Period
to 23 November 2017

The median contractor rate for a Support Technician was £155 per day in advertised job vacancies in England during the 6 months to 23 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Technician
UK > England
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 727 724 676
Rank change year-on-year -3 -48 -98
Contract jobs requiring a Support Technician 130 149 195
As % of all contract IT jobs advertised in England 0.14% 0.15% 0.19%
As % of the Job Titles category 0.14% 0.16% 0.20%
Number of daily rates quoted 46 62 79
England median daily rate £155 £183 £200
Median daily rate % change year-on-year -15.07% -8.75% -
10th Percentile £114 £101 £105
90th Percentile £305 £399 £350
UK median daily rate £140 £175 £200
% change year-on-year -20.00% -12.50% -
Number of hourly rates quoted 40 52 69
England median hourly rate £12.45 £14.25 £12.50
Median hourly rate % change year-on-year -12.63% +14.00% -10.71%
10th Percentile £10.42 £9.34 £8.88
90th Percentile £19.17 £18.75 £18.00
UK median hourly rate £12.50 £13.75 £12.43
% change year-on-year -9.09% +10.62% -9.60%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 89884 92670 98656
% of contract IT jobs with a recognized job title 94.76% 94.76% 95.00%
Number of daily rates quoted 59938 60988 63819
England median daily rate £450 £425 £413
Median daily rate % change year-on-year +5.88% +3.03% +3.13%
10th Percentile £263 £256 £250
90th Percentile £625 £600 £600
UK median daily rate £450 £425 £400
% change year-on-year +5.88% +6.25% -
Number of hourly rates quoted 2667 3006 3819
England median hourly rate £18.50 £18.50 £18.00
Median hourly rate % change year-on-year - +2.78% +9.09%
10th Percentile £10.97 £10.50 £10.50
90th Percentile £47.90 £47.00 £45.00
UK median hourly rate £18.70 £18.00 £18.00
% change year-on-year +3.89% - +9.09%

Support Technician
Job Vacancy Trend in England

Job postings that featured Support Technician in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Support Technician in England

Support Technician
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Technician in England.

Contractor daily rate trend for Support Technician in England

Support Technician
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Support Technician in England over the 6 months to 23 November 2017.

Contractor daily rate histogram for Support Technician in England

Support Technician
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Technician in England.

Contractor hourly rate trend for Support Technician in England

Support Technician
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Support Technician in England over the 6 months to 23 November 2017.

Contractor hourly rate histogram for Support Technician in England

Support Technician
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Technician within the England region over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +4 44 £140 -29.11% 14
London -25 25 £161 -4.44% 15
North of England +51 23 £170 -24.44% 16
Midlands +30 16 £229 -12.86% 8
West Midlands +37 13 £241 -8.10% 7
South West -10 12 £123 -18.33% 7
North West +25 11 £190 +43.40% 11
Yorkshire +8 11 £115 -59.11% 4
East of England -14 10 £140 +9.80% 8
East Midlands -6 3 £198 - 1
North East +62 1 - - 1
Support Technician
UK

Support Technician Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 23 November 2017, Support Technician contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring Support Technician in the job title.

1 93 (71.54%) Windows
2 65 (50.00%) Active Directory
3 52 (40.00%) Microsoft
4 45 (34.62%) Microsoft Office
5 40 (30.77%) Windows 7
6 34 (26.15%) Windows Server
7 31 (23.85%) ITIL
8 23 (17.69%) Office 365
9 22 (16.92%) Windows Server 2012
10 21 (16.15%) Windows 10
11 20 (15.38%) Windows Server 2008
12 18 (13.85%) DBS Check
13 17 (13.08%) Apple
14 15 (11.54%) VMware
15 14 (10.77%) MS Exchange
16 13 (10.00%) Citrix
17 10 (7.69%) Security Cleared
17 10 (7.69%) SCCM
17 10 (7.69%) DNS
17 10 (7.69%) DHCP
17 10 (7.69%) Windows Server 2003
18 9 (6.92%) LAN
18 9 (6.92%) SC Cleared
18 9 (6.92%) Exchange Server 2010
19 8 (6.15%) Apple iOS
19 8 (6.15%) VMware Infrastructure
19 8 (6.15%) VoIP
19 8 (6.15%) WAN
19 8 (6.15%) Microsoft Certification
19 8 (6.15%) Dell

