Period
to 18 November 2017

The median annual salary for a Support Technician was £25,000 in advertised job vacancies in the West Midlands during the 6 months to 18 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Technician
England > West Midlands
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 290 261 306
Rank change year-on-year -29 +45 -6
Permanent jobs requiring a Support Technician 36 82 18
As % of all permanent IT jobs advertised in the West Midlands 0.36% 0.71% 0.16%
As % of the Job Titles category 0.37% 0.74% 0.17%
Number of salaries quoted 33 86 23
West Midlands median annual salary £25,000 £22,500 £24,050
Median salary % change year-on-year +11.11% -6.44% -2.83%
10th Percentile £18,100 £18,625 £16,800
90th Percentile £35,000 £29,125 £29,250
England median annual salary £23,500 £24,000 £24,000
% change year-on-year -2.08% - -2.42%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
West Midlands
Permanent vacancies in the West Midlands with a recognized job title 9716 11097 10597
% of permanent IT jobs with a recognized job title 96.40% 96.18% 96.58%
Number of salaries quoted 7999 8802 8814
West Midlands median annual salary £40,000 £40,000 £40,000
10th Percentile £23,750 £23,500 £24,000
90th Percentile £63,750 £62,500 £62,500
England median annual salary £50,000 £47,500 £46,000
% change year-on-year +5.26% +3.26% +2.22%

Support Technician
Job Vacancy Trend in the West Midlands

Job postings that featured Support Technician in the job title as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Support Technician in the West Midlands

Support Technician
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Technician in the West Midlands.

Salary trend for Support Technician in the West Midlands

Support Technician
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing Support Technician in the West Midlands over the 6 months to 18 November 2017.

Salary histogram for Support Technician in the West Midlands

Support Technician
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Technician within the West Midlands region over the 6 months to 18 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Worcestershire -2 11 £25,000 -
Coventry +11 8 £35,000 +54.57%
Warwickshire -9 7 £23,000 +17.95%
Staffordshire +7 4 £26,500 +20.45%
Birmingham -3 3 £21,954 -8.52% 1
Walsall +5 1 £18,000 -18.18%
Support Technician
England

Support Technician Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 18 November 2017, Support Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring Support Technician in the job title.

1 26 (72.22%) Windows
2 23 (63.89%) Microsoft
3 16 (44.44%) Active Directory
4 13 (36.11%) Windows Server
5 12 (33.33%) Windows 10
5 12 (33.33%) LAN
5 12 (33.33%) WAN
5 12 (33.33%) Windows 7
6 11 (30.56%) Windows Server 2012
6 11 (30.56%) Microsoft Office
7 10 (27.78%) SQL
7 10 (27.78%) MS Exchange
8 9 (25.00%) Cisco
8 9 (25.00%) Windows Server 2008
8 9 (25.00%) VMware
9 8 (22.22%) ITIL
10 7 (19.44%) Windows 8
11 6 (16.67%) SQL Server
11 6 (16.67%) Citrix
11 6 (16.67%) Office 365
12 5 (13.89%) Exchange Server 2010
12 5 (13.89%) ITIL V3
12 5 (13.89%) Exchange Server 2013
12 5 (13.89%) TCP/IP
13 4 (11.11%) Quality Management
13 4 (11.11%) Firewall
13 4 (11.11%) Manufacturing
13 4 (11.11%) Data Protection
14 3 (8.33%) Network Security
14 3 (8.33%) QMS

