2nd Line Support Contract Job Trends in London

Second Line Support
England > London

The median Second Line Support daily rate in London is £230, according to job vacancies posted in the 6 months leading up to 27 July 2026.

The table below compares current contractor rates and summary statistics with the previous two years.

6 months to
27 Jul 2026
Same period 2025 Same period 2024
Rank 381 330 327
Rank change year-on-year -51 -3 +48
Contract jobs requiring a 2nd Line Support 48 41 58
As % of all contract jobs in London 0.24% 0.30% 0.35%
As % of the Job Titles category 0.26% 0.32% 0.37%
Number of daily rates quoted 36 29 49
10th Percentile £173 £182 £148
25th Percentile £208 £204 £156
Median daily rate (50th Percentile) £230 £250 £213
Median % change year-on-year -7.90% +17.65% +5.99%
75th Percentile £248 £288 £300
90th Percentile £338 £289 £386
England median daily rate £213 £215 £200
% change year-on-year -1.16% +7.50% -
Number of hourly rates quoted 9 7 3
10th Percentile £17.60 - -
25th Percentile £18.75 £24.00 -
Median hourly rate £19.50 £24.66 £23.80
Median % change year-on-year -20.92% +3.61% -6.13%
75th Percentile £20.25 £27.76 £23.99
90th Percentile £24.76 £31.80 £24.10
England median hourly rate £16.50 £24.25 £23.80
% change year-on-year -31.96% +1.89% +19.00%

All Contract IT Job Roles
London

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in London with a recognized job title 18,508 12,723 15,563
% of contract IT jobs with a recognized job title 93.04% 93.07% 94.25%
Number of daily rates quoted 12,114 8,611 11,076
10th Percentile £363 £331 £340
25th Percentile £450 £425 £450
Median daily rate (50th Percentile) £550 £548 £550
Median % change year-on-year +0.46% -0.45% -4.35%
75th Percentile £650 £675 £688
90th Percentile £763 £788 £800
England median daily rate £525 £510 £525
% change year-on-year +2.94% -2.86% -4.55%
Number of hourly rates quoted 335 200 228
10th Percentile £17.60 £17.98 £17.25
25th Percentile £21.97 £22.75 £22.00
Median hourly rate £39.00 £30.00 £32.40
Median % change year-on-year +30.00% -7.39% -17.38%
75th Percentile £59.36 £50.13 £52.44
90th Percentile £77.83 £63.88 £71.44
England median hourly rate £45.25 £26.30 £43.00
% change year-on-year +72.05% -38.84% -1.71%

2nd Line Support
Job Vacancy Trend in London

Historical trend showing the proportion of contract IT job postings featuring '2nd Line Support' in the job title relative to all contract IT jobs advertised in London.

2nd Line Support job vacancy trend in London

2nd Line Support
Daily Rate Trend in London

Contractor daily rate distribution trend for 2nd Line Support job vacancies in London.

Contractor daily rate distribution trend for 2nd Line Support job vacancies in London

2nd Line Support
Daily Rate Histogram in London

Daily rate distribution for jobs citing 2nd Line Support in London over the 6 months to 27 July 2026.

Daily rate histogram for 2nd Line Support in London

2nd Line Support
Hourly Rate Trend in London

Contractor hourly rate distribution trend for 2nd Line Support job vacancies in London.

Contractor hourly rate distribution trend for 2nd Line Support job vacancies in London

2nd Line Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the London region over the 6 months to 27 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London -10 11 £210 -23.64% 2
West London -16 8 £240 -4.00% 1
East London +5 2 £150 -25.00% 1
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in London

For the 6 months to 27 July 2026, 2nd Line Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads across the London region featuring 2nd Line Support in the job title.

1 35 (72.92%) Windows
2 27 (56.25%) Microsoft 365
3 16 (33.33%) Customer Service
3 16 (33.33%) Microsoft
3 16 (33.33%) Problem-Solving
4 15 (31.25%) Active Directory
5 13 (27.08%) Mac OS
6 9 (18.75%) Windows 10
7 8 (16.67%) ServiceNow
8 7 (14.58%) Entra ID
8 7 (14.58%) JIRA
8 7 (14.58%) Migration
8 7 (14.58%) SCCM
8 7 (14.58%) Service Management
9 6 (12.50%) ITIL
9 6 (12.50%) Microsoft Office
9 6 (12.50%) Problem Management
10 5 (10.42%) Apple
10 5 (10.42%) DNS
10 5 (10.42%) ITSM
10 5 (10.42%) Linux
10 5 (10.42%) Remedy
10 5 (10.42%) Remedy ITSM
10 5 (10.42%) SC Cleared
10 5 (10.42%) Security Cleared
10 5 (10.42%) TCP/IP
11 4 (8.33%) Azure
11 4 (8.33%) Configuration Management
11 4 (8.33%) Degree
11 4 (8.33%) SharePoint

