1 to 25 of 37 Ticket Management Jobs in the UK

quickly on your feet under pressure and be creative with limited resources is an important part of this role. Key responsibilities: Service Desk/Ticket Management. Perform 1st and 2nd level responsibilities for technologies within the estate, escalating issues to 3rd line support where appropriate. Act as ‘1st point … contact’ for non-UK Group companies. Administration and patching of enterprise tools and systems (e.g. Active Directory) Investigate and resolve issues, inc network management, business applications and hardware, including working with third party support teams to resolve issues. Ensure that ticket management processes are followed in order ...

quickly on your feet under pressure and be creative with limited resources is an important part of this role. Key responsibilities: Service Desk/Ticket Management. Perform 1st and 2nd level responsibilities for technologies within the estate, escalating issues to 3rd line support where appropriate. Act as ‘1st point … contact' for non-UK Group companies. Administration and patching of enterprise tools and systems (e.g. Active Directory) Investigate and resolve issues, inc network management, business applications and hardware, including working with third party support teams to resolve issues. Ensure that ticket management processes are followed in order ...

Platform Support Engineer will have exposure to all aspects of the Platform. They will have responsibility for the monitoring of the Platform state, incident management, and ensuring compliance across all aspects of Platform operations. They will, working closely with the Planning, Design, Development, Testing and Infrastructure teams. Responsibilities Monitoring … business. Contribute to the resolution of IT Events, observing operational priority, impact and SLAs, in a timely manner, escalating where appropriate. Helpdesk Ticket management and support using ITSM tools such as HappyFox or Zendesk Recommend opportunities to improve the overall IT strategy. Management and support for privileged ...

recruiting for an SC Cleared IT Engineer to be based in Bristol on contract working for a Government organisation. Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract Effective Management of disposals that go through their Hub as per contract Triage and perform hardware repairs of in Warranty kit' and liaise with vendors for parts and returns ...

recruiting for an SC Cleared IT Engineer to be based in Bristol on contract working for a Government organisation. Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract Effective Management of disposals that go through their Hub as per contract Triage and perform hardware repairs of in Warranty kit' and liaise with vendors for parts and returns ...

Basic) and UMB - £18.87/hr Contract Length: 6+ Months Start Date: 15-Dec-25 End Date: 30-Jun-26 Key Responsibilities Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensures appropriate updates and call management to maintain service levels as per contract. … Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract. Effective Management of disposals that go through their Hub as per contract. Triage and perform hardware repairsin Warranty kit' and liaise with vendors for parts and returns ...

Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract * Hub Stock management including asset management of kit in/out (Scan items in/out of locations … contract * Effective Management of disposals that go through their Hub as per contract * Triage and perform hardware repairs of 'in Warranty kit' and liaise with vendors for parts and returns as per contract * Locker replenishments where appropriate as per contract * Highlight potential issues with service/potential service improvements ...

company). PAYE Basic Rate : £14.54per hour Hours: 37.5 hours a week. Monday - Friday. Time: 8:30 AM - 5:00 PM Key Responsibilities: Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensures appropriate updates and call management to maintain service levels … contract. Hub Stock management, including asset management of kit in/out (Scan items in/out of locations) as per contract Effective Management of disposals that go through their Hub as per contract Triage and perform hardware repairs of 'in Warranty kit' and liaise with vendors ...

Stay current with emerging technologies and evaluate their relevance to platform evolution. Ensure system maintainability, scalability and adherence to security best practice. Project & Sprint Management Own sprint planning, workload allocation and technical delivery timelines. Maintain momentum across the team while balancing business priorities. Collaborate closely with Product to deliver … processes and ensure smooth, reliable releases. Monitor system performance and implement improvements. Maintain strong, consistent security practices in all development work. Oversee technical support ticket management and ensure team coverage. Continuous Improvement & Growth Strategy Challenge existing processes and promote continuous improvement. Contribute to post-launch customer support excellence. ...

local "hands & eyes" support for second and third-line support colleagues and external partners Assist with IT security incidents Collaborate with the Facilities Management team to maintain on-site service and physical security, e.g. building access control/building management system (BMS) Manage stock inventory of IT equipment … General ticket management, ensuring all tickets are dealt with in a timely and professional manner Service Improvement and Collaboration: Proactively suggest and implement service improvements Participate in the Business Relationship Management function Experience/Skills/Knowledge/Qualifications: Experience with IT ticketing systems Basic networking knowledge ...

join our multi-functional IT team within the Technology Operations department, providing support and troubleshooting assistance for both standard & bespoke software, and provision & management of IT hardware to a user base of over 1500 staff across multiple UK locations. The role will be mainly office based, with flexible working … potentially L3 tasks where an opportunity arises, including as role development opportunities. End to end ownership of Level 2 Support Incidents, Requests and Ticket Tasks. Diagnosis, troubleshooting & technical resolution of Hardware & Software issues. Ticket management including triage, logging, monitoring, tracking and reassigning. Providing quality updates on tickets ...

with colleagues on agreed deadlines. Resolve tickets that are escalated to onsite support and reduce tickets to the service desk through proactive support and management of systems in assigned offices. Actively contribute to problem management and knowledge transfer Work closely with the Service Desk to feedback on support … desk or IT support role. Good knowledge of Windows operating systems. Full driving licence. Experience with Team Viewer, SCCM, Active Directory, Asure or ITSM Ticket Management Tools would be advantageous. Why Tetra Tech: Tetra Tech combines the resources of a global, multibillion-dollar company with local, client-focused ...

Server Microsoft 365 (Teams, Exchange, SharePoint) Networking (DNS, DHCP, firewalls, switches, VPNs) VMware & Virtualisation Azure cloud services Hardware troubleshooting & device configuration General IT support, ticket management, and customer communication This is a hybrid role offering a mix of office and home working, ideal for someone eager to grow … team What's in It for You £27,000 salary Hybrid working Paid professional certifications (Microsoft, Networking, Security etc.) Great culture, supportive management, and ongoing career development Exposure to modern technologies across cloud, virtualisation, networking and more Opportunity to progress into 2nd line, cloud, networking or project roles ...

first point of contact for all IT-related issues and requests. Your New Role Incident Logging: Accurately logging incidents received through incoming calls. Ticket Management: Reviewing and actioning incident tickets. Ticket Administration: Maintaining up-to-date records of all incidents in accordance with our processes. Ticket … Skills: The ability to communicate clearly, professionally, and effectively on the telephone, in person, and in writing. Technical Skills: Experience with Active Directory account management (account unlocks, password resets), Office 365, and troubleshooting laptops and hardware peripherals What you need to do now If you're interested in this ...

first point of contact for all IT-related issues and requests. Your New Role Incident Logging: Accurately logging incidents received through incoming calls. Ticket Management: Reviewing and actioning incident tickets. Ticket Administration: Maintaining up-to-date records of all incidents in accordance with our processes. Ticket … Skills: The ability to communicate clearly, professionally, and effectively on the telephone, in person, and in writing. Technical Skills: Experience with Active Directory account management (account unlocks, password resets), Office 365, and troubleshooting laptops and hardware peripherals What you need to do now If you're interested in this ...

local "hands & eyes" support for second and third-line support colleagues and external partners Assist with IT security incidents Collaborate with the Facilities Management team to maintain on-site service and physical security, e.g. building access control/building management system (BMS) Manage stock inventory of IT equipment … General ticket management, ensuring all tickets are dealt with in a timely and professional manner Service Improvement and Collaboration: Essential Skills and Attributes Strong problem-solving and troubleshooting abilities Willingness to undertake funded and self-paced training, to enhance skills & experience Ability to work independently and as part ...

local "hands & eyes" support for second and third-line support colleagues and external partners Assist with IT security incidents Collaborate with the Facilities Management team to maintain on-site service and physical security, e.g. building access control/building management system (BMS) Manage stock inventory of IT equipment … General ticket management, ensuring all tickets are dealt with in a timely and professional manner Service Improvement and Collaboration: Essential Skills and Attributes Strong problem-solving and troubleshooting abilities Willingness to undertake funded and self-paced training, to enhance skills & experience Ability to work independently and as part ...

support presence, focused on maintaining stringent service levels and managing the full life cycle of hardware within your designated hub and surrounding areas. Ticket Management: Proactively manage and update all assigned support tickets (for the Hub and surrounding spoke locations) to ensure all contractual Service Level Agreements (SLAs … met. Hardware Logistics & Asset Management: Perform end-to-end management of IT stock. This includes the precise scanning/logging of equipment in and out of locations to maintain accurate inventory and asset records. Device Repairs & Triage: Identify faults, perform initial triage, and conduct hardware repairs ...

BENEFITS Salary up to £30,000 Supportive team culture with a strong focus on development Exposure to modern workplace technologies (Microsoft stack/endpoint management) Opportunity to mentor and influence service desk standards and processes Stable, onsite role with variety across users, devices, and issues THE SENIOR HELPDESK ENGINEER … knowledge of Windows operating systems (Windows 10/11) support and troubleshooting Experience using Microsoft Intune (Endpoint Manager/MEM) for endpoint support and management Confident with device builds, imaging/deployment, and end-user hardware/software setups Strong ticket management skills (ownership, prioritisation, updates ...

high-profile environment. This role involves managing IT hardware and stock, performing repairs, and ensuring service levels are maintained across multiple sites. Key Responsibilities Ticket Management: Handle and update service tickets for your hub and surrounding spokes, ensuring SLA compliance. Stock & Asset Management: Manage hub stock, scan ...

high-profile environment. This role involves managing IT hardware and stock, performing repairs, and ensuring service levels are maintained across multiple sites. Key Responsibilities Ticket Management: Handle and update service tickets for your hub and surrounding spokes, ensuring SLA compliance. Stock & Asset Management: Manage hub stock, scan ...

technical support role Strong troubleshooting skills across Windows 10/11 environments Good knowledge of O365, Active Directory, Exchange and Intune Solid ticket management experience in an SLA-driven environment Customer-first mindset and excellent communication skills Curious, proactive, and keen to learn - someone who takes real ownership ...

secure, high-profile environment, providing hands-on support for Apple and Android devices across multiple hardware configurations within a corporate setting. Key Responsibilities Service Ticket Management: Respond promptly to tickets in your regional queue, updating progress after each visit. User Support: Contact users to diagnose and resolve mobile ...

secure, high-profile environment, providing hands-on support for Apple and Android devices across multiple hardware configurations within a corporate setting. Key Responsibilities Service Ticket Management: Respond promptly to tickets in your regional queue, updating progress after each visit. User Support: Contact users to diagnose and resolve mobile ...

join EQ. The Lead Support Consultant plays a pivotal role in ensuring an exceptional experience for clients using Equiniti Customer Resolutions' (EQCR) workflow management technology. This role focuses on coordinating the Support function, managing and resolving platform incidents, supporting ticket management processes, collaborating with internal teams … delivering oversight through effective dashboards and reporting.EQCR delivers technology solutions designed primarily for case management and workflow in the customer resolutions space (e.g., complaints and remediation), but the platform is also used for a variety of other applications.This dynamic position suits a proactive, resourceful individual with strong communication skills ...