1 to 25 of 81 Ticket Management Jobs in the UK

person, via phone calls or via an IT Portal. All tickets to be completed will be defined in the Service Catalogue, within the agreed SLA's. This includes Incident Management, Event Management, Problem Management (first level), Access Management and Request Fulfilment (first level). The IT VIP Engineer will report into the IT Service Desk Manager. … where necessary Review impact and prioritisation of issues and escalate major issues to the Incident Manager To record all activity for inbound Incidents and Service Requests in the designated Ticket Management System, ensuring that all Incidents and Service Requests contain full details, have the correct category and sub-category designation and are correctly prioritised Ensure ownership is taken … to do the role Excellent interpersonal skills with the ability to communicate both orally and in writing to service users at all levels, colleagues, and professionals. Experience of tenant management tools such as on-premises Active Directory and Entra ID Experience in Modern Device Management tools - Microsoft Intune, including compliance/security, as well as knowledge of using More ❯

team. Experience and technical knowledge of IT, PC's/peripherals and their architecture. Knowledge of mobile devices, Android & IOS & SIM Management. Break fix, IMACs, Incidents, Projects. Experience with Ticket Management (ServiceNow, Remedy etc). Comfortable with liaising and working alongside 3rd party suppliers. Display flexibility and the ability to manage your day effectively. Point of Sale Counter More ❯

issues. Respond to tickets in a timely manner via phone, email, and the ticketing system. Troubleshoot and resolve common issues such as password resets, connectivity problems, and application support. Ticket Management: Accurately document, categorize, and prioritize incoming issues using the ticketing system. Escalate unresolved or complex issues to Tier 2 or Tier 3 engineers when necessary. Follow up More ❯

problems concerning personal hardware (PCs, laptops, printers, scanners etc.); System and application changes testing, scripts preparation in MS Windows 10/11 and MS Office 365 environment; Small project management related with new hardware or software installation; Software, patches and updates installation using MS SCCM; Requirements 2-3 years of experience in a technical ICT environment, preferably in a … Manufactory based organization General End User technology knowledge End User Workspace platforms (discovery, asset management, client management) End User Microsoft platforms (Active Directory, Office, SCCM) ITSM Tool Set (Ticket Management Software) preferred Soft skills: Planning and organizing; Attention to details; Problem solving; Analysis; Flexibility; Customer sensitivity: Technical writing skills. What we offer Competitive salary and benefits More ❯

date and accurate at all times Participating in proactive maintenance and health check activity across our customer base Support the deployment of release and configuration changes following our Change Management procedures Shift Pattern: You will be rota'd to one of three rotating shifts (dayshift, nightshift, backshift), Skills, Knowledge and Expertise Required: Previous experience as an L1 support engineer … software The successful candidate must be based in and able to travel regularly to either our Glasgow Office - G1 1RE, or our Edinburgh Office, EH12 5HD. Service Desk Operations: Ticket Management ITIL System Administration Azure Active Directory/Entra ID Active Directory Windows Server 201x Desirable: Educated to HNC level or equivalent in IT-related subject Database Administration More ❯

systems and delivery methodologies. This role offers invaluable opportunities to learn from seasoned IT professionals and refine your technical skills. With solid knowledge in technical operations, you'll manage ticket queues against quality standards, proactively communicate status updates to clients, and escalate issues within the team as needed. At WTG, we hold customer success as the cornerstone of successful … syslog, logging and SNMP technologies Data protection Demonstrated troubleshooting, problem-solving, and analytical skills Excellent written and verbal communication and interpersonal skills Ability to track time and accurately capture ticket/task notes Ability to solve problems quickly Ability to follow and document processes Work collaboratively and in partnership with customers, colleagues, and multiple organizations. Responsibilities: Provide high quality … operational needs where vendor documentation is not readily available. Respond to service requests/tickets (Email, phone, etc.) in a timely manner, adhering to WTG's SLOs and SLAs. Ticket management responsibilities include change requests, integration, support/troubleshooting, upgrades. Open and escalate support tickets with OEMs/vendors (Dell, VMware, HPE, Cisco, etc.) Provide regular status summaries More ❯

