2nd Line Support Contract Job Trends in London

Second Line Support
England > London

The median Second Line Support daily rate in London is £195, according to job vacancies posted in the 6 months leading up to 21 December 2025.

The table below compares current contractor rates and summary statistics with the previous two years.

6 months to
21 Dec 2025
Same period 2024 Same period 2023
Rank 331 316 316
Rank change year-on-year -15 0 +51
Contract jobs requiring a 2nd Line Support 47 57 89
As % of all contract jobs in London 0.33% 0.38% 0.47%
As % of the Job Titles category 0.36% 0.41% 0.51%
Number of daily rates quoted 28 43 76
10th Percentile £154 £180 £131
25th Percentile £160 £205 £169
Median daily rate (50th Percentile) £195 £250 £203
Median % change year-on-year -22.00% +23.46% -15.63%
75th Percentile £238 £316 £238
90th Percentile £283 £432 £300
England median daily rate £190 £220 £200
% change year-on-year -13.44% +9.75% -11.11%
Number of hourly rates quoted 3 2 4
10th Percentile £24.23 £21.28 £19.94
25th Percentile £24.58 £21.70 £21.45
Median hourly rate £25.15 £22.40 £22.90
Median % change year-on-year +12.28% -2.16% -8.42%
75th Percentile - £23.10 £24.43
90th Percentile - £23.52 £24.75
England median hourly rate £19.85 £24.18 £19.12
% change year-on-year -17.91% +26.46% -13.09%

All Contract IT Job Vacancies
London

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in London with a recognized job title 13,213 14,032 17,548
% of contract IT jobs with a recognized job title 92.31% 93.52% 93.56%
Number of daily rates quoted 8,756 9,076 12,684
10th Percentile £344 £338 £325
25th Percentile £425 £450 £450
Median daily rate (50th Percentile) £530 £550 £563
Median % change year-on-year -3.64% -2.22% -3.02%
75th Percentile £650 £675 £680
90th Percentile £757 £800 £788
England median daily rate £510 £525 £530
% change year-on-year -2.86% -0.94% -3.64%
Number of hourly rates quoted 229 154 209
10th Percentile £17.50 £18.65 £17.20
25th Percentile £22.00 £23.80 £21.50
Median hourly rate £28.13 £35.00 £35.00
Median % change year-on-year -19.64% - -
75th Percentile £57.00 £54.69 £58.75
90th Percentile £76.58 £80.75 £72.50
England median hourly rate £26.30 £35.00 £45.21
% change year-on-year -24.86% -22.58% +39.11%

2nd Line Support
Job Vacancy Trend in London

Historical trend showing the proportion of contract IT job postings featuring '2nd Line Support' in the job title relative to all contract IT jobs advertised in London.

2nd Line Support job vacancy trend in London

2nd Line Support
Daily Rate Trend in London

Contractor daily rate distribution trend for 2nd Line Support job vacancies in London.

Contractor daily rate distribution trend for 2nd Line Support job vacancies in London

2nd Line Support
Daily Rate Histogram in London

Daily rate distribution for jobs citing 2nd Line Support in London over the 6 months to 21 December 2025.

Daily rate histogram for 2nd Line Support in London

2nd Line Support
Hourly Rate Trend in London

Contractor hourly rate distribution trend for 2nd Line Support job vacancies in London.

Contractor hourly rate distribution trend for 2nd Line Support job vacancies in London

2nd Line Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the London region over the 6 months to 21 December 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
West London -7 9 - - 2
Central London -10 8 £200 - 1
East London - 2 £200 - 1
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in London

For the 6 months to 21 December 2025, 2nd Line Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads across the London region featuring 2nd Line Support in the job title.

1 34 (72.34%) Windows
2 26 (55.32%) Microsoft 365
3 19 (40.43%) Active Directory
3 19 (40.43%) Windows 10
4 16 (34.04%) Microsoft
5 14 (29.79%) Microsoft Office
6 12 (25.53%) Android
6 12 (25.53%) DHCP
6 12 (25.53%) DNS
7 11 (23.40%) Apple
7 11 (23.40%) SharePoint
7 11 (23.40%) VPN
8 10 (21.28%) ServiceNow
9 9 (19.15%) Azure
9 9 (19.15%) Degree
9 9 (19.15%) Entra ID
9 9 (19.15%) Mac OS
10 8 (17.02%) Microsoft Exchange
10 8 (17.02%) Microsoft Intune
10 8 (17.02%) SC Cleared
10 8 (17.02%) Security Cleared
11 7 (14.89%) Business Intelligence
11 7 (14.89%) Cisco
11 7 (14.89%) Dell
11 7 (14.89%) Digital Marketing
11 7 (14.89%) HP
11 7 (14.89%) ITIL
11 7 (14.89%) LAN
11 7 (14.89%) Problem-Solving
11 7 (14.89%) Programme Management

2nd Line Support Skill Set
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 11 (23.40%) SharePoint
2 8 (17.02%) Microsoft Exchange
Applications
1 14 (29.79%) Microsoft Office
2 1 (2.13%) Microsoft Excel
2 1 (2.13%) Microsoft PowerPoint
Business Applications
1 3 (6.38%) Remedy ITSM
Cloud Services
1 26 (55.32%) Microsoft 365
2 9 (19.15%) Azure
2 9 (19.15%) Entra ID
3 3 (6.38%) OneDrive
4 2 (4.26%) AWS
Communications & Networking
1 12 (25.53%) DHCP
1 12 (25.53%) DNS
2 11 (23.40%) VPN
3 7 (14.89%) LAN
3 7 (14.89%) WAN
3 7 (14.89%) Wireless
4 6 (12.77%) TCP/IP
5 3 (6.38%) Firewall
6 2 (4.26%) Wi-Fi
7 1 (2.13%) Remote Desktop
7 1 (2.13%) WebEx
General
1 21 (44.68%) Social Skills
2 15 (31.91%) Finance
3 7 (14.89%) Electronics
3 7 (14.89%) Manufacturing
3 7 (14.89%) Marketing
3 7 (14.89%) Public Sector
3 7 (14.89%) Telecoms
4 3 (6.38%) Analytical Skills
4 3 (6.38%) Banking
4 3 (6.38%) Inclusion and Diversity
5 2 (4.26%) Legal
6 1 (2.13%) Law
6 1 (2.13%) Multimedia
6 1 (2.13%) Publishing
6 1 (2.13%) Retail
Miscellaneous
1 7 (14.89%) Data Centre
2 5 (10.64%) Onboarding
3 3 (6.38%) Smartphone
4 1 (2.13%) Data Protection Act
4 1 (2.13%) Hedge funds
4 1 (2.13%) Replication
4 1 (2.13%) Self-Motivation
4 1 (2.13%) Video Conferencing
4 1 (2.13%) Web Conferencing
Operating Systems
1 34 (72.34%) Windows
2 19 (40.43%) Windows 10
3 12 (25.53%) Android
4 9 (19.15%) Mac OS
5 7 (14.89%) Windows Server 2019
6 6 (12.77%) Windows Server 2016
7 5 (10.64%) Apple iOS
8 3 (6.38%) Windows Server
Processes & Methodologies
1 7 (14.89%) Business Intelligence
1 7 (14.89%) Digital Marketing
1 7 (14.89%) ITIL
1 7 (14.89%) Problem-Solving
1 7 (14.89%) Programme Management
2 5 (10.64%) ITSM
2 5 (10.64%) Service Delivery
3 4 (8.51%) Customer Service
4 2 (4.26%) Asset Management
4 2 (4.26%) Incident Management
4 2 (4.26%) Mobile Device Management
4 2 (4.26%) Proactive Monitoring
4 2 (4.26%) Process Improvement
4 2 (4.26%) Service Management
5 1 (2.13%) Continuous Improvement
5 1 (2.13%) Mentoring
5 1 (2.13%) Network Management
5 1 (2.13%) Performance Monitoring
5 1 (2.13%) Root Cause Analysis
5 1 (2.13%) User Experience
Programming Languages
1 2 (4.26%) PowerShell
Qualifications
1 9 (19.15%) Degree
2 8 (17.02%) SC Cleared
2 8 (17.02%) Security Cleared
3 1 (2.13%) CCNA
3 1 (2.13%) Cisco Certification
3 1 (2.13%) MCP
3 1 (2.13%) MCSA
3 1 (2.13%) MCSE
3 1 (2.13%) Microsoft Certification
Quality Assurance & Compliance
1 1 (2.13%) SLA
System Software
1 19 (40.43%) Active Directory
2 3 (6.38%) Virtual Desktop
3 1 (2.13%) BitLocker
3 1 (2.13%) VMware Infrastructure
3 1 (2.13%) XenApp
Systems Management
1 8 (17.02%) Microsoft Intune
2 6 (12.77%) SCCM
3 1 (2.13%) Jamf Pro
Vendors
1 16 (34.04%) Microsoft
2 11 (23.40%) Apple
3 10 (21.28%) ServiceNow
4 7 (14.89%) Cisco
4 7 (14.89%) Dell
4 7 (14.89%) HP
4 7 (14.89%) SAP
5 5 (10.64%) Citrix
6 3 (6.38%) Remedy
7 1 (2.13%) Logitech
7 1 (2.13%) Sage
7 1 (2.13%) VMware