The median contractor rate for a Help Desk Support Analyst was £160 per day in advertised job vacancies in England during the 3 months to 30 March 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Help Desk Support Analyst
UK / England
3 months to
30 Mar 2017
Same period 2016 Same period 2015
Rank 537 566 527
Rank change year-on-year +29 -39  
Contract jobs requiring a Help Desk Support Analyst 39 58 74
As % of all contract IT jobs advertised in England 0.093% 0.12% 0.15%
As % of the Job Titles category 0.098% 0.12% 0.16%
Number of daily rates quoted 11 15 33
Median daily rate £160 £150 £135
Median daily rate % change year-on-year +6.66% +11.11%  
90% offered a daily rate of more than £120 £100 £77
10% offered a daily rate of more than £195 £260 £197
UK excluding London median daily rate £125 £150 £135
% change year-on-year -16.66% +11.11%  
Number of hourly rates quoted 19 31 23
Median hourly rate £12.50 £15.00 £13.00
Median hourly rate % change year-on-year -16.66% +15.38%  
90% offered a hourly rate of more than £11.40 £12.00 £12.10
10% offered a hourly rate of more than £16.70 £25.00 £14.30
UK excluding London median hourly rate £12.50 £16.50 £13.50
% change year-on-year -24.24% +22.22%  

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies advertised in England. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
England
Contract job vacancies with a job title containing a recognized job role 39809 47592 46241
As % of all contract IT job vacancies advertised in England 94.81% 95.25% 94.84%
Number of daily rates quoted 25961 31270 28439
Median daily rate £435 £425 £400
Median daily rate % change year-on-year +2.35% +6.25%  
90% offered a daily rate of more than £265 £263 £245
10% offered a daily rate of more than £600 £600 £575
UK excluding London median daily rate £400 £388 £375
% change year-on-year +3.22% +3.33%  
Number of hourly rates quoted 1355 1455 1881
Median hourly rate £18.50 £18.50 £17.50
Median hourly rate % change year-on-year - +5.71%  
90% offered a hourly rate of more than £11.33 £11.25 £11.00
10% offered a hourly rate of more than £47.00 £47.50 £42.50
UK excluding London median hourly rate £17.50 £19.00 £17.00
% change year-on-year -7.89% +11.76%  

Help Desk Support Analyst
Job Vacancy Trend in England

The job posting trend of jobs advertised in England that featured Help Desk Support Analyst in the job title.

Job vacancy trend for Help Desk Support Analyst in England

Help Desk Support Analyst
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Help Desk Support Analyst in England.

Contractor daily rate trend for Help Desk Support Analyst in England

Help Desk Support Analyst
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Help Desk Support Analyst in England.

Contractor hourly rate trend for Help Desk Support Analyst in England

Help Desk Support Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Help Desk Support Analyst within the England region over the 3 months to 30 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +32 9 £175 +14.75% 4
Yorkshire +23 6 £130 +30.00% 2
West Midlands +23 5 - - 3
South West +6 5 - - 1
South East +1 5 £113 -25.00% 1
East of England -6 4 £155 -8.82% 1
North West +26 3 - - 2
East Midlands - 2 - -
Help Desk Support Analyst
UK

Help Desk Support Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 30 March 2017, Help Desk Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring Help Desk Support Analyst in the job title.

1 72 (72.00%) Windows
2 55 (55.00%) Active Directory
3 54 (54.00%) MS Office
4 43 (43.00%) Microsoft
5 38 (38.00%) Windows 7
6 23 (23.00%) MS Excel
7 22 (22.00%) ITIL
7 22 (22.00%) Citrix
7 22 (22.00%) Law
8 18 (18.00%) Legal
9 14 (14.00%) Windows 10
10 12 (12.00%) Incident Management
11 11 (11.00%) Blackberry
12 10 (10.00%) Finance
12 10 (10.00%) MOS
12 10 (10.00%) Windows 8
13 6 (6.00%) CMDB
13 6 (6.00%) VPN
14 5 (5.00%) Windows XP
14 5 (5.00%) Service Management
14 5 (5.00%) iPhone
15 4 (4.00%) Internet
15 4 (4.00%) Telecoms
15 4 (4.00%) SLA
15 4 (4.00%) Apple
15 4 (4.00%) EPoS
16 3 (3.00%) Windows Server
16 3 (3.00%) Lotus
16 3 (3.00%) DNS
16 3 (3.00%) DHCP

