The median contractor rate for a Help Desk Support Analyst was £169 per day in advertised job vacancies in England during the 3 months to 26 June 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Help Desk Support Analyst
UK / England
3 months to
26 Jun 2017
Same period 2016 Same period 2015
Rank 564 551 580
Rank change year-on-year -13 +29  
Contract jobs requiring a Help Desk Support Analyst 25 72 56
As % of all contract IT jobs advertised in England 0.058% 0.15% 0.11%
As % of the Job Titles category 0.061% 0.16% 0.12%
Number of daily rates quoted 12 24 21
Median daily rate £169 £150 £135
Median daily rate % change year-on-year +12.50% +11.11%  
90% offered a daily rate of more than £131 £104 £100
10% offered a daily rate of more than £199 £260 £202
UK excluding London median daily rate £163 £160 £133
% change year-on-year +1.56% +20.75%  
Number of hourly rates quoted 10 34 18
Median hourly rate £12.50 £15.00 £11.75
Median hourly rate % change year-on-year -16.66% +27.65%  
90% offered a hourly rate of more than £12.47 £9.42 £9.45
10% offered a hourly rate of more than £16.70 £16.50 £16.18
UK excluding London median hourly rate £12.50 £16.00 £11.00
% change year-on-year -21.87% +45.45%  

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies advertised in England. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
England
Contract job vacancies with a job title containing a recognized job role 40905 46317 48290
As % of all contract IT job vacancies advertised in England 94.76% 95.03% 94.87%
Number of daily rates quoted 26668 30607 30911
Median daily rate £450 £425 £400
Median daily rate % change year-on-year +5.88% +6.25%  
90% offered a daily rate of more than £275 £263 £250
10% offered a daily rate of more than £600 £600 £575
UK excluding London median daily rate £400 £400 £370
% change year-on-year - +8.10%  
Number of hourly rates quoted 1248 1357 1858
Median hourly rate £18.00 £17.50 £16.50
Median hourly rate % change year-on-year +2.85% +6.06%  
90% offered a hourly rate of more than £11.44 £11.00 £11.00
10% offered a hourly rate of more than £47.50 £43.50 £40.00
UK excluding London median hourly rate £17.50 £17.45 £16.00
% change year-on-year +0.28% +9.06%  

Help Desk Support Analyst
Job Vacancy Trend in England

The job posting trend of jobs advertised in England that featured Help Desk Support Analyst in the job title.

Job vacancy trend for Help Desk Support Analyst in England

Help Desk Support Analyst
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Help Desk Support Analyst in England.

Contractor daily rate trend for Help Desk Support Analyst in England

Help Desk Support Analyst
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Help Desk Support Analyst in England.

Contractor hourly rate trend for Help Desk Support Analyst in England

Help Desk Support Analyst
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Help Desk Support Analyst in England over the 3 months to 26 June 2017.

Contractor hourly rate histogram for Help Desk Support Analyst in England

Help Desk Support Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Help Desk Support Analyst within the England region over the 3 months to 26 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
North West +25 8 £163 +8.33% 1
London -14 6 £175 +42.56% 1
South East +17 4 £163 -13.33% 1
West Midlands - 3 £130 -
East Midlands -8 2 £125 -
East of England -28 2 £213 +25.00% 1
Help Desk Support Analyst
UK

Help Desk Support Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 26 June 2017, Help Desk Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring Help Desk Support Analyst in the job title.

1 43 (65.15%) Windows
2 28 (42.42%) ITIL
3 27 (40.91%) Microsoft
3 27 (40.91%) Active Directory
4 26 (39.39%) Microsoft Office
5 23 (34.85%) Windows 7
6 10 (15.15%) Internet
6 10 (15.15%) Citrix
7 9 (13.64%) Finance
8 8 (12.12%) Incident Management
9 7 (10.61%) Automotive
9 7 (10.61%) SQL
10 6 (9.09%) VPN
10 6 (9.09%) MOS
10 6 (9.09%) CMDB
11 5 (7.58%) Legal
11 5 (7.58%) Windows XP
12 4 (6.06%) Lotus
12 4 (6.06%) IBM Notes
12 4 (6.06%) Law
12 4 (6.06%) Windows 8
12 4 (6.06%) Server Patching
12 4 (6.06%) Windows 10
12 4 (6.06%) Security Cleared
13 3 (4.55%) Office 365
13 3 (4.55%) DV Cleared
13 3 (4.55%) Service Management
13 3 (4.55%) Microsoft Excel
13 3 (4.55%) SLA
13 3 (4.55%) MS Exchange

