19 of 19 2nd Line Support Jobs in the North of England

Job Title: 2nd/3rd Line Engineer Location: Lancaster (full-time onsite) Industry: Managed Service Provider Salary: Up to £35k per annum (DOE) About Us We are a fast-growing Managed Service Provider (MSP) based in Lancaster, delivering expert IT support and strategic consultancy to a diverse range of clients across the North West and … provide reliable, proactive, and future-proof IT solutions that empower our clients to focus on what they do best. Role Overview We are looking for a skilled and motivated 2nd/3rd Line IT Support Engineer to join our team. This is a key technical role that involves handling escalated support queries, managing … processes. You will work closely with our service desk and projects team, providing high-quality support both remotely and on-site. Key Responsibilities Troubleshoot and resolve complex 2nd/3rd line issues across a range of technologies, including servers, networking, and cloud platforms. Escalation point for 1st/2nd line engineers and More ❯

2nd Line IT Support Engineer Company salary and benefits Career development & opportunities -Microsoft qualifications -Mentoring opportunities -Performance reviews -Diverse community -Workplace culture -Flexible scheduling -Flexible working from home -Social events -Company pension scheme -Onsite parking -Overtime -Use of company vehicles -20 Days Holidays, plus bank holidays + Birthday off -Company laptop As a result of … continued expansion, we're looking for an experienced 2nd line IT support engineer to join our successful, growing team and provide a first class technical service to our expanding customer base.The 2nd Line Support Engineer role will be well suited to someone who has experience in this kind of role … management tasks• Report, update and track incidents using service desk system• Ensure that customers are kept up to date at all times Skill requirements: • Experience in providing 1st/2nd Line IT support, ideally in a helpdesk/MSP environment• Technical knowledge of Microsoft Windows, both desktop and server operating systems• Excellent communication skills - both More ❯

IT Support Analyst - £30k - £32k - Altrincham Hybrid - Fintech If you have around 2 years experience in a IT Support role and looking for a company to take the next step this could be the route to go. … Its in the Fintech domain, highly varied work, with lots of differing career progression options (Be that Data, Development, Security, Infrastructure or more). Key responsibilities include: 1st and 2nd Line Support across hardware, desktop, database, reporting, software, and networking Managing incidents and service requests via the internal helpdesk/ticketing system Supporting internal systems … Group Policy Exchange (on premises) Virtualisation (VMware preferable) Change process and ticketing system experience Good communicator Other Exp Experience in a similar IT Support role (1st/2nd Line) - Apprenticeship or year in industry would be considered Knowledge of Windows OS, hardware troubleshooting Familiarity with Microsoft 365, Dell/HP devices, and networking basics Exposure More ❯

IT Support Analyst - £30k - £32k - Altrincham Hybrid - Fintech If you have around 2 years experience in a IT Support role and looking for a company to take the next step this could be the route to go. … Its in the Fintech domain, highly varied work, with lots of differing career progression options (Be that Data, Development, Security, Infrastructure or more). Key responsibilities include: 1st and 2nd Line Support across hardware, desktop, database, reporting, software, and networking Managing incidents and service requests via the internal helpdesk/ticketing system Supporting internal systems … basic infrastructure tasks Collaborating with wider tech teams on improvements, rollouts, and upgrades What We’re Looking For: Experience in a similar IT Support role (1st/2nd Line) - Apprenticeship or year in industry would be considered Knowledge of Windows OS, Active Directory, hardware troubleshooting Familiarity with Microsoft 365, Dell/HP devices, and networking More ❯

2nd Line IT Support Technician Ilkley - Office based Up to £35,000 per annum Join a Collaborative MSP Team in Ilkley. Our client is looking for a 2nd Line IT Support Technician to join a growing MSP. This is a varied, hands-on role where you’ll support … businesses to grow, and working as part of a dynamic and collaborative team, this is the opportunity for you. In this role, you will take on responsibilities spanning 1st, 2nd, and 3rd Line support, ensuring seamless service for their clients. This includes resolving everyday technical issues, tackling more advanced problems, and leading impactful IT projects. … Key Responsibilities Client-Centric Support Across All Levels: Provide expert 2nd and 3rd Line support, resolving escalated and complex technical issues with a focus on client satisfaction. Contribute to 1st Line support when required, answering calls, assisting with basic queries, and ensuring smooth day-to-day operations. Build strong More ❯

IT Support Engineer - Windows Server, Office 365, Active Directory, Networking - Leeds - Up To £31,000 DOE The Role Are you an 2nd Line Support Engineer on the lookout for a new role with a dynamic company who will not offer you the opportunity to develop and progress your skill and give you access …/experience with cutting edge technology. If so, I am looking for a 2nd Line Support Engineer who is looking for their next challenge and has a skill set which consists of Windows Server, Office 365, Active Directory and Networking. This varied role with a market leading MSP will enable you to gain experience supporting … on the upwards trajectory. They have a great family feel in the office, where collaboration and teamwork is promoted. You will be responsible for providing all levels of support to business users and a range of project work. This role will also offer training and development opportunities. IT Support Engineer Role Requirements Exchange Active Directory/ More ❯