Help Desk Support Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (3.00%) IBM Notes
2 2 (2.00%) MS Exchange
3 1 (1.00%) CMS
3 1 (1.00%) Skype for Business
Applications
1 54 (54.00%) MS Office
2 23 (23.00%) MS Excel
3 1 (1.00%) MS PowerPoint
Business Applications
1 2 (2.00%) SAP Oil and Gas
2 1 (1.00%) Dynamics NAV
Cloud Services
1 2 (2.00%) G Suite
1 2 (2.00%) Office 365
Communications & Networking
1 6 (6.00%) VPN
2 4 (4.00%) Internet
3 3 (3.00%) DHCP
3 3 (3.00%) DNS
4 2 (2.00%) Firewall
4 2 (2.00%) LDAP
5 1 (1.00%) LAN
5 1 (1.00%) Remote Desktop
5 1 (1.00%) Skype
5 1 (1.00%) WAN
Database & Business Intelligence
1 1 (1.00%) BusinessObjects
1 1 (1.00%) BusinessObjects Business Intelligence
General
1 22 (22.00%) Law
2 18 (18.00%) Legal
3 10 (10.00%) Finance
4 4 (4.00%) Telecoms
5 2 (2.00%) Advertising
5 2 (2.00%) Automotive
5 2 (2.00%) Electronics
5 2 (2.00%) French Language
5 2 (2.00%) Manufacturing
5 2 (2.00%) Marketing
5 2 (2.00%) Retail
6 1 (1.00%) Banking
6 1 (1.00%) Dutch Language
6 1 (1.00%) Military
6 1 (1.00%) Spanish Language
Miscellaneous
1 11 (11.00%) Blackberry
2 6 (6.00%) CMDB
3 5 (5.00%) iPhone
4 4 (4.00%) EPoS
5 2 (2.00%) Computer Science
6 1 (1.00%) Fat Client
6 1 (1.00%) Management Information System
6 1 (1.00%) Thin Client
6 1 (1.00%) Video Conferencing
Operating Systems
1 72 (72.00%) Windows
2 38 (38.00%) Windows 7
3 14 (14.00%) Windows 10
4 10 (10.00%) Windows 8
5 5 (5.00%) Windows XP
6 3 (3.00%) Windows Server
7 2 (2.00%) Windows Server 2003
7 2 (2.00%) Windows Server 2008
8 1 (1.00%) Apple iOS
8 1 (1.00%) Linux
8 1 (1.00%) Mac OS X
8 1 (1.00%) Windows 2000
Processes & Methodologies
1 22 (22.00%) ITIL
2 12 (12.00%) Incident Management
3 5 (5.00%) Service Management
4 3 (3.00%) ITSM
4 3 (3.00%) Service Delivery
5 2 (2.00%) Asset Management
5 2 (2.00%) Business Intelligence
5 2 (2.00%) Change Management
5 2 (2.00%) Digital Marketing
5 2 (2.00%) ERP
5 2 (2.00%) IT Strategy
5 2 (2.00%) ITIL V2
5 2 (2.00%) ITIL V3
5 2 (2.00%) Process Management
5 2 (2.00%) Programme Management
6 1 (1.00%) Agile Software Development
6 1 (1.00%) Contract Management
6 1 (1.00%) Data Entry
6 1 (1.00%) Software Licensing
6 1 (1.00%) Time Management
Programming Languages
1 3 (3.00%) SQL
Qualifications
1 10 (10.00%) MOS
2 2 (2.00%) Degree
2 2 (2.00%) SC Cleared
2 2 (2.00%) Security Cleared
3 1 (1.00%) ITIL Foundation Certificate
3 1 (1.00%) MCITP
3 1 (1.00%) MCSE
3 1 (1.00%) Microsoft Certification
Quality Assurance & Compliance
1 4 (4.00%) SLA
System Software
1 55 (55.00%) Active Directory
2 1 (1.00%) XenApp
Vendors
1 43 (43.00%) Microsoft
2 22 (22.00%) Citrix
3 4 (4.00%) Apple
4 3 (3.00%) Google
4 3 (3.00%) Lotus
4 3 (3.00%) ServiceNow
5 2 (2.00%) Cisco
5 2 (2.00%) IBM
5 2 (2.00%) SAP
6 1 (1.00%) Belkin
6 1 (1.00%) Compaq
6 1 (1.00%) Dell
6 1 (1.00%) HP
6 1 (1.00%) Intel
6 1 (1.00%) LANDesk
6 1 (1.00%) NETGEAR
6 1 (1.00%) Remedy
6 1 (1.00%) Sophos
6 1 (1.00%) Veritas
Coventry, West Midlands (County)
QUANTICA
Rate: £11 - £14 per hour
Posted: 2 days ago
Coventry, West Midlands (County)
QUANTICA
Rate: market rates
Posted: 5 days ago
Leeds
People Source Consulting
Rate: £120 - £140 per day
Posted: 9 days ago