7 of 7 1st/2nd Line Support Jobs in the North of England

Technical Support Engineer / 1st / 2nd Line Support Analyst A fantastic opportunity has arisen for a Technical Support Engineer / 1st / 2nd Line Support Analyst to join our Manchester based firm on a permanent basis. Technical Support Engineer / 1st / 2nd Line Support Analyst Responsibilities and Duties: * Provide end-user IT assistance on all core desktop applications and technologies. … with end users as necessary to keep them informed about incident progress and notify them of any impending changes or agreed outages. * Collect missing / necessary information from end users and accurately create and update service tickets in our ticketing system. Technical Support Engineer / 1st More ❯

Technical Support Engineer / 1st / 2nd Line Support Analyst A fantastic opportunity has arisen for a Technical Support Engineer / 1st / 2nd Line Support Analyst to join our Manchester based firm on a permanent basis. Technical Support Engineer / 1st / 2nd Line Support Analyst Responsibilities and Duties: * Provide end-user IT assistance on all core desktop applications and technologies. … with end users as necessary to keep them informed about incident progress and notify them of any impending changes or agreed outages. * Collect missing / necessary information from end users and accurately create and update service tickets in our ticketing system. Technical Support Engineer / 1st More ❯

Job Title: 1st / 2nd Line Support Engineer Location: Manchester City Centre (Office-based) Salary: £25,000 - £32,000 DOE Work Structure: Hybrid after probation (2 days WFH) We're working with a well-established company based in Manchester City Centre … who are looking to bring on a 1st / 2nd Line Support Engineer to support their internal user base of over 200 employees. This is a fantastic opportunity to join a close-knit IT team where you'll get … 2nd line support role Strong troubleshooting skills and a proactive attitude Solid understanding of Microsoft technologies (Windows 10 / 11, Office 365, Active Directory) Good communication skills and a customer-focused approach Experience in an internal support environment is desirable but More ❯

Technical Support Engineer / 1st / 2nd Line Support Analyst A fantastic opportunity has arisen for a Technical Support Engineer / 1st / 2nd Line Support Analyst to join our Manchester based firm on a permanent basis. Technical Support Engineer / 1st / 2nd Line Support Analyst Responsibilities and Duties: * Provide end-user IT assistance on all core desktop applications and technologies. More ❯

1st & 2nd Line Support - Wakefield Are you a proactive IT professional passionate about user support and technology improvement? We’re looking for a highly capable 1st & 2nd Line Engineer to join our dynamic IT … Strong understanding and hands-on experience with: Active Directory, Microsoft 365 Administration, SharePoint Online, VoIP system administration, Hardware support and troubleshooting, Helpdesk / ticketing systems Experience working with users in on-premise, hybrid, and remote setups Ability to manage 3rd party vendors and support contracts … Qualifications Familiarity with Veeam and VMware products Experience with ERP systems and mobile device management Participation in IT-related project work Microsoft certifications and / or ITIL qualification Previous experience in a small to medium enterprise (SME) environment What You’ll Achieve This role supports the delivery of our More ❯

1st & 2nd Line Support - Manchester Are you a proactive IT professional passionate about user support and technology improvement? We’re looking for a highly capable 1st & 2nd Line Engineer to join our dynamic IT … Strong understanding and hands-on experience with: Active Directory, Microsoft 365 Administration, SharePoint Online, VoIP system administration, Hardware support and troubleshooting, Helpdesk / ticketing systems Experience working with users in on-premise, hybrid, and remote setups Ability to manage 3rd party vendors and support contracts … Qualifications Familiarity with Veeam and VMware products Experience with ERP systems and mobile device management Participation in IT-related project work Microsoft certifications and / or ITIL qualification Previous experience in a small to medium enterprise (SME) environment What You’ll Achieve This role supports the delivery of our More ❯

Keen to work in an autonomous support role and make a real impact on the IT function? You'll join a multi-brand organisation seeking a proactive and solutions-focused IT Support Analyst. This role offers a rare opportunity to combine hands-on support … that delivers exceptional service across a group of brands. With a high-performing helpdesk already in place, your focus will be on owning 1st and 2nd line support tickets, identifying repeat issues, investigating root causes, and driving improvements through collaboration with users … take part in project work as the business continues to modernise its IT systems. Key experience: 2+ years experience in a 1st / 2nd Line IT Support role Strong troubleshooting skills across hardware, software, printers, ERP, and user account issues Familiarity More ❯