Monitor the shared mailbox and ticket queues, ensuring all incoming requests are logged, triaged, and assigned promptly. Allocate tasks to Service Desk Analysts and Field Engineers based on priority, skillset ...

play a pivotal role in all aspects of North's Service Desk operation. This role will include a hybrid requirement of day to day ticket management but also preparing accurate quotations and managing procurement for remedial work. Your expertise in organising and collaborating with customers and any external … service desk. Key Responsibilities Act as the first point of contact for daily service desk operations and workload coordination. Monitor the shared mailbox and ticket queues, ensuring all incoming requests are logged, triaged, and assigned promptly. Allocate tasks to Service Desk Analysts and Field Engineers based on priority, skillset ...

Desk Manage tickets through to resolution within SLA targets Support core services including Active Directory, Microsoft Entra ID, DNS, DHCP, and networking Assist with ticket triage during high-volume periods Collaborate with internal teams and external suppliers Contribute to service improvement and problem management initiatives A typical working … days per week for a five-day working week SKILLS AND EXPERIENCE REQUIRED Experience in a 2nd Line IT Support role Strong ITSM and ticket management experience - FreshService is a plus Proven ability to resolve technical issues end-to-end Solid knowledge of Windows environments and user support ...

Desk Manage tickets through to resolution within SLA targets Support core services including Active Directory, Microsoft Entra ID, DNS, DHCP, and networking Assist with ticket triage during high-volume periods Collaborate with internal teams and external suppliers Contribute to service improvement and problem management initiatives A typical working … days per week for a five-day working week SKILLS AND EXPERIENCE REQUIRED Experience in a 2nd Line IT Support role Strong ITSM and ticket management experience - FreshService is a plus Proven ability to resolve technical issues end-to-end Solid knowledge of Windows environments and user support ...

regular presence at the head office to support internal systems and users, with only occasional travel to other sites as needed. Key Responsibilities Support Ticket Management Triage incoming tickets across internal applications (e.g., Microsoft Business Central, Slim4, Warehouse Management Systems, Trade Websites, Product Database, Zendesk). Prioritize … logs). Strong customer support and communication skills with clear, concise updates. Solid troubleshooting and testing capability; structured, evidence-based problem-solving. Effective time management and prioritisation in a ticket-driven environment. Desirable Experience in an ERP Support role (preferable Business Central/NAV) Hands-on experience with ...

include: Service Desk Support: Act as a point of contact for end users via phone, email and chat, delivering remote and telephone IT support Ticket Management: Qualify, assign and document incidents and service requests within the ticketing system, ensuring accurate updates and SLA compliance Technical Troubleshooting: Resolve 20+ ...

being. Now let us tell you a little more about us: Synertec strives to be the supplier of choice for patient and customer communication management into the Public and Commercial Sectors. As the UKs leading provider of electronic and paper document distribution services, we serve the NHS, Local Government … opportunity for you to join the Technical Support Team in a rapidly growing company. Synertec is part of Restore PLC, a leading UK information management group. This gives you the best of both worlds: the pace and impact of a growing specialist business, backed by the stability, investment ...

technical support role Strong troubleshooting skills across Windows 10/11 environments Good knowledge of O365, Active Directory, Exchange and Intune Solid ticket management experience in an SLA-driven environment Customer-first mindset and excellent communication skills Curious, proactive, and keen to learn someone who takes real ownership ...

technical support role Strong troubleshooting skills across Windows 10/11 environments Good knowledge of O365, Active Directory, Exchange and Intune Solid ticket management experience in an SLA-driven environment Customer-first mindset and excellent communication skills Curious, proactive, and keen to learn someone who takes real ownership ...

digital channels Take ownership of incidents and service requests, guiding users through effective solutions Log and manage all tickets within the Service Desk management system, ensuring accurate notes, categorisation and prioritisation Escalate more complex issues quickly and appropriately to meet SLA targets Deliver clear, meaningful instruction at a level … expectations and work effectively in a high-volume environment Confidence using Microsoft products and remote support tools Commitment to accuracy, data integrity and consistent ticket management Ability to prioritise, multitask and meet SLAs A proactive, positive and solutions-focused attitude Essential qualifications & experience ITIL Foundation Certification Experience ...

mentor a team of service desk engineers, providing day-to-day guidance, coaching, and performance management. Oversee IT service desk operations, ensuring efficient ticket management and adherence to SLAs and KPIs. Act as the escalation point for complex technical issues, ensuring timely and effective resolution. Monitor service performance ...

will involve providing IT support across the school, supporting staff, pupils, and operational departments, ensuring the high performance of the IT helpdesk function, including ticket management, reporting, and service improvement. They will contribute to the reliability and performance of hundreds of devices (desktops, laptops, tablets and printers) across ...

environment and have skills in Microsoft Office and an interest in problem solving. Assigned work will primarily be assigned via a ticket management system to help manage workloads and record the history of the ticket. The successful candidate will also be responsible for assigning tickets to our third ...

process and service improvement opportunities Provide technical guidance and support to peers Create and maintain accurate technical documentation Work within established incident and change management processes Essential Technical Skills (Must Have) Strong VMware experience, including: vSphere vRealize Site Recovery Manager (SRM) Operations Manager Cisco UCS infrastructure (compute, networking … storage) Storage technologies: vSAN VxRail IBM Storage technologies, including: IBM Flash Systems Replication (Global Mirror, Metro Mirror, Change Volumes) Spectrum Scale : Cluster management Protocols: GPFS, NFS, SMB Active-active topology Strong Linux/Unix command-line experience Experience working with ServiceNow for ticket management Awareness ...