Support Technician Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (27.78%) MS Exchange
2 5 (13.89%) Exchange Server 2010
2 5 (13.89%) Exchange Server 2013
3 1 (2.78%) Exchange Server 2003
3 1 (2.78%) SharePoint
3 1 (2.78%) WordPress
Applications
1 11 (30.56%) Microsoft Office
2 1 (2.78%) Microsoft Excel
Cloud Services
1 6 (16.67%) Office 365
2 1 (2.78%) Microsoft Azure
Communications & Networking
1 12 (33.33%) LAN
1 12 (33.33%) WAN
2 5 (13.89%) TCP/IP
3 4 (11.11%) Firewall
4 3 (8.33%) Cisco ASA
4 3 (8.33%) MPLS
4 3 (8.33%) Network Security
4 3 (8.33%) VPN
5 2 (5.56%) DHCP
5 2 (5.56%) DNS
5 2 (5.56%) VoIP
5 2 (5.56%) Wireless
6 1 (2.78%) Ethernet
Database & Business Intelligence
1 6 (16.67%) SQL Server
2 1 (2.78%) MySQL
General
1 4 (11.11%) Manufacturing
2 2 (5.56%) Automotive
3 1 (2.78%) Finance
3 1 (2.78%) Legal
Libraries, Frameworks & Software Standards
1 2 (5.56%) CSS
1 2 (5.56%) HTML
2 1 (2.78%) LAMP
2 1 (2.78%) XML
Miscellaneous
1 3 (8.33%) Analytical Skills
1 3 (8.33%) Smartphone
2 2 (5.56%) Data Centre
3 1 (2.78%) iPad
3 1 (2.78%) iPhone
3 1 (2.78%) VLE
Operating Systems
1 26 (72.22%) Windows
2 13 (36.11%) Windows Server
3 12 (33.33%) Windows 10
3 12 (33.33%) Windows 7
4 11 (30.56%) Windows Server 2012
5 9 (25.00%) Windows Server 2008
6 7 (19.44%) Windows 8
7 3 (8.33%) Android
8 2 (5.56%) Linux
8 2 (5.56%) Windows Server 2003
9 1 (2.78%) Apple iOS
9 1 (2.78%) Windows XP
Processes & Methodologies
1 8 (22.22%) ITIL
2 5 (13.89%) ITIL V3
3 4 (11.11%) Data Protection
3 4 (11.11%) Quality Management
4 3 (8.33%) Data Analysis
4 3 (8.33%) QMS
5 2 (5.56%) Break/Fix
5 2 (5.56%) CRM
5 2 (5.56%) Project Management
5 2 (5.56%) System Testing
6 1 (2.78%) Business Continuity
6 1 (2.78%) DevOps
6 1 (2.78%) ERP
6 1 (2.78%) Information Security
6 1 (2.78%) Kalman Filter
6 1 (2.78%) Patch Management
6 1 (2.78%) Service Management
Programming Languages
1 10 (27.78%) SQL
2 3 (8.33%) T-SQL
3 2 (5.56%) PHP
4 1 (2.78%) ANSI C
4 1 (2.78%) C
4 1 (2.78%) C#
4 1 (2.78%) Embedded C
4 1 (2.78%) JavaScript
4 1 (2.78%) PL/SQL
4 1 (2.78%) Shell Script
Qualifications
1 3 (8.33%) Microsoft Certification
2 2 (5.56%) A+ Certification
2 2 (5.56%) CCNA
2 2 (5.56%) Cisco Certification
2 2 (5.56%) MCP
2 2 (5.56%) MCSE
2 2 (5.56%) Security Cleared
3 1 (2.78%) Degree
3 1 (2.78%) MCITP
3 1 (2.78%) MCSA
3 1 (2.78%) Network+ Certification
3 1 (2.78%) SC Cleared
Quality Assurance & Compliance
1 1 (2.78%) ISO 9001
1 1 (2.78%) ISO/IEC 27001
System Software
1 16 (44.44%) Active Directory
2 3 (8.33%) Hyper-V
3 2 (5.56%) VMware Infrastructure
4 1 (2.78%) Terminal Services
4 1 (2.78%) vSphere
4 1 (2.78%) Xen
Systems Management
1 2 (5.56%) SCCM
1 2 (5.56%) WSUS
2 1 (2.78%) Backup Exec
2 1 (2.78%) Norton AntiVirus
Vendors
1 23 (63.89%) Microsoft
2 9 (25.00%) Cisco
2 9 (25.00%) VMware
3 6 (16.67%) Citrix
4 3 (8.33%) Apple
5 2 (5.56%) CheckPoint
5 2 (5.56%) HP
5 2 (5.56%) Remedy
5 2 (5.56%) Symantec
5 2 (5.56%) Veeam
6 1 (2.78%) Capita
6 1 (2.78%) Oracle
6 1 (2.78%) SonicWALL
6 1 (2.78%) WatchGuard