Customer Service
Wales > West Wales
The table below provides summary statistics for contract job vacancies advertised in West Wales requiring Customer Service skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Customer Service over the 6 months leading up to 31 May 2025, comparing them to the same period in the previous two years.
| 6 months to 31 May 2025 |
Same period 2024 | Same period 2023 | |
|---|---|---|---|
| Rank | - | 4 | 8 |
| Rank change year-on-year | - | +4 | -4 |
| Contract jobs citing Customer Service | 0 | 3 | 5 |
| As % of all contract jobs advertised in West Wales | - | 18.75% | 13.51% |
| As % of the Processes & Methodologies category | - | 42.86% | 15.63% |
| Number of daily rates quoted | 0 | 0 | 3 |
| 10th Percentile | - | - | £155 |
| 25th Percentile | - | - | £156 |
| Median daily rate (50th Percentile) | - | - | £160 |
| Median % change year-on-year | - | - | +12.28% |
| 75th Percentile | - | - | £165 |
| 90th Percentile | - | - | - |
| Wales median daily rate | £221 | £220 | £160 |
| % change year-on-year | +0.57% | +37.50% | -9.86% |
| Number of hourly rates quoted | 0 | 3 | 1 |
| Median hourly rate | - | £13.50 | £15.00 |
| Median % change year-on-year | - | -10.00% | - |
| Wales median hourly rate | £25.00 | £13.50 | £15.00 |
| % change year-on-year | +85.19% | -10.00% | -33.33% |
All Process and Methodology Skills
West Wales
Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in West Wales.
| Contract vacancies with a requirement for process or methodology skills | 9 | 7 | 32 |
| As % of all contract IT jobs advertised in West Wales | 64.29% | 43.75% | 86.49% |
| Number of daily rates quoted | 9 | 4 | 25 |
| 10th Percentile | £173 | £428 | £158 |
| 25th Percentile | £185 | £450 | £180 |
| Median daily rate (50th Percentile) | £475 | £488 | £375 |
| Median % change year-on-year | -2.56% | +30.00% | +7.14% |
| 75th Percentile | £488 | £506 | £488 |
| 90th Percentile | £508 | £518 | £530 |
| Wales median daily rate | £400 | £490 | £475 |
| % change year-on-year | -18.37% | +3.16% | -2.48% |
| Number of hourly rates quoted | 0 | 3 | 1 |
| Median hourly rate | - | £13.50 | £15.00 |
| Median % change year-on-year | - | -10.00% | - |
| Wales median hourly rate | £25.15 | £19.17 | £18.14 |
| % change year-on-year | +31.19% | +5.68% | -15.11% |
Customer Service
Job Vacancy Trend in West Wales
Job postings citing Customer Service as a proportion of all IT jobs advertised in West Wales.
Customer Service
Contractor Daily Rate Trend in West Wales
3-month moving average daily rate quoted in jobs citing Customer Service in West Wales.
Customer Service
Contractor Hourly Rate Trend in West Wales
3-month moving average hourly rates quoted in jobs citing Customer Service in West Wales.