Support Technician Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (10.77%) MS Exchange
2 9 (6.92%) Exchange Server 2010
3 8 (6.15%) IIS
4 6 (4.62%) SharePoint
5 4 (3.08%) SharePoint Server
6 2 (1.54%) Moodle
6 2 (1.54%) Skype for Business
7 1 (0.77%) Apache
7 1 (0.77%) Confluence
7 1 (0.77%) Oracle SOA Suite
Applications
1 45 (34.62%) Microsoft Office
2 6 (4.62%) Microsoft Excel
3 3 (2.31%) Microsoft PowerPoint
4 1 (0.77%) MS Visio
Business Applications
1 1 (0.77%) Dynamics CRM
1 1 (0.77%) Oracle BPM
1 1 (0.77%) RMDS
Cloud Services
1 23 (17.69%) Office 365
2 4 (3.08%) Microsoft Azure
3 2 (1.54%) Amazon AWS
4 1 (0.77%) Mimecast
Communications & Networking
1 10 (7.69%) DHCP
1 10 (7.69%) DNS
2 9 (6.92%) LAN
3 8 (6.15%) SAN
3 8 (6.15%) VoIP
3 8 (6.15%) WAN
4 7 (5.38%) Skype
4 7 (5.38%) TCP/IP
4 7 (5.38%) Wireless
5 6 (4.62%) Firewall
5 6 (4.62%) Internet
5 6 (4.62%) VPN
6 5 (3.85%) Remote Desktop
7 4 (3.08%) Wi-Fi
8 3 (2.31%) IP Telephony
8 3 (2.31%) SMS
8 3 (2.31%) VLAN
8 3 (2.31%) VPLS
9 2 (1.54%) Broadband
9 2 (1.54%) NAS
Database & Business Intelligence
1 3 (2.31%) SQL Server
2 2 (1.54%) DB2
2 2 (1.54%) Informix
2 2 (1.54%) Oracle Database
3 1 (0.77%) Hadoop
3 1 (0.77%) JasperReports
3 1 (0.77%) Oracle Database 10g
3 1 (0.77%) Oracle Reports
3 1 (0.77%) PostgreSQL
3 1 (0.77%) Relational Database
3 1 (0.77%) SQL Server 2005
3 1 (0.77%) SQL Server 2008
Development Applications
1 4 (3.08%) Eclipse
2 3 (2.31%) JIRA
3 1 (0.77%) Bitbucket
3 1 (0.77%) Jenkins
3 1 (0.77%) Oracle Forms
General
1 5 (3.85%) Banking
2 4 (3.08%) Finance
3 3 (2.31%) Investment Banking
4 2 (1.54%) Telecoms
5 1 (0.77%) Back Office
5 1 (0.77%) Law
5 1 (0.77%) Legal
5 1 (0.77%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 1 (0.77%) .NET
1 1 (0.77%) ActiveMQ
1 1 (0.77%) AngularJS
1 1 (0.77%) JDBC
1 1 (0.77%) XML
Miscellaneous
1 5 (3.85%) Analytical Skills
1 5 (3.85%) Blackberry
1 5 (3.85%) Video Conferencing
2 4 (3.08%) Driving Licence
2 4 (3.08%) User Experience
3 3 (2.31%) NHS
3 3 (2.31%) PKI
3 3 (2.31%) Smartphone
4 2 (1.54%) Client/Server
4 2 (1.54%) Management Information System
4 2 (1.54%) Replication
4 2 (1.54%) Smart Home
5 1 (0.77%) Clustering
5 1 (0.77%) Data Centre
5 1 (0.77%) Digital Signage
5 1 (0.77%) Fat Client
5 1 (0.77%) Mainframe
5 1 (0.77%) PDA
5 1 (0.77%) Thin Client
5 1 (0.77%) Virtual Team
Operating Systems
1 93 (71.54%) Windows
2 40 (30.77%) Windows 7
3 34 (26.15%) Windows Server
4 22 (16.92%) Windows Server 2012
5 21 (16.15%) Windows 10
6 20 (15.38%) Windows Server 2008
7 10 (7.69%) Windows Server 2003
8 8 (6.15%) Apple iOS
9 7 (5.38%) Windows 8
9 7 (5.38%) Windows XP
