2nd Line Support Contract Job Trends in London

Second Line Support
England > London

The median Second Line Support daily rate in London is £222, according to job vacancies posted in the 6 months leading up to 17 September 2025.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
17 Sep 2025
Same period 2024 Same period 2023
Rank 313 328 355
Rank change year-on-year +15 +27 +12
Contract jobs requiring a 2nd Line Support 49 60 90
As % of all contract jobs advertised in London 0.36% 0.37% 0.41%
As % of the Job Titles category 0.39% 0.39% 0.43%
Number of daily rates quoted 30 45 70
10th Percentile £165 £150 £143
25th Percentile £194 £180 £175
Median daily rate (50th Percentile) £222 £225 £200
Median % change year-on-year -1.56% +12.50% -11.11%
75th Percentile £288 £300 £238
90th Percentile £288 £450 £300
England median daily rate £210 £200 £200
% change year-on-year +5.00% - -
Number of hourly rates quoted 6 3 5
10th Percentile - - -
25th Percentile £24.00 - £22.75
Median hourly rate £24.33 £23.80 £23.50
Median % change year-on-year +2.23% +1.28% -1.71%
75th Percentile £25.03 £23.99 £25.71
90th Percentile £25.80 £24.10 £25.88
England median hourly rate £24.00 £23.99 £20.00
% change year-on-year +0.04% +19.95% -16.35%

All Contract IT Job Vacancies
London

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in London with a recognized job title 12,450 15,190 20,706
% of contract IT jobs with a recognized job title 92.69% 94.06% 94.41%
Number of daily rates quoted 8,342 10,172 15,099
10th Percentile £331 £340 £350
25th Percentile £425 £450 £463
Median daily rate (50th Percentile) £540 £550 £575
Median % change year-on-year -1.82% -4.35% -
75th Percentile £675 £675 £690
90th Percentile £775 £800 £800
England median daily rate £508 £525 £550
% change year-on-year -3.33% -4.55% -
Number of hourly rates quoted 205 181 231
10th Percentile £17.00 £17.50 £18.16
25th Percentile £23.00 £23.80 £22.39
Median hourly rate £30.00 £35.00 £37.34
Median % change year-on-year -14.29% -6.27% +14.89%
75th Percentile £50.75 £56.00 £63.13
90th Percentile £66.73 £71.88 £76.25
England median hourly rate £25.15 £46.18 £44.75
% change year-on-year -45.54% +3.20% +71.00%

2nd Line Support
Job Vacancy Trend in London

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for 2nd Line Support in London

2nd Line Support
Daily Rate Trend in London

Contractor daily rate distribution trend for 2nd Line Support job vacancies in London.

Contractor daily rate distribution trend for 2nd Line Support job vacancies in London

2nd Line Support
Daily Rate Histogram in London

Daily rate distribution for jobs citing 2nd Line Support in London over the 6 months to 17 September 2025.

Daily rate histogram for 2nd Line Support in London

2nd Line Support
Hourly Rate Trend in London

Contractor hourly rate distribution trend for 2nd Line Support job vacancies in London.

Contractor hourly rate distribution trend for 2nd Line Support job vacancies in London

2nd Line Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the London region over the 6 months to 17 September 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London +7 15 £200 +21.21% 2
West London +4 11 £250 +38.89% 1
East London +8 2 £200 -11.11%
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in London

For the 6 months to 17 September 2025, 2nd Line Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the London region featuring 2nd Line Support in the job title.

1 35 (71.43%) Windows
2 26 (53.06%) Active Directory
3 24 (48.98%) Microsoft
4 22 (44.90%) Microsoft 365
4 22 (44.90%) Windows 10
5 20 (40.82%) Social Skills
6 18 (36.73%) Finance
7 13 (26.53%) Microsoft Office
8 12 (24.49%) VPN
8 12 (24.49%) Azure
9 10 (20.41%) DNS
9 10 (20.41%) DHCP
9 10 (20.41%) ServiceNow
10 9 (18.37%) Microsoft Exchange
10 9 (18.37%) ITIL
10 9 (18.37%) Citrix
11 8 (16.33%) SharePoint
11 8 (16.33%) LAN
11 8 (16.33%) WAN
11 8 (16.33%) Microsoft Intune
11 8 (16.33%) Degree
11 8 (16.33%) Entra ID
11 8 (16.33%) Customer Service
12 7 (14.29%) Windows Server 2019
12 7 (14.29%) SCCM
12 7 (14.29%) Mobile Device Management
12 7 (14.29%) TCP/IP
13 6 (12.24%) Firewall
13 6 (12.24%) ITSM
13 6 (12.24%) Windows Server 2016

