1 to 25 of 58 Ticket Management Jobs in the UK

Job Title: Resource Management Team Lead Department: Professional Services Location: Office based Brighton Employment Type: Full-Time The Resource Management Team is central to the company's operational efficiency. It is the authority on the dispatch and scheduling of Trident's technical resources. Using ticket management and scheduling software, the team ensures resources are allocated effectively … completed on time. Enhance departmental processes, update procedures, and improve overall team delivery. Additional RMT Team Lead Responsibilities: Oversee and guide the team in scheduling, resource allocation, and daily ticket management. Ensure workloads are balanced and manage quiet periods to focus on process improvement and departmental capability enhancement. Identify and implement opportunities to streamline operations and improve efficiency. Review … performance, workload, and process improvements. Provide support, advice, and mentorship to team members for problem-solving, process adherence, and professional development. Act as the go-to location for resource management tasks, ensuring swift completion while maintaining operational oversight. Review work completed by the team to ensure standards are met and identify opportunities for coaching and development Experience & Skills Required More ❯

against contractual commitments such as SLAs and KPIs. This role will involve supporting 4-5 services in parallel. Key responsibilities Service Operations Implement and champion ITIL or Agile Service Management processes for incident, problem, and change management. Lead the resolution of major incidents and conduct root cause analyses. Use ticket management tools like ServiceNow or Jira to … documentation such as runbooks, disaster recovery plans, and security plans. Lead and mentor a multi-disciplinary team, managing competing priorities and fostering a culture of continuous improvement. Oversee knowledge management, team schedules, and the communication of IT policies. Support team members' growth by providing regular feedback and helping them create development plans to advance their careers. Contract Management … and the job opportunity. Even if you don't feel that you meet every single requirement, we still encourage you to apply. Deep knowledge of ITIL or Agile Service Management principles. Proven ability to lead major incident resolution and conduct thorough root cause analysis. Experience leading and mentoring a team, managing competing priorities, and supporting individual career development. Excellent More ❯

against contractual commitments such as SLAs and KPIs. This role will involve supporting 4-5 services in parallel. Key responsibilities Service Operations Implement and champion ITIL or Agile Service Management processes for incident, problem, and change management. Lead the resolution of major incidents and conduct root cause analyses. Use ticket management tools like ServiceNow or Jira to … documentation such as runbooks, disaster recovery plans, and security plans. Lead and mentor a multi-disciplinary team, managing competing priorities and fostering a culture of continuous improvement. Oversee knowledge management, team schedules, and the communication of IT policies. Support team members' growth by providing regular feedback and helping them create development plans to advance their careers. Contract Management … and the job opportunity. Even if you don't feel that you meet every single requirement, we still encourage you to apply. Deep knowledge of ITIL or Agile Service Management principles. Proven ability to lead major incident resolution and conduct thorough root cause analysis. Experience leading and mentoring a team, managing competing priorities, and supporting individual career development. Excellent More ❯

against contractual commitments such as SLAs and KPIs. This role will involve supporting 4-5 services in parallel. Key responsibilities Service Operations Implement and champion ITIL or Agile Service Management processes for incident, problem, and change management. Lead the resolution of major incidents and conduct root cause analyses. Use ticket management tools like ServiceNow or Jira to … documentation such as runbooks, disaster recovery plans, and security plans. Lead and mentor a multi-disciplinary team, managing competing priorities and fostering a culture of continuous improvement. Oversee knowledge management, team schedules, and the communication of IT policies. Support team members' growth by providing regular feedback and helping them create development plans to advance their careers. Contract Management … and the job opportunity. Even if you don't feel that you meet every single requirement, we still encourage you to apply. Deep knowledge of ITIL or Agile Service Management principles. Proven ability to lead major incident resolution and conduct thorough root cause analysis. Experience leading and mentoring a team, managing competing priorities, and supporting individual career development. Excellent More ❯

creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. Job Purpose The POS Coordinator will be responsible for the efficient and effective management of all Point of Sale (POS) related support tickets, ensuring timely resolution, clear communication, and high levels of user satisfaction. This role directly supports retail store operations by minimising … role is offered on a full time, permanent basis and will be based in our Horseferry House, London office for 4 days per week. RESPONSIBILITIES The POS Coordinator will: Ticket Management & Resolution: Serve as the primary point of contact for all incoming POS support tickets, meticulously logging, prioritizing, and escalating issues as necessary. Troubleshooting & Diagnosis: Conduct initial troubleshooting … internal IT teams, external vendors, and retail operations departments to facilitate the swift resolution of complex POS issues. User Communication & Support: Provide clear, concise communication to store teams regarding ticket status, resolution steps, and preventative measures. Offer individual support and guidance when needed. Issue Replication & Testing: Assist with the replication of reported POS issues and conduct thorough testing of More ❯

Client Engagement & Support Manager - Financial Technology - London/Hybrid (Key skills: Client Engagement, Application Support, IT Operations, SLA Management, Stakeholder Management, Escalation Handling, Service Delivery, Relationship Management, JIRA, Wealth Management Technology, Digital Marketing Support, Team Leadership) Are you a client-focused leader who thrives on building trusted relationships, ensuring service excellence, and leading high-performing teams … Do you want to work at the heart of a business serving some of the most respected names in the investment and wealth management sector? This role offers the perfect balance of operational leadership, client-facing engagement, and technical oversight. Our client, a rapidly expanding financial technology provider, is seeking a Client Engagement & Support Manager to lead their Application … this role, you'll act as the key liaison between clients and internal teams, managing escalations, providing regular service updates, and ensuring SLAs are consistently met. You will oversee ticket management and resolution workflows, lead service performance reviews, and champion client needs within the organisation. With a strong understanding of the platform's features, architecture, and core use More ❯

will be responsible for ensuring those requests are addressed efficiently and effectively. DUTIES Your key responsibilities as the IT Service Desk Team Leader/Help Desk Dispatcher will include: Ticket Management: Receive, prioritise, and dispatch incoming service tickets to appropriate IT support personnel based on the complexity and nature of issues Monitor ticket queues to ensure timely … resolution of client issues and adherence to service level agreements (SLAs) Maintain accurate and detailed records of client interactions and update ticket status in the service management system Assign tickets to technicians based on skillsets, availability, and urgency of issues Coordinate and schedule engineer calls as required Communicate effectively with clients to gather necessary information to expedite ticket … swift resolution and maintaining high standards of service. This includes logging incidents, tracking progress, and ensuring timely communication with all involved parties Reporting and Metrics: Generate regular reports on ticket status, trends, and key performance indicators (KPIs) for management review Identify areas for process improvement and assist in implementing solutions to enhance service delivery Team Leadership: Act as More ❯

client s staff are able to do their job in support of their organisation's commercial goals i.e., access, shared resources, configuration, software installations, intranet and internet access, document management, hardware break fix and smart hands. To act upon Incidents and Service Requests assigned to you and your team in the ITSM toolset or equivalent ticketing system. To own … end to end Incident and queue management, including 3rd party ticket management as well as requests for additional services hardware/software, system access, configuration, desk moves and setup, and support where IT presence is required. To engage escalation policies and procedures in order to ensure adherence to contractual SLAs. To contribute to Major Incident and emergency … To provide technical troubleshooting under the guidance of 3rd line resolver groups for technologies such as Infrastructure devices, Network devices, and Communication Services To be responsible for hardware asset management, stock control and regular audits, including the allocation of new starter equipment and updating Configuration Management Database. Collecting leaver equipment and updating Configuration Management Database and the More ❯

