Period
to 19 November 2017

The median contractor rate for a 2nd Line Support was £158 per day in advertised job vacancies in London during the 6 months to 19 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Support
England > London
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 358 359 287
Rank change year-on-year +1 -72 -35
Contract jobs requiring a 2nd Line Support 291 260 356
As % of all contract IT jobs advertised in London 0.63% 0.58% 0.76%
As % of the Job Titles category 0.66% 0.61% 0.80%
Number of daily rates quoted 188 164 194
London median daily rate £158 £167 £165
Median daily rate % change year-on-year -5.55% +1.06% +3.13%
10th Percentile £120 £106 £108
90th Percentile £231 £271 £275
England median daily rate £145 £160 £163
% change year-on-year -9.38% -1.54% -1.52%
Number of hourly rates quoted 41 30 69
London median hourly rate £17.00 £17.00 £15.00
Median hourly rate % change year-on-year - +13.33% -6.25%
10th Percentile £11.25 £12.93 £8.50
90th Percentile £27.50 £40.25 £24.80
England median hourly rate £15.00 £15.25 £15.00
% change year-on-year -1.64% +1.67% +3.45%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
London
Contract vacancies in London with a recognized job title 43845 42658 44659
% of contract IT jobs with a recognized job title 94.85% 95.00% 94.97%
Number of daily rates quoted 31743 30364 31460
London median daily rate £493 £460 £450
Median daily rate % change year-on-year +7.07% +2.22% +5.88%
10th Percentile £300 £288 £268
90th Percentile £663 £638 £638
England median daily rate £450 £425 £413
% change year-on-year +5.88% +3.03% +3.13%
Number of hourly rates quoted 544 553 695
London median hourly rate £20.00 £19.62 £19.00
Median hourly rate % change year-on-year +1.96% +3.24% +8.57%
10th Percentile £12.15 £11.50 £11.25
90th Percentile £47.83 £50.00 £47.83
England median hourly rate £18.63 £18.50 £18.00
% change year-on-year +0.68% +2.78% +9.09%

2nd Line Support
Job Vacancy Trend in London

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for 2nd Line Support in London

2nd Line Support
Contractor Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 2nd Line Support in London.

Contractor daily rate trend for 2nd Line Support in London

2nd Line Support
Contractor Daily Rate Histogram in London

The daily rate distribution of IT jobs citing 2nd Line Support in London over the 6 months to 19 November 2017.

Contractor daily rate histogram for 2nd Line Support in London

2nd Line Support
Contractor Hourly Rate Trend in London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 2nd Line Support in London.

Contractor hourly rate trend for 2nd Line Support in London

2nd Line Support
Contractor Hourly Rate Histogram in London

The hourly rate distribution of IT jobs citing 2nd Line Support in London over the 6 months to 19 November 2017.

Contractor hourly rate histogram for 2nd Line Support in London

2nd Line Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the London region over the 6 months to 19 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London +4 52 £140 -20.00% 10
West London -1 27 £138 -5.17% 3
East London +3 16 £140 -6.67% 5
South London -34 6 £145 +17.92% 1
North London -9 5 £183 +73.81%
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 19 November 2017, 2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the London region featuring 2nd Line Support in the job title.

1 219 (75.26%) Windows
2 164 (56.36%) Active Directory
3 122 (41.92%) Microsoft
4 100 (34.36%) Microsoft Office
5 96 (32.99%) Windows 7
6 89 (30.58%) Windows 10
7 87 (29.90%) Office 365
8 75 (25.77%) ITIL
9 60 (20.62%) Apple
10 52 (17.87%) Finance
11 51 (17.53%) Windows Server
12 49 (16.84%) Citrix
13 45 (15.46%) SCCM
14 44 (15.12%) Security Cleared
15 43 (14.78%) Cisco
16 41 (14.09%) MS Exchange
17 32 (11.00%) Android
18 31 (10.65%) Windows 8
19 29 (9.97%) SC Cleared
20 28 (9.62%) iPhone
20 28 (9.62%) VMware
21 27 (9.28%) Blackberry
22 26 (8.93%) TCP/IP
22 26 (8.93%) Banking
23 25 (8.59%) VPN
23 25 (8.59%) LAN
24 24 (8.25%) WAN
24 24 (8.25%) Apple iOS
25 20 (6.87%) Wireless
26 19 (6.53%) Mac OS X

2nd Line Support Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 41 (14.09%) MS Exchange
2 18 (6.19%) Skype for Business
3 14 (4.81%) SharePoint
4 9 (3.09%) Exchange Server 2010
4 9 (3.09%) IBM Notes
5 7 (2.41%) Blackberry Enterprise Server
6 5 (1.72%) Exchange Server 2007
6 5 (1.72%) Exchange Server 2013
7 3 (1.03%) Exchange Server 2003
7 3 (1.03%) IIS
8 1 (0.34%) SharePoint 2013
Applications
1 100 (34.36%) Microsoft Office
2 7 (2.41%) Microsoft Excel
3 3 (1.03%) AutoCAD
3 3 (1.03%) Microsoft PowerPoint
3 3 (1.03%) MS Visio
4 2 (0.69%) Revit
5 1 (0.34%) Microsoft Project
Business Applications
1 6 (2.06%) Dynamics CRM
1 6 (2.06%) Eikon
2 4 (1.37%) Dynamics NAV
3 2 (0.69%) Temenos T24
4 1 (0.34%) Summit
4 1 (0.34%) Unit4 Business World
Cloud Services
1 87 (29.90%) Office 365
2 5 (1.72%) G Suite
3 3 (1.03%) Microsoft Azure
4 2 (0.69%) Amazon AWS
4 2 (0.69%) OneDrive
5 1 (0.34%) Adobe Creative Cloud
5 1 (0.34%) Dropbox
5 1 (0.34%) IaaS
5 1 (0.34%) Mimecast
5 1 (0.34%) PaaS
5 1 (0.34%) Yammer
Communications & Networking
1 26 (8.93%) TCP/IP
2 25 (8.59%) LAN
2 25 (8.59%) VPN
3 24 (8.25%) WAN
4 20 (6.87%) Wireless
5 16 (5.50%) DNS
6 13 (4.47%) DHCP
6 13 (4.47%) Internet
7 12 (4.12%) Cisco IOS
8 10 (3.44%) Skype
9 8 (2.75%) Firewall
9 8 (2.75%) Remote Desktop
10 6 (2.06%) Broadband
10 6 (2.06%) Ethernet
10 6 (2.06%) VoIP
11 5 (1.72%) IP Telephony
12 4 (1.37%) Intranet
12 4 (1.37%) Network Security
12 4 (1.37%) SMS
12 4 (1.37%) Wi-Fi
Database & Business Intelligence
1 10 (3.44%) SQL Server
2 2 (0.69%) SQL Server 2014
3 1 (0.34%) Data Warehouse
3 1 (0.34%) GIS
3 1 (0.34%) Oracle Database
3 1 (0.34%) Oracle Database 11g
3 1 (0.34%) Oracle Database 12c
3 1 (0.34%) Oracle Exadata
3 1 (0.34%) Oracle9i Database
3 1 (0.34%) Relational Database
3 1 (0.34%) SQL Server 2008
3 1 (0.34%) SQL Server Integration Services
Development Applications
1 5 (1.72%) JIRA
General
1 52 (17.87%) Finance
2 26 (8.93%) Banking
3 11 (3.78%) Law
4 9 (3.09%) Legal
5 8 (2.75%) Retail
6 5 (1.72%) Front Office
6 5 (1.72%) Retail Banking
6 5 (1.72%) Telecoms
7 2 (0.69%) Advertising
7 2 (0.69%) Financial Institution
8 1 (0.34%) Dutch Language
8 1 (0.34%) French Language
8 1 (0.34%) Marketing
8 1 (0.34%) Multimedia
8 1 (0.34%) Publishing
Libraries, Frameworks & Software Standards
1 4 (1.37%) Software Packaging
2 1 (0.34%) 802.1X
2 1 (0.34%) Web Services
2 1 (0.34%) XMPP
Miscellaneous
1 28 (9.62%) iPhone
2 27 (9.28%) Blackberry
3 13 (4.47%) Smartphone
3 13 (4.47%) Video Conferencing
4 12 (4.12%) Analytical Skills
5 11 (3.78%) iPad
6 8 (2.75%) Clustering
6 8 (2.75%) Management Information System
7 7 (2.41%) BYOD
8 5 (1.72%) Client/Server
9 4 (1.37%) Computer Science
10 3 (1.03%) User Experience
11 2 (0.69%) Data Centre
12 1 (0.34%) Driving Licence
12 1 (0.34%) Fat Client
12 1 (0.34%) FMCG
12 1 (0.34%) IBM Mainframe
12 1 (0.34%) Mobile App
12 1 (0.34%) Oracle Exalogic
12 1 (0.34%) Public Cloud
Operating Systems
1 219 (75.26%) Windows
2 96 (32.99%) Windows 7
3 89 (30.58%) Windows 10
4 51 (17.53%) Windows Server
5 32 (11.00%) Android
6 31 (10.65%) Windows 8
7 24 (8.25%) Apple iOS
8 19 (6.53%) Mac OS X
9 18 (6.19%) Windows Server 2008
10 14 (4.81%) Windows Server 2012
10 14 (4.81%) Windows XP
11 12 (4.12%) Mac OS
11 12 (4.12%) Unix
12 10 (3.44%) Windows Server 2003
13 8 (2.75%) Solaris
14 7 (2.41%) Windows Phone
15 4 (1.37%) Windows Vista
16 2 (0.69%) Linux
17 1 (0.34%) NetWare
17 1 (0.34%) Windows Mobile
Processes & Methodologies
1 75 (25.77%) ITIL
2 17 (5.84%) Service Management
3 14 (4.81%) Incident Management
3 14 (4.81%) Mobile Device Management
3 14 (4.81%) Time Management
4 12 (4.12%) ITSM
4 12 (4.12%) Problem Management
5 11 (3.78%) Migration
6 9 (3.09%) ITIL V3
6 9 (3.09%) Root Cause Analysis
7 8 (2.75%) CRM
8 7 (2.41%) Change Management
8 7 (2.41%) Service Delivery
9 6 (2.06%) Asset Management
9 6 (2.06%) Project Management
10 5 (1.72%) Validation
11 4 (1.37%) Software Deployment
11 4 (1.37%) Stakeholder Management
11 4 (1.37%) Statistics
11 4 (1.37%) Workflow
Programming Languages
1 14 (4.81%) SQL
2 5 (1.72%) Java
3 1 (0.34%) Shell Script
Qualifications
1 44 (15.12%) Security Cleared
2 29 (9.97%) SC Cleared
3 17 (5.84%) Degree
3 17 (5.84%) Microsoft Certification
4 15 (5.15%) DV Cleared
5 12 (4.12%) MCSE
6 11 (3.78%) ITIL Certification
6 11 (3.78%) MCP
7 9 (3.09%) DBS Check
8 8 (2.75%) MCSA
9 7 (2.41%) MCDST
10 6 (2.06%) A+ Certification
11 5 (1.72%) ACDT
11 5 (1.72%) ACHDS
11 5 (1.72%) ACTC
11 5 (1.72%) Cisco Certification
11 5 (1.72%) MCSM
11 5 (1.72%) Network+ Certification
12 4 (1.37%) CCNA
12 4 (1.37%) Computer Science Degree
Quality Assurance & Compliance
1 16 (5.50%) SLA
2 1 (0.34%) Disclosure Scotland
2 1 (0.34%) PMO
System Software
1 164 (56.36%) Active Directory
2 16 (5.50%) VMware Infrastructure
3 6 (2.06%) Hyper-V
4 5 (1.72%) Virtual Servers
5 4 (1.37%) Virtual Desktop
5 4 (1.37%) XenApp
6 3 (1.03%) vSphere
7 2 (0.69%) Virtual Machines
7 2 (0.69%) XenServer
8 1 (0.34%) Oracle RAC
8 1 (0.34%) XenDesktop
Systems Management
1 45 (15.46%) SCCM
2 8 (2.75%) NetBackup
2 8 (2.75%) Netcool
2 8 (2.75%) OpenView Configuration Management
3 6 (2.06%) AirWatch
4 5 (1.72%) Backup Exec
4 5 (1.72%) Systems Management Server (SMS)
5 4 (1.37%) Jamf Pro
5 4 (1.37%) Microsoft Data Protection Manager
6 1 (0.34%) AppManager
6 1 (0.34%) Control-M
6 1 (0.34%) Data Guard
6 1 (0.34%) Enterprise Manager Cloud Control
6 1 (0.34%) Forefront Identity Manager
6 1 (0.34%) Oracle Enterprise Manager
6 1 (0.34%) Oracle RMAN
6 1 (0.34%) Puppet
6 1 (0.34%) SmoothWall
Vendors
1 122 (41.92%) Microsoft
2 60 (20.62%) Apple
3 49 (16.84%) Citrix
4 43 (14.78%) Cisco
5 28 (9.62%) VMware
6 18 (6.19%) HP
7 14 (4.81%) Dell
7 14 (4.81%) Oracle
8 11 (3.78%) Bloomberg
9 10 (3.44%) Google
9 10 (3.44%) McAfee
10 9 (3.09%) Avaya
10 9 (3.09%) Lotus
10 9 (3.09%) ServiceNow
11 8 (2.75%) LANDesk
11 8 (2.75%) Veritas
12 7 (2.41%) GFI Software
12 7 (2.41%) Reuters
12 7 (2.41%) WatchGuard
13 5 (1.72%) Remedy