2nd Line Support Contracts in London

Second Line Support
England > London

The median Second Line Support daily rate in London is £250, according to job vacancies posted in the 6 months leading up to 1 May 2025.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
1 May 2025
Same period 2024 Same period 2023
Rank 310 322 365
Rank change year-on-year +12 +43 +35
Contract jobs requiring a 2nd Line Support 43 69 130
As % of all contract jobs advertised in London 0.34% 0.39% 0.48%
As % of the Job Titles category 0.37% 0.42% 0.50%
Number of daily rates quoted 34 58 89
10th Percentile £202 £140 £163
25th Percentile £213 £155 £185
Median daily rate (50th Percentile) £250 £200 £225
Median % change year-on-year +25.13% -11.11% +2.27%
75th Percentile £288 £244 £275
90th Percentile £308 £300 £305
England median daily rate £225 £200 £223
% change year-on-year +12.50% -10.11% +17.11%
Number of hourly rates quoted 5 3 10
10th Percentile £24.26 £19.76 £19.93
25th Percentile £24.66 £21.01 £21.00
Median hourly rate £26.45 £23.09 £24.25
Median % change year-on-year +14.55% -4.78% +1.42%
75th Percentile £29.07 £23.45 £25.53
90th Percentile £33.16 £23.66 £28.70
England median hourly rate £28.00 £17.72 £20.42
% change year-on-year +58.01% -13.22% +2.10%

All Contract IT Job Vacancies
London

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in London with a recognized job title 11,726 16,625 25,758
% of contract IT jobs with a recognized job title 93.45% 93.24% 95.28%
Number of daily rates quoted 8,034 12,022 18,663
10th Percentile £341 £325 £363
25th Percentile £431 £444 £463
Median daily rate (50th Percentile) £550 £550 £575
Median % change year-on-year - -4.35% -
75th Percentile £675 £675 £700
90th Percentile £800 £800 £800
England median daily rate £525 £525 £550
% change year-on-year - -4.55% +4.76%
Number of hourly rates quoted 143 336 290
10th Percentile £20.45 £16.01 £18.00
25th Percentile £23.90 £20.02 £22.53
Median hourly rate £34.00 £27.81 £35.00
Median % change year-on-year +22.26% -20.54% -
75th Percentile £50.75 £43.75 £60.00
90th Percentile £64.75 £65.00 £76.03
England median hourly rate £30.62 £36.31 £45.00
% change year-on-year -15.67% -19.32% +100.00%

2nd Line Support
Job Vacancy Trend in London

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for 2nd Line Support in London

2nd Line Support
Contractor Daily Rate Trend in London

3-month moving average daily rate quoted in jobs citing 2nd Line Support in London.

Daily rate trend for 2nd Line Support in London

2nd Line Support
Daily Rate Histogram in London

Daily rate distribution for jobs citing 2nd Line Support in London over the 6 months to 1 May 2025.

Daily rate histogram for 2nd Line Support in London

2nd Line Support
Contractor Hourly Rate Trend in London

3-month moving average hourly rates quoted in jobs citing 2nd Line Support in London.

Hourly rate trend for 2nd Line Support in London

2nd Line Support
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing 2nd Line Support in London over the 6 months to 1 May 2025.

Hourly rate histogram for 2nd Line Support in London

2nd Line Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the London region over the 6 months to 1 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London +8 11 £275 +46.67% 1
West London +14 3 £308 +105.00% 2
South London +8 2 £238 +18.88% 3
East London +14 1 £225 +83.67%
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in London

For the 6 months to 1 May 2025, 2nd Line Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the London region featuring 2nd Line Support in the job title.

1 29 (67.44%) Windows
1 29 (67.44%) Microsoft
2 28 (65.12%) Active Directory
3 26 (60.47%) Microsoft 365
4 18 (41.86%) Azure
5 17 (39.53%) Finance
6 15 (34.88%) Windows 10
7 14 (32.56%) Customer Service
8 13 (30.23%) ITSM
9 12 (27.91%) Service Management
9 12 (27.91%) Microsoft Office
10 11 (25.58%) VPN
10 11 (25.58%) Microsoft Intune
11 10 (23.26%) ITIL
12 9 (20.93%) Problem-Solving
13 8 (18.60%) Social Skills
13 8 (18.60%) Asset Management
13 8 (18.60%) ServiceNow
14 7 (16.28%) Apple iOS
14 7 (16.28%) Firewall
14 7 (16.28%) Microsoft Exchange
15 6 (13.95%) SLA
15 6 (13.95%) Entra ID
15 6 (13.95%) JIRA
15 6 (13.95%) SCCM
16 5 (11.63%) Investment Management
16 5 (11.63%) Video Conferencing
16 5 (11.63%) Android
16 5 (11.63%) Analytical Skills
16 5 (11.63%) Service Delivery

