2nd Line Support Contract Job Trends in London

Second Line Support
England > London

The median Second Line Support daily rate in London is £240, according to job vacancies posted in the 6 months leading up to 21 September 2026.

The table below compares current contractor rates and summary statistics with the previous two years.

6 months to
21 Sep 2026
Same period 2025 Same period 2024
Rank 404 317 325
Rank change year-on-year -87 +8 +40
Contract jobs requiring a 2nd Line Support 44 47 60
As % of all contract jobs in London 0.22% 0.35% 0.37%
As % of the Job Titles category 0.23% 0.38% 0.39%
Number of daily rates quoted 37 28 45
10th Percentile £163 £164 £154
25th Percentile £185 £191 £185
Median daily rate (50th Percentile) £240 £217 £225
Median % change year-on-year +10.60% -3.56% +12.50%
75th Percentile £250 £288 £300
90th Percentile £338 £289 £450
England median daily rate £211 £209 £210
% change year-on-year +1.20% -0.60% +5.00%
Number of hourly rates quoted 3 6 3
10th Percentile - - -
25th Percentile - £24.00 -
Median hourly rate £17.60 £24.33 £23.80
Median % change year-on-year -27.66% +2.23% +1.28%
75th Percentile - £25.03 £23.99
90th Percentile - £25.80 £24.10
England median hourly rate £13.51 £24.00 £23.99
% change year-on-year -43.71% +0.04% +19.95%

All Contract IT Job Roles
London

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in London with a recognized job title 18,782 12,397 15,304
% of contract IT jobs with a recognized job title 93.25% 92.74% 94.02%
Number of daily rates quoted 12,136 8,290 10,213
10th Percentile £363 £331 £343
25th Percentile £450 £425 £450
Median daily rate (50th Percentile) £550 £545 £550
Median % change year-on-year +0.92% -0.91% -4.35%
75th Percentile £660 £675 £675
90th Percentile £775 £775 £800
England median daily rate £525 £510 £525
% change year-on-year +2.94% -2.86% -3.67%
Number of hourly rates quoted 395 204 180
10th Percentile £17.39 £17.00 £17.48
25th Percentile £22.00 £22.98 £23.80
Median hourly rate £40.00 £29.54 £35.00
Median % change year-on-year +35.43% -15.61% -3.50%
75th Percentile £63.10 £50.00 £57.50
90th Percentile £81.25 £65.40 £75.13
England median hourly rate £44.46 £25.15 £46.18
% change year-on-year +76.76% -45.54% +2.62%

2nd Line Support
Job Vacancy Trend in London

Historical trend showing the proportion of contract IT job postings featuring '2nd Line Support' in the job title relative to all contract IT jobs advertised in London.

2nd Line Support job vacancy trend in London

2nd Line Support
Daily Rate Trend in London

Contractor daily rate distribution trend for 2nd Line Support job vacancies in London.

Contractor daily rate distribution trend for 2nd Line Support job vacancies in London

2nd Line Support
Daily Rate Histogram in London

Daily rate distribution for jobs citing 2nd Line Support in London over the 6 months to 21 September 2026.

Daily rate histogram for 2nd Line Support in London

2nd Line Support
Hourly Rate Trend in London

Contractor hourly rate distribution trend for 2nd Line Support job vacancies in London.

Contractor hourly rate distribution trend for 2nd Line Support job vacancies in London

2nd Line Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the London region over the 6 months to 21 September 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
West London -25 9 £240 -4.00%
Central London -29 5 £219 +9.38% 2
East London +3 1 £150 -25.00% 1
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in London

For the 6 months to 21 September 2026, 2nd Line Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads across the London region featuring 2nd Line Support in the job title.

1 36 (81.82%) Windows
2 33 (75.00%) Microsoft 365
3 22 (50.00%) Microsoft
4 21 (47.73%) Active Directory
5 15 (34.09%) Problem-Solving
6 14 (31.82%) Customer Service
7 12 (27.27%) Mac OS
8 8 (18.18%) DNS
8 8 (18.18%) Entra ID
9 7 (15.91%) Microsoft Office
9 7 (15.91%) Migration
9 7 (15.91%) Service Management
9 7 (15.91%) User Experience
10 6 (13.64%) ITIL
10 6 (13.64%) OneDrive
10 6 (13.64%) SharePoint
10 6 (13.64%) TCP/IP
10 6 (13.64%) Windows 10
11 5 (11.36%) Apple
11 5 (11.36%) Azure
11 5 (11.36%) Degree
11 5 (11.36%) Linux
11 5 (11.36%) Microsoft Intune
11 5 (11.36%) SCCM
11 5 (11.36%) Wi-Fi
12 4 (9.09%) Configuration Management
12 4 (9.09%) Security Cleared
12 4 (9.09%) Ubuntu
13 3 (6.82%) Antivirus Management
13 3 (6.82%) Cisco

