Period
to 12 December 2017

The median contractor rate for a Service Desk Support was £220 per day in advertised job vacancies in West Yorkshire during the 6 months to 12 December 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Support
Yorkshire > West Yorkshire
6 months to
12 Dec 2017
Same period 2016 Same period 2015
Rank 139 144 153
Rank change year-on-year +5 +9 -19
Contract jobs requiring a Service Desk Support 11 16 28
As % of all contract IT jobs advertised in West Yorkshire 0.36% 0.46% 0.63%
As % of the Job Titles category 0.38% 0.47% 0.66%
Number of daily rates quoted 1 5 11
West Yorkshire median daily rate £220 £125 £125
Median daily rate % change year-on-year +76.00% - -28.57%
10th Percentile £210 £105 £113
90th Percentile £230 £133 £225
Yorkshire median daily rate £100 £125 £130
% change year-on-year -20.00% -3.85% -8.77%
Number of hourly rates quoted 8 9 11
West Yorkshire median hourly rate £14.20 £10.00 £10.00
Median hourly rate % change year-on-year +42.00% - -1.96%
10th Percentile £12.38 £8.48 £8.75
90th Percentile £14.98 £10.50 £15.50
Yorkshire median hourly rate £14.20 £10.20 £10.00
% change year-on-year +39.22% +2.00% -1.96%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in West Yorkshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
West Yorkshire
Contract vacancies in West Yorkshire with a recognized job title 2926 3382 4218
% of contract IT jobs with a recognized job title 96.54% 96.24% 95.11%
Number of daily rates quoted 2019 2181 2851
West Yorkshire median daily rate £400 £400 £375
Median daily rate % change year-on-year - +6.67% +7.14%
10th Percentile £256 £250 £259
90th Percentile £545 £538 £538
Yorkshire median daily rate £400 £400 £375
% change year-on-year - +6.67% +7.14%
Number of hourly rates quoted 90 109 175
West Yorkshire median hourly rate £14.20 £12.50 £13.60
Median hourly rate % change year-on-year +13.60% -8.05% +8.76%
10th Percentile £9.81 £8.75 £8.58
90th Percentile £40.00 £24.13 £25.30
Yorkshire median hourly rate £14.88 £13.75 £13.60
% change year-on-year +8.18% +1.14% +0.70%

Service Desk Support
Job Vacancy Trend in West Yorkshire

Job postings that featured Service Desk Support in the job title as a percentage of all IT jobs advertised in West Yorkshire.

Job vacancy trend for Service Desk Support in West Yorkshire

Service Desk Support
Contractor Daily Rate Trend in West Yorkshire

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Support in West Yorkshire.

Contractor daily rate trend for Service Desk Support in West Yorkshire

Service Desk Support
Contractor Hourly Rate Trend in West Yorkshire

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Support in West Yorkshire.

Contractor hourly rate trend for Service Desk Support in West Yorkshire

Service Desk Support
Contract Job Locations in West Yorkshire

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Support within the West Yorkshire region over the 6 months to 12 December 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Pontefract - 7 - - 1
Leeds -3 2 - -
Brighouse +1 1 - -
Pudsey - 1 £220 -
Service Desk Support
Yorkshire

Service Desk Support Skill Set
Top 30 Co-occurring IT Skills in West Yorkshire

For the 6 months to 12 December 2017, Service Desk Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the West Yorkshire region featuring Service Desk Support in the job title.

1 11 (100.00%) Windows
2 10 (90.91%) Microsoft
3 9 (81.82%) Windows 7
4 7 (63.64%) Performance Management
4 7 (63.64%) Data Protection
4 7 (63.64%) Windows Vista
4 7 (63.64%) Feasibility Study
4 7 (63.64%) Service Delivery
4 7 (63.64%) Management Information System
4 7 (63.64%) Information Security
4 7 (63.64%) Windows 2000
4 7 (63.64%) Windows XP
4 7 (63.64%) MCP
4 7 (63.64%) HNC
4 7 (63.64%) Unix
4 7 (63.64%) LAN
4 7 (63.64%) WAN
4 7 (63.64%) Microsoft Certification
5 5 (45.45%) Active Directory
6 3 (27.27%) Microsoft Office
7 2 (18.18%) Citrix
7 2 (18.18%) SQL
7 2 (18.18%) IP Telephony
8 1 (9.09%) Cisco IOS
8 1 (9.09%) Retail Banking
8 1 (9.09%) VMware Infrastructure
8 1 (9.09%) Android
8 1 (9.09%) Mac OS
8 1 (9.09%) Office 365
8 1 (9.09%) Eikon

Service Desk Support Skill Set
Co-occurring IT Skills in West Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (9.09%) IBM Notes
1 1 (9.09%) MS Exchange
Applications
1 3 (27.27%) Microsoft Office
Business Applications
1 1 (9.09%) Eikon
Cloud Services
1 1 (9.09%) Office 365
Communications & Networking
1 7 (63.64%) LAN
1 7 (63.64%) WAN
2 2 (18.18%) IP Telephony
3 1 (9.09%) Cisco IOS
3 1 (9.09%) VPN
General
1 1 (9.09%) Banking
1 1 (9.09%) Finance
1 1 (9.09%) Retail Banking
Miscellaneous
1 7 (63.64%) Management Information System
2 1 (9.09%) Blackberry
2 1 (9.09%) BYOD
Operating Systems
1 11 (100.00%) Windows
2 9 (81.82%) Windows 7
3 7 (63.64%) Unix
3 7 (63.64%) Windows 2000
3 7 (63.64%) Windows Vista
3 7 (63.64%) Windows XP
4 1 (9.09%) Android
4 1 (9.09%) Mac OS
Processes & Methodologies
1 7 (63.64%) Data Protection
1 7 (63.64%) Feasibility Study
1 7 (63.64%) Information Security
1 7 (63.64%) Performance Management
1 7 (63.64%) Service Delivery
2 1 (9.09%) ITIL
2 1 (9.09%) ITSM
Programming Languages
1 2 (18.18%) SQL
Qualifications
1 7 (63.64%) HNC
1 7 (63.64%) MCP
1 7 (63.64%) Microsoft Certification
2 1 (9.09%) ITIL Foundation Certificate
System Software
1 5 (45.45%) Active Directory
2 1 (9.09%) VMware Infrastructure
Vendors
1 10 (90.91%) Microsoft
2 2 (18.18%) Citrix
3 1 (9.09%) Bloomberg
3 1 (9.09%) Cisco
3 1 (9.09%) Lotus
3 1 (9.09%) Reuters
3 1 (9.09%) VMware