Job Summary: I am seeking a skilled and proactive 2nd Line IT Support … Specialist to deliver technical support across regulated production and laboratory environments. Acting as a key liaison between the IT Helpdesk and end users, you will provide second-line support for business-critical systems and validated devices. Responsibilities include issue resolution, compliance with validation and quality standards, and ensuring minimal operational disruption. Key Responsibilities: Provide … second-line support in regulated areas (e.g., labs, packaging, production systems) Troubleshoot and resolve hardware, software, and infrastructure issues Capture and document detailed incident information Collaborate with senior technical teams and external vendors Support installation/configuration of validated and non-validated systems Assist in patching, updates, and system maintenance Ensure adherence to validation More ❯

2nd Line Support Engineer - Salford - Hybrid - £28,000-£35,000 DOE 2nd Line Support Engineer required to join a leading business based In Salford. They are looking for someone who is competent in the Microsoft stack and who is happy to collaborate in a hybrid model (3 days a week … career advancement opportunity alongside regular salary reviews. Key skills Experience in Microsoft technologies Office 365 Windows Active directory, Exchange Certification would be an advantage but not essential Responsibilities: Provide 2nd line technical support for Microsoft environments (Windows 10/11, Office 365, Azure, Active Directory etc) Set up and configure new users Troubleshoot escalated tickets … efficiently and accurately via phone, email, and remote tools. Maintain detailed documentation of support processes and resolutions. Click apply More ❯

2nd Line Support Engineer Location: Leeds Salary: Circa £35K – £42K + Bonus + Benefits 2nd Line Support Engineers required by a fast-growing, Top Tech Company! This is a varied, challenging role in a talented team where you’ll be focused on BAU support, monitoring, and maintenance of … Server (IIS, NLB, RDS) VMware and/or Hyper-V virtualisation Active Directory, DNS Nice to have: PowerShell Scripting Experience in a 24/7 shift-based IT support environment Tremendous opportunity offering plenty of scope for career progression in a friendly, innovative environment where you’ll be able to keep up to date with the latest technologies More ❯

Second Line Support Engineer | Liverpool (3 days on site) | £250 (Outside IR35) | MSP Job Title: Second Line Support Engineer - Contract (Outside IR35) Location: Liverpool (3 Days Onsite) Rate: £250 per day Contract Type: Initial 3-Month Contract IR35 Status: Outside IR35 We're working with a fast-paced Managed Service Provider based … in Liverpool that is looking to bring in a Second Line Engineer on a contract basis. This role is ideal for a candidate experienced in supporting a broad range of technologies and confident working in a client-facing environment. The Role: You will be acting as a key point of escalation for 1st line issues, providing … at client locations (Liverpool) Assist with small projects and infrastructure improvemnets Tech stack: Windows server, Office 365, RMM tools, Active directory, networking fundamentals Requirements: Proven experience in a second-line or escalation support role within a n MSP environment (Preferred) Comfortable working across multiple customer environments Strong communication skills and a proactive attitude Start date: ASAP More ❯

1st/2nd Line Support Engineer ⭐ Salary: £25,000-30,000 ⭐ Location: Harrogate (Hybrid) ⭐ Employment Type: Permanent A leading service provider with a growing team in Harrogate are looking for a motivated individual with technical experience to join a Support team. This is an exciting opportunity for someone with a passion for learning … and advancing their career in tech. The role will involve... Providing 1st/2nd line technical support, managing customer queries and technical issues. Troubleshoot and resolve faults across various technologies including broadband, networking, firewalls, SD-WAN, VoIP, and more. Communicate effectively with customers, keeping them updated on progress and ensuring satisfaction. Desired Skills & Experience: Experience More ❯

1st/2nd line IT Technician - Manufacturing Location : Rotherham Hours : 35 hours/week - Monday to Friday 9:00-5:00 Salary : £26,000 - £32,000 (depending on skills and experience) No hybrid working available, fully on-site Company pension Free on-site parking Bonus scheme We are exclusively supporting our highly sucessful manufacturing client Rotherham based … manufacturer in their recruitment of a 1st/2nd line IT technician. Due to continued international growth they are looking to further enhance our internal IT department with a 1st and 2nd line support and monitoring function to configure, maintain and troubleshoot existing hardware and software systems based on O365 and Azure. … This role is to be based on-site at their Rotherham head-office. What we are looking for Maintain and develop O365 functionality e.g. Teams, SharePoint, Azure Technical support of Windows desktops, laptops, mobiles, phones, tablets and printers. Configure and build Windows desktop, laptops. Installation and maintenance of printers, scanners, etc. Maintain I.T. records and documentation Follow and More ❯

