1 to 25 of 30 Ticket Management Jobs in the UK

Claranet’s Managed Services team. In this role, you will provide first-line technical support to customers, ensuring high levels of service through effective ticket management, issue resolution, and clear communication. You’ll play a key part in delivering an excellent customer experience by resolving incidents efficiently, collaborating … within agreed SLA’s and that all issues are resolved quickly and efficiently Maintain accurate records of activity taken throughout the lifecycle of a ticket Management of escalation through other teams ensuring high quality of feedback and service to customers at all times Liaising with third party suppliers ...

their job in support of their organisation's commercial goals i.e., access, shared resources, configuration, software installations, intranet and internet access, document management, hardware break fix and smart hands. To act upon Incidents and Service Requests assigned to you and your team in the ITSM toolset or equivalent ticketing … system. To own end to end Incident and queue management, including 3rd party ticket management as well as requests for additional services hardware/software, system access, configuration, desk moves and setup, and support where IT presence is required. To engage escalation policies and procedures in order ...

contain detailed information regarding the issue/request, along with troubleshooting steps Ensuring our EUC compliance levels meet our high standards Keeping our Asset management system UpToDate Keeping all knowledge base support documentation up to date Occasional Visits to other offices located in the United Kingdom to provide physical … Foundation or previous Service/Support Desk experience Exposure to Microsoft 365 Admin Centre, AD Good customer service skills Self-motivated Excellent time management & request\ticket management Strong technical support skills and experience Excellent communication skills with the ability to communicate technically at all levels About ...

based onsite and providing hands-on assistance to other IT teams and users based remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer … with Windows 10 & 11 Experience working with VDI solutions Experience with Cisco Networking desirable. Experience with MECM for software deployment, OS build and patch management Experience of managing and implementing Group Policy in an enterprise environment. Experience with Anti Virus software and managing cyber security threats Experience working with ...

breakfast and a pool table Duties and Responsibilities of our IT Support Engineer To provide excellent customer care and support through efficient and organised ticket management Providing first response fixes to customers via the phone, face to face, or email Providing resolution to incidents, requests, and appropriately escalating … others Ticket triage – assessing ticket priorities and escalating when required Liaising with third parties and customers with regards to incident resolution and requests Handling customer requests and escalate according to company procedures Manage work queues and prioritise events, ensuring compliance with SLA’s Assist the service desk team ...

breakfast and a pool table Duties and Responsibilities of our IT Support Engineer To provide excellent customer care and support through efficient and organised ticket management Providing first response fixes to customers via the phone, face to face, or email Providing resolution to incidents, requests, and appropriately escalating … others Ticket triage – assessing ticket priorities and escalating when required Liaising with third parties and customers with regards to incident resolution and requests Handling customer requests and escalate according to company procedures Manage work queues and prioritise events, ensuring compliance with SLA’s Assist the service desk team ...

network hardware, software, and communication links. This individual will also analyse and resolve network hardware and software problems by participation in the client Service Management processes. Ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA’s. Key Responsibilities: o Plan and execute … Manage network support cases to enable fast resolution that exceeds our customers’ expectations. o Ensuring accurate recording of all cases using the Company’s ticket management tool and closing within agreed timeframes. o Using the central document repository, to ensure knowledge sharing across the team and enable best ...

insights, and continuously improving reporting capabilities to support operational decision-making. This is a highly visible, cross-functional role requiring strong analytical thinking, stakeholder management, and the ability to communicate complex performance insights to senior leadership. Key Responsibilities Reporting Strategy & Requirements Translate business and leadership needs into structured reporting … rules, and data governance documentation. Drive consistency across markets and operational teams. Operational Performance Analysis Analyse delivery performance including SLA adherence, throughput, backlog trends, ticket ageing, and operational efficiency. Conduct root-cause analysis and identify performance improvement opportunities. Provide clear recommendations and risk assessments for leadership teams. Quality & Continuous ...

/troubleshooting. Excellent interpersonal and communication skills (written and verbal), with the ability to work independently and as part of a team. Experience with ticket management systems and remote desktop tools; comfortable working alongside third‐party vendors. Flexible, organized, and able to manage time effectively in a dynamic ...

Server Microsoft 365 (Teams, Exchange, SharePoint) Networking (DNS, DHCP, firewalls, switches, VPNs) VMware & Virtualisation Azure cloud services Hardware troubleshooting & device configuration General IT support, ticket management, and customer communication This is a hybrid role offering a mix of office and home working, ideal for someone eager to grow … team What's in It for You £27,000 salary Hybrid working Paid professional certifications (Microsoft, Networking, Security etc.) Great culture, supportive management, and ongoing career development Exposure to modern technologies across cloud, virtualisation, networking and more Opportunity to progress into 2nd line, cloud, networking or project roles ...

causes and implementing long-term solutions to improve service stability and customer outcomes. The role also involves contributing to large-scale infrastructure projects, problem management initiatives, and continuous service improvement activities. As a senior technical resource, you will provide coaching, mentoring, and guidance to fellow engineers, helping to develop … communication skills are essential, as you will regularly engage with customers and internal stakeholders through a variety of channels. Maintaining high standards of documentation, ticket management, time recording, and customer communication will be a key part of ensuring service excellence and quality delivery. Requirements: Knowledge and technical understanding ...

InTune, EntraID. Hands-on experience with Windows Service, Active Directory, Group Policy, DNS and DHCP. Experience supporting MacOS. Experience with a PSA tool for ticket management, time logging, and SLA tracking. Nice to have: Microsoft Certifications (MS-900, AZ-900, MD-102, AZ-104 or equivalent). Exposure ...