background, unleashing you to fulfil your targets. Duties and responsibilities of our 2nd Line Dedicated Service Desk Engineer: To provide excellent customer care and support through efficient and organised ticket management Providing first response fixes to customers via the phone, live chat or email Providing resolution to incidents, requests, and appropriately escalating all others Ticket triage – assessing … ticket priorities and escalating when required. Liaising with third parties and customers with regards to incident resolution and requests. Handling customer requests and escalate according to company procedures. Manage work queues and prioritise events, ensuring compliance with SLAs. Assist the service desk team leader in managing our service desk in such a way as to deliver excellent customer service. More ❯

background, unleashing you to fulfil your targets. Duties and responsibilities of our 2nd Line Dedicated Service Desk Engineer: To provide excellent customer care and support through efficient and organised ticket management Providing first response fixes to customers via the phone, live chat or email Providing resolution to incidents, requests, and appropriately escalating all others Ticket triage – assessing … ticket priorities and escalating when required. Liaising with third parties and customers with regards to incident resolution and requests. Handling customer requests and escalate according to company procedures. Manage work queues and prioritise events, ensuring compliance with SLAs. Assist the service desk team leader in managing our service desk in such a way as to deliver excellent customer service. More ❯

background, unleashing you to fulfil your targets. Duties and responsibilities of our 2nd Line Dedicated Service Desk Engineer: To provide excellent customer care and support through efficient and organised ticket management Providing first response fixes to customers via the phone, live chat or email Providing resolution to incidents, requests, and appropriately escalating all others Ticket triage – assessing … ticket priorities and escalating when required. Liaising with third parties and customers with regards to incident resolution and requests. Handling customer requests and escalate according to company procedures. Manage work queues and prioritise events, ensuring compliance with SLAs. Assist the service desk team leader in managing our service desk in such a way as to deliver excellent customer service. More ❯

troubleshooting/supporting Windows platform 10 (32bit & 64bit), O365, OneDrive, Exchange 2016, and SharePoint Online. · Knowledge of and experience troubleshooting/supporting mobile devices, IOS, Air Watch, Mobile Device Management (MDM) Console, and Intune. · Knowledge on ticket management per Company guidelines. · Knowledge of the concepts and policy controls of Active Directory. · Knowledge of ServiceNow and ISO/… MS Office 2010/2013/2016/365, Skype for Business, Microsoft Teams, VOIP, PC/Laptop builds, OS configuration, AD administration, hardware repair, and mobile device management (such as Microsoft Intune). · Incident, Service Request, Change management process, Remedy, Service Now tool knowledge, Power BI, Power Shell scripting basics. Language: English Benefits A supportive, diverse and More ❯

troubleshooting/supporting Windows platform 10 (32bit & 64bit), O365, OneDrive, Exchange 2016, and SharePoint Online. · Knowledge of and experience troubleshooting/supporting mobile devices, IOS, Air Watch, Mobile Device Management (MDM) Console, and Intune. · Knowledge on ticket management per Company guidelines. · Knowledge of the concepts and policy controls of Active Directory. · Knowledge of ServiceNow and ISO/… MS Office 2010/2013/2016/365, Skype for Business, Microsoft Teams, VOIP, PC/Laptop builds, OS configuration, AD administration, hardware repair, and mobile device management (such as Microsoft Intune). · Incident, Service Request, Change management process, Remedy, Service Now tool knowledge, Power BI, Power Shell scripting basics. Language: English Benefits A supportive, diverse and More ❯

best practices Provide escalation support to the 1st line support team Work with additional Technology teams to triage and resolve system and product related tickets Logging calls into our ticket management system, taking ownership of user problems and being proactive when dealing with their issues Supporting company hardware and software Allocating more complex tickets to the relevant teams … customers Delivery of the Alcumus Technology induction programme. What you'll need to be successful Experience: Proven background in technical support, including telephone-based support Hands-on experience with ticket management systems Proficient in installing and troubleshooting hardware and software Familiar with Microsoft 365 and Microsoft Office applications Skills & Attributes: Excellent communication and problem-solving skills Team-oriented More ❯

