Period
to 23 February 2018

The median contractor rate for a Service Desk Support was £173 per day in advertised job vacancies in West Yorkshire during the 6 months to 23 February 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Support
Yorkshire > West Yorkshire
6 months to
23 Feb 2018
Same period 2017 Same period 2016
Rank 152 136 142
Rank change year-on-year -16 +6 +1
Contract jobs requiring a Service Desk Support 13 16 33
As % of all contract IT jobs advertised in West Yorkshire 0.40% 0.54% 0.80%
As % of the Job Titles category 0.42% 0.56% 0.84%
Number of daily rates quoted 2 5 15
West Yorkshire median daily rate £173 £125 £125
Median daily rate % change year-on-year +38.00% - +13.64%
10th Percentile £134 £125 £98
90th Percentile £220 £125 £225
Yorkshire median daily rate £113 £125 £125
% change year-on-year -10.00% - +11.11%
Number of hourly rates quoted 9 6 14
West Yorkshire median hourly rate £14.25 £9.50 £10.20
Median hourly rate % change year-on-year +50.00% -6.86% -
10th Percentile £12.96 £8.38 £8.49
90th Percentile £14.98 £10.35 £14.53
Yorkshire median hourly rate £14.25 £10.00 £10.20
% change year-on-year +42.50% -1.96% -

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in West Yorkshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
West Yorkshire
Contract vacancies in West Yorkshire with a recognized job title 3,124 2,874 3,936
% of contract IT jobs with a recognized job title 96.09% 96.15% 95.35%
Number of daily rates quoted 2,128 1,825 2,618
West Yorkshire median daily rate £400 £400 £375
Median daily rate % change year-on-year - +6.67% +3.45%
10th Percentile £263 £254 £255
90th Percentile £538 £550 £560
Yorkshire median daily rate £400 £400 £375
% change year-on-year - +6.67% +7.14%
Number of hourly rates quoted 106 114 154
West Yorkshire median hourly rate £14.65 £12.50 £13.50
Median hourly rate % change year-on-year +17.20% -7.41% +8.00%
10th Percentile £9.81 £9.23 £8.50
90th Percentile £40.00 £24.89 £23.75
Yorkshire median hourly rate £15.00 £14.00 £13.81
% change year-on-year +7.14% +1.38% +6.23%

Service Desk Support
Job Vacancy Trend in West Yorkshire

Job postings that featured Service Desk Support in the job title as a percentage of all IT jobs advertised in West Yorkshire.

Job vacancy trend for Service Desk Support in West Yorkshire

Service Desk Support
Contractor Daily Rate Trend in West Yorkshire

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Support in West Yorkshire.

Contractor daily rate trend for Service Desk Support in West Yorkshire

Service Desk Support
Contractor Hourly Rate Trend in West Yorkshire

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Support in West Yorkshire.

Contractor hourly rate trend for Service Desk Support in West Yorkshire

Service Desk Support
Contract Job Locations in West Yorkshire

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Support within the West Yorkshire region over the 6 months to 23 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Pontefract - 8 - -
Wakefield - 2 £125 - 2
Brighouse +5 1 - -
Leeds -16 1 - - 2
Pudsey - 1 £220 -
Service Desk Support
Yorkshire

Service Desk Support Skill Set
Top 30 Co-occurring IT Skills in West Yorkshire

For the 6 months to 23 February 2018, Service Desk Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the West Yorkshire region featuring Service Desk Support in the job title.

1 13 (100.00%) Windows
2 11 (84.62%) Microsoft
3 10 (76.92%) Active Directory
3 10 (76.92%) Windows 7
4 9 (69.23%) Windows XP
5 8 (61.54%) Windows 2000
5 8 (61.54%) MCP
5 8 (61.54%) HNC
5 8 (61.54%) Unix
5 8 (61.54%) LAN
5 8 (61.54%) WAN
5 8 (61.54%) Microsoft Certification
5 8 (61.54%) Service Delivery
5 8 (61.54%) Management Information System
5 8 (61.54%) Information Security
5 8 (61.54%) Performance Management
5 8 (61.54%) Data Protection
5 8 (61.54%) Windows Vista
5 8 (61.54%) Feasibility Study
6 6 (46.15%) IP Telephony
7 3 (23.08%) Microsoft Office
7 3 (23.08%) Office 365
8 2 (15.38%) ITIL
8 2 (15.38%) MS Exchange
8 2 (15.38%) SQL
9 1 (7.69%) Exchange Server 2003
9 1 (7.69%) Finance
9 1 (7.69%) VMware
9 1 (7.69%) ITSM
9 1 (7.69%) Windows Server 2003

Service Desk Support Skill Set
Co-occurring IT Skills in West Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (15.38%) MS Exchange
2 1 (7.69%) Exchange Server 2003
2 1 (7.69%) Exchange Server 2010
Applications
1 3 (23.08%) Microsoft Office
Cloud Services
1 3 (23.08%) Office 365
Communications & Networking
1 8 (61.54%) LAN
1 8 (61.54%) WAN
2 6 (46.15%) IP Telephony
General
1 1 (7.69%) Finance
Miscellaneous
1 8 (61.54%) Management Information System
Operating Systems
1 13 (100.00%) Windows
2 10 (76.92%) Windows 7
3 9 (69.23%) Windows XP
4 8 (61.54%) Unix
4 8 (61.54%) Windows 2000
4 8 (61.54%) Windows Vista
5 1 (7.69%) Windows 10
5 1 (7.69%) Windows 8
5 1 (7.69%) Windows Server 2003
5 1 (7.69%) Windows Server 2012
Processes & Methodologies
1 8 (61.54%) Data Protection
1 8 (61.54%) Feasibility Study
1 8 (61.54%) Information Security
1 8 (61.54%) Performance Management
1 8 (61.54%) Service Delivery
2 2 (15.38%) ITIL
3 1 (7.69%) ITSM
Programming Languages
1 2 (15.38%) SQL
Qualifications
1 8 (61.54%) HNC
1 8 (61.54%) MCP
1 8 (61.54%) Microsoft Certification
2 1 (7.69%) ITIL Foundation Certificate
2 1 (7.69%) SC Cleared
2 1 (7.69%) Security Cleared
System Software
1 10 (76.92%) Active Directory
2 1 (7.69%) VMware Infrastructure
Systems Management
1 1 (7.69%) SCCM
Vendors
1 11 (84.62%) Microsoft
2 1 (7.69%) Citrix
2 1 (7.69%) VMware