2nd Line Support Contracts in London

Second Line Support
England > London

The median Second Line Support daily rate in London is £200 according to job vacancies posted during the 6 months to 18 April 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
18 Apr 2024
Same period 2023 Same period 2022
Rank 322 377 403
Rank change year-on-year +55 +26 +13
Contract jobs requiring a 2nd Line Support 73 130 201
As % of all contract jobs advertised in London 0.41% 0.47% 0.51%
As % of the Job Titles category 0.44% 0.50% 0.54%
Number of daily rates quoted 62 91 132
10th Percentile £140 £163 £150
25th Percentile £155 £186 £174
Median daily rate (50th Percentile) £200 £230 £220
Median % change year-on-year -13.04% +4.55% +18.92%
75th Percentile £244 £275 £250
90th Percentile £300 £313 £300
England median daily rate £200 £223 £190
% change year-on-year -10.11% +17.11% +10.14%
Number of hourly rates quoted 2 10 24
10th Percentile £19.35 £15.73 £21.00
25th Percentile £19.97 £20.42 £21.38
Median hourly rate £21.01 £25.00 £23.91
Median % change year-on-year -15.96% +4.56% +6.27%
75th Percentile £22.05 £25.53 -
90th Percentile £22.67 £28.70 £38.13
England median hourly rate £17.72 £20.21 £19.86
% change year-on-year -12.32% +1.76% +4.53%

All Contract IT Job Vacancies
London

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in London with a recognized job title 16,639 26,231 37,490
% of contract IT jobs with a recognized job title 93.14% 95.27% 95.35%
Number of daily rates quoted 12,042 18,937 27,371
10th Percentile £325 £363 £375
25th Percentile £440 £463 £469
Median daily rate (50th Percentile) £550 £575 £575
Median % change year-on-year -4.35% - +9.52%
75th Percentile £675 £700 £675
90th Percentile £788 £800 £775
England median daily rate £525 £550 £525
% change year-on-year -4.55% +4.76% +10.53%
Number of hourly rates quoted 341 300 454
10th Percentile £16.00 £18.00 £16.50
25th Percentile £20.00 £22.50 £22.05
Median hourly rate £27.81 £35.00 £35.00
Median % change year-on-year -20.54% - +12.90%
75th Percentile £43.75 £60.00 £49.25
90th Percentile £64.53 £76.43 £67.50
England median hourly rate £35.00 £43.25 £22.28
% change year-on-year -19.08% +94.12% -0.62%

2nd Line Support
Job Vacancy Trend in London

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for 2nd Line Support in London

2nd Line Support
Contractor Daily Rate Trend in London

3-month moving average daily rate quoted in jobs citing 2nd Line Support in London.

Daily rate trend for 2nd Line Support in London

2nd Line Support
Daily Rate Histogram in London

Daily rate distribution for jobs citing 2nd Line Support in London over the 6 months to 18 April 2024.

Daily rate histogram for 2nd Line Support in London

2nd Line Support
Contractor Hourly Rate Trend in London

3-month moving average hourly rates quoted in jobs citing 2nd Line Support in London.

Hourly rate trend for 2nd Line Support in London

2nd Line Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the London region over the 6 months to 18 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London +45 7 £200 -0.25% 1
South London +14 2 £200 - 1
East London -6 2 £123 -36.36%
West London +12 1 £150 -37.50% 1
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in London

For the 6 months to 18 April 2024, 2nd Line Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the London region featuring 2nd Line Support in the job title.

1 59 (80.82%) Windows
2 48 (65.75%) Microsoft
3 42 (57.53%) Active Directory
3 42 (57.53%) Microsoft 365
4 34 (46.58%) Social Skills
5 29 (39.73%) Microsoft Office
6 21 (28.77%) Customer Service
7 18 (24.66%) Windows 10
8 15 (20.55%) Azure
8 15 (20.55%) SCCM
9 14 (19.18%) Finance
10 13 (17.81%) Microsoft Exchange
11 12 (16.44%) Problem-Solving
11 12 (16.44%) Security Cleared
12 11 (15.07%) ITIL
13 10 (13.70%) SC Cleared
13 10 (13.70%) Asset Management
14 9 (12.33%) Banking
14 9 (12.33%) Mac OS
14 9 (12.33%) VPN
15 8 (10.96%) Microsoft Excel
15 8 (10.96%) Degree
15 8 (10.96%) JIRA
15 8 (10.96%) WhatsApp
16 7 (9.59%) ServiceNow
16 7 (9.59%) Microsoft Intune
16 7 (9.59%) Apple iOS
16 7 (9.59%) Video Conferencing
16 7 (9.59%) Android
16 7 (9.59%) LAN