client’s staff are able to do their job in support of their organisation's commercial goals i.e., access, shared resources, configuration, software installations, intranet and internet access, document management, hardware break fix and smart hands. To act upon Incidents and Service Requests assigned to you and your team in the ITSM toolset or equivalent ticketing system. To own … end to end Incident and queue management, including 3rd party ticket management as well as requests for additional services hardware/software, system access, configuration, desk moves and setup, and support where IT presence is required. To engage escalation policies and procedures in order to ensure adherence to contractual SLAs. To contribute to Major Incident and emergency … To provide technical troubleshooting under the guidance of 3rd line resolver groups for technologies such as Infrastructure devices, Network devices, and Communication Services To be responsible for hardware asset management, stock control and regular audits, including the allocation of new starter equipment and updating Configuration Management Database. Collecting leaver equipment and updating Configuration Management Database and the More ❯

year contract £18.87 Summary of responsibilities - detailed JD provided Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract … Effective Management of disposals that go through their Hub as per contract Triage and perform hardware repairs of in Warranty kit' and liaise with vendors for parts and returns as per contract Locker replenishments where appropriate as per contract Highlight potential issues with service/potential service improvements to their Team Leader Follow any agreed processes and procedures either More ❯

IT related duties, which include supporting the Business Relationship Manager (BRM), for proactive business engagement activities: Participating in the bi-weekly virtual "Tech Bar" sessions to resolve L1 type ticket queries Drafting "Tech Tuesday" newsletters, includes "tips & tricks" to bolster end-user productivity ('Did You Know' articles and videos), other BRM initiatives Requires great attention to detail, a real … Provide first-level IT technical support and problem resolution online and over telephony to all end-users with software, hardware and application problems via the ServiceNow ticketing system Lifecycle ticket management, ensuring all tickets are dealt with and closed out or escalated to second-level support in a timely and professional manner Resolve as many user-reported problems … enterprise applications and M365), Printing, Unified Communications, including meeting room facilities (video conferencing), fixed and mobile telephony, video conferencing (e.g. Microsoft Teams, Zoom) Report any pattern or trends to management for proactive problem management Refer to internal IT news, Knowledge articles, and general industry updates to stay up-to date with recent changes or new implementations Share observations More ❯

IT related duties, which include supporting the Business Relationship Manager (BRM), for proactive business engagement activities: Participating in the bi-weekly virtual "Tech Bar" sessions to resolve L1 type ticket queries Drafting "Tech Tuesday" newsletters, includes "tips & tricks" to bolster end-user productivity ('Did You Know' articles and videos), other BRM initiatives Requires great attention to detail, a real … Provide first-level IT technical support and problem resolution online and over telephony to all end-users with software, hardware and application problems via the ServiceNow ticketing system Lifecycle ticket management, ensuring all tickets are dealt with and closed out or escalated to second-level support in a timely and professional manner Resolve as many user-reported problems … enterprise applications and M365), Printing, Unified Communications, including meeting room facilities (video conferencing), fixed and mobile telephony, video conferencing (e.g. Microsoft Teams, Zoom) Report any pattern or trends to management for proactive problem management Refer to internal IT news, Knowledge articles, and general industry updates to stay up-to date with recent changes or new implementations Share observations More ❯

PC field Workshop environment Hardware - Diagnose, troubleshoot, support & repair (including complex laptop break/fix repairs) Accredited or willing to go through HP & Dell - Desktop and Laptop training Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract Effective Management of disposals that go through their Hub as per contract Triage and perform hardware repairs of in Warranty kit' and liaise with vendors for parts and returns as per contract Locker replenishments where appropriate as per contract More ❯

We are looking for a number of migration Engineers to to work onsite in Bristol Summary of responsibilities Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract -Hub Stock management including asset management of kit in/out (Scan … items in/out of locations) as per contract -Effective Management of disposals that go through their Hub as per contract -Triage and perform hardware repairs of in Warranty kit' and liaise with vendors for parts and returns as per contract -Locker replenishments where appropriate as per contract -Highlight potential issues with service/potential service improvements to their More ❯

We are looking for a number of migration Engineers to to work onsite just south of Lincoln Summary of responsibilities Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract Hub Stock management including asset management of kit in/… out (Scan items in/out of locations) as per contract Effective Management of disposals that go through their Hub as per contract Triage and perform hardware repairs of in Warranty kit' and liaise with vendors for parts and returns as per contract Locker replenishments where appropriate as per contract Highlight potential issues with service/potential service improvements More ❯