Ability to manage multiple priorities in a fast-paced, deadline-driven environment. Desirable Skills Experience with Business Intelligence (BI) reporting tools. Familiarity with project management and collaboration platforms. Experience using issue tracking and ticket management systems. Exposure to trading platforms, exchange connectivity, and post-trade operational workflows. ...

organisation, and take pride in keeping operations running smoothly, this could be the perfect opportunity for you. What Youll Be Doing: Service Coordination & Ticket Management Managing and coordinating ServiceNow tickets from initial logging through to completion Monitoring ticket progress to ensure works are completed within agreed SLAs … Supporting operational teams to ensure efficient day-to-day delivery Reporting & Administration - Preparing and maintaining operational reports and records relating to: ServiceNow performance and ticket tracking Training matrices PPE and materials stock levels Team absence tracking Equipment calibration and Health & Safety registers Youll also support with: Data entry ...

working in a fast-paced service environment, this is an excellent opportunity to grow your career within IT service operations. Key Responsibilities Service Desk & Ticket Management Act as first point of contact for incidents, service requests, NSSRs, and tasks Log, triage, prioritise, and manage tickets using ServiceNow Ensure … tickets are accurately recorded, categorised, and updated Monitor ticket progress and proactively chase updates to meet SLAs Escalate issues to technical teams or Service Manager when required. Customer & Stakeholder Communication Provide clear, timely updates to end users throughout the service lifecycle Build positive working relationships with users and internal ...

administration/support experience. Understanding of IT hardware and networking fundamentals. Comfortable with site visits. Strong communication and customer service skills. Logical troubleshooting and ticket management approach. Ability to work well within a team environment. Full UK driving licence and access to a vehicle preferred. The business ...

autonomously at SFIA Level 4 Influence technical direction and contribute to engineering best practice Support and mentor junior team members where appropriate Risk & Issue Management Proactively identify and escalate risks, issues, and blockers Contribute to continuous improvement and transparent delivery practices Essential Skills & Experience Strong hands-on experience with … developing solutions using Power Pages Strong knowledge of Power Platform, including: Power Apps Power Automate Dataverse Experience using Azure DevOps for: Board and ticket management Pipeline configuration Agile delivery support Experience working within Agile/Scrum delivery teams Strong communication and stakeholder engagement skills Active SC clearance ...

autonomously at SFIA Level 4 Influence technical direction and contribute to engineering best practice Support and mentor junior team members where appropriate Risk & Issue Management Proactively identify and escalate risks, issues, and blockers Contribute to continuous improvement and transparent delivery practices Essential Skills & Experience Strong hands-on experience with … developing solutions using Power Pages Strong knowledge of Power Platform, including: Power Apps Power Automate Dataverse Experience using Azure DevOps for: Board and ticket management Pipeline configuration Agile delivery support Experience working within Agile/Scrum delivery teams Strong communication and stakeholder engagement skills Active SC clearance ...

picked up by colleagues during an absence. Admin 10% Follow appropriate departmental and company procedures and policies (i.e., change control, problem and incident management) Monitor performance through the scorecard Monthly meetings with on-site primary contact Reporting ticket management Essential: Previous AV support experience in a concierge … service Skilled AV Engineer possessing good interpersonal skills, and should be comfortable with Senior Management Must be smart and confident in their appearance. Should have proven abilities within the AV industry and/or corporate environment for over 5 years Excellent communication and customer service skills Enthusiastic and organised ...

picked up by colleagues during an absence. Admin 10% Follow appropriate departmental and company procedures and policies (i.e., change control, problem and incident management) Monitor performance through the scorecard Monthly meetings with on-site primary contact Reporting ticket management Essential: Previous AV support experience in a concierge … service Skilled AV Engineer possessing good interpersonal skills, and should be comfortable with Senior Management Must be smart and confident in their appearance. Should have proven abilities within the AV industry and/or corporate environment for over 5 years Excellent communication and customer service skills Enthusiastic and organised ...

picked up by colleagues during an absence. Admin 10% Follow appropriate departmental and company procedures and policies (i.e., change control, problem and incident management) Monitor performance through the scorecard Monthly meetings with on-site primary contact Reporting ticket management Essential: Previous AV support experience in a concierge … service Skilled AV Engineer possessing good interpersonal skills, and should be comfortable with Senior Management Must be smart and confident in their appearance. Should have proven abilities within the AV industry and/or corporate environment for over 5 years Excellent communication and customer service skills Enthusiastic and organised ...

Manage network patching to wall sockets and switch cabinets in line with best practice. Support staff and students with college Wi-Fi networks. Incident & Ticket Management Log, own, and manage incidents through to resolution, keeping users informed of progress throughout. Reassign or escalate tickets to senior staff where ...

projects and/or procurement background who is eager to expand into systems, process optimisation, and cross‑functional collaboration. Key Responsibilities IFS Support & Ticket Management Manage and resolve IFS support tickets across projects and procurement modules. Identify common issues, recurring themes, and opportunities for process improvement. Support ...

ideal for someone with a finance background who is eager to expand into systems, process optimisation, and cross functional collaboration. Key Responsibilities IFS Support & Ticket Management Manage and resolve IFS support tickets across AP, AR, GL, Procurement, Projects, and other finance modules. Identify common issues, recurring themes ...

them into clear delivery actions * Track risks, dependencies, timelines and delivery progress * Create and maintain accurate reporting documentation * Support ongoing audit activity through documentation management and evidence gathering * Maintain logs relating to defects, risks, actions and dependencies * Coordinate with testing teams to support User Acceptance Testing (UAT) activities * Help … clear and timely updates to internal stakeholders and external partners * Liaise with suppliers and delivery teams to ensure requirements and deadlines are met * Support ticket management processes and service-related communications Requirements: * Excellent communication skills with the ability to engage confidently across teams * Strong analytical and reporting capability ...