Help Desk Support Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (6.06%) IBM Notes
2 3 (4.55%) MS Exchange
3 1 (1.52%) Blackberry Enterprise Server
3 1 (1.52%) Exchange Server 2003
3 1 (1.52%) Exchange Server 2010
3 1 (1.52%) SharePoint
3 1 (1.52%) SharePoint 2013
Applications
1 26 (39.39%) Microsoft Office
2 3 (4.55%) Microsoft Excel
Business Applications
1 1 (1.52%) SAP Oil and Gas
Cloud Services
1 3 (4.55%) Office 365
Communications & Networking
1 10 (15.15%) Internet
2 6 (9.09%) VPN
3 2 (3.03%) DNS
3 2 (3.03%) Firewall
3 2 (3.03%) TCP/IP
4 1 (1.52%) DHCP
4 1 (1.52%) Ethernet
4 1 (1.52%) LAN
4 1 (1.52%) LDAP
4 1 (1.52%) WAN
Database & Business Intelligence
1 1 (1.52%) Essbase
General
1 9 (13.64%) Finance
2 7 (10.61%) Automotive
3 5 (7.58%) Legal
4 4 (6.06%) Law
5 2 (3.03%) Advertising
5 2 (3.03%) Telecoms
6 1 (1.52%) Banking
6 1 (1.52%) Electronics
6 1 (1.52%) French Language
6 1 (1.52%) Investment Banking
6 1 (1.52%) Manufacturing
6 1 (1.52%) Marketing
Libraries, Frameworks & Software Standards
1 1 (1.52%) J2EE
Miscellaneous
1 6 (9.09%) CMDB
2 2 (3.03%) Blackberry
2 2 (3.03%) Computer Science
3 1 (1.52%) Client/Server
3 1 (1.52%) Fat Client
3 1 (1.52%) iPhone
3 1 (1.52%) Mainframe
3 1 (1.52%) Thin Client
Operating Systems
1 43 (65.15%) Windows
2 23 (34.85%) Windows 7
3 5 (7.58%) Windows XP
4 4 (6.06%) Windows 10
4 4 (6.06%) Windows 8
5 2 (3.03%) Windows Server
5 2 (3.03%) Windows Server 2003
5 2 (3.03%) Windows Server 2008
6 1 (1.52%) Apple iOS
6 1 (1.52%) CentOS
6 1 (1.52%) Linux
6 1 (1.52%) Ubuntu
6 1 (1.52%) Windows NT
Processes & Methodologies
1 28 (42.42%) ITIL
2 8 (12.12%) Incident Management
3 4 (6.06%) Server Patching
4 3 (4.55%) Service Management
5 2 (3.03%) ERP
5 2 (3.03%) ITIL V2
5 2 (3.03%) ITIL V3
5 2 (3.03%) ITSM
5 2 (3.03%) Process Management
5 2 (3.03%) Ticket Management
6 1 (1.52%) Asset Management
6 1 (1.52%) Break/Fix
6 1 (1.52%) Business Intelligence
6 1 (1.52%) Digital Marketing
6 1 (1.52%) IT Strategy
6 1 (1.52%) Migration
6 1 (1.52%) Programme Management
6 1 (1.52%) Service Delivery
6 1 (1.52%) Software Licensing
Programming Languages
1 7 (10.61%) SQL
2 1 (1.52%) COBOL
2 1 (1.52%) PowerShell
2 1 (1.52%) VB
2 1 (1.52%) VBScript
Qualifications
1 6 (9.09%) MOS
2 4 (6.06%) Security Cleared
3 3 (4.55%) DV Cleared
4 2 (3.03%) Computer Science Degree
4 2 (3.03%) Degree
5 1 (1.52%) ITIL Certification
5 1 (1.52%) Microsoft Certification
5 1 (1.52%) SC Cleared
Quality Assurance & Compliance
1 3 (4.55%) SLA
System Software
1 27 (40.91%) Active Directory
2 1 (1.52%) XenDesktop
Vendors
1 27 (40.91%) Microsoft
2 10 (15.15%) Citrix
3 4 (6.06%) Lotus
4 2 (3.03%) Google
4 2 (3.03%) HP
4 2 (3.03%) Remedy
4 2 (3.03%) SAP
4 2 (3.03%) ServiceNow
5 1 (1.52%) Cisco
5 1 (1.52%) LANDesk
Manchester, Lancashire
Searchability
Rate: £11 - £16 per hour
Posted: 20 hours ago