Period
to 22 November 2017

The median contractor rate for a Support Technician was £241 per day in advertised job vacancies in the West Midlands during the 6 months to 22 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Technician
England > West Midlands
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 175 205 167
Rank change year-on-year +30 -38 -10
Contract jobs requiring a Support Technician 13 10 5
As % of all contract IT jobs advertised in the West Midlands 0.27% 0.16% 0.10%
As % of the Job Titles category 0.28% 0.17% 0.11%
Number of daily rates quoted 4 4 0
West Midlands median daily rate £241 £263 -
Median daily rate % change year-on-year -8.10% - -
England median daily rate £155 £188 £213
% change year-on-year -17.33% -11.76% +6.25%
Number of hourly rates quoted 2 6 5
West Midlands median hourly rate £11.40 £13.50 £15.00
Median hourly rate % change year-on-year -15.56% -10.00% +42.86%
10th Percentile £9.86 £10.00 £10.20
90th Percentile £13.02 £16.75 £17.40
England median hourly rate £12.45 £14.50 £12.50
% change year-on-year -14.14% +16.00% -10.71%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
West Midlands
Contract vacancies in the West Midlands with a recognized job title 4575 5889 4639
% of contract IT jobs with a recognized job title 94.58% 95.05% 94.77%
Number of daily rates quoted 2894 3540 2651
West Midlands median daily rate £400 £400 £375
Median daily rate % change year-on-year - +6.67% +7.14%
10th Percentile £213 £237 £213
90th Percentile £542 £550 £525
England median daily rate £450 £425 £413
% change year-on-year +5.88% +3.03% +3.13%
Number of hourly rates quoted 204 238 271
West Midlands median hourly rate £17.38 £15.21 £17.00
Median hourly rate % change year-on-year +14.22% -10.51% +5.20%
10th Percentile £10.50 £10.00 £10.50
90th Percentile £43.75 £39.50 £38.75
England median hourly rate £18.50 £18.50 £18.00
% change year-on-year - +2.78% +9.09%

Support Technician
Job Vacancy Trend in the West Midlands

Job postings that featured Support Technician in the job title as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Support Technician in the West Midlands

Support Technician
Contractor Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Technician in the West Midlands.

Contractor daily rate trend for Support Technician in the West Midlands

Support Technician
Contractor Daily Rate Histogram in the West Midlands

The daily rate distribution of IT jobs citing Support Technician in the West Midlands over the 6 months to 22 November 2017.

Contractor daily rate histogram for Support Technician in the West Midlands

Support Technician
Contractor Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Technician in the West Midlands.

Contractor hourly rate trend for Support Technician in the West Midlands

Support Technician
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Technician within the West Midlands region over the 6 months to 22 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +13 6 £245 - 3
Staffordshire +11 2 - -
Worcestershire +5 2 - - 2
Herefordshire +2 1 - -
Walsall 0 1 - -
Coventry - 1 £130 - 1
Support Technician
England

Support Technician Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 22 November 2017, Support Technician contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the West Midlands region featuring Support Technician in the job title.

1 9 (69.23%) Windows
2 6 (46.15%) Active Directory
3 4 (30.77%) Windows 7
3 4 (30.77%) Windows Server 2012
3 4 (30.77%) Windows 10
3 4 (30.77%) Windows Server
4 3 (23.08%) Office 365
4 3 (23.08%) Windows Server 2008
4 3 (23.08%) Microsoft
4 3 (23.08%) LAN
4 3 (23.08%) Service Delivery
4 3 (23.08%) VMware
5 2 (15.38%) MiFID
5 2 (15.38%) JIRA
5 2 (15.38%) Shell Script
5 2 (15.38%) WAN
5 2 (15.38%) Linux
5 2 (15.38%) Microsoft Excel
5 2 (15.38%) Microsoft Office
5 2 (15.38%) ITIL
5 2 (15.38%) Citrix
5 2 (15.38%) Avaya
5 2 (15.38%) Agile Software Development
5 2 (15.38%) Apple iOS
5 2 (15.38%) Root Cause Analysis
5 2 (15.38%) Driving Licence
5 2 (15.38%) Remote Desktop
5 2 (15.38%) DBS Check
5 2 (15.38%) Smart Home
5 2 (15.38%) Z-Wave

Support Technician Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (7.69%) MS Exchange
1 1 (7.69%) SharePoint
Applications
1 2 (15.38%) Microsoft Excel
1 2 (15.38%) Microsoft Office
2 1 (7.69%) Microsoft PowerPoint
2 1 (7.69%) MS Visio
Cloud Services
1 3 (23.08%) Office 365
Communications & Networking
1 3 (23.08%) LAN
2 2 (15.38%) Remote Desktop
2 2 (15.38%) WAN
2 2 (15.38%) Z-Wave
3 1 (7.69%) DHCP
3 1 (7.69%) DNS
3 1 (7.69%) MPLS
3 1 (7.69%) TCP/IP
3 1 (7.69%) VPN
Development Applications
1 2 (15.38%) JIRA
Miscellaneous
1 2 (15.38%) Driving Licence
1 2 (15.38%) Smart Home
2 1 (7.69%) Data Centre
2 1 (7.69%) Management Information System
2 1 (7.69%) Virtual Team
Operating Systems
1 9 (69.23%) Windows
2 4 (30.77%) Windows 10
2 4 (30.77%) Windows 7
2 4 (30.77%) Windows Server
2 4 (30.77%) Windows Server 2012
3 3 (23.08%) Windows Server 2008
4 2 (15.38%) Apple iOS
4 2 (15.38%) Linux
5 1 (7.69%) Windows XP
Processes & Methodologies
1 3 (23.08%) Service Delivery
2 2 (15.38%) Agile Software Development
2 2 (15.38%) ITIL
2 2 (15.38%) Root Cause Analysis
3 1 (7.69%) Capacity Management
3 1 (7.69%) Change Control
3 1 (7.69%) Change Management
3 1 (7.69%) Coaching
3 1 (7.69%) Disaster Recovery
3 1 (7.69%) Mentoring
3 1 (7.69%) Migration
3 1 (7.69%) Release Management
3 1 (7.69%) Service Management
3 1 (7.69%) Time Management
3 1 (7.69%) Virtual Team Management
Programming Languages
1 2 (15.38%) Shell Script
2 1 (7.69%) SQL
Qualifications
1 2 (15.38%) DBS Check
Quality Assurance & Compliance
1 2 (15.38%) MiFID
2 1 (7.69%) SLA
System Software
1 6 (46.15%) Active Directory
2 1 (7.69%) Hyper-V
Vendors
1 3 (23.08%) Microsoft
1 3 (23.08%) VMware
2 2 (15.38%) Avaya
2 2 (15.38%) Citrix
3 1 (7.69%) Apple