Responsibilities Provide support for incidents related to hardware, software, network connectivity, and application services to a wide variety of external customers. Manage and own incident tickets via our Autotask ticket management system, providing customer updates to agreed timeframes. Resolve incidents to stringent customer-defined SLAs, escalating tickets where required to ensure SLAs are consistently met. Drive service improvement … the service desk to improve first-time fix resolution times. Communicate clearly, effectively, and in a timely manner with all customers. Create and maintain accurate documentation within the centralized management database. Provide any on-site support to resolve customer service outages as required to meet SLAs. Continue to develop technical knowledge and skillset through formal training, informal training, and More ❯

growing IT team as an IT Support Analyst in our Exeter office. As part of this role you will be responsible for: Proactively monitoring support calls using our ServiceNow ticket management system Taking phone calls, logging tickets, and troubleshooting IT issues Liaising with third party vendors where applicable Preparing hardware including deploying OS image, installing and configuring software … experience of working in a helpdesk environment Experienced with Windows 10/11 support and troubleshooting Experienced with iOS mobile phone support Experienced with Office 365 suite support and management An understanding of Active directory An understanding of group policy Basic networking skills, WI-FI, and network cabling Desirable skills Experience of managing devices within Intune/MECM Experience More ❯

routine proactive checks to ensure the prevention of incidents and service interruption. Escalate issues to relevant Partners, Internal Teams and Client Escalation contacts in line with the P1 Incident Management process. Act as a point of escalation for the wider team as well as to the Service Desk Teams for infrastructure and complex end user incidents. Prioritise and respond … to incoming requests ensuring ITIL best practice ticket management is adhered to. Providing technical assistance to a key Ultima client and their IT teams in line with the agreed SLA’s. To always represent Ultima to our client in the most professional way and continually demonstrate our core company values. Supporting the Team Lead in the identification and … To be knowledgeable and able to demonstrate in depth technical understanding across several of the skills and technologies below: Microsoft Azure infrastructure platform support (Compute, Storage, Data protection, Update Management, Azure DNS) Azure concepts such as App registrations, Enterprise applications, RBAC, Identity Access Management Azure VMware Solution Microsoft Server Operating System Linux server Microsoft Active Directory, Azure Active More ❯

routine proactive checks to ensure the prevention of incidents and service interruption. Escalate issues to relevant Partners, Internal Teams and Client Escalation contacts in line with the P1 Incident Management process. Act as a point of escalation for the wider team as well as to the Service Desk Teams for infrastructure and complex end user incidents. Prioritise and respond … to incoming requests ensuring ITIL best practice ticket management is adhered to. Providing technical assistance to a key Ultima client and their IT teams in line with the agreed SLA’s. To always represent Ultima to our client in the most professional way and continually demonstrate our core company values. Supporting the Team Lead in the identification and … To be knowledgeable and able to demonstrate in depth technical understanding across several of the skills and technologies below: Microsoft Azure infrastructure platform support (Compute, Storage, Data protection, Update Management, Azure DNS) Azure concepts such as App registrations, Enterprise applications, RBAC, Identity Access Management Azure VMware Solution Microsoft Server Operating System Linux server Microsoft Active Directory, Azure Active More ❯

via phone, email, and our ITSM platform. Technical Troubleshooting: Support and triage issues across Windows-based software and business-critical applications in Warehouse, Transport, and Back Office environments. Hardware Management: Deploy and maintain IT assets including PCs, laptops, mobile devices, printers, and warehouse equipment. Business Change Support: Assist with IT aspects of site openings, closures, and office relocations. User … Communication: Engage effectively with users at all levels, ensuring clear updates and managing expectations. Ticket Management : Log, prioritise, and resolve tickets in line with SLAs, always maintaining a customer-first approach. Continuous Improvement: Identify trends, reduce repeat incidents, and contribute to improving service quality and user satisfaction. Monitoring & Escalation: Use monitoring tools to proactively identify issues and escalate … years' experience in a similar role Communication Skills: Confident in supporting users of varying technical ability. Attention to Detail: High level of accuracy in builds and documentation. Self-Management: Ability to manage workload and meet project deadlines. Travel Ready: Full UK driving licence, access to a vehicle insured for business use, and willingness to travel. Why Join Gregory Distribution More ❯

via phone, email, and our ITSM platform. Technical Troubleshooting: Support and triage issues across Windows-based software and business-critical applications in Warehouse, Transport, and Back Office environments. Hardware Management: Deploy and maintain IT assets including PCs, laptops, mobile devices, printers, and warehouse equipment. Business Change Support: Assist with IT aspects of site openings, closures, and office relocations. User … Communication: Engage effectively with users at all levels, ensuring clear updates and managing expectations. Ticket Management : Log, prioritise, and resolve tickets in line with SLAs, always maintaining a customer-first approach. Continuous Improvement: Identify trends, reduce repeat incidents, and contribute to improving service quality and user satisfaction. Monitoring & Escalation: Use monitoring tools to proactively identify issues and escalate … years' experience in a similar role * Communication Skills: Confident in supporting users of varying technical ability. * Attention to Detail: High level of accuracy in builds and documentation. * Self-Management: Ability to manage workload and meet project deadlines. * Travel Ready: Full UK driving licence, access to a vehicle insured for business use, and willingness to travel. Why Join Gregory Distribution More ❯