10 6 (4.62%) Linux
11 5 (3.85%) Android
11 5 (3.85%) Mac OS X
11 5 (3.85%) Unix
12 3 (2.31%) Mac OS
13 2 (1.54%) Solaris
13 2 (1.54%) Windows 2000
14 1 (0.77%) MVS
14 1 (0.77%) Windows Embedded Compact
14 1 (0.77%) zOS
Processes & Methodologies
1 31 (23.85%) ITIL
2 8 (6.15%) Service Delivery
3 6 (4.62%) Hardware Maintenance
3 6 (4.62%) Mobile Device Management
3 6 (4.62%) Time Management
4 5 (3.85%) ITIL V3
4 5 (3.85%) Migration
5 4 (3.08%) Asset Management
5 4 (3.08%) Change Management
5 4 (3.08%) Security Monitoring
5 4 (3.08%) Security Operations
5 4 (3.08%) Server Patching
5 4 (3.08%) Software Distribution
6 3 (2.31%) Agile Software Development
6 3 (2.31%) Customer Requirements
6 3 (2.31%) IT Strategy
6 3 (2.31%) Network Virtualisation
6 3 (2.31%) Problem Management
6 3 (2.31%) Root Cause Analysis
6 3 (2.31%) Software Licensing
Programming Languages
1 3 (2.31%) Shell Script
1 3 (2.31%) SQL
2 2 (1.54%) Java
3 1 (0.77%) C#
3 1 (0.77%) JavaScript
Qualifications
1 18 (13.85%) DBS Check
2 10 (7.69%) Security Cleared
3 9 (6.92%) SC Cleared
4 8 (6.15%) Microsoft Certification
5 6 (4.62%) DV Cleared
5 6 (4.62%) MCSE
6 5 (3.85%) Degree
6 5 (3.85%) MCP
7 3 (2.31%) MCSA
8 2 (1.54%) Sun Certification
9 1 (0.77%) A+ Certification
9 1 (0.77%) CCA
9 1 (0.77%) Citrix Certification
9 1 (0.77%) CompTIA Security+
9 1 (0.77%) ITIL Certification
9 1 (0.77%) Network+ Certification
9 1 (0.77%) Security+ Certification
9 1 (0.77%) Server+ Certification
9 1 (0.77%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 3 (2.31%) SLA
2 2 (1.54%) MiFID
3 1 (0.77%) GLP
3 1 (0.77%) ISO 8583
3 1 (0.77%) Sarbanes-Oxley
System Software
1 65 (50.00%) Active Directory
2 8 (6.15%) VMware Infrastructure
3 4 (3.08%) Hyper-V
4 3 (2.31%) XenApp
5 2 (1.54%) VMware ESXi
5 2 (1.54%) XenDesktop
6 1 (0.77%) Firmware
6 1 (0.77%) Microsoft App-V
6 1 (0.77%) Terminal Services
6 1 (0.77%) Virtual Machines
6 1 (0.77%) vSphere
Systems Management
1 10 (7.69%) SCCM
2 4 (3.08%) McAfee ePO
3 2 (1.54%) Tivoli
4 1 (0.77%) AirWatch
4 1 (0.77%) Ambari
4 1 (0.77%) ArcSight ESM
4 1 (0.77%) EMC NetWorker
4 1 (0.77%) Failover Clustering
4 1 (0.77%) Forefront Identity Manager
4 1 (0.77%) NetCrunch
4 1 (0.77%) Puppet
4 1 (0.77%) WSUS
4 1 (0.77%) ZABBIX
Vendors
1 52 (40.00%) Microsoft
2 17 (13.08%) Apple
3 15 (11.54%) VMware
4 13 (10.00%) Citrix
5 8 (6.15%) Dell
6 7 (5.38%) Cisco
6 7 (5.38%) HP
7 4 (3.08%) Avaya
7 4 (3.08%) McAfee
7 4 (3.08%) Mitel
7 4 (3.08%) Oracle
7 4 (3.08%) Remedy
8 3 (2.31%) Google
8 3 (2.31%) NetApp
8 3 (2.31%) Veeam
9 2 (1.54%) 3PAR
9 2 (1.54%) EMC
9 2 (1.54%) SolarWinds
9 2 (1.54%) Sun
9 2 (1.54%) Sybase