Period
to 18 January 2022

The median contractor rate for a 2nd Line Support was £215 per day in advertised job vacancies in London during the 6 months to 18 January 2022.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Support
England > London
6 months to
18 Jan 2022
Same period 2021 Same period 2020
Rank 419 352 310
Rank change year-on-year -67 -42 +76
Contract jobs requiring a 2nd Line Support 153 46 227
As % of all contract jobs advertised in London 0.41% 0.27% 0.76%
As % of the Job Titles category 0.44% 0.29% 0.81%
Number of daily rates quoted 107 31 174
10th Percentile £150 £143 £128
25th Percentile £165 £150 £138
Median daily rate (50th Percentile) £215 £175 £170
Median % change year-on-year +22.86% +2.94% +3.03%
75th Percentile £250 £209 £211
90th Percentile £288 £250 £288
England median daily rate £190 £171 £168
% change year-on-year +10.95% +1.93% +4.51%
Number of hourly rates quoted 13 4 20
10th Percentile - £22.08 -
25th Percentile £21.00 £22.19 £15.25
Median hourly rate £25.00 £22.75 £20.00
Median % change year-on-year +9.89% +13.75% +6.95%
75th Percentile £25.50 £23.00 £21.00
90th Percentile - - £22.03
England median hourly rate £17.85 £17.50 £16.00
% change year-on-year +2.00% +9.38% -

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
London
Contract vacancies in London with a recognized job title 34,835 15,855 28,105
% of contract IT jobs with a recognized job title 93.17% 91.88% 93.51%
Number of daily rates quoted 25,388 11,500 20,527
10th Percentile £363 £313 £300
25th Percentile £463 £406 £406
Median daily rate (50th Percentile) £550 £500 £500
Median % change year-on-year +10.00% - -
75th Percentile £669 £600 £600
90th Percentile £750 £700 £688
England median daily rate £525 £475 £463
% change year-on-year +10.53% +2.70% -
Number of hourly rates quoted 393 133 375
10th Percentile £14.45 £18.10 £12.44
25th Percentile £20.00 £22.50 £15.88
Median hourly rate £32.50 £32.00 £21.00
Median % change year-on-year +1.56% +52.38% +7.69%
75th Percentile £50.00 £51.50 £40.00
90th Percentile £64.00 £64.80 £52.50
England median hourly rate £20.19 £22.50 £18.00
% change year-on-year -10.29% +25.00% -

2nd Line Support
Job Vacancy Trend in London

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for 2nd Line Support in London

2nd Line Support
Contractor Daily Rate Trend in London

3-month moving average daily rate quoted in jobs citing 2nd Line Support in London.

Daily rate trend for 2nd Line Support in London

2nd Line Support
Daily Rate Histogram in London

Daily rate distribution for jobs citing 2nd Line Support in London over the 6 months to 18 January 2022.

Daily rate histogram for 2nd Line Support in London

2nd Line Support
Contractor Hourly Rate Trend in London

3-month moving average hourly rates quoted in jobs citing 2nd Line Support in London.

Hourly rate trend for 2nd Line Support in London

2nd Line Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the London region over the 6 months to 18 January 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -36 27 £206 -6.00% 16
West London -9 14 £190 +10.14% 9
South London +1 9 £165 -17.50% 2
North London +4 4 £160 +14.29% 3
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 18 January 2022, 2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the London region featuring 2nd Line Support in the job title.

