Period
to 17 November 2017

The median contractor rate for a Help Desk Support Analyst was £160 per day in advertised job vacancies in the West Midlands during the 6 months to 17 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Help Desk Support Analyst
England > West Midlands
6 months to
17 Nov 2017
Same period 2016 Same period 2015
Rank 179 202 171
Rank change year-on-year +23 -31 -4
Contract jobs requiring a Help Desk Support Analyst 9 9 7
As % of all contract IT jobs advertised in the West Midlands 0.19% 0.14% 0.14%
As % of the Job Titles category 0.20% 0.15% 0.15%
Number of daily rates quoted 2 4 1
West Midlands median daily rate £160 £135 £190
Median daily rate % change year-on-year +18.52% -28.95% -
England median daily rate £160 £150 £163
% change year-on-year +6.67% -7.69% +27.45%
Number of hourly rates quoted 2 5 4
West Midlands median hourly rate £14.25 £15.00 £15.00
Median hourly rate % change year-on-year -5.00% - +22.45%
10th Percentile £12.53 £12.70 £10.85
90th Percentile £17.18 £15.95 £16.50
England median hourly rate £13.50 £15.50 £12.50
% change year-on-year -12.90% +24.00% -6.37%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
West Midlands
Contract vacancies in the West Midlands with a recognized job title 4554 5921 4707
% of contract IT jobs with a recognized job title 94.64% 94.98% 94.75%
Number of daily rates quoted 2876 3535 2695
West Midlands median daily rate £400 £400 £375
Median daily rate % change year-on-year - +6.67% +7.14%
10th Percentile £213 £231 £213
90th Percentile £540 £550 £525
England median daily rate £450 £425 £413
% change year-on-year +5.88% +3.03% +3.13%
Number of hourly rates quoted 198 238 270
West Midlands median hourly rate £17.13 £15.00 £16.60
Median hourly rate % change year-on-year +14.17% -9.64% +2.72%
10th Percentile £10.50 £10.00 £10.61
90th Percentile £43.75 £38.75 £38.75
England median hourly rate £18.70 £18.38 £17.98
% change year-on-year +1.77% +2.20% +8.97%

Help Desk Support Analyst
Job Vacancy Trend in the West Midlands

Job postings that featured Help Desk Support Analyst in the job title as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Help Desk Support Analyst in the West Midlands

Help Desk Support Analyst
Contractor Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Help Desk Support Analyst in the West Midlands.

Contractor daily rate trend for Help Desk Support Analyst in the West Midlands

Help Desk Support Analyst
Contractor Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Help Desk Support Analyst in the West Midlands.

Contractor hourly rate trend for Help Desk Support Analyst in the West Midlands

Help Desk Support Analyst
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Help Desk Support Analyst within the West Midlands region over the 6 months to 17 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Coventry +22 6 £160 - 1
Birmingham - 3 - -
Help Desk Support Analyst
England

Help Desk Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 17 November 2017, Help Desk Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the West Midlands region featuring Help Desk Support Analyst in the job title.

1 8 (88.89%) Windows
2 7 (77.78%) ITIL
3 5 (55.56%) Active Directory
4 4 (44.44%) Degree
5 3 (33.33%) Microsoft Office
5 3 (33.33%) Windows 7
5 3 (33.33%) Computer Science
5 3 (33.33%) Microsoft
5 3 (33.33%) ITIL V3
5 3 (33.33%) Computer Science Degree
6 2 (22.22%) Windows 8
6 2 (22.22%) Ticket Management
6 2 (22.22%) SLA
7 1 (11.11%) Cisco
7 1 (11.11%) Unix
7 1 (11.11%) Management Information System
7 1 (11.11%) Finance
7 1 (11.11%) Advertising
7 1 (11.11%) Incident Management
7 1 (11.11%) CSS
7 1 (11.11%) HTML
7 1 (11.11%) JavaScript
7 1 (11.11%) SQL
7 1 (11.11%) MCSE
7 1 (11.11%) Microsoft Excel
7 1 (11.11%) MS Exchange
7 1 (11.11%) Citrix
7 1 (11.11%) Cisco Certification
7 1 (11.11%) Microsoft Certification
7 1 (11.11%) ITIL Certification

Help Desk Support Analyst Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (11.11%) MS Exchange
Applications
1 3 (33.33%) Microsoft Office
2 1 (11.11%) Microsoft Excel
General
1 1 (11.11%) Advertising
1 1 (11.11%) Finance
Libraries, Frameworks & Software Standards
1 1 (11.11%) CSS
1 1 (11.11%) HTML
Miscellaneous
1 3 (33.33%) Computer Science
2 1 (11.11%) Blackberry
2 1 (11.11%) Management Information System
Operating Systems
1 8 (88.89%) Windows
2 3 (33.33%) Windows 7
3 2 (22.22%) Windows 8
4 1 (11.11%) Apple iOS
4 1 (11.11%) Unix
4 1 (11.11%) Windows 10
Processes & Methodologies
1 7 (77.78%) ITIL
2 3 (33.33%) ITIL V3
3 2 (22.22%) Ticket Management
4 1 (11.11%) Incident Management
Programming Languages
1 1 (11.11%) JavaScript
1 1 (11.11%) SQL
1 1 (11.11%) Tcl
Qualifications
1 4 (44.44%) Degree
2 3 (33.33%) Computer Science Degree
3 1 (11.11%) CCENT
3 1 (11.11%) Cisco Certification
3 1 (11.11%) ITIL Certification
3 1 (11.11%) MCSE
3 1 (11.11%) Microsoft Certification
Quality Assurance & Compliance
1 2 (22.22%) SLA
System Software
1 5 (55.56%) Active Directory
Vendors
1 3 (33.33%) Microsoft
2 1 (11.11%) Apple
2 1 (11.11%) Cisco
2 1 (11.11%) Citrix