2nd Line Support Contracts in West London

Second Line Support
London > West London

The median Second Line Support daily rate in West London is £250, according to job vacancies posted in the 6 months leading up to 8 August 2025.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
8 Aug 2025
Same period 2024 Same period 2023
Rank 34 41 64
Rank change year-on-year +7 +23 -4
Contract jobs requiring a 2nd Line Support 6 3 3
As % of all contract jobs advertised in West London 2.21% 0.96% 0.47%
As % of the Job Titles category 2.48% 1.01% 0.48%
Number of daily rates quoted 5 2 2
10th Percentile £193 £153 £134
25th Percentile £204 £158 £135
Median daily rate (50th Percentile) £250 £165 £140
Median % change year-on-year +51.52% +17.86% -22.22%
75th Percentile - £173 £145
90th Percentile £355 £177 £147
London median daily rate £250 £220 £208
% change year-on-year +13.64% +6.02% -11.70%
Number of hourly rates quoted 1 1 1
Median hourly rate £35.89 £23.80 £28.00
Median % change year-on-year +50.80% -15.00% +33.33%
London median hourly rate £24.66 £23.80 £25.36
% change year-on-year +3.61% -6.13% +6.04%

All Contract IT Job Vacancies
West London

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in West London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in West London with a recognized job title 242 297 620
% of contract IT jobs with a recognized job title 88.97% 95.19% 97.79%
Number of daily rates quoted 165 215 499
10th Percentile £250 £228 £229
25th Percentile £368 £363 £463
Median daily rate (50th Percentile) £425 £488 £563
Median % change year-on-year -12.82% -13.33% +13.64%
75th Percentile £501 £588 £638
90th Percentile £583 £650 £700
London median daily rate £545 £550 £575
% change year-on-year -0.94% -4.35% -
Number of hourly rates quoted 24 22 36
10th Percentile £20.30 £18.13 £25.63
25th Percentile £21.99 £23.80 £42.51
Median hourly rate £25.04 £34.05 £65.00
Median % change year-on-year -26.46% -47.62% +242.11%
75th Percentile £42.25 £65.00 £83.13
90th Percentile £54.10 £67.90 £90.00
London median hourly rate £30.00 £33.07 £39.00
% change year-on-year -9.28% -15.21% +18.18%

2nd Line Support
Job Vacancy Trend in West London

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in West London.

Job vacancy trend for 2nd Line Support in West London

2nd Line Support
Contractor Daily Rate Trend in West London

3-month moving average daily rate quoted in jobs citing 2nd Line Support in West London.

Daily rate trend for 2nd Line Support in West London

2nd Line Support
Daily Rate Histogram in West London

Daily rate distribution for jobs citing 2nd Line Support in West London over the 6 months to 8 August 2025.

Daily rate histogram for 2nd Line Support in West London

2nd Line Support
Contractor Hourly Rate Trend in West London

3-month moving average hourly rates quoted in jobs citing 2nd Line Support in West London.

Hourly rate trend for 2nd Line Support in West London

2nd Line Support
Contract Job Locations in West London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the West London region over the 6 months to 8 August 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Hounslow - 1 £425 -
Richmond upon Thames - 1 £208 - 1
2nd Line Support
London

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in West London

For the 6 months to 8 August 2025, 2nd Line Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the West London region featuring 2nd Line Support in the job title.

1 4 (66.67%) Microsoft
2 3 (50.00%) Active Directory
2 3 (50.00%) ITIL
3 2 (33.33%) Azure
3 2 (33.33%) Remedy ITSM
3 2 (33.33%) SCCM
3 2 (33.33%) Android
3 2 (33.33%) Apple iOS
3 2 (33.33%) Microsoft 365
3 2 (33.33%) Microsoft Intune
3 2 (33.33%) ServiceNow
3 2 (33.33%) Windows
3 2 (33.33%) VPN
3 2 (33.33%) Remedy
3 2 (33.33%) ITSM
3 2 (33.33%) Local Government
3 2 (33.33%) Problem-Solving
3 2 (33.33%) Public Sector
3 2 (33.33%) Social Skills
3 2 (33.33%) Customer Service
3 2 (33.33%) Windows 10
4 1 (16.67%) Windows Server
4 1 (16.67%) Virtual Desktop
4 1 (16.67%) Proactive Monitoring
4 1 (16.67%) Incident Management
4 1 (16.67%) Finance
4 1 (16.67%) Service Management
4 1 (16.67%) Juniper
4 1 (16.67%) Mac OS X
4 1 (16.67%) NHS

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in West London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Business Applications
1 2 (33.33%) Remedy ITSM
Cloud Services
1 2 (33.33%) Azure
1 2 (33.33%) Microsoft 365
2 1 (16.67%) Entra ID
Communications & Networking
1 2 (33.33%) VPN
General
1 2 (33.33%) Local Government
1 2 (33.33%) Public Sector
1 2 (33.33%) Social Skills
2 1 (16.67%) Finance
Miscellaneous
1 1 (16.67%) NHS
Operating Systems
1 2 (33.33%) Android
1 2 (33.33%) Apple iOS
1 2 (33.33%) Windows
1 2 (33.33%) Windows 10
2 1 (16.67%) Mac OS X
2 1 (16.67%) Windows Server
Processes & Methodologies
1 3 (50.00%) ITIL
2 2 (33.33%) Customer Service
2 2 (33.33%) ITSM
2 2 (33.33%) Problem-Solving
3 1 (16.67%) Incident Management
3 1 (16.67%) Network Monitoring
3 1 (16.67%) People Management
3 1 (16.67%) Proactive Monitoring
3 1 (16.67%) Service Management
System Software
1 3 (50.00%) Active Directory
2 1 (16.67%) Virtual Desktop
2 1 (16.67%) vSphere
Systems Management
1 2 (33.33%) Microsoft Intune
1 2 (33.33%) SCCM
Vendors
1 4 (66.67%) Microsoft
2 2 (33.33%) Remedy
2 2 (33.33%) ServiceNow
3 1 (16.67%) Juniper