Period
to

The median contractor rate for a 2nd Line Support was £220 per day in advertised job vacancies in London during the 6 months to 25 June 2022.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Support
England > London
6 months to
25 Jun 2022
Same period 2021 Same period 2020
Rank 352 447 323
Rank change year-on-year +95 -124 +31
Contract jobs requiring a 2nd Line Support 233 53 89
As % of all contract jobs advertised in London 0.60% 0.20% 0.51%
As % of the Job Titles category 0.65% 0.21% 0.54%
Number of daily rates quoted 158 42 70
10th Percentile £150 £140 £128
25th Percentile £170 £153 £135
Median daily rate (50th Percentile) £220 £190 £170
Median % change year-on-year +15.79% +11.76% +4.62%
75th Percentile £264 £238 £202
90th Percentile £314 £300 £250
England median daily rate £190 £173 £170
% change year-on-year +10.14% +1.47% +6.25%
Number of hourly rates quoted 29 4 6
10th Percentile £21.00 £16.26 £16.75
25th Percentile - £16.27 £19.00
Median hourly rate £23.91 £20.00 £19.20
Median % change year-on-year +19.55% +4.19% -8.60%
75th Percentile - £22.81 £19.85
90th Percentile £35.00 £22.93 £20.50
England median hourly rate £21.50 £17.34 £15.85
% change year-on-year +24.01% +9.38% +1.41%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
London
Contract vacancies in London with a recognized job title 36,120 24,811 16,381
% of contract IT jobs with a recognized job title 92.88% 92.79% 93.56%
Number of daily rates quoted 26,557 17,846 11,858
10th Percentile £375 £350 £313
25th Percentile £473 £425 £413
Median daily rate (50th Percentile) £575 £525 £513
Median % change year-on-year +9.52% +2.44% +2.50%
75th Percentile £688 £638 £613
90th Percentile £788 £713 £700
England median daily rate £538 £500 £475
% change year-on-year +7.50% +5.26% -
Number of hourly rates quoted 369 240 194
10th Percentile £16.20 £15.00 £14.26
25th Percentile £22.00 £20.08 £18.78
Median hourly rate £35.00 £32.68 £31.83
Median % change year-on-year +7.12% +2.65% +55.27%
75th Percentile £50.00 £51.56 £47.83
90th Percentile £67.50 £66.50 £62.48
England median hourly rate £24.00 £21.00 £19.50
% change year-on-year +14.29% +7.69% +4.00%

2nd Line Support
Job Vacancy Trend in London

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for 2nd Line Support in London

2nd Line Support
Contractor Daily Rate Trend in London

3-month moving average daily rate quoted in jobs citing 2nd Line Support in London.

Daily rate trend for 2nd Line Support in London

2nd Line Support
Daily Rate Histogram in London

Daily rate distribution for jobs citing 2nd Line Support in London over the 6 months to 25 June 2022.

Daily rate histogram for 2nd Line Support in London

2nd Line Support
Contractor Hourly Rate Trend in London

3-month moving average hourly rates quoted in jobs citing 2nd Line Support in London.

Hourly rate trend for 2nd Line Support in London

2nd Line Support
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing 2nd Line Support in London over the 6 months to 25 June 2022.

Hourly rate histogram for 2nd Line Support in London

2nd Line Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the London region over the 6 months to 25 June 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London -4 35 £225 - 7
West London -7 7 £180 +2.86% 2
North London 0 6 £200 +29.03% 4
East London -4 6 £175 -3.45% 3
South London - 4 £205 - 2
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 25 June 2022, 2nd Line Support contract jobs required the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the London region featuring 2nd Line Support in the job title.

1 160 (68.67%) Windows
2 129 (55.36%) Microsoft 365
3 105 (45.06%) Active Directory
4 77 (33.05%) Microsoft
5 61 (26.18%) Windows 10
6 59 (25.32%) Social Skills
7 48 (20.60%) ITIL
8 46 (19.74%) Cisco
9 43 (18.45%) Microsoft Office
10 41 (17.60%) SCCM
11 37 (15.88%) Video Conferencing
12 36 (15.45%) Citrix
13 33 (14.16%) Azure
14 31 (13.30%) Microsoft Intune
15 29 (12.45%) WAN
16 27 (11.59%) Finance
17 26 (11.16%) Business Continuity
17 26 (11.16%) HP
18 25 (10.73%) Dell
19 23 (9.87%) EMC
19 23 (9.87%) Avaya
19 23 (9.87%) SAN
19 23 (9.87%) MS Exchange
19 23 (9.87%) LAN
20 22 (9.44%) SharePoint
20 22 (9.44%) VMware
20 22 (9.44%) Windows Server
21 20 (8.58%) Service Management
21 20 (8.58%) High Availability
21 20 (8.58%) VMware Infrastructure

2nd Line Support Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 23 (9.87%) MS Exchange
2 22 (9.44%) SharePoint
3 6 (2.58%) IIS
4 4 (1.72%) Exchange Server 2003
5 1 (0.43%) Blackberry Enterprise Server
5 1 (0.43%) CMS
5 1 (0.43%) Confluence
5 1 (0.43%) Exchange Server 2010
5 1 (0.43%) Exchange Server 2013
5 1 (0.43%) SharePoint 2010
5 1 (0.43%) SharePoint 2013
5 1 (0.43%) Tomcat
Applications
1 43 (18.45%) Microsoft Office
2 4 (1.72%) Microsoft Excel
3 1 (0.43%) Chatbot
3 1 (0.43%) Microsoft PowerPoint
Business Applications
1 1 (0.43%) Elite 3E
1 1 (0.43%) Remedy ITSM
1 1 (0.43%) Salesforce.com CRM
Cloud Services
1 129 (55.36%) Microsoft 365
2 33 (14.16%) Azure
3 13 (5.58%) OneDrive
4 12 (5.15%) Azure Active Directory
5 5 (2.15%) Google Workspace
5 5 (2.15%) Mimecast
6 3 (1.29%) Slack
7 2 (0.86%) AWS
8 1 (0.43%) Dropbox
8 1 (0.43%) GitHub
8 1 (0.43%) SaaS
8 1 (0.43%) Serverless
8 1 (0.43%) Trello
Communications & Networking
1 29 (12.45%) WAN
2 23 (9.87%) LAN
2 23 (9.87%) SAN
3 18 (7.73%) TCP/IP
3 18 (7.73%) VPN
4 17 (7.30%) VoIP
5 16 (6.87%) DNS
6 13 (5.58%) DHCP
7 11 (4.72%) Wi-Fi
8 6 (2.58%) IP Telephony
9 3 (1.29%) Firewall
9 3 (1.29%) Remote Desktop
9 3 (1.29%) SD-WAN
9 3 (1.29%) WebEx
9 3 (1.29%) Wireless
10 2 (0.86%) DWDM
10 2 (0.86%) Ethernet
10 2 (0.86%) Unified Communications
10 2 (0.86%) VLAN
10 2 (0.86%) WLAN
Database & Business Intelligence
1 4 (1.72%) SQL Server
Development Applications
1 4 (1.72%) JIRA
2 3 (1.29%) Hudson
3 1 (0.43%) Git (software)
General
1 59 (25.32%) Social Skills
2 27 (11.59%) Finance
3 13 (5.58%) Public Sector
4 11 (4.72%) Banking
5 7 (3.00%) Analytical Skills
6 5 (2.15%) Legal
7 4 (1.72%) Presentation Skills
7 4 (1.72%) Retail
7 4 (1.72%) Telecoms
8 3 (1.29%) Back Office
8 3 (1.29%) French Language
8 3 (1.29%) Investment Banking
8 3 (1.29%) Law
9 2 (0.86%) Financial Institution
9 2 (0.86%) Games
9 2 (0.86%) Manufacturing
9 2 (0.86%) Organisational Skills
10 1 (0.43%) Front Office
10 1 (0.43%) Local Government
10 1 (0.43%) Marketing
Libraries, Frameworks & Software Standards
1 3 (1.29%) XMPP
2 1 (0.43%) .NET
2 1 (0.43%) Node.js
2 1 (0.43%) Web Services
Miscellaneous
1 37 (15.88%) Video Conferencing
2 8 (3.43%) NHS
3 5 (2.15%) iPhone
3 5 (2.15%) Self-Motivation
4 4 (1.72%) Fat Client
4 4 (1.72%) iPad
4 4 (1.72%) Thin Client
4 4 (1.72%) User Experience
5 3 (1.29%) BYOD
6 2 (0.86%) Management Information System
6 2 (0.86%) PDA
6 2 (0.86%) PKI
6 2 (0.86%) Smartphone
7 1 (0.43%) Blackberry
7 1 (0.43%) CMDB
7 1 (0.43%) Data Protection Act
7 1 (0.43%) Data Structures
7 1 (0.43%) Foreign Exchange (FX)
7 1 (0.43%) Wiki
Operating Systems
1 160 (68.67%) Windows
2 61 (26.18%) Windows 10
3 22 (9.44%) Windows Server
4 17 (7.30%) Apple iOS