1 102 (66.67%) Windows
2 92 (60.13%) Microsoft 365
3 73 (47.71%) Active Directory
4 61 (39.87%) Windows 10
5 59 (38.56%) Microsoft
6 43 (28.10%) Social Skills
7 38 (24.84%) Microsoft Office
8 24 (15.69%) Azure
9 23 (15.03%) ITIL
10 22 (14.38%) SCCM
11 21 (13.73%) Windows 7
12 20 (13.07%) Windows Server
12 20 (13.07%) VMware
13 19 (12.42%) SLA
13 19 (12.42%) VMware Infrastructure
14 18 (11.76%) DHCP
14 18 (11.76%) Apple
15 17 (11.11%) LAN
15 17 (11.11%) TCP/IP
15 17 (11.11%) WAN
15 17 (11.11%) DNS
16 15 (9.80%) iPhone
16 15 (9.80%) Windows Server 2008
16 15 (9.80%) VoIP
17 14 (9.15%) Cisco
17 14 (9.15%) Finance
18 13 (8.50%) Asset Management
19 12 (7.84%) Adobe
19 12 (7.84%) Dell
19 12 (7.84%) Service Management

2nd Line Support Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (6.54%) SharePoint
2 9 (5.88%) MS Exchange
3 3 (1.96%) Exchange Server 2003
3 3 (1.96%) IIS
4 1 (0.65%) Blackberry Enterprise Server
4 1 (0.65%) CMS
4 1 (0.65%) Exchange Server 2010
Applications
1 38 (24.84%) Microsoft Office
2 7 (4.58%) Adobe Creative Suite
3 3 (1.96%) Microsoft Excel
3 3 (1.96%) Microsoft PowerPoint
Business Applications
1 1 (0.65%) Elite 3E
Cloud Services
1 92 (60.13%) Microsoft 365
2 24 (15.69%) Azure
3 7 (4.58%) Azure Active Directory
4 3 (1.96%) OneDrive
5 2 (1.31%) Mimecast
6 1 (0.65%) AWS
6 1 (0.65%) SaaS
Communications & Networking
1 18 (11.76%) DHCP
2 17 (11.11%) DNS
2 17 (11.11%) LAN
2 17 (11.11%) TCP/IP
2 17 (11.11%) WAN
3 15 (9.80%) VoIP
4 11 (7.19%) SAN
4 11 (7.19%) Wi-Fi
5 10 (6.54%) VPN
6 7 (4.58%) Junos
7 6 (3.92%) Ethernet
7 6 (3.92%) VLAN
8 5 (3.27%) Firewall
9 4 (2.61%) IP Telephony
10 2 (1.31%) Network Security
11 1 (0.65%) Remote Desktop
11 1 (0.65%) Softphone
11 1 (0.65%) Telnet
11 1 (0.65%) WebEx
11 1 (0.65%) Wireless
Database & Business Intelligence
1 8 (5.23%) SQL Server
2 1 (0.65%) Data Warehouse
General
1 43 (28.10%) Social Skills
2 14 (9.15%) Finance
3 6 (3.92%) Organisational Skills
4 5 (3.27%) Analytical Skills
4 5 (3.27%) Banking
4 5 (3.27%) Retail
5 4 (2.61%) Publishing
6 2 (1.31%) Law
6 2 (1.31%) Multimedia
6 2 (1.31%) Public Sector
6 2 (1.31%) Telecoms
7 1 (0.65%) Back Office
7 1 (0.65%) Digital Economy
7 1 (0.65%) French Language
7 1 (0.65%) Games
7 1 (0.65%) Influencing Skills
7 1 (0.65%) Legal
7 1 (0.65%) Presentation Skills
Miscellaneous
1 15 (9.80%) iPhone
2 11 (7.19%) iPad
3 8 (5.23%) Video Conferencing
4 7 (4.58%) Mobile App
5 6 (3.92%) Blackberry
6 5 (3.27%) BYOD
6 5 (3.27%) NHS
7 4 (2.61%) PDA
8 3 (1.96%) Fat Client
8 3 (1.96%) Thin Client
8 3 (1.96%) User Experience