IT related duties, which include supporting the Business Relationship Manager (BRM), for proactive business engagement activities: Participating in the bi-weekly virtual "Tech Bar" sessions to resolve L1 type ticket queries Drafting "Tech Tuesday" newsletters, includes "tips & tricks" to bolster end-user productivity ('Did You Know' articles and videos), other BRM initiatives Requires great attention to detail, a real … Provide first-level IT technical support and problem resolution online and over telephony to all end-users with software, hardware and application problems via the ServiceNow ticketing system Lifecycle ticket management, ensuring all tickets are dealt with and closed out or escalated to second-level support in a timely and professional manner Resolve as many user-reported problems … enterprise applications and M365), Printing, Unified Communications, including meeting room facilities (video conferencing), fixed and mobile telephony, video conferencing (e.g. Microsoft Teams, Zoom) Report any pattern or trends to management for proactive problem management Refer to internal IT news, Knowledge articles, and general industry updates to stay up-to date with recent changes or new implementations Share observations More ❯

their customers site. CLEARANCE: SC START: ASAP DURATION: DECEMBER 2025 + EXTENSIONS RATE: £18.87 PER HOUR (INSIDE IR35) HOURS: 7.5 PER DAY (5 DAYS PER WEEK) LOCATION: ALDERSHOT * Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract * Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract * Effective Management of disposals that go through their Hub as per contract * Triage and perform hardware repairs of 'in Warranty kit' and liaise with vendors for parts and returns as per contract * Locker replenishments where appropriate as per contract More ❯

of approximately 15 clients. The role involves managing client-raised bugs, maintenance tasks, minor site changes, and small upgrades. Candidates with a background in service desk operations or project management are ideal, as the position requires strong organisational skills, personable client interaction, and confidence in managing client relationships. The successful candidate will triage incoming tickets, provide first-line support … years' experience, including those currently in 1st or 2nd line support roles looking to step up, or project managers interested in transitioning into support management. The role includes budget management responsibilities and uses a Kanban board to organise workload. Candidates should be trustworthy, detail-oriented, and confident in client-facing situations. Interaction with some smaller clients may be as … those with longer notice periods, and offer a clear career path with training and funding towards Adobe certification, progressing towards Head of Support roles. Skills: Service desk or project management background Strong organisational and triage skills Confident and personable client communication Experience managing multiple clients (approx. 15) First-line support experience Detail-oriented ticket management Budget management More ❯

of approximately 15 clients. The role involves managing client-raised bugs, maintenance tasks, minor site changes, and small upgrades. Candidates with a background in service desk operations or project management are ideal, as the position requires strong organisational skills, personable client interaction, and confidence in managing client relationships. What is expected of the Support Desk Manager? The successful candidate … years' experience, including those currently in 1st or 2nd line support roles looking to step up, or project managers interested in transitioning into support management. The role includes budget management responsibilities and uses a Kanban board to organise workload. Candidates should be trustworthy, detail-oriented, and confident in client-facing situations. Interaction with some smaller clients may be as … clear career path with training and funding towards Adobe certification, progressing towards Head of Support roles. What we look for in a Service Desk Manager Service desk or project management background Strong organisational and triage skills Confident and personable client communication Experience managing multiple clients (approx. 15) First-line support experience Detail-oriented ticket management Budget management More ❯

Start Date: ASAP End Date:12/12/25 Pay Grade/Rate PAY: £18.87 Location: Aldershot Job Description Tech 2 Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract Hub Stock management including asset management of kit … in/out (Scan items in/out of locations) as per contract Effective Management of disposals that go through their Hub as per contract Triage and perform hardware repairs of in Warranty kit' and liaise with vendors for parts and returns as per contract Locker replenishments where appropriate as per contract Highlight potential issues with service/potential More ❯