Job Title: 2nd Line Support Technician Location: London UK UK Salary: £28k - £32k per annum + Benefits I am seeking a skilled 2nd line support Technicians to join my clients dynamic team in London! I am looking for candidates who are skilled with: Microsoft 365 & Active Directory Windows Server administration … Networking fundamentals (TCP/IP, DNS, DHCP) Desktop support (Windows/macOS) PowerShell scripting Troubleshooting hardware and software issues Key Responsibilities: Provide 2nd line support across multiple locations Resolve incidents and service requests Monitor system performance and implement improvements Escalate complex technical issues to 3rd line or specialist teams Maintain accurate … documentation of systems and procedures Support deployment and upgrade projects when required Do you have the required skillset? Please apply below More ❯

2nd Line Support Engineer - New! (REFGJ27) Location: South Manchester A rapidly growing Internet Service Provider are looking for a talented 2nd Line Network Support Engineer to join their growing, autonomous team. You will be the go-to point of escalation; resolving complex connectivity & broadband issues which the Customer Service team … cannot. A truly great opportunity with potential to grow into a more senior position as the team expands. Essential Skills & Experience Prior experience of 2nd Line Support within broadband, connectivity, ISP, telecoms or enterprise environments Experience with WiFi standards, Ethernet and router hardware Strong knowledge of in-home WiFi, routing and devices Understanding of internet … router/system logs to diagnose faults. Desirable CompTIA Network+ or CNNA or similar certification Scripting or automation knowledge (Python, shell) If you are well-versed in IT Support and have a deep understanding of home networking and consumer broadband technologies, then please apply for more details More ❯

business expands, we are looking for ambitious, talented people to join us. As a cross-functional enabler, you'll play a central role in resolving complex issues, providing second-line support for escalated cases, supporting client onboarding, and coordinating key aspects of product health. Your day may begin by investigating an issue raised by CX- replicating … the problem, analysing logs or API behaviour, and escalating to engineering when required. You'll also support client implementations by assisting with technical setup, resolving early-stage issues, and ensuring a smooth handover at go-live. In parallel, you'll help coordinate product assurance activities - tracking vulnerability remediation, confirming availability metrics, and supporting audit requirements in collaboration with … suits someone who thrives on problem solving, takes ownership of detail, and enjoys working across teams to deliver better outcomes. Key Accountabilities Technical Product Support Provide second-line support for product issues escalated by internal or external teams. Diagnose issues across the product's UI and APIs by replicating errors, reviewing logs, and isolating More ❯

Job Title: 2nd Line Team Leader Location: Manchester Salary: £37,000 per annum plus benefits (including an 18% contributory pension) Working Conditions – Hybrid (2 Days on site, 3 days from home) Futures are a leading digital recruitment partner for Public Sector organisations across the UK. We support most local authorities, a variety of NHS and … class background in IT Support and a passion for improving the lives of the local community, we would love to talk to you. Role Purpose Lead the 2nd Line Support Team in delivering high-level technical support across the organisation’s various IT systems. Ensure effective administration, planning, and collaboration with … and problem-solving abilities. Proficiency with Microsoft Office, SharePoint, and ITSM tools. High adaptability, analytical thinking, and commitment to ongoing development. Reports to: Support Lead Direct Reports: 2nd Line Support Operators More ❯

Job Title: 2nd Line Team Leader Location: Manchester Salary: £37,000 per annum plus benefits (including an 18% contributory pension) Working Conditions – Hybrid (2 Days on site, 3 days from home) Futures are a leading digital recruitment partner for Public Sector organisations across the UK. We support most local authorities, a variety of NHS and … class background in IT Support and a passion for improving the lives of the local community, we would love to talk to you. Role Purpose Lead the 2nd Line Support Team in delivering high-level technical support across the organisation’s various IT systems. Ensure effective administration, planning, and collaboration with … and problem-solving abilities. Proficiency with Microsoft Office, SharePoint, and ITSM tools. High adaptability, analytical thinking, and commitment to ongoing development. Reports to: Support Lead Direct Reports: 2nd Line Support Operators More ❯

Edwards and Pearce are delighted to announce their collaboration with one of East Riding's leading IT and Software providers. This esteemed company is currently seeking experienced 2nd Line Support Engineers to join their thriving team.THE ROLE: You will be responsible for resolving day-to-day IT issues, maintaining, monitoring and troubleshooting a range of … equipment across our network. You will have strong expertise and the ability to provide rapid solutions.Using the Helpdesk ticket logging system to facilitate Desktop/Remote Support.Liaising with Support to get issues fixed.Configuring, installing and supporting any client hardware and software.Configuring, installing required devices.Processing new and leaver accounts.Managing, assessing, and reporting on project activities to meet deadlines.Focus on More ❯

Edwards and Pearce are delighted to announce their collaboration with one of East Riding's leading IT and Software providers. This esteemed company is currently seeking experienced 2nd Line Support Engineers to join their thriving team. THE ROLE: You will be responsible for resolving day-to-day IT issues, maintaining, monitoring and troubleshooting a range … our network. You will have strong expertise and the ability to provide rapid solutions. Using the Helpdesk ticket logging system to facilitate Desktop/Remote Support. Liaising with Support to get issues fixed. Configuring, installing and supporting any client hardware and software. Configuring, installing required devices. Processing new and leaver accounts. Managing, assessing, and reporting on project activities More ❯