Supporting network-related issues such as VPN, Wi-Fi connectivity, and physical server room tasks (e.g., racking and stacking) Providing support for MacBooks and macOS (hardware and software) Device management and deployment using Intune (ideal) Supporting Citrix environments (ideal but not mandatory) Working knowledge of ServiceNow for ticket management and incident resolution Supporting meeting room technology and More ❯

apply SC cleared customer facing skills required and ability to manage their own time. Pro-active nature essential. Deployment skills Windows7/10/11 Helpdesk, deskside support Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract Effective Management of disposals that go through their Hub as per contract Triage and perform hardware repairs of in Warranty kit' and liaise with vendors for parts and returns as per contract Locker replenishments where appropriate as per contract More ❯

apply SC cleared customer facing skills required and ability to manage their own time. Pro-active nature essential. Deployment skills Windows7/10/11 Helpdesk, deskside support Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract Effective Management of disposals that go through their Hub as per contract Triage and perform hardware repairs of in Warranty kit' and liaise with vendors for parts and returns as per contract Locker replenishments where appropriate as per contract More ❯

rolled up holiday) IR35 Status: Inside Location: Onsite in your choice of one the following locations: St Andrews, Carterton, London NOTE: Active SC Clearance is highly desirable. Responsibilities: Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract. Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract. Effective Management of disposals that go through their Hub as per contract. Triage and perform hardware repairs of 'in Warranty kit' and liaise with vendors for parts and returns as per contract. Locker replenishments where appropriate as per contract. … structured in their approach to tasks. Capability to organise and prioritise tasks. Strong interpersonal skills to establish/maintain relationships and interact with team members. Strong organisation and time management skills. Strong analytical and problem-solving skills. To apply for this First Line Analyst Contract job, please click the button below and submit your latest CV. Curo Services endeavour More ❯

rolled up holiday) IR35 Status: Inside Location: Onsite in your choice of one the following locations: St Andrews, Carterton, London NOTE: Active SC Clearance is highly desirable. Responsibilities: Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract. Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract. Effective Management of disposals that go through their Hub as per contract. Triage and perform hardware repairs of 'in Warranty kit' and liaise with vendors for parts and returns as per contract. Locker replenishments where appropriate as per contract. … structured in their approach to tasks. Capability to organise and prioritise tasks. Strong interpersonal skills to establish/maintain relationships and interact with team members. Strong organisation and time management skills. Strong analytical and problem-solving skills. To apply for this First Line Analyst Contract job, please click the button below and submit your latest CV. Curo Services endeavour More ❯

rolled up holiday) IR35 Status: Inside Location: Onsite in your choice of one the following locations: St Andrews, Carterton, London NOTE: Active SC Clearance is highly desirable. Responsibilities: Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract. Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract. Effective Management of disposals that go through their Hub as per contract. Triage and perform hardware repairs of 'in Warranty kit' and liaise with vendors for parts and returns as per contract. Locker replenishments where appropriate as per contract. … structured in their approach to tasks. Capability to organise and prioritise tasks. Strong interpersonal skills to establish/maintain relationships and interact with team members. Strong organisation and time management skills. Strong analytical and problem-solving skills. To apply for this First Line Analyst Contract job, please click the button below and submit your latest CV. Curo Services endeavour More ❯

and progression opportunities Relaxed Dress Code Private Medical Cover Key Responsibilities * Deliver first-line technical assistance via phone, email, and remote tools * Monitor and uphold service levels, ensuring timely ticket resolution * Travel to client sites when necessary to provide in-person support * Accurately log and track support cases using internal systems * Diagnose and resolve common issues with hardware, software … detail * Valid UK driving licence and access to a vehicle * Capable of working independently and travelling when needed Desirable: * Background in a multi-client or MSP setting * Experience with ticket management platforms * Exposure to monitoring and management tools * Awareness of AD, Entra ID, and basic Group Policy functions * Certifications such as CompTIA A+ or Microsoft Fundamentals * VOIP More ❯