picked up by colleagues during an absence. Admin 10% Follow appropriate departmental and company procedures and policies (i.e., change control, problem and incident management) Monitor performance through the scorecard Monthly meetings with on-site primary contact Reporting ticket management Essential: Previous AV support experience in a concierge … service Skilled AV Engineer possessing good interpersonal skills, and should be comfortable with Senior Management Must be smart and confident in their appearance. Should have proven abilities within the AV industry and/or corporate environment for over 5 years Excellent communication and customer service skills Enthusiastic and organised ...

picked up by colleagues during an absence. Admin 10% Follow appropriate departmental and company procedures and policies (i.e., change control, problem and incident management) Monitor performance through the scorecard Monthly meetings with on-site primary contact Reporting ticket management Essential: Previous AV support experience in a concierge … service Skilled AV Engineer possessing good interpersonal skills, and should be comfortable with Senior Management Must be smart and confident in their appearance. Should have proven abilities within the AV industry and/or corporate environment for over 5 years Excellent communication and customer service skills Enthusiastic and organised ...

picked up by colleagues during an absence. Admin 10% Follow appropriate departmental and company procedures and policies (i.e., change control, problem and incident management) Monitor performance through the scorecard Monthly meetings with on-site primary contact Reporting ticket management Essential: Previous AV support experience in a concierge … service Skilled AV Engineer possessing good interpersonal skills, and should be comfortable with Senior Management Must be smart and confident in their appearance. Should have proven abilities within the AV industry and/or corporate environment for over 5 years Excellent communication and customer service skills Enthusiastic and organised ...

Administrator Processing customer orders quickly and accurately Managing amendments, back-orders and low-value quotations Handling customer queries and providing order updates Supporting reporting, ticket management and internal coordination Maintaining high service levels and KPI performance What we re looking for: Sales Support Administrator Experience in sales support ...

Piano Marketing Suite. Managing and deploying changes through a controlled versioning workflow using tools like Bitbucket, being responsible for a structured release management across pre-production and production environments. Working within Tempo to plan your future time and within Jira to manage incoming requests, prioritising workload and tracking time … analyse audience behaviour to help make informed marketing/business decisions. Working knowledge of APIs, JSON and modern web architecture. Familiarity with Jira for ticket management and Confluence for documentation. Familiarity with working within a structured release process, using Git repositories, and operating within defined change management ...

application issues using log analysis tools (e.g., Splunk) and API forensic data. Customer Interaction: Provide clear, professional guidance to technical and non-technical stakeholders. Ticket Management: Log, track, and resolve support cases within SLA timelines using JIRA or similar platforms. Collaboration: Work closely with engineering and product teams … Flexible hybrid working (after probation). Private medical care. Structured onboarding and training program. Clear career progression opportunities into senior technical or management roles. Opportunities for growth in a supportive, fast-growing company. This vacancy is being advertised by Montpellier Resourcing Associates Limited. The services advertised by Montpellier Associates ...

application issues using log analysis tools (e.g., Splunk) and API forensic data. Customer Interaction: Provide clear, professional guidance to technical and non-technical stakeholders. Ticket Management: Log, track, and resolve support cases within SLA timelines using JIRA or similar platforms. Collaboration: Work closely with engineering and product teams … Flexible hybrid working (after probation). Private medical care. Structured onboarding and training program. Clear career progression opportunities into senior technical or management roles. Opportunities for growth in a supportive, fast-growing company. This vacancy is being advertised by Montpellier Resourcing Associates Limited. The services advertised by Montpellier Associates ...

application issues using log analysis tools (e.g., Splunk) and API forensic data. Customer Interaction: Provide clear, professional guidance to technical and non-technical stakeholders. Ticket Management: Log, track, and resolve support cases within SLA timelines using JIRA or similar platforms. Collaboration: Work closely with engineering and product teams … Flexible hybrid working (after probation). Private medical care. Structured onboarding and training program. Clear career progression opportunities into senior technical or management roles. Opportunities for growth in a supportive, fast-growing company. This vacancy is being advertised by Montpellier Resourcing Associates Limited. The services advertised by Montpellier Associates ...

Centre Shift Technician Improver State-of-the-art Data Centre Stockley Park, West London Your new employer is one of the UKs largest facilities management providers, looking to hire an ICT Shift Technician Improver to join their fast-growing data centre team in Stockley Park. This is an exciting … racking/stacking, patching, break-fix, decommissioning, and infrastructure installations Responding to ICT faults and escalating issues to senior engineers where required Supporting ServiceNow ticket management, emails, and job queues to ensure completion within SLA timescales Maintaining accurate documentation and assisting with shift handovers Following health & safety procedures ...

Administrator Key Requirements Strong experience working with IBM Maximo (essential) Proven background in supporting and configuring Maximo environments Ability to handle BAU support and ticket management efficiently Experience working in complex or transitioning environments (e.g., mergers) is highly desirable Strong communication and stakeholder management skills Working Pattern ...

Administrator Key Requirements Strong experience working with IBM Maximo (essential) Proven background in supporting and configuring Maximo environments Ability to handle BAU support and ticket management efficiently Experience working in complex or transitioning environments (e.g., mergers) is highly desirable Strong communication and stakeholder management skills Working Pattern ...