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (17.81%) Microsoft Exchange
2 1 (1.37%) Exchange Server 2013
2 1 (1.37%) SharePoint
Applications
1 29 (39.73%) Microsoft Office
2 8 (10.96%) Microsoft Excel
3 3 (4.11%) Microsoft PowerPoint
Cloud Services
1 42 (57.53%) Microsoft 365
2 15 (20.55%) Azure
3 8 (10.96%) WhatsApp
4 5 (6.85%) Asana
4 5 (6.85%) Slack
5 3 (4.11%) OneDrive
6 2 (2.74%) Entra ID
6 2 (2.74%) Google Workspace
Communications & Networking
1 9 (12.33%) VPN
2 7 (9.59%) LAN
3 6 (8.22%) WAN
3 6 (8.22%) Wireless
4 4 (5.48%) Firewall
4 4 (5.48%) VoIP
5 3 (4.11%) Internet
5 3 (4.11%) Remote Desktop
5 3 (4.11%) Wi-Fi
6 2 (2.74%) DHCP
6 2 (2.74%) DNS
6 2 (2.74%) FTP
6 2 (2.74%) Intranet
6 2 (2.74%) VLAN
7 1 (1.37%) Cisco IOS
7 1 (1.37%) SAN
7 1 (1.37%) TCP/IP
Development Applications
1 8 (10.96%) JIRA
2 2 (2.74%) Hudson
General
1 34 (46.58%) Social Skills
2 14 (19.18%) Finance
3 9 (12.33%) Banking
4 6 (8.22%) Analytical Skills
4 6 (8.22%) Public Sector
5 4 (5.48%) Legal
6 3 (4.11%) Billing
6 3 (4.11%) Presentation Skills
7 2 (2.74%) Advertising
7 2 (2.74%) Marketing
7 2 (2.74%) Multimedia
7 2 (2.74%) Organisational Skills
7 2 (2.74%) Telecoms
8 1 (1.37%) French Language
8 1 (1.37%) Front Office
8 1 (1.37%) Investment Banking
8 1 (1.37%) Law
8 1 (1.37%) Local Government
Libraries, Frameworks & Software Standards
1 1 (1.37%) .NET
1 1 (1.37%) Middleware
1 1 (1.37%) Rendezvous
1 1 (1.37%) TIBCO EMS
Miscellaneous
1 7 (9.59%) Video Conferencing
2 6 (8.22%) Onboarding
2 6 (8.22%) Smartphone
3 5 (6.85%) iPad
4 4 (5.48%) iPhone
4 4 (5.48%) Management Information System
5 2 (2.74%) Clustering
5 2 (2.74%) Driving Licence
5 2 (2.74%) Foreign Exchange (FX)
6 1 (1.37%) Blackberry
6 1 (1.37%) Digital Signage
6 1 (1.37%) Fixed Income
6 1 (1.37%) PDA
6 1 (1.37%) Self-Motivation
6 1 (1.37%) Virtual Team
Operating Systems
1 59 (80.82%) Windows
2 18 (24.66%) Windows 10
3 9 (12.33%) Mac OS
4 7 (9.59%) Android
4 7 (9.59%) Apple iOS
5 6 (8.22%) Windows Server
6 5 (6.85%) Windows 7
7 3 (4.11%) Windows Server 2019
8 2 (2.74%) Windows Server 2008
9 1 (1.37%) Mac OS X
9 1 (1.37%) OpenVMS
9 1 (1.37%) Unix
9 1 (1.37%) VMS
9 1 (1.37%) Windows Server 2012
Processes & Methodologies
1 21 (28.77%) Customer Service
2 12 (16.44%) Problem-Solving
3 11 (15.07%) ITIL
4 10 (13.70%) Asset Management
5 6 (8.22%) Investment Management
6 5 (6.85%) Information Security
6 5 (6.85%) Mobile Device Management
6 5 (6.85%) Proactive Maintenance
7 4 (5.48%) ITSM
7 4 (5.48%) Migration
7 4 (5.48%) Service Management
8 3 (4.11%) Change Management
8 3 (4.11%) Collaborative Working
8 3 (4.11%) Data Protection
8 3 (4.11%) Proactive Monitoring
8 3 (4.11%) Root Cause Analysis
8 3 (4.11%) Service Delivery
8 3 (4.11%) Software Deployment
8 3 (4.11%) User Experience
8 3 (4.11%) Visualisation
Programming Languages
1 3 (4.11%) PowerShell
2 1 (1.37%) Python
Qualifications
1 12 (16.44%) Security Cleared
2 10 (13.70%) SC Cleared
3 8 (10.96%) Degree
4 5 (6.85%) A+ Certification
4 5 (6.85%) Microsoft Certification
5 3 (4.11%) ITIL Certification
6 2 (2.74%) DV Cleared
6 2 (2.74%) MCITP
6 2 (2.74%) MCP
7 1 (1.37%) CCNA
7 1 (1.37%) Cisco Certification
7 1 (1.37%) DBS Check
7 1 (1.37%) MCSA
7 1 (1.37%) MCSE
Quality Assurance & Compliance
1 6 (8.22%) SLA
System Software
1 42 (57.53%) Active Directory
2 2 (2.74%) Hyper-V
2 2 (2.74%) VMware Infrastructure
3 1 (1.37%) Virtual Machines
Systems Management
1 15 (20.55%) SCCM
2 7 (9.59%) Microsoft Intune
3 5 (6.85%) Jamf Pro
4 2 (2.74%) Failover Clustering
5 1 (1.37%) ITRS Geneos
5 1 (1.37%) PaperCut
5 1 (1.37%) Single Sign-On
Vendors
1 48 (65.75%) Microsoft
2 7 (9.59%) Apple
2 7 (9.59%) ServiceNow
3 5 (6.85%) Palo Alto
3 5 (6.85%) Zscaler
4 4 (5.48%) Dell
4 4 (5.48%) VMware
5 3 (4.11%) Citrix
6 2 (2.74%) Cisco
6 2 (2.74%) Computacenter
6 2 (2.74%) Google
6 2 (2.74%) HP
7 1 (1.37%) Avaya
7 1 (1.37%) EMC
7 1 (1.37%) Facebook
7 1 (1.37%) IBM
7 1 (1.37%) Instagram
7 1 (1.37%) Micro Focus
7 1 (1.37%) TIBCO
7 1 (1.37%) Veeam