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (16.28%) Microsoft Exchange
2 3 (6.98%) SharePoint
Applications
1 12 (27.91%) Microsoft Office
2 1 (2.33%) Microsoft Excel
2 1 (2.33%) Microsoft PowerPoint
Business Applications
1 2 (4.65%) Alphatax
2 1 (2.33%) Dynamics CRM
2 1 (2.33%) Remedy ITSM
Cloud Services
1 26 (60.47%) Microsoft 365
2 18 (41.86%) Azure
3 6 (13.95%) Entra ID
4 4 (9.30%) Asana
4 4 (9.30%) Slack
5 2 (4.65%) OneDrive
5 2 (4.65%) Yammer
6 1 (2.33%) AWS
6 1 (2.33%) GCP
Communications & Networking
1 11 (25.58%) VPN
2 7 (16.28%) Firewall
3 5 (11.63%) Remote Desktop
4 3 (6.98%) DHCP
4 3 (6.98%) DNS
4 3 (6.98%) WebEx
4 3 (6.98%) Wireless
5 2 (4.65%) TCP/IP
5 2 (4.65%) Wi-Fi
6 1 (2.33%) LAN
6 1 (2.33%) NAS
6 1 (2.33%) Network Security
6 1 (2.33%) VLAN
6 1 (2.33%) WAN
Database & Business Intelligence
1 3 (6.98%) SQL Server
2 1 (2.33%) Data Warehouse
Development Applications
1 6 (13.95%) JIRA
General
1 17 (39.53%) Finance
2 8 (18.60%) Social Skills
3 5 (11.63%) Analytical Skills
4 3 (6.98%) Banking
4 3 (6.98%) Local Government
4 3 (6.98%) Public Sector
5 2 (4.65%) Inclusion and Diversity
5 2 (4.65%) Law
5 2 (4.65%) Legal
6 1 (2.33%) Back Office
6 1 (2.33%) Financial Institution
6 1 (2.33%) Military
6 1 (2.33%) Organisational Skills
Miscellaneous
1 5 (11.63%) Onboarding
1 5 (11.63%) Video Conferencing
2 3 (6.98%) iPhone
3 2 (4.65%) Management Information System
3 2 (4.65%) Smartphone
4 1 (2.33%) Driving Licence
4 1 (2.33%) Hedge funds
4 1 (2.33%) Housing Association
4 1 (2.33%) iPad
4 1 (2.33%) NHS
Operating Systems
1 29 (67.44%) Windows
2 15 (34.88%) Windows 10
3 7 (16.28%) Apple iOS
4 5 (11.63%) Android
5 3 (6.98%) Mac OS
5 3 (6.98%) Windows Server
6 2 (4.65%) VMS
7 1 (2.33%) Linux
7 1 (2.33%) Windows 7
7 1 (2.33%) Windows Server 2008
7 1 (2.33%) Windows Server 2012
7 1 (2.33%) Windows Server 2016
Processes & Methodologies
1 14 (32.56%) Customer Service
2 13 (30.23%) ITSM
3 12 (27.91%) Service Management
4 10 (23.26%) ITIL
5 9 (20.93%) Problem-Solving
6 8 (18.60%) Asset Management
7 5 (11.63%) Investment Management
7 5 (11.63%) Service Delivery
8 4 (9.30%) Incident Management
8 4 (9.30%) Mobile Device Management
8 4 (9.30%) Proactive Monitoring
9 2 (4.65%) Change Control
9 2 (4.65%) Cybersecurity
9 2 (4.65%) Incident Response
9 2 (4.65%) Kalman Filter
9 2 (4.65%) Problem Management
9 2 (4.65%) Time Management
9 2 (4.65%) Web Filtering
10 1 (2.33%) Data Protection
10 1 (2.33%) Document Management
Programming Languages
1 3 (6.98%) PowerShell
2 1 (2.33%) SQL
Qualifications
1 4 (9.30%) SC Cleared
1 4 (9.30%) Security Cleared
2 3 (6.98%) Microsoft Certification
3 1 (2.33%) A+ Certification
3 1 (2.33%) Azure Certification
3 1 (2.33%) Degree
3 1 (2.33%) ITIL Foundation Certificate
3 1 (2.33%) MCP
Quality Assurance & Compliance
1 6 (13.95%) SLA
System Software
1 28 (65.12%) Active Directory
2 4 (9.30%) Virtual Desktop
2 4 (9.30%) VMware Infrastructure
2 4 (9.30%) vSphere
3 2 (4.65%) Hyper-V
4 1 (2.33%) Virtual Machines
4 1 (2.33%) VMware ESXi
Systems Management
1 11 (25.58%) Microsoft Intune
2 6 (13.95%) SCCM
3 1 (2.33%) PaperCut
3 1 (2.33%) WSUS
Vendors
1 29 (67.44%) Microsoft
2 8 (18.60%) ServiceNow
3 5 (11.63%) Zscaler
4 4 (9.30%) Citrix
4 4 (9.30%) Palo Alto
4 4 (9.30%) VMware
5 2 (4.65%) Apple
5 2 (4.65%) CrowdStrike
6 1 (2.33%) Capita
6 1 (2.33%) Google
6 1 (2.33%) Juniper
6 1 (2.33%) Remedy
6 1 (2.33%) Salesforce
6 1 (2.33%) Toshiba