Period
to 20 November 2017

The median contractor rate for a Help Desk Support Analyst was £150 per day in advertised job vacancies in England during the 6 months to 20 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Help Desk Support Analyst
UK > England
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 783 734 755
Rank change year-on-year -49 +21 -107
Contract jobs requiring a Help Desk Support Analyst 66 142 116
As % of all contract IT jobs advertised in England 0.070% 0.15% 0.11%
As % of the Job Titles category 0.074% 0.16% 0.12%
Number of daily rates quoted 28 69 34
England median daily rate £150 £150 £155
Median daily rate % change year-on-year - -3.23% +21.57%
10th Percentile £116 £106 £108
90th Percentile £216 £260 £213
UK median daily rate £140 £150 £145
% change year-on-year -6.67% +3.45% +13.73%
Number of hourly rates quoted 23 60 62
England median hourly rate £13.50 £16.00 £12.50
Median hourly rate % change year-on-year -15.63% +28.00% -6.89%
10th Percentile £11.75 £10.50 £8.50
90th Percentile £19.60 £17.25 £17.93
UK median hourly rate £13.50 £15.50 £12.50
% change year-on-year -12.90% +24.00% -6.89%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 89119 91561 99256
% of contract IT jobs with a recognized job title 94.76% 94.77% 94.99%
Number of daily rates quoted 59385 60311 64207
England median daily rate £450 £425 £413
Median daily rate % change year-on-year +5.88% +3.03% +3.13%
10th Percentile £263 £256 £250
90th Percentile £625 £600 £600
UK median daily rate £450 £425 £400
% change year-on-year +5.88% +6.25% -
Number of hourly rates quoted 2639 2960 3840
England median hourly rate £18.69 £18.50 £18.00
Median hourly rate % change year-on-year +1.00% +2.78% +9.09%
10th Percentile £10.96 £10.50 £10.50
90th Percentile £47.83 £46.96 £45.00
UK median hourly rate £18.70 £18.00 £18.00
% change year-on-year +3.89% - +9.09%

Help Desk Support Analyst
Job Vacancy Trend in England

Job postings that featured Help Desk Support Analyst in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Help Desk Support Analyst in England

Help Desk Support Analyst
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Help Desk Support Analyst in England.

Contractor daily rate trend for Help Desk Support Analyst in England

Help Desk Support Analyst
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Help Desk Support Analyst in England over the 6 months to 20 November 2017.

Contractor daily rate histogram for Help Desk Support Analyst in England

Help Desk Support Analyst
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Help Desk Support Analyst in England.

Contractor hourly rate trend for Help Desk Support Analyst in England

Help Desk Support Analyst
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Help Desk Support Analyst in England over the 6 months to 20 November 2017.

Contractor hourly rate histogram for Help Desk Support Analyst in England

Help Desk Support Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Help Desk Support Analyst within the England region over the 6 months to 20 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +5 16 £140 -30.00% 3
London -55 15 £153 +3.39% 5
North of England +63 12 £185 +84.50% 1
North West +29 12 £185 +84.50% 1
Midlands +20 12 £143 +5.56% 2
West Midlands +24 9 £160 +18.52% 2
East of England -49 8 £213 -9.57%
South West +4 3 - - 1
East Midlands +2 3 £125 -
Help Desk Support Analyst
UK

Help Desk Support Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 20 November 2017, Help Desk Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring Help Desk Support Analyst in the job title.

1 46 (69.70%) Windows
2 37 (56.06%) Microsoft
2 37 (56.06%) Active Directory
3 29 (43.94%) ITIL
4 27 (40.91%) Microsoft Office
5 25 (37.88%) Windows 7
6 11 (16.67%) Windows 10
6 11 (16.67%) Citrix
7 10 (15.15%) SQL
7 10 (15.15%) Incident Management
7 10 (15.15%) Windows 8
8 8 (12.12%) Finance
8 8 (12.12%) SLA
8 8 (12.12%) MS Exchange
8 8 (12.12%) Internet
9 7 (10.61%) Automotive
9 7 (10.61%) Retail
10 6 (9.09%) Office 365
10 6 (9.09%) Degree
10 6 (9.09%) VPN
10 6 (9.09%) Cisco
10 6 (9.09%) Microsoft Excel
11 5 (7.58%) Windows XP
11 5 (7.58%) Microsoft Certification
11 5 (7.58%) Blackberry
11 5 (7.58%) ServiceNow
11 5 (7.58%) Windows Server
12 4 (6.06%) Apple iOS
12 4 (6.06%) TCP/IP
12 4 (6.06%) ITIL Certification

Help Desk Support Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (12.12%) MS Exchange
2 3 (4.55%) Exchange Server 2010
2 3 (4.55%) SharePoint
2 3 (4.55%) SharePoint 2013
3 2 (3.03%) Blackberry Enterprise Server
3 2 (3.03%) Exchange Server 2003
3 2 (3.03%) IBM Notes
4 1 (1.52%) Exchange Server 2007
4 1 (1.52%) Exchange Server 2013
4 1 (1.52%) Skype for Business
Applications
1 27 (40.91%) Microsoft Office
2 6 (9.09%) Microsoft Excel
3 2 (3.03%) Microsoft PowerPoint
Business Applications
1 1 (1.52%) assyst
Cloud Services
1 6 (9.09%) Office 365
2 1 (1.52%) Azure Active Directory
2 1 (1.52%) Google Drive
2 1 (1.52%) Microsoft Azure
Communications & Networking
1 8 (12.12%) Internet
2 6 (9.09%) VPN
3 4 (6.06%) TCP/IP
4 3 (4.55%) DNS
5 2 (3.03%) Firewall
5 2 (3.03%) WAN
6 1 (1.52%) Cisco IOS
6 1 (1.52%) DHCP
6 1 (1.52%) Ethernet
6 1 (1.52%) FTP
6 1 (1.52%) HTTP
6 1 (1.52%) Intranet
6 1 (1.52%) IPsec
6 1 (1.52%) LAN
6 1 (1.52%) LDAP
6 1 (1.52%) NAS
6 1 (1.52%) Reverse Proxy
6 1 (1.52%) SAN
6 1 (1.52%) SMTP
6 1 (1.52%) VoIP
Development Applications
1 1 (1.52%) JIRA
General
1 8 (12.12%) Finance
2 7 (10.61%) Automotive
2 7 (10.61%) Retail
3 3 (4.55%) Banking
4 2 (3.03%) International Banking
4 2 (3.03%) Law
4 2 (3.03%) Legal
5 1 (1.52%) Advertising
5 1 (1.52%) Back Office
5 1 (1.52%) Investment Banking
Libraries, Frameworks & Software Standards
1 1 (1.52%) CSS
1 1 (1.52%) HTML
Miscellaneous
1 5 (7.58%) Blackberry
2 3 (4.55%) Computer Science
2 3 (4.55%) Smartphone
3 2 (3.03%) Analytical Skills
3 2 (3.03%) Fat Client
3 2 (3.03%) Mobile Computing
3 2 (3.03%) Thin Client
4 1 (1.52%) Handset
4 1 (1.52%) Management Information System
4 1 (1.52%) NHS
Operating Systems
1 46 (69.70%) Windows
2 25 (37.88%) Windows 7
3 11 (16.67%) Windows 10
4 10 (15.15%) Windows 8
5 5 (7.58%) Windows Server
5 5 (7.58%) Windows XP
6 4 (6.06%) Apple iOS
7 2 (3.03%) Windows Server 2008
7 2 (3.03%) Windows Server 2012
8 1 (1.52%) Android
8 1 (1.52%) CatOS
8 1 (1.52%) CentOS
8 1 (1.52%) Linux
8 1 (1.52%) Mac OS
8 1 (1.52%) Ubuntu
8 1 (1.52%) Unix
8 1 (1.52%) Windows NT
Processes & Methodologies
1 29 (43.94%) ITIL
2 10 (15.15%) Incident Management
3 3 (4.55%) Change Management
3 3 (4.55%) ITIL V3
3 3 (4.55%) Migration
3 3 (4.55%) Service Management
3 3 (4.55%) Ticket Management
4 2 (3.03%) Server Patching
5 1 (1.52%) Business Continuity
5 1 (1.52%) Business Continuity Planning
5 1 (1.52%) Continuous Improvement
5 1 (1.52%) Disaster Recovery
5 1 (1.52%) ITIL V2
5 1 (1.52%) ITSM
5 1 (1.52%) Kalman Filter
5 1 (1.52%) Load Balancing
5 1 (1.52%) Patch Management
5 1 (1.52%) PDM
5 1 (1.52%) Service Delivery
5 1 (1.52%) Software Licensing
Programming Languages
1 10 (15.15%) SQL
2 2 (3.03%) PowerShell
2 2 (3.03%) VBScript
3 1 (1.52%) JavaScript
3 1 (1.52%) Tcl
3 1 (1.52%) VB
Qualifications
1 6 (9.09%) Degree
2 5 (7.58%) Microsoft Certification
3 4 (6.06%) ITIL Certification
4 3 (4.55%) Computer Science Degree
4 3 (4.55%) Security Cleared
5 2 (3.03%) DV Cleared
5 2 (3.03%) MCSE
6 1 (1.52%) CCENT
6 1 (1.52%) Cisco Certification
6 1 (1.52%) CTC Cleared
6 1 (1.52%) MOS
6 1 (1.52%) SC Cleared
Quality Assurance & Compliance
1 8 (12.12%) SLA
System Software
1 37 (56.06%) Active Directory
2 2 (3.03%) Terminal Services
2 2 (3.03%) XenDesktop
3 1 (1.52%) VMware ESXi
3 1 (1.52%) VMware Infrastructure
Systems Management
1 2 (3.03%) SCCM
2 1 (1.52%) Systems Management Server (SMS)
Vendors
1 37 (56.06%) Microsoft
2 11 (16.67%) Citrix
3 6 (9.09%) Cisco
4 5 (7.58%) ServiceNow
5 3 (4.55%) Google
5 3 (4.55%) HP
5 3 (4.55%) VMware
6 2 (3.03%) Apple
6 2 (3.03%) Lotus
6 2 (3.03%) Remedy
7 1 (1.52%) Bloomberg
7 1 (1.52%) NetApp
7 1 (1.52%) Sage
7 1 (1.52%) SAP