The median annual salary for a Support Technician was £23,500 in advertised job vacancies in the West Midlands during the 3 months to 23 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
23 Mar 2017
Same period 2016 Same period 2015
Support Technician
England / West Midlands
Rank 190 219 188
Rank change year-on-year +29 -31  
Permanent jobs requiring a Support Technician 19 22 25
As % of all permanent IT jobs advertised in the West Midlands 0.41% 0.36% 0.50%
As % of the Job Titles category 0.42% 0.38% 0.52%
Number of salaries quoted 18 21 18
Median salary £23,500 £23,500 £27,000
Median salary % change year-on-year - -12.96%  
90% offered a salary of more than £19,350 £21,000 £21,500
10% offered a salary of more than £45,000 £32,000 £31,100
UK excluding London median salary £23,000 £22,500 £23,500
% change year-on-year +2.22% -4.25%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
West Midlands
Permanent job vacancies with a job title containing a recognized job role 4501 5856 4848
As % of all permanent IT job vacancies advertised in the West Midlands 96.88% 96.35% 96.61%
Number of salaries quoted 3711 4766 4137
Median salary £40,000 £40,000 £39,000
Median salary % change year-on-year - +2.56%  
90% offered a salary of more than £25,000 £25,000 £24,000
10% offered a salary of more than £57,500 £57,500 £60,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

Support Technician
Job Vacancy Trend in the West Midlands

The job posting trend of jobs advertised in the West Midlands that featured Support Technician in the job title.

Job vacancy trend for Support Technician in the West Midlands

Support Technician
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Technician in the West Midlands.

Salary trend for Support Technician in the West Midlands

Support Technician
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing Support Technician in the West Midlands over the 3 months to 23 March 2017.

Salary histogram for Support Technician in the West Midlands

Support Technician
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Technician within the West Midlands region over the 3 months to 23 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Coventry - 8 £36,000 - 1
Shropshire - 4 £23,500 -
Birmingham +15 2 £20,168 -36.97% 1
Staffordshire +5 2 £24,750 +5.31% 3
Worcestershire -9 2 £22,250 -
Sutton Coldfield - 1 £23,500 -
Support Technician
England

Support Technician Skill Set
Top 30 Related IT Skills in the West Midlands

For the 6 months to 23 March 2017, Support Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring Support Technician in the job title.

1 40 (72.73%) Windows
2 30 (54.55%) Active Directory
3 28 (50.91%) Microsoft
4 23 (41.82%) MS Exchange
5 22 (40.00%) MS Excel
6 19 (34.55%) Windows Server
7 18 (32.73%) Windows 10
7 18 (32.73%) Windows 7
7 18 (32.73%) Windows Server 2008
8 15 (27.27%) VMware
9 14 (25.45%) Windows Server 2012
10 12 (21.82%) Citrix
11 11 (20.00%) Exchange Server 2010
11 11 (20.00%) Exchange Server 2013
12 10 (18.18%) Windows 8
12 10 (18.18%) ITIL
13 8 (14.55%) LAN
13 8 (14.55%) Manufacturing
14 7 (12.73%) Degree
14 7 (12.73%) DNS
14 7 (12.73%) WAN
15 6 (10.91%) SQL
15 6 (10.91%) SQL Server
15 6 (10.91%) ITIL Certification
15 6 (10.91%) Driving Licence
16 5 (9.09%) VMware Infrastructure
16 5 (9.09%) Microsoft Certification
16 5 (9.09%) Cisco
16 5 (9.09%) SAN
16 5 (9.09%) MS Office