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (18.37%) Microsoft Exchange
2 8 (16.33%) SharePoint
Applications
1 13 (26.53%) Microsoft Office
2 1 (2.04%) Microsoft Excel
2 1 (2.04%) Microsoft PowerPoint
Business Applications
1 4 (8.16%) Remedy ITSM
2 2 (4.08%) Alphatax
Cloud Services
1 22 (44.90%) Microsoft 365
2 12 (24.49%) Azure
3 8 (16.33%) Entra ID
4 2 (4.08%) Google Workspace
5 1 (2.04%) AWS
5 1 (2.04%) OneDrive
Communications & Networking
1 12 (24.49%) VPN
2 10 (20.41%) DHCP
2 10 (20.41%) DNS
3 8 (16.33%) LAN
3 8 (16.33%) WAN
4 7 (14.29%) TCP/IP
5 6 (12.24%) Firewall
6 4 (8.16%) WebEx
7 2 (4.08%) Wi-Fi
8 1 (2.04%) Internet
8 1 (2.04%) Remote Desktop
Database & Business Intelligence
1 2 (4.08%) SQL Server
Development Applications
1 1 (2.04%) JIRA
General
1 20 (40.82%) Social Skills
2 18 (36.73%) Finance
3 4 (8.16%) Banking
3 4 (8.16%) Public Sector
4 3 (6.12%) Analytical Skills
4 3 (6.12%) Local Government
5 2 (4.08%) Electronics
5 2 (4.08%) Inclusion and Diversity
5 2 (4.08%) Law
5 2 (4.08%) Manufacturing
5 2 (4.08%) Marketing
5 2 (4.08%) Telecoms
6 1 (2.04%) Multimedia
6 1 (2.04%) Publishing
6 1 (2.04%) Retail
Miscellaneous
1 1 (2.04%) Driving Licence
1 1 (2.04%) Hedge funds
1 1 (2.04%) iPad
1 1 (2.04%) iPhone
1 1 (2.04%) Onboarding
1 1 (2.04%) Replication
1 1 (2.04%) Self-Motivation
1 1 (2.04%) Video Conferencing
Operating Systems
1 35 (71.43%) Windows
2 22 (44.90%) Windows 10
3 7 (14.29%) Windows Server 2019
4 6 (12.24%) Windows Server 2016
5 5 (10.20%) Apple iOS
6 3 (6.12%) Android
6 3 (6.12%) Mac OS
6 3 (6.12%) Mac OS X
7 2 (4.08%) Linux
7 2 (4.08%) Windows 8
7 2 (4.08%) Windows Server
7 2 (4.08%) Windows XP
Processes & Methodologies
1 9 (18.37%) ITIL
2 8 (16.33%) Customer Service
3 7 (14.29%) Mobile Device Management
4 6 (12.24%) ITSM
4 6 (12.24%) Problem-Solving
5 5 (10.20%) Asset Management
5 5 (10.20%) Service Management
6 4 (8.16%) Incident Management
7 3 (6.12%) Network Monitoring
8 2 (4.08%) Business Intelligence
8 2 (4.08%) Customer Experience
8 2 (4.08%) Cybersecurity
8 2 (4.08%) Digital Marketing
8 2 (4.08%) IT Asset Management
8 2 (4.08%) Proactive Monitoring
8 2 (4.08%) Programme Management
8 2 (4.08%) Server Management
9 1 (2.04%) Change Management
9 1 (2.04%) Data Security
9 1 (2.04%) Service Delivery
Programming Languages
1 2 (4.08%) SQL
Qualifications
1 8 (16.33%) Degree
2 3 (6.12%) Microsoft Certification
3 2 (4.08%) CCNA
3 2 (4.08%) Cisco Certification
4 1 (2.04%) ITIL Foundation Certificate
4 1 (2.04%) MCP
4 1 (2.04%) MCSA
4 1 (2.04%) MCSE
Quality Assurance & Compliance
1 4 (8.16%) SLA
System Software
1 26 (53.06%) Active Directory
2 3 (6.12%) Virtual Desktop
2 3 (6.12%) vSphere
2 3 (6.12%) XenApp
3 1 (2.04%) VMware Infrastructure
Systems Management
1 8 (16.33%) Microsoft Intune
2 7 (14.29%) SCCM
3 2 (4.08%) McAfee ePO
3 2 (4.08%) Norton AntiVirus
4 1 (2.04%) Jamf Pro
Vendors
1 24 (48.98%) Microsoft
2 10 (20.41%) ServiceNow
3 9 (18.37%) Citrix
4 4 (8.16%) Remedy
5 3 (6.12%) Cisco
5 3 (6.12%) Sage
5 3 (6.12%) VMware
6 2 (4.08%) Adobe
6 2 (4.08%) Autodesk
6 2 (4.08%) Dell
6 2 (4.08%) Google
6 2 (4.08%) HP
6 2 (4.08%) McAfee
6 2 (4.08%) SAP
6 2 (4.08%) Sophos
6 2 (4.08%) Symantec
6 2 (4.08%) Toshiba
6 2 (4.08%) WatchGuard
6 2 (4.08%) Webroot
6 2 (4.08%) Wyse