4 of 4 1st/2nd Line Support Analyst Jobs in the North of England

1st / 2nd Line IT Support Analyst – Leeds – Professional Services REF 765 Work Hours: 35 hours per week (07.00 - 19.00 with 1 hour for lunch). Flexibility is required according to workloads and requires on-call support after probationary period. Industry: Professional Services JOB PURPOSE: The IT … work with external and internal technical contacts on incident resolution. Support the Root Cause Analysis process for significant issues. Proactively investigate trends in incidents. Document known errors / fixes and process with SOPs. Completion of monthly access management audits. Monitoring and completing audits. SCOPE OF THE ROLE: The role is highly dynamic with frequent changes in workloads … with both technical and non-technical audiences at all levels. Ability to prioritise and respond to queries within realistic timescales. Be accountable for quality, accuracy, and security. TECHNICAL SKILLS / QUALIFICATIONS & EDUCATION REQUIREMENTS: Knowledge and understanding of Microsoft Windows desktop operating systems. Experience of Active Directory and email administration (Exchange Admin Center). Experience in supporting desktops, laptops, and More ❯

and 2nd Line Support across hardware, desktop, database, reporting, software, and networking Managing incidents and service requests via the internal helpdesk / ticketing system Supporting internal systems (Windows 10 / 11, Active Directory, Microsoft 365) Assisting with mobile and desktop device setup, configuration, and MDM tools Patching, security updates, and … Policy Exchange (on premises) Virtualisation (VMware preferable) Change process and ticketing system experience Good communicator Other Exp Experience in a similar IT Support role (1st / 2nd Line) - Apprenticeship or year in industry would be considered Knowledge of Windows OS, hardware troubleshooting Familiarity with Microsoft 365, Dell / HP devices … and networking basics Exposure to mobile device management (Apple / Android / MDM platforms) General Microsoft based infrastructure and software support General Network experience SQL skills A proactive approach to problem-solving and a keen interest in technology Benefits Salary starting at £30,000 Hybrid working - 3 days onsite in each week in Altrincham 23 Days More ❯

Social network you want to login / join with: IT Support Analyst (1st / 2nd line), altrincham col-narrow-left Client: Location: altrincham, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 6 Posted: 26.06.2025 Expiry Date: 10.08.2025 col-wide Job Description … and 2nd Line Support across hardware, desktop, database, reporting, software, and networking Managing incidents and service requests via the internal helpdesk / ticketing system Supporting internal systems (Windows 10 / 11, Active Directory, Microsoft 365) Assisting with mobile and desktop device setup, configuration, and MDM tools Patching, security updates, and … infrastructure tasks Collaborating with wider tech teams on improvements, rollouts, and upgrades What We’re Looking For: Experience in a similar IT Support role (1st / 2nd Line) - Apprenticeship or year in industry would be considered Knowledge of Windows OS, Active Directory, hardware troubleshooting Familiarity with Microsoft 365, Dell / More ❯

and 2nd Line Support across hardware, desktop, database, reporting, software, and networking Managing incidents and service requests via the internal helpdesk / ticketing system Supporting internal systems (Windows 10 / 11, Active Directory, Microsoft 365) Assisting with mobile and desktop device setup, configuration, and MDM tools Patching, security updates, and … infrastructure tasks Collaborating with wider tech teams on improvements, rollouts, and upgrades What We’re Looking For: Experience in a similar IT Support role (1st / 2nd Line) - Apprenticeship or year in industry would be considered Knowledge of Windows OS, Active Directory, hardware troubleshooting Familiarity with Microsoft 365, Dell / HP devices, and networking basics Knowledge of Group Policy, Exchange (on premises), Virtualisation (VMware preferable), change process and ticketing system experience Exposure to mobile device management (Apple / Android / MDM platforms) General Microsoft based infrastructure and software support General Network experience SQL skills A proactive approach to problem-solving and a keen interest in More ❯