2nd Line Support Skill Set
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 6 (13.64%) SharePoint
2 2 (4.55%) Microsoft Exchange
3 1 (2.27%) Exchange Server 2013
Applications
1 7 (15.91%) Microsoft Office
2 1 (2.27%) Microsoft Excel
Cloud Services
1 33 (75.00%) Microsoft 365
2 8 (18.18%) Entra ID
3 6 (13.64%) OneDrive
4 5 (11.36%) Azure
5 2 (4.55%) AWS
6 1 (2.27%) Amazon CloudWatch
6 1 (2.27%) Amazon S3
6 1 (2.27%) AWS Lambda
6 1 (2.27%) Google Workspace
6 1 (2.27%) Serverless
Communications & Networking
1 8 (18.18%) DNS
2 6 (13.64%) TCP/IP
3 5 (11.36%) Wi-Fi
4 3 (6.82%) DHCP
4 3 (6.82%) Internet
4 3 (6.82%) VPN
5 1 (2.27%) Firewall
5 1 (2.27%) Wireless
Database & Business Intelligence
1 1 (2.27%) Amazon Redshift
1 1 (2.27%) SQL Server
Development Applications
1 2 (4.55%) JIRA
General
1 17 (38.64%) Social Skills
2 12 (27.27%) Finance
3 2 (4.55%) Banking
4 1 (2.27%) Analytical Skills
4 1 (2.27%) Inclusion and Diversity
4 1 (2.27%) Legal
4 1 (2.27%) Legal Technology
Miscellaneous
1 8 (18.18%) Onboarding
2 4 (9.09%) Video Conferencing
3 2 (4.55%) iPhone
4 1 (2.27%) iPad
4 1 (2.27%) Self-Motivation
4 1 (2.27%) Smartphone
Operating Systems
1 36 (81.82%) Windows
2 12 (27.27%) Mac OS
3 6 (13.64%) Windows 10
4 5 (11.36%) Linux
5 4 (9.09%) Ubuntu
6 3 (6.82%) Windows Server
7 2 (4.55%) Apple iOS
8 1 (2.27%) OpenVMS
8 1 (2.27%) VMS
8 1 (2.27%) Windows 7
8 1 (2.27%) Windows Server 2008
8 1 (2.27%) Windows Server 2012
8 1 (2.27%) Windows Server 2019
Processes & Methodologies
1 15 (34.09%) Problem-Solving
2 14 (31.82%) Customer Service
3 7 (15.91%) Migration
3 7 (15.91%) Service Management
3 7 (15.91%) User Experience
4 6 (13.64%) ITIL
5 4 (9.09%) Configuration Management
6 3 (6.82%) Antivirus Management
6 3 (6.82%) Data Security
6 3 (6.82%) Inventory Management
6 3 (6.82%) Performance Monitoring
6 3 (6.82%) Stakeholder Management
6 3 (6.82%) Ticket Management
7 2 (4.55%) Change Management
7 2 (4.55%) IT Audit
7 2 (4.55%) Mobile Device Management
7 2 (4.55%) Service Delivery
8 1 (2.27%) Business Continuity
8 1 (2.27%) Information Security
8 1 (2.27%) ITSM
Programming Languages
1 2 (4.55%) SQL
2 1 (2.27%) PowerShell
Qualifications
1 5 (11.36%) Degree
2 4 (9.09%) Security Cleared
3 3 (6.82%) SC Cleared
4 2 (4.55%) A+ Certification
5 1 (2.27%) Computer Science Degree
5 1 (2.27%) DBS Check
5 1 (2.27%) DV Cleared
5 1 (2.27%) ITIL Certification
5 1 (2.27%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 3 (6.82%) SLA
System Software
1 21 (47.73%) Active Directory
2 1 (2.27%) Virtual Servers
2 1 (2.27%) VMware Infrastructure
Systems Management
1 5 (11.36%) Microsoft Intune
1 5 (11.36%) SCCM
2 3 (6.82%) Jamf Pro
3 1 (2.27%) NetBackup
3 1 (2.27%) Single Sign-On
3 1 (2.27%) WSUS
Vendors
1 22 (50.00%) Microsoft
2 5 (11.36%) Apple
3 3 (6.82%) Cisco
3 3 (6.82%) Google
3 3 (6.82%) Samsung
3 3 (6.82%) ServiceNow
4 2 (4.55%) CrowdStrike
4 2 (4.55%) Zscaler
5 1 (2.27%) HP
5 1 (2.27%) Meraki
5 1 (2.27%) Okta
5 1 (2.27%) Oracle
5 1 (2.27%) Snow
5 1 (2.27%) Veeam
5 1 (2.27%) Veritas
5 1 (2.27%) VMware
5 1 (2.27%) Yealink