Customer Service
West Midlands > Worcestershire
The table below provides summary statistics and contractor rates for jobs advertised in Worcestershire requiring Customer Service skills. It covers vacancies from the 6 months leading up to 27 September 2025, with comparisons to the same periods in the previous two years.
| 6 months to 27 Sep 2025 |
Same period 2024 | Same period 2023 | |
|---|---|---|---|
| Rank | 23 | 15 | 14 |
| Rank change year-on-year | -8 | -1 | +3 |
| Contract jobs citing Customer Service | 2 | 4 | 3 |
| As % of all contract jobs advertised in Worcestershire | 2.27% | 4.35% | 4.17% |
| As % of the Processes & Methodologies category | 2.47% | 5.13% | 4.69% |
| Number of daily rates quoted | 1 | 0 | 1 |
| 10th Percentile | - | - | - |
| 25th Percentile | £163 | - | - |
| Median daily rate (50th Percentile) | £175 | - | £200 |
| Median % change year-on-year | - | - | -45.21% |
| 75th Percentile | £188 | - | - |
| 90th Percentile | - | - | - |
| West Midlands median daily rate | £218 | £350 | £230 |
| % change year-on-year | -37.86% | +52.17% | -16.36% |
| Number of hourly rates quoted | 1 | 3 | 0 |
| 10th Percentile | - | - | - |
| 25th Percentile | £20.50 | £20.30 | - |
| Median hourly rate | £22.00 | £21.59 | - |
| Median % change year-on-year | +1.90% | - | - |
| 75th Percentile | £23.50 | £23.53 | - |
| 90th Percentile | - | £23.92 | - |
| West Midlands median hourly rate | £22.00 | £16.00 | £14.27 |
| % change year-on-year | +37.50% | +12.12% | -0.63% |
All Process and Methodology Skills
Worcestershire
Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in Worcestershire.
| Contract vacancies with a requirement for process or methodology skills | 81 | 78 | 64 |
| As % of all contract IT jobs advertised in Worcestershire | 92.05% | 84.78% | 88.89% |
| Number of daily rates quoted | 67 | 53 | 48 |
| 10th Percentile | £520 | £265 | £206 |
| 25th Percentile | £525 | £400 | £406 |
| Median daily rate (50th Percentile) | £600 | £520 | £545 |
| Median % change year-on-year | +15.38% | -4.59% | +14.74% |
| 75th Percentile | £700 | £588 | £600 |
| 90th Percentile | £705 | £655 | £633 |
| West Midlands median daily rate | £500 | £520 | £500 |
| % change year-on-year | -3.85% | +4.00% | - |
| Number of hourly rates quoted | 5 | 6 | 3 |
| 10th Percentile | £16.26 | £19.63 | £28.70 |
| 25th Percentile | £17.14 | £20.30 | £45.13 |
| Median hourly rate | £18.23 | £22.89 | £75.00 |
| Median % change year-on-year | -20.36% | -69.49% | +435.71% |
| 75th Percentile | £23.50 | £32.30 | £77.50 |
| 90th Percentile | £58.60 | £55.00 | - |
| West Midlands median hourly rate | £23.00 | £25.15 | £27.50 |
| % change year-on-year | -8.56% | -8.54% | +56.16% |
Customer Service
Job Vacancy Trend in Worcestershire
Job postings citing Customer Service as a proportion of all IT jobs advertised in Worcestershire.
Customer Service
Daily Rate Trend in Worcestershire
Contractor daily rate distribution trend for jobs in Worcestershire citing Customer Service.
Customer Service
Hourly Rate Trend in Worcestershire
Contractor hourly rate distribution trend for jobs in Worcestershire citing Customer Service.
Customer Service
Contract Job Locations in Worcestershire
The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Service within the Worcestershire region over the 6 months to 27 September 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Contract IT Job Ads |
Median Daily Rate Past 6 Months |
Median Daily Rate % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| Worcester | - | 2 | £175 | - | 11 |
| Customer Service West Midlands |
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Customer Service
Co-occurring Skills and Capabilities in Worcestershire by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:
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