The median First Line Help Desk Analyst daily rate for remote or hybrid work is £115, according to job vacancies posted in the 6 months leading up to 1 May 2025.
The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.
6 months to 1 May 2025
Same period 2024
Same period 2023
Rank
300
-
-
Rank change year-on-year
-
-
-
Contract jobs requiring a First Line Help Desk Analyst
For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies with WFH or hybrid options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.
Contract vacancies in Work from Home with a recognized job title
9,288
14,354
24,650
% of contract IT jobs with a recognized job title
93.77%
93.54%
95.33%
Number of daily rates quoted
6,350
9,595
17,415
10th Percentile
£337
£325
£360
25th Percentile
£414
£425
£444
Median daily rate (50th Percentile)
£525
£525
£540
Median % change year-on-year
-
-2.69%
+2.76%
75th Percentile
£638
£638
£650
90th Percentile
£763
£750
£750
UK median daily rate
£515
£525
£540
% change year-on-year
-1.90%
-2.78%
+2.86%
Number of hourly rates quoted
228
579
565
10th Percentile
£14.00
£14.38
£18.50
25th Percentile
£18.19
£23.39
£26.00
Median hourly rate
£38.00
£44.74
£55.00
Median % change year-on-year
-15.06%
-18.65%
+57.14%
75th Percentile
£66.00
£63.00
£68.75
90th Percentile
£75.00
£75.25
£80.25
UK median hourly rate
£29.00
£36.42
£45.00
% change year-on-year
-20.37%
-19.07%
+91.49%
First Line Help Desk Analyst Trend for Jobs with a WFH Option
Job vacancies with remote working options which featured First Line Help Desk Analyst in the job title as a proportion of all IT jobs advertised.
First Line Help Desk Analyst Daily Rate Trend for Jobs with a WFH Option
3-month moving average daily rate quoted in job vacancies with remote working options citing First Line Help Desk Analyst.
First Line Help Desk Analyst Hourly Rate Trend for Jobs with a WFH Option
3-month moving average hourly rate quoted in job vacancies with remote working options citing First Line Help Desk Analyst.
First Line Help Desk Analyst Skill Set Top 11 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options
For the 6 months to 1 May 2025, First Line Help Desk Analyst contract job roles required the following skills and capabilities in order of popularity.
The figures indicate the absolute number co-occurrences and as a proportion of all contract jobs with a WFH option featuring First Line Help Desk Analyst in the job title.
First Line Help Desk Analyst Skill Set Co-occurring Skills and Capabilities with WFH Options by Category
The follow tables expand on the table above by listing co-occurrences grouped by category.
The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:
