Customer Service Contract Job Trends in Warrington

Customer Service
Cheshire > Warrington

The table below provides summary statistics and contractor rates for jobs advertised in Warrington requiring Customer Service skills. It covers contract job vacancies from the 6 months leading up to 25 October 2025, with comparisons to the same periods in the previous two years.

6 months to
25 Oct 2025
Same period 2024 Same period 2023
Rank 5 10 18
Rank change year-on-year +5 +8 -10
Contract jobs citing Customer Service 22 3 6
As % of all contract jobs in Warrington 24.72% 7.14% 6.25%
As % of the Processes & Methodologies category 31.43% 8.33% 7.06%
Number of daily rates quoted 2 3 2
10th Percentile £159 £204 £109
25th Percentile £169 £210 £114
Median daily rate (50th Percentile) £188 £220 £125
Median % change year-on-year -14.77% +76.00% -28.06%
75th Percentile £204 £388 £134
90th Percentile £214 £489 £138
Cheshire median daily rate £153 £379 £200
% change year-on-year -59.74% +89.38% -
Number of hourly rates quoted 10 0 0
10th Percentile - - -
25th Percentile £12.82 - -
Median hourly rate £14.41 - -
75th Percentile £16.50 - -
90th Percentile - - -
Cheshire median hourly rate £14.00 £22.09 £17.14
% change year-on-year -36.62% +28.88% +9.45%

All Process and Methodology Skills
Warrington

Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in Warrington.

Contract vacancies with a requirement for process or methodology skills 70 36 85
As % of all contract IT jobs advertised in Warrington 78.65% 85.71% 88.54%
Number of daily rates quoted 31 19 42
10th Percentile £163 £217 £194
25th Percentile £260 £344 £406
Median daily rate (50th Percentile) £400 £450 £475
Median % change year-on-year -11.11% -5.26% +11.76%
75th Percentile £488 £500 £534
90th Percentile £519 £541 £550
Cheshire median daily rate £443 £478 £500
% change year-on-year -7.43% -4.40% +11.11%
Number of hourly rates quoted 15 1 2
10th Percentile - - £18.78
25th Percentile £12.82 £16.25 £28.15
Median hourly rate £16.00 £17.50 £43.77
Median % change year-on-year -8.57% -60.01% +329.07%
75th Percentile £20.68 £18.75 £59.38
90th Percentile £50.41 - £68.75
Cheshire median hourly rate £18.87 £35.00 £23.07
% change year-on-year -46.09% +51.71% +43.56%

Customer Service
Job Vacancy Trend in Warrington

Historical trend showing the proportion of contract IT job postings citing Customer Service relative to all contract IT jobs advertised in Warrington.

Customer Service job vacancy trend in Warrington

Customer Service
Daily Rate Trend in Warrington

Contractor daily rate distribution trend for jobs in Warrington citing Customer Service.

Contractor daily rate distribution trend for jobs in Warrington citing Customer Service

Customer Service
Hourly Rate Trend in Warrington

Contractor hourly rate distribution trend for jobs in Warrington citing Customer Service.

Contractor hourly rate distribution trend for jobs in Warrington citing Customer Service

Customer Service
Co-Occurring Skills & Capabilities in Warrington by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 1 (4.55%) SharePoint
Applications
1 1 (4.55%) Microsoft Excel
1 1 (4.55%) Microsoft Office
1 1 (4.55%) Microsoft PowerPoint
Business Applications
1 5 (22.73%) assyst
Cloud Services
1 13 (59.09%) Microsoft 365
2 5 (22.73%) Azure
2 5 (22.73%) Power Platform
2 5 (22.73%) SaaS
3 1 (4.55%) Entra ID
Communications & Networking
1 5 (22.73%) DNS
1 5 (22.73%) Internet
1 5 (22.73%) Unified Communications
1 5 (22.73%) Wi-Fi
General
1 21 (95.45%) Social Skills
2 9 (40.91%) Organisational Skills
3 1 (4.55%) Public Sector
Job Titles
1 11 (50.00%) IT Support
2 5 (22.73%) 1st Line Support
2 5 (22.73%) IT Support Technician
2 5 (22.73%) IT Technician
2 5 (22.73%) Service Desk Support
2 5 (22.73%) Service Desk Technician
2 5 (22.73%) Support Technician
3 1 (4.55%) Administrator
3 1 (4.55%) Analyst
3 1 (4.55%) IT Engineer
3 1 (4.55%) IT Support Engineer
3 1 (4.55%) Logistics Administrator
3 1 (4.55%) Service Analyst
3 1 (4.55%) Service Desk Analyst
3 1 (4.55%) Support Engineer
Miscellaneous
1 10 (45.45%) Driving Licence
2 5 (22.73%) Enterprise Software
2 5 (22.73%) Low-Code
2 5 (22.73%) Video Conferencing
Operating Systems
1 6 (27.27%) Windows
2 1 (4.55%) Windows 10
Processes & Methodologies
1 9 (40.91%) Service Delivery
1 9 (40.91%) Test Automation
2 5 (22.73%) Business Intelligence
2 5 (22.73%) Cybersecurity
2 5 (22.73%) ITIL
2 5 (22.73%) Proactive Management
2 5 (22.73%) Problem Management
2 5 (22.73%) Service Management
2 5 (22.73%) Ticket Management
2 5 (22.73%) User Experience
3 2 (9.09%) Problem-Solving
4 1 (4.55%) Inventory Control
4 1 (4.55%) Inventory Management
4 1 (4.55%) Logistics
4 1 (4.55%) Mobile Device Management
4 1 (4.55%) Production Planning
4 1 (4.55%) Time Management
Qualifications
1 6 (27.27%) Security Cleared
2 5 (22.73%) Degree
3 1 (4.55%) MCP
3 1 (4.55%) SC Cleared
Quality Assurance & Compliance
1 1 (4.55%) SLA
System Software
1 6 (27.27%) Active Directory
Systems Management
1 5 (22.73%) Microsoft Intune
1 5 (22.73%) SCCM
Vendors
1 20 (90.91%) ServiceNow
2 12 (54.55%) Microsoft