1 to 16 of 16 2nd Line Support Jobs in the North of England

2nd Line IT Support Engineer required for a growing IT Support business based in Macclesfield. The 2nd Line Support Technician will focus on escalated support cases. The successful person will have been in IT support … Salary will be circa £30k, dependent upon experience, and the business offer enhanced holidays and free parking. What will you be doing as a 2nd Line Support Engineer? As a 2nd Line Support Engineer, you will support managed … to hear from you if you have the following skills and experience: Proven experience working within an IT support role, preferably at 2nd line level Must be confident supporting Microsoft Office 365 and desktop support Understanding of server and client set ups Understanding more »

Engineer to join our leading client, a very successful and ambitious IT support and solutions provider, on a permanent basis. The 2nd Line Support Engineer will be joining a thriving business that really value their staff and provide excellent career development and … training opportunities. The 2nd Line Support Engineer will be based at this organisations head office, in Skelmersdale, and will focus on escalated support cases. The successful 2nd Line Support Engineer will have been in IT support … desire to progress. Essential skills: - Strong communication skills - MS365 - Active Directory - Excellent troubleshooting ability - Group Policy This is an excellent opportunity for the successful 2nd Line Support Engineer as the projected growth of this company could significantly accelerate your rise up the career ladder. If more »

Heels & Brogues Recruitment are working with a well-known client to find a talented 2nd Line Support Engineer to join their dynamic team. Job Title: 2nd Line Support Engineer Salary: £25,000.00 - £30,000.00 per year Location: Gateshead Benefits: Company … service to build trust and meet customer expectations. Their team ensures seamless operