2nd Line Support Contract Job Trends in London

Second Line Support
England > London

The median Second Line Support daily rate in London is £200, according to job vacancies posted in the 6 months leading up to 21 October 2025.

The table below compares current contractor rates and summary statistics with the previous two years.

6 months to
21 Oct 2025
Same period 2024 Same period 2023
Rank 326 320 356
Rank change year-on-year -6 +36 -6
Contract jobs requiring a 2nd Line Support 47 61 80
As % of all contract jobs in London 0.35% 0.39% 0.38%
As % of the Job Titles category 0.38% 0.41% 0.41%
Number of daily rates quoted 30 44 66
10th Percentile £153 £159 £133
25th Percentile £156 £196 £173
Median daily rate (50th Percentile) £200 £225 £203
Median % change year-on-year -11.11% +11.11% -13.83%
75th Percentile £239 £288 £238
90th Percentile £288 £423 £300
England median daily rate £195 £215 £200
% change year-on-year -9.30% +7.50% -2.44%
Number of hourly rates quoted 4 2 6
10th Percentile - £23.84 £22.52
25th Percentile - £23.90 £22.75
Median hourly rate £24.00 £23.99 £23.50
Median % change year-on-year +0.04% +2.09% -4.08%
75th Percentile £24.29 £24.09 £24.79
90th Percentile £24.81 £24.14 £25.49
England median hourly rate £21.04 £24.18 £20.00
% change year-on-year -12.99% +20.90% -16.35%

All Contract IT Job Vacancies
London

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in London with a recognized job title 12,385 14,895 19,565
% of contract IT jobs with a recognized job title 92.48% 94.06% 94.01%
Number of daily rates quoted 8,246 9,671 14,260
10th Percentile £335 £348 £350
25th Percentile £425 £450 £458
Median daily rate (50th Percentile) £550 £550 £575
Median % change year-on-year - -4.35% -
75th Percentile £665 £675 £688
90th Percentile £775 £800 £800
England median daily rate £513 £525 £540
% change year-on-year -2.38% -2.78% -1.82%
Number of hourly rates quoted 213 166 213
10th Percentile £17.00 £17.25 £18.36
25th Percentile £22.00 £23.80 £22.29
Median hourly rate £26.50 £37.50 £39.83
Median % change year-on-year -29.33% -5.85% +21.62%
75th Percentile £48.00 £58.75 £60.00
90th Percentile £67.11 £79.75 £76.00
England median hourly rate £25.15 £42.94 £45.88
% change year-on-year -41.43% -6.41% +60.98%

2nd Line Support
Job Vacancy Trend in London

Historical trend showing the proportion of contract IT job postings featuring '2nd Line Support' in the job title relative to all contract IT jobs advertised in London.

2nd Line Support job vacancy trend in London

2nd Line Support
Daily Rate Trend in London

Contractor daily rate distribution trend for 2nd Line Support job vacancies in London.

Contractor daily rate distribution trend for 2nd Line Support job vacancies in London

2nd Line Support
Daily Rate Histogram in London

Daily rate distribution for jobs citing 2nd Line Support in London over the 6 months to 21 October 2025.

Daily rate histogram for 2nd Line Support in London

2nd Line Support
Hourly Rate Trend in London

Contractor hourly rate distribution trend for 2nd Line Support job vacancies in London.

Contractor hourly rate distribution trend for 2nd Line Support job vacancies in London

2nd Line Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the London region over the 6 months to 21 October 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London +5 10 £200 - 4
West London +2 9 £250 +38.89% 4
East London +2 2 £200 -11.11%
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in London

For the 6 months to 21 October 2025, 2nd Line Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads across the London region featuring 2nd Line Support in the job title.

1 34 (72.34%) Windows
2 27 (57.45%) Microsoft 365
3 22 (46.81%) Active Directory
3 22 (46.81%) Windows 10
4 21 (44.68%) Microsoft
5 17 (36.17%) Microsoft Office
6 12 (25.53%) VPN
7 10 (21.28%) Android
7 10 (21.28%) Azure
7 10 (21.28%) DHCP
7 10 (21.28%) DNS
7 10 (21.28%) Microsoft Exchange
7 10 (21.28%) ServiceNow
7 10 (21.28%) SharePoint
8 9 (19.15%) Cisco
8 9 (19.15%) Mac OS
9 8 (17.02%) Business Intelligence
9 8 (17.02%) Citrix
9 8 (17.02%) Degree
9 8 (17.02%) Dell
9 8 (17.02%) Digital Marketing
9 8 (17.02%) Entra ID
9 8 (17.02%) HP
9 8 (17.02%) LAN
9 8 (17.02%) Programme Management
9 8 (17.02%) SAP
9 8 (17.02%) WAN
10 7 (14.89%) Apple
10 7 (14.89%) Customer Service
10 7 (14.89%) ITIL

2nd Line Support Skill Set
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 10 (21.28%) Microsoft Exchange
1 10 (21.28%) SharePoint
Applications
1 17 (36.17%) Microsoft Office
2 1 (2.13%) Microsoft Excel
2 1 (2.13%) Microsoft PowerPoint
Business Applications
1 4 (8.51%) Remedy ITSM
2 1 (2.13%) Alphatax
Cloud Services
1 27 (57.45%) Microsoft 365
2 10 (21.28%) Azure
3 8 (17.02%) Entra ID
4 3 (6.38%) OneDrive
5 2 (4.26%) Google Workspace
6 1 (2.13%) AWS
Communications & Networking
1 12 (25.53%) VPN
2 10 (21.28%) DHCP
2 10 (21.28%) DNS
3 8 (17.02%) LAN
3 8 (17.02%) WAN
4 6 (12.77%) TCP/IP
4 6 (12.77%) Wireless
5 5 (10.64%) Firewall
6 2 (4.26%) WebEx
6 2 (4.26%) Wi-Fi
7 1 (2.13%) Internet
7 1 (2.13%) Remote Desktop
Database & Business Intelligence
1 1 (2.13%) SQL Server
General
1 20 (42.55%) Social Skills
2 17 (36.17%) Finance
3 10 (21.28%) Public Sector
4 8 (17.02%) Electronics
4 8 (17.02%) Manufacturing
4 8 (17.02%) Marketing
4 8 (17.02%) Telecoms
5 3 (6.38%) Banking
6 2 (4.26%) Analytical Skills
6 2 (4.26%) Inclusion and Diversity
6 2 (4.26%) Local Government
7 1 (2.13%) Legal
7 1 (2.13%) Multimedia
7 1 (2.13%) Publishing
7 1 (2.13%) Retail
Miscellaneous
1 6 (12.77%) Data Centre
2 2 (4.26%) Onboarding
3 1 (2.13%) Data Protection Act
3 1 (2.13%) Replication
3 1 (2.13%) Self-Motivation
3 1 (2.13%) Video Conferencing
3 1 (2.13%) Web Conferencing
Operating Systems
1 34 (72.34%) Windows
2 22 (46.81%) Windows 10
3 10 (21.28%) Android
4 9 (19.15%) Mac OS
5 7 (14.89%) Windows Server 2019
6 6 (12.77%) Windows Server 2016
7 5 (10.64%) Apple iOS
8 3 (6.38%) Mac OS X
8 3 (6.38%) Windows Server
9 2 (4.26%) Windows 8
9 2 (4.26%) Windows XP
10 1 (2.13%) Linux
Processes & Methodologies
1 8 (17.02%) Business Intelligence
1 8 (17.02%) Digital Marketing
1 8 (17.02%) Programme Management
2 7 (14.89%) Customer Service
2 7 (14.89%) ITIL
3 6 (12.77%) ITSM
4 4 (8.51%) Asset Management
4 4 (8.51%) Mobile Device Management
4 4 (8.51%) Problem-Solving
5 3 (6.38%) Service Management
6 2 (4.26%) Cybersecurity
6 2 (4.26%) Incident Management
6 2 (4.26%) Network Monitoring
6 2 (4.26%) Server Management
7 1 (2.13%) Break/Fix
7 1 (2.13%) Customer Experience
7 1 (2.13%) Infrastructure Monitoring
7 1 (2.13%) Multi-Factor Authentication
7 1 (2.13%) Proactive Monitoring
7 1 (2.13%) Ticket Management
Programming Languages
1 2 (4.26%) SQL
Qualifications
1 8 (17.02%) Degree
2 7 (14.89%) SC Cleared
2 7 (14.89%) Security Cleared
3 2 (4.26%) CCNA
3 2 (4.26%) Cisco Certification
3 2 (4.26%) Microsoft Certification
4 1 (2.13%) MCP
4 1 (2.13%) MCSA
4 1 (2.13%) MCSE
Quality Assurance & Compliance
1 2 (4.26%) SLA
System Software
1 22 (46.81%) Active Directory
2 3 (6.38%) Virtual Desktop
2 3 (6.38%) vSphere
2 3 (6.38%) XenApp
3 1 (2.13%) VMware Infrastructure
Systems Management
1 7 (14.89%) Microsoft Intune
2 5 (10.64%) SCCM
3 2 (4.26%) McAfee ePO
3 2 (4.26%) Norton AntiVirus
4 1 (2.13%) Jamf Pro
Vendors
1 21 (44.68%) Microsoft
2 10 (21.28%) ServiceNow
3 9 (19.15%) Cisco
4 8 (17.02%) Citrix
4 8 (17.02%) Dell
4 8 (17.02%) HP
4 8 (17.02%) SAP
5 7 (14.89%) Apple
6 4 (8.51%) Remedy
7 3 (6.38%) Sage
7 3 (6.38%) VMware
8 2 (4.26%) Adobe
8 2 (4.26%) Autodesk
8 2 (4.26%) AVG
8 2 (4.26%) GFI Software
8 2 (4.26%) McAfee
8 2 (4.26%) Sophos
8 2 (4.26%) Symantec
8 2 (4.26%) Toshiba
8 2 (4.26%) Wyse