Technician 2LocationKings Lynn PE33 9NPContract 7 Months - Mon - Fri 08:30 - 05:00Job Description:Candidate Requirements:Must hold SC Clearance.Key Responsibilities: Queue ticket management of tickets assigned to their Hub (and surrounding spokes), ensures appropriate updates and call management to maintain service levels as per contract Hub Stock management including asset management of kit in …/out (Scan items in/out of locations) as per contract Effective Management of disposals that go through their Hub as per contract Triage and perform hardware repairs 'in Warranty kit' and liaise with vendors for parts and returns as per contract Locker replenishments where appropriate as per contract Highlight potential issues with service/potential service improvements More ❯

have about the role, between 08:30 AM till 17:00 PM (Monday to Friday). Shifts : Contract - 16-Jun-25 to 12-Dec-25 Roles and Responsibilities : Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensures appropriate updates and call management to maintain service levels as per contract. Hub Stock management, including asset management of kit in/out (Scan items in/out of locations) as per contract Effective Management of disposals that go through their Hub as per contract Triage and perform hardware repairs in warranty kit and liaise with vendors for parts and returns as per contract. Locker replenishments where appropriate as per contract. Highlight More ❯

our office or travel to client sites as necessary. Primary Responsibilities: Point of Contact: Serve as the first point of contact for end users via phone, email, or chat. Ticket Management: Qualify, assign, and document issues raised by clients in service tickets and manage ticket resolution (Tier 2 focus on resolving 20+ tickets/day). Service … Driver's License and proof of eligibility to work in the UK. Desirable: Further qualifications (A Level or BTEC) in IT or equivalent. Microsoft Certified Professional in Microsoft 365 management and administration. Experience: Essential: Experience in a customer service role; minimum of 1 year in a similar technical support position (3 years for Tier 2). Familiarity with service … MSP environment and with client/server environments, including Windows Server. Qualities and Attitude: A strong team player with a problem-solving approach and desire for progression. Good time management and communication skills, with the ability to deliver high-quality customer service and meet client expectations. Product Knowledge: Essential: Proficiency in Microsoft 365, including Azure Active Directory, Exchange Online More ❯

our office or travel to client sites as necessary. Primary Responsibilities: Point of Contact: Serve as the first point of contact for end users via phone, email, or chat. Ticket Management: Qualify, assign, and document issues raised by clients in service tickets and manage ticket resolution (Tier 2 focus on resolving 20+ tickets/day). Service … Driver's License and proof of eligibility to work in the UK. Desirable: Further qualifications (A Level or BTEC) in IT or equivalent. Microsoft Certified Professional in Microsoft 365 management and administration. Experience: Essential: Experience in a customer service role; minimum of 1 year in a similar technical support position (3 years for Tier 2). Familiarity with service … MSP environment and with client/server environments, including Windows Server. Qualities and Attitude: A strong team player with a problem-solving approach and desire for progression. Good time management and communication skills, with the ability to deliver high-quality customer service and meet client expectations. Product Knowledge: Essential: Proficiency in Microsoft 365, including Azure Active Directory, Exchange Online More ❯

via phone, email, and our ITSM platform. Technical Troubleshooting: Support and triage issues across Windows-based software and business-critical applications in Warehouse, Transport, and Back Office environments. Hardware Management: Deploy and maintain IT assets including PCs, laptops, mobile devices, printers, and warehouse equipment. Business Change Support: Assist with IT aspects of site openings, closures, and office relocations. User … Communication: Engage effectively with users at all levels, ensuring clear updates and managing expectations. Ticket Management : Log, prioritise, and resolve tickets in line with SLAs, always maintaining a customer-first approach. Continuous Improvement: Identify trends, reduce repeat incidents, and contribute to improving service quality and user satisfaction. Monitoring & Escalation: Use monitoring tools to proactively identify issues and escalate … years' experience in a similar role * Communication Skills: Confident in supporting users of varying technical ability. * Attention to Detail: High level of accuracy in builds and documentation. * Self-Management: Ability to manage workload and meet project deadlines. * Travel Ready: Full UK driving licence, access to a vehicle insured for business use, and willingness to travel. Why Join Gregory Distribution More ❯