4 17 (7.30%) Windows 7
5 14 (6.01%) Mac OS
6 11 (4.72%) Android
7 10 (4.29%) Windows Server 2012
7 10 (4.29%) Windows Server 2016
8 6 (2.58%) Windows Server 2008
9 5 (2.15%) Mac OS X
10 3 (1.29%) Windows Server 2019
11 2 (0.86%) Linux
11 2 (0.86%) Windows Server 2003
11 2 (0.86%) Windows XP
12 1 (0.43%) VMS
12 1 (0.43%) Windows 8
Processes & Methodologies
1 48 (20.60%) ITIL
2 26 (11.16%) Business Continuity
3 20 (8.58%) High Availability
3 20 (8.58%) Service Management
4 19 (8.15%) Problem-Solving
5 13 (5.58%) Asset Management
6 12 (5.15%) ITSM
7 9 (3.86%) Incident Management
7 9 (3.86%) Migration
7 9 (3.86%) Server Patching
8 8 (3.43%) Change Management
9 7 (3.00%) Continuous Improvement
9 7 (3.00%) Mobile Device Management
9 7 (3.00%) Problem Management
10 6 (2.58%) Investment Management
10 6 (2.58%) Root Cause Analysis
10 6 (2.58%) Time Management
10 6 (2.58%) Virtual Environments
11 5 (2.15%) Break/Fix
11 5 (2.15%) Proactive Maintenance
Programming Languages
1 10 (4.29%) PowerShell
2 6 (2.58%) SQL
3 4 (1.72%) VB
4 2 (0.86%) VBScript
5 1 (0.43%) Bash
5 1 (0.43%) C
5 1 (0.43%) Java
5 1 (0.43%) JavaScript
5 1 (0.43%) PHP
5 1 (0.43%) Python
Qualifications
1 17 (7.30%) Security Cleared
2 10 (4.29%) SC Cleared
3 8 (3.43%) CCNA
3 8 (3.43%) Cisco Certification
4 7 (3.00%) Degree
4 7 (3.00%) DV Cleared
4 7 (3.00%) ITIL Certification
5 6 (2.58%) Microsoft Certification
6 4 (1.72%) MCITP
6 4 (1.72%) MCSA
7 2 (0.86%) BPSS Clearance
7 2 (0.86%) MCP
8 1 (0.43%) CCA
8 1 (0.43%) Computer Science Degree
8 1 (0.43%) CTC Cleared
8 1 (0.43%) DBS Check
8 1 (0.43%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 18 (7.73%) SLA
2 3 (1.29%) Accessibility
3 2 (0.86%) WCAG
System Software
1 105 (45.06%) Active Directory
2 20 (8.58%) VMware Infrastructure
3 5 (2.15%) Virtual Servers
4 4 (1.72%) BitLocker
5 3 (1.29%) Xen
6 2 (0.86%) Virtual Desktop
7 1 (0.43%) Citrix Hypervisor
7 1 (0.43%) Docker
7 1 (0.43%) Hyper-V
7 1 (0.43%) Terminal Services
7 1 (0.43%) Virtual Machines
7 1 (0.43%) VMware Server
7 1 (0.43%) XenApp
Systems Management
1 41 (17.60%) SCCM
2 31 (13.30%) Microsoft Intune
3 4 (1.72%) Jamf Pro
4 3 (1.29%) AirWatch
5 2 (0.86%) AppManager
6 1 (0.43%) Active Directory Federation Services
6 1 (0.43%) Autotask
6 1 (0.43%) SCVMM
6 1 (0.43%) Single Sign-On
6 1 (0.43%) WSUS
Vendors
1 77 (33.05%) Microsoft
2 46 (19.74%) Cisco
3 36 (15.45%) Citrix
4 26 (11.16%) HP
5 25 (10.73%) Dell
6 23 (9.87%) Avaya
6 23 (9.87%) EMC
7 22 (9.44%) VMware
8 18 (7.73%) Apple
9 17 (7.30%) ServiceNow
10 5 (2.15%) Bloomberg
10 5 (2.15%) MobileIron
11 4 (1.72%) Google
11 4 (1.72%) Meraki
11 4 (1.72%) Remedy
12 3 (1.29%) Ivanti
12 3 (1.29%) Refinitiv
12 3 (1.29%) Veeam
13 2 (0.86%) Okta
13 2 (0.86%) Xerox