2nd Line Support Contract Job Trends in London

Second Line Support
England > London

The median Second Line Support daily rate in London is £235, according to job vacancies posted in the 6 months leading up to 17 May 2026.

The table below compares current contractor rates and summary statistics with the previous two years.

6 months to
17 May 2026
Same period 2025 Same period 2024
Rank 372 312 328
Rank change year-on-year -60 +16 +45
Contract jobs requiring a 2nd Line Support 40 40 62
As % of all contract jobs in London 0.22% 0.32% 0.36%
As % of the Job Titles category 0.24% 0.34% 0.38%
Number of daily rates quoted 26 32 52
10th Percentile £185 £181 £143
25th Percentile £189 £210 £156
Median daily rate (50th Percentile) £235 £250 £198
Median % change year-on-year -6.00% +26.58% -12.22%
75th Percentile £240 £283 £238
90th Percentile £306 £288 £300
England median daily rate £200 £222 £200
% change year-on-year -9.71% +10.75% -4.76%
Number of hourly rates quoted 8 5 4
10th Percentile - £24.26 £20.18
25th Percentile £18.75 £24.66 £22.05
Median hourly rate £19.50 £26.45 £23.45
Median % change year-on-year -26.28% +12.82% -6.22%
75th Percentile £24.44 £29.07 £23.90
90th Percentile £25.71 £33.16 £24.07
England median hourly rate £16.50 £28.00 £17.72
% change year-on-year -41.07% +58.01% -12.32%

All Contract IT Job Roles
London

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in London with a recognized job title 16,728 11,668 16,314
% of contract IT jobs with a recognized job title 92.79% 93.28% 93.45%
Number of daily rates quoted 11,091 7,986 11,794
10th Percentile £350 £343 £325
25th Percentile £430 £426 £445
Median daily rate (50th Percentile) £525 £550 £550
Median % change year-on-year -4.55% - -4.35%
75th Percentile £650 £675 £688
90th Percentile £756 £800 £800
England median daily rate £513 £523 £525
% change year-on-year -1.96% -0.43% -4.55%
Number of hourly rates quoted 271 143 318
10th Percentile £18.75 £20.24 £16.00
25th Percentile £25.15 £24.42 £20.07
Median hourly rate £37.50 £34.00 £27.50
Median % change year-on-year +10.29% +23.64% -21.43%
75th Percentile £63.10 £50.75 £46.05
90th Percentile £76.58 £65.00 £65.32
England median hourly rate £45.56 £30.00 £37.18
% change year-on-year +51.85% -19.31% -17.38%

2nd Line Support
Job Vacancy Trend in London

Historical trend showing the proportion of contract IT job postings featuring '2nd Line Support' in the job title relative to all contract IT jobs advertised in London.

2nd Line Support job vacancy trend in London

2nd Line Support
Daily Rate Trend in London

Contractor daily rate distribution trend for 2nd Line Support job vacancies in London.

Contractor daily rate distribution trend for 2nd Line Support job vacancies in London

2nd Line Support
Daily Rate Histogram in London

Daily rate distribution for jobs citing 2nd Line Support in London over the 6 months to 17 May 2026.

Daily rate histogram for 2nd Line Support in London

2nd Line Support
Hourly Rate Trend in London

Contractor hourly rate distribution trend for 2nd Line Support job vacancies in London.

Contractor hourly rate distribution trend for 2nd Line Support job vacancies in London

2nd Line Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the London region over the 6 months to 17 May 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London -14 10 £220 -20.00%
West London -19 6 £240 -21.95% 1
South London -10 2 £190 -20.08%
East London -7 1 - -
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in London

For the 6 months to 17 May 2026, 2nd Line Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads across the London region featuring 2nd Line Support in the job title.

1 26 (65.00%) Windows
2 22 (55.00%) Microsoft 365
3 16 (40.00%) Active Directory
4 15 (37.50%) Windows 10
5 14 (35.00%) Microsoft
6 13 (32.50%) Customer Service
6 13 (32.50%) Problem-Solving
6 13 (32.50%) ServiceNow
7 10 (25.00%) Azure
8 9 (22.50%) ITIL
9 8 (20.00%) Apple iOS
9 8 (20.00%) ITSM
9 8 (20.00%) SCCM
10 7 (17.50%) Android
10 7 (17.50%) Entra ID
11 6 (15.00%) DHCP
11 6 (15.00%) DNS
11 6 (15.00%) JIRA
11 6 (15.00%) Mac OS
11 6 (15.00%) Microsoft Intune
11 6 (15.00%) Problem Management
11 6 (15.00%) Remedy
11 6 (15.00%) Remedy ITSM
12 5 (12.50%) Apple
12 5 (12.50%) Microsoft Office
12 5 (12.50%) Service Management
12 5 (12.50%) VPN
13 4 (10.00%) Asset Management
13 4 (10.00%) AWS
13 4 (10.00%) Service Delivery

2nd Line Support Skill Set
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 3 (7.50%) SharePoint
2 2 (5.00%) Microsoft Exchange
Applications
1 5 (12.50%) Microsoft Office
2 1 (2.50%) Microsoft Excel
Business Applications
1 6 (15.00%) Remedy ITSM
Cloud Services
1 22 (55.00%) Microsoft 365
2 10 (25.00%) Azure
3 7 (17.50%) Entra ID
4 4 (10.00%) AWS
5 2 (5.00%) Amazon CloudWatch
5 2 (5.00%) Amazon S3
5 2 (5.00%) AWS Lambda
5 2 (5.00%) Serverless
6 1 (2.50%) Google Workspace
6 1 (2.50%) OneDrive
Communications & Networking
1 6 (15.00%) DHCP
1 6 (15.00%) DNS
2 5 (12.50%) VPN
3 2 (5.00%) Firewall
3 2 (5.00%) Wi-Fi
4 1 (2.50%) LAN
4 1 (2.50%) TCP/IP
4 1 (2.50%) WAN
4 1 (2.50%) Wireless
Database & Business Intelligence
1 2 (5.00%) Amazon Redshift
2 1 (2.50%) SQL Server
Development Applications
1 6 (15.00%) JIRA
General
1 17 (42.50%) Finance
1 17 (42.50%) Social Skills
2 3 (7.50%) Banking
3 2 (5.00%) Investment Banking
4 1 (2.50%) Analytical Skills
4 1 (2.50%) Documentation Skills
4 1 (2.50%) Manufacturing
4 1 (2.50%) Military
4 1 (2.50%) Organisational Skills
4 1 (2.50%) Public Sector
Miscellaneous
1 6 (15.00%) Onboarding
2 4 (10.00%) Smartphone
3 1 (2.50%) iPhone
3 1 (2.50%) Self-Motivation
3 1 (2.50%) Video Conferencing
Operating Systems
1 26 (65.00%) Windows
2 15 (37.50%) Windows 10
3 8 (20.00%) Apple iOS
4 7 (17.50%) Android
5 6 (15.00%) Mac OS
6 2 (5.00%) Windows Server
7 1 (2.50%) Linux
Processes & Methodologies
1 13 (32.50%) Customer Service
1 13 (32.50%) Problem-Solving
2 9 (22.50%) ITIL
3 8 (20.00%) ITSM
4 6 (15.00%) Problem Management
5 5 (12.50%) Service Management
6 4 (10.00%) Asset Management
6 4 (10.00%) Service Delivery
7 3 (7.50%) Migration
7 3 (7.50%) Platform Engineering
7 3 (7.50%) Process Improvement
7 3 (7.50%) User Experience
8 2 (5.00%) Continuous Improvement
8 2 (5.00%) Incident Management
8 2 (5.00%) Root Cause Analysis
8 2 (5.00%) Software Deployment
8 2 (5.00%) Validation
9 1 (2.50%) Computer Science
9 1 (2.50%) Data Protection
9 1 (2.50%) Knowledge Management
Programming Languages
1 2 (5.00%) SQL
2 1 (2.50%) PowerShell
Qualifications
1 3 (7.50%) SC Cleared
1 3 (7.50%) Security Cleared
2 2 (5.00%) CCNA
2 2 (5.00%) Cisco Certification
2 2 (5.00%) Degree
3 1 (2.50%) Computer Science Degree
Quality Assurance & Compliance
1 1 (2.50%) GDPR
1 1 (2.50%) SLA
System Software
1 16 (40.00%) Active Directory
2 1 (2.50%) Virtual Desktop
2 1 (2.50%) Virtual Servers
Systems Management
1 8 (20.00%) SCCM
2 6 (15.00%) Microsoft Intune
3 1 (2.50%) Single Sign-On
Vendors
1 14 (35.00%) Microsoft
2 13 (32.50%) ServiceNow
3 6 (15.00%) Remedy
4 5 (12.50%) Apple
5 1 (2.50%) Bloomberg
5 1 (2.50%) Charles River
5 1 (2.50%) Google
5 1 (2.50%) HP