Support Technician Skill Set
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 23 (41.82%) MS Exchange
2 11 (20.00%) Exchange Server 2010
2 11 (20.00%) Exchange Server 2013
3 3 (5.45%) IIS
3 3 (5.45%) SharePoint
4 1 (1.82%) Apache
Applications
1 22 (40.00%) MS Excel
2 5 (9.09%) MS Office
Business Applications
1 2 (3.64%) SAP Business One
2 1 (1.82%) Dynamics AX
2 1 (1.82%) Infor LN
2 1 (1.82%) MFGPRO
Cloud Services
1 3 (5.45%) Office 365
2 1 (1.82%) G Suite
2 1 (1.82%) Microsoft Azure
Communications & Networking
1 8 (14.55%) LAN
2 7 (12.73%) DNS
2 7 (12.73%) WAN
3 5 (9.09%) DHCP
3 5 (9.09%) SAN
4 4 (7.27%) Wireless
5 3 (5.45%) Cisco IOS
5 3 (5.45%) Firewall
5 3 (5.45%) TCP/IP
6 2 (3.64%) 3G
7 1 (1.82%) Cisco ASA
7 1 (1.82%) DDNS
7 1 (1.82%) Internet
7 1 (1.82%) iSCSI
7 1 (1.82%) MPLS
7 1 (1.82%) NAS
7 1 (1.82%) Network Security
7 1 (1.82%) VoIP
7 1 (1.82%) VPN
7 1 (1.82%) Wi-Fi
Database & Business Intelligence
1 6 (10.91%) SQL Server
2 1 (1.82%) Crystal Reports
2 1 (1.82%) MySQL
2 1 (1.82%) Oracle Database
2 1 (1.82%) SQL Server Reporting Services
Development Applications
1 1 (1.82%) SQL Server Management Studio (SSMS)
General
1 8 (14.55%) Manufacturing
2 1 (1.82%) Retail
2 1 (1.82%) Telecoms
Libraries, Frameworks & Software Standards
1 2 (3.64%) Web Services
2 1 (1.82%) XML
Miscellaneous
1 6 (10.91%) Driving Licence
2 3 (5.45%) Client/Server
3 2 (3.64%) Handset
4 1 (1.82%) Analytical Skills
4 1 (1.82%) Clustering
4 1 (1.82%) Management Information System
Operating Systems
1 40 (72.73%) Windows
2 19 (34.55%) Windows Server
3 18 (32.73%) Windows 10
3 18 (32.73%) Windows 7
3 18 (32.73%) Windows Server 2008
4 14 (25.45%) Windows Server 2012
5 10 (18.18%) Windows 8
6 3 (5.45%) Linux
7 2 (3.64%) Android
8 1 (1.82%) Apple iOS
8 1 (1.82%) Windows Server 2003
Processes & Methodologies
1 10 (18.18%) ITIL
2 4 (7.27%) Data Analysis
2 4 (7.27%) Data Protection
3 3 (5.45%) ERP
4 2 (3.64%) Line Management
4 2 (3.64%) Logistics
4 2 (3.64%) Operational Acceptance Testing
4 2 (3.64%) PRINCE2
5 1 (1.82%) Agile Software Development
5 1 (1.82%) Contract Management
5 1 (1.82%) CRM
5 1 (1.82%) Data Management
5 1 (1.82%) Migration
5 1 (1.82%) Network Management
5 1 (1.82%) PRINCE
5 1 (1.82%) Problem Management
5 1 (1.82%) Project Management
5 1 (1.82%) QMS
5 1 (1.82%) Trend Analysis
5 1 (1.82%) Web Development
Programming Languages
1 6 (10.91%) SQL
2 4 (7.27%) C
3 2 (3.64%) PowerShell
4 1 (1.82%) PL/SQL
4 1 (1.82%) Shell Script
4 1 (1.82%) T-SQL
4 1 (1.82%) VBScript
Qualifications
1 7 (12.73%) Degree
2 6 (10.91%) ITIL Certification
3 5 (9.09%) Microsoft Certification
4 4 (7.27%) MCSE
5 2 (3.64%) Security Cleared
6 1 (1.82%) Citrix Certification
6 1 (1.82%) DBS Check
6 1 (1.82%) DV Cleared
6 1 (1.82%) HND
6 1 (1.82%) MCSA
Quality Assurance & Compliance
1 1 (1.82%) ISO/IEC 27001
1 1 (1.82%) SLA
System Software
1 30 (54.55%) Active Directory
2 5 (9.09%) VMware Infrastructure
3 2 (3.64%) Hyper-V
3 2 (3.64%) Terminal Services
4 1 (1.82%) Microsoft Virtual Server
4 1 (1.82%) Virtual Servers
4 1 (1.82%) VMware ESX
4 1 (1.82%) vSphere
4 1 (1.82%) XenApp
Systems Management
1 2 (3.64%) WSUS
2 1 (1.82%) Norton AntiVirus
Vendors
1 28 (50.91%) Microsoft
2 15 (27.27%) VMware
3 12 (21.82%) Citrix
4 5 (9.09%) Cisco
5 3 (5.45%) Apple
6 2 (3.64%) Oracle
6 2 (3.64%) SAP
7 1 (1.82%) Google
7 1 (1.82%) Infor
7 1 (1.82%) JD Edwards
7 1 (1.82%) Juniper
7 1 (1.82%) QAD
7 1 (1.82%) SolarWinds
7 1 (1.82%) Sophos
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