2nd Line Support Skill Set
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 4 (8.33%) SharePoint
Applications
1 6 (12.50%) Microsoft Office
2 1 (2.08%) Microsoft Excel
Business Applications
1 5 (10.42%) Remedy ITSM
Cloud Services
1 27 (56.25%) Microsoft 365
2 7 (14.58%) Entra ID
3 4 (8.33%) Azure
4 3 (6.25%) AWS
4 3 (6.25%) OneDrive
5 2 (4.17%) Amazon CloudWatch
5 2 (4.17%) Amazon S3
5 2 (4.17%) AWS Lambda
5 2 (4.17%) Serverless
Communications & Networking
1 5 (10.42%) DNS
1 5 (10.42%) TCP/IP
2 3 (6.25%) Internet
2 3 (6.25%) Wi-Fi
3 2 (4.17%) Firewall
3 2 (4.17%) VPN
4 1 (2.08%) DHCP
4 1 (2.08%) LAN
4 1 (2.08%) WAN
4 1 (2.08%) Wireless
Database & Business Intelligence
1 2 (4.17%) Amazon Redshift
2 1 (2.08%) SQL Server
Development Applications
1 7 (14.58%) JIRA
General
1 20 (41.67%) Finance
2 16 (33.33%) Social Skills
3 2 (4.17%) Banking
4 1 (2.08%) Documentation Skills
4 1 (2.08%) Investment Banking
4 1 (2.08%) Manufacturing
4 1 (2.08%) Military
4 1 (2.08%) Public Sector
Miscellaneous
1 6 (12.50%) Onboarding
2 5 (10.42%) Video Conferencing
3 2 (4.17%) iPhone
4 1 (2.08%) iPad
4 1 (2.08%) Self-Motivation
Operating Systems
1 35 (72.92%) Windows
2 13 (27.08%) Mac OS
3 9 (18.75%) Windows 10
4 5 (10.42%) Linux
5 4 (8.33%) Ubuntu
6 3 (6.25%) Apple iOS
7 2 (4.17%) Windows Server
8 1 (2.08%) Android
Processes & Methodologies
1 16 (33.33%) Customer Service
1 16 (33.33%) Problem-Solving
2 7 (14.58%) Migration
2 7 (14.58%) Service Management
3 6 (12.50%) ITIL
3 6 (12.50%) Problem Management
4 5 (10.42%) ITSM
5 4 (8.33%) Configuration Management
5 4 (8.33%) User Experience
6 3 (6.25%) Antivirus Management
6 3 (6.25%) Continuous Improvement
6 3 (6.25%) Inventory Management
6 3 (6.25%) Ticket Management
7 2 (4.17%) Asset Management
7 2 (4.17%) Data Security
7 2 (4.17%) Mobile Device Management
7 2 (4.17%) Platform Engineering
7 2 (4.17%) Software Deployment
7 2 (4.17%) Validation
8 1 (2.08%) AI
Programming Languages
1 2 (4.17%) SQL
2 1 (2.08%) PowerShell
Qualifications
1 5 (10.42%) SC Cleared
1 5 (10.42%) Security Cleared
2 4 (8.33%) Degree
3 2 (4.17%) CCNA
3 2 (4.17%) Cisco Certification
4 1 (2.08%) A+ Certification
4 1 (2.08%) Computer Science Degree
4 1 (2.08%) DBS Check
4 1 (2.08%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 3 (6.25%) SLA
2 1 (2.08%) GDPR
System Software
1 15 (31.25%) Active Directory
2 1 (2.08%) Virtual Servers
Systems Management
1 7 (14.58%) SCCM
2 2 (4.17%) Jamf Pro
2 2 (4.17%) Microsoft Intune
Vendors
1 16 (33.33%) Microsoft
2 8 (16.67%) ServiceNow
3 5 (10.42%) Apple
3 5 (10.42%) Remedy
4 3 (6.25%) Cisco
4 3 (6.25%) Samsung
5 2 (4.17%) CrowdStrike
5 2 (4.17%) Google
5 2 (4.17%) Zscaler
6 1 (2.08%) Bloomberg
6 1 (2.08%) Charles River
6 1 (2.08%) HP
6 1 (2.08%) Meraki
6 1 (2.08%) Snow
6 1 (2.08%) Yealink