2nd Line Support Contract Job Trends in London

Second Line Support
England > London

The median Second Line Support daily rate in London is £235, according to job vacancies posted in the 6 months leading up to 10 May 2026.

The table below compares current contractor rates and summary statistics with the previous two years.

6 months to
10 May 2026
Same period 2025 Same period 2024
Rank 373 315 340
Rank change year-on-year -58 +25 +23
Contract jobs requiring a 2nd Line Support 41 44 65
As % of all contract jobs in London 0.23% 0.35% 0.37%
As % of the Job Titles category 0.25% 0.37% 0.39%
Number of daily rates quoted 26 35 54
10th Percentile £184 £182 £142
25th Percentile £185 £212 £155
Median daily rate (50th Percentile) £235 £250 £198
Median % change year-on-year -6.00% +26.58% -12.22%
75th Percentile £240 £288 £238
90th Percentile £306 £305 £300
England median daily rate £200 £222 £200
% change year-on-year -9.71% +10.75% -4.76%
Number of hourly rates quoted 8 5 4
10th Percentile - £24.26 £20.18
25th Percentile £18.75 £24.66 £22.05
Median hourly rate £19.50 £26.45 £23.45
Median % change year-on-year -26.28% +12.82% -3.32%
75th Percentile £24.44 £29.07 £23.90
90th Percentile £25.71 £33.16 £24.07
England median hourly rate £16.50 £27.23 £17.72
% change year-on-year -39.39% +53.64% -12.32%

All Contract IT Job Roles
London

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in London with a recognized job title 16,599 11,739 16,503
% of contract IT jobs with a recognized job title 92.74% 93.37% 93.33%
Number of daily rates quoted 11,021 8,044 11,935
10th Percentile £350 £345 £325
25th Percentile £426 £429 £445
Median daily rate (50th Percentile) £525 £550 £550
Median % change year-on-year -4.55% - -4.35%
75th Percentile £650 £680 £684
90th Percentile £755 £800 £800
England median daily rate £513 £525 £525
% change year-on-year -2.38% - -4.55%
Number of hourly rates quoted 271 147 328
10th Percentile £18.75 £20.37 £16.00
25th Percentile £24.03 £24.09 £20.02
Median hourly rate £37.50 £34.00 £27.50
Median % change year-on-year +10.29% +23.64% -23.61%
75th Percentile £63.21 £50.75 £45.18
90th Percentile £76.58 £65.00 £65.01
England median hourly rate £47.00 £30.40 £37.18
% change year-on-year +54.61% -18.24% -17.38%

2nd Line Support
Job Vacancy Trend in London

Historical trend showing the proportion of contract IT job postings featuring '2nd Line Support' in the job title relative to all contract IT jobs advertised in London.

2nd Line Support job vacancy trend in London

2nd Line Support
Daily Rate Trend in London

Contractor daily rate distribution trend for 2nd Line Support job vacancies in London.

Contractor daily rate distribution trend for 2nd Line Support job vacancies in London

2nd Line Support
Daily Rate Histogram in London

Daily rate distribution for jobs citing 2nd Line Support in London over the 6 months to 10 May 2026.

Daily rate histogram for 2nd Line Support in London

2nd Line Support
Hourly Rate Trend in London

Contractor hourly rate distribution trend for 2nd Line Support job vacancies in London.

Contractor hourly rate distribution trend for 2nd Line Support job vacancies in London

2nd Line Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the London region over the 6 months to 10 May 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London -9 9 £220 -20.00% 2
West London -22 6 £240 -21.95% 1
South London -15 2 £190 -20.08%
East London -7 1 - -
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in London

For the 6 months to 10 May 2026, 2nd Line Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads across the London region featuring 2nd Line Support in the job title.

1 25 (60.98%) Windows
2 22 (53.66%) Microsoft 365
3 17 (41.46%) Active Directory
4 15 (36.59%) Windows 10
5 14 (34.15%) Customer Service
5 14 (34.15%) Microsoft
5 14 (34.15%) ServiceNow
6 13 (31.71%) Problem-Solving
7 10 (24.39%) Azure
7 10 (24.39%) ITIL
8 8 (19.51%) Apple iOS
8 8 (19.51%) ITSM
8 8 (19.51%) SCCM
9 7 (17.07%) Android
9 7 (17.07%) Entra ID
10 6 (14.63%) DHCP
10 6 (14.63%) DNS
10 6 (14.63%) JIRA
10 6 (14.63%) Mac OS
10 6 (14.63%) Microsoft Intune
10 6 (14.63%) Problem Management
10 6 (14.63%) Remedy
10 6 (14.63%) Remedy ITSM
11 5 (12.20%) Apple
11 5 (12.20%) Microsoft Office
11 5 (12.20%) Service Delivery
11 5 (12.20%) Service Management
11 5 (12.20%) VPN
12 4 (9.76%) Asset Management
12 4 (9.76%) AWS

2nd Line Support Skill Set
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 3 (7.32%) SharePoint
2 2 (4.88%) Microsoft Exchange
Applications
1 5 (12.20%) Microsoft Office
2 1 (2.44%) Microsoft Excel
Business Applications
1 6 (14.63%) Remedy ITSM
Cloud Services
1 22 (53.66%) Microsoft 365
2 10 (24.39%) Azure
3 7 (17.07%) Entra ID
4 4 (9.76%) AWS
5 2 (4.88%) Amazon CloudWatch
5 2 (4.88%) Amazon S3
5 2 (4.88%) AWS Lambda
5 2 (4.88%) Serverless
6 1 (2.44%) Google Workspace
6 1 (2.44%) OneDrive
Communications & Networking
1 6 (14.63%) DHCP
1 6 (14.63%) DNS
2 5 (12.20%) VPN
3 2 (4.88%) Firewall
3 2 (4.88%) Wi-Fi
4 1 (2.44%) LAN
4 1 (2.44%) TCP/IP
4 1 (2.44%) WAN
4 1 (2.44%) Wireless
Database & Business Intelligence
1 2 (4.88%) Amazon Redshift
2 1 (2.44%) SQL Server
Development Applications
1 6 (14.63%) JIRA
General
1 17 (41.46%) Finance
1 17 (41.46%) Social Skills
2 3 (7.32%) Banking
3 2 (4.88%) Investment Banking
4 1 (2.44%) Analytical Skills
4 1 (2.44%) Documentation Skills
4 1 (2.44%) Law
4 1 (2.44%) Legal
4 1 (2.44%) Manufacturing
4 1 (2.44%) Military
4 1 (2.44%) Organisational Skills
4 1 (2.44%) Public Sector
4 1 (2.44%) Retail
Miscellaneous
1 6 (14.63%) Onboarding
2 4 (9.76%) Smartphone
3 1 (2.44%) Self-Motivation
3 1 (2.44%) Video Conferencing
Operating Systems
1 25 (60.98%) Windows
2 15 (36.59%) Windows 10
3 8 (19.51%) Apple iOS
4 7 (17.07%) Android
5 6 (14.63%) Mac OS
6 2 (4.88%) Windows Server
7 1 (2.44%) Linux
Processes & Methodologies
1 14 (34.15%) Customer Service
2 13 (31.71%) Problem-Solving
3 10 (24.39%) ITIL
4 8 (19.51%) ITSM
5 6 (14.63%) Problem Management
6 5 (12.20%) Service Delivery
6 5 (12.20%) Service Management
7 4 (9.76%) Asset Management
8 3 (7.32%) Incident Management
8 3 (7.32%) Migration
8 3 (7.32%) Platform Engineering
8 3 (7.32%) Process Improvement
8 3 (7.32%) User Experience
9 2 (4.88%) Continuous Improvement
9 2 (4.88%) Root Cause Analysis
9 2 (4.88%) Software Deployment
9 2 (4.88%) Validation
10 1 (2.44%) Business Continuity
10 1 (2.44%) Information Security
10 1 (2.44%) Stakeholder Management
Programming Languages
1 2 (4.88%) SQL
2 1 (2.44%) PowerShell
Qualifications
1 3 (7.32%) SC Cleared
1 3 (7.32%) Security Cleared
2 2 (4.88%) CCNA
2 2 (4.88%) Cisco Certification
2 2 (4.88%) Degree
3 1 (2.44%) Computer Science Degree
Quality Assurance & Compliance
1 1 (2.44%) GDPR
System Software
1 17 (41.46%) Active Directory
2 1 (2.44%) Virtual Desktop
2 1 (2.44%) Virtual Servers
Systems Management
1 8 (19.51%) SCCM
2 6 (14.63%) Microsoft Intune
3 1 (2.44%) Single Sign-On
Vendors
1 14 (34.15%) Microsoft
1 14 (34.15%) ServiceNow
2 6 (14.63%) Remedy
3 5 (12.20%) Apple
4 1 (2.44%) Bloomberg
4 1 (2.44%) Charles River
4 1 (2.44%) Google