9 2 (1.31%) Cyberthreat
9 2 (1.31%) Handset
9 2 (1.31%) Self-Motivation
10 1 (0.65%) EPoS
10 1 (0.65%) Management Information System
10 1 (0.65%) PACS
10 1 (0.65%) PKI
10 1 (0.65%) Replication
10 1 (0.65%) Smartphone
Operating Systems
1 102 (66.67%) Windows
2 61 (39.87%) Windows 10
3 21 (13.73%) Windows 7
4 20 (13.07%) Windows Server
5 15 (9.80%) Windows Server 2008
6 12 (7.84%) Android
7 8 (5.23%) Windows Server 2012
7 8 (5.23%) Windows Server 2016
7 8 (5.23%) Windows Server 2019
8 7 (4.58%) Mac OS
9 6 (3.92%) Apple iOS
10 4 (2.61%) Mac OS X
10 4 (2.61%) Windows XP
11 3 (1.96%) Windows Server 2003
12 1 (0.65%) Windows Vista
Processes & Methodologies
1 23 (15.03%) ITIL
2 13 (8.50%) Asset Management
3 12 (7.84%) Service Management
4 8 (5.23%) Problem-Solving
5 6 (3.92%) Service Delivery
6 5 (3.27%) Coaching
6 5 (3.27%) Incident Management
6 5 (3.27%) ITSM
7 4 (2.61%) Break/Fix
7 4 (2.61%) Migration
8 3 (1.96%) Change Management
8 3 (1.96%) High Availability
8 3 (1.96%) Inventory Management
8 3 (1.96%) Market Research
8 3 (1.96%) Mentoring
8 3 (1.96%) Proactive Maintenance
8 3 (1.96%) Proactive Monitoring
8 3 (1.96%) Problem Management
8 3 (1.96%) Time Management
8 3 (1.96%) Virtual Environments
Programming Languages
1 8 (5.23%) PowerShell
2 7 (4.58%) SQL
Qualifications
1 7 (4.58%) DBS Check
2 6 (3.92%) Security Cleared
3 5 (3.27%) Microsoft Certification
4 4 (2.61%) ITIL Certification
4 4 (2.61%) MCSA
4 4 (2.61%) SC Cleared
5 3 (1.96%) ITIL Foundation Certificate
5 3 (1.96%) MCITP
6 2 (1.31%) BPSS Clearance
6 2 (1.31%) Degree
6 2 (1.31%) DV Cleared
7 1 (0.65%) MCSE
Quality Assurance & Compliance
1 19 (12.42%) SLA
2 2 (1.31%) GDPR
3 1 (0.65%) DICOM
3 1 (0.65%) HL7
3 1 (0.65%) ISO/IEC 27001
3 1 (0.65%) PCI DSS
System Software
1 73 (47.71%) Active Directory
2 19 (12.42%) VMware Infrastructure
3 8 (5.23%) vSphere
4 7 (4.58%) VMware Workstation
5 3 (1.96%) Virtual Servers
6 2 (1.31%) Hyper-V
6 2 (1.31%) Virtual Desktop
6 2 (1.31%) Virtual Machines
7 1 (0.65%) BitLocker
Systems Management
1 22 (14.38%) SCCM
2 4 (2.61%) Microsoft Intune
3 2 (1.31%) Jamf Pro
3 2 (1.31%) SCOM
4 1 (0.65%) McAfee ePO
Vendors
1 59 (38.56%) Microsoft
2 20 (13.07%) VMware
3 18 (11.76%) Apple
4 14 (9.15%) Cisco
5 12 (7.84%) Adobe
5 12 (7.84%) Dell
5 12 (7.84%) ServiceNow
6 9 (5.88%) Citrix
7 8 (5.23%) Juniper
7 8 (5.23%) Veeam
8 7 (4.58%) Kaspersky
8 7 (4.58%) Oracle
9 6 (3.92%) HP
10 5 (3.27%) Xerox
11 3 (1.96%) Avaya
11 3 (1.96%) EMC
11 3 (1.96%) Meraki
11 3 (1.96%) MobileIron
12 2 (1.31%) Palo Alto
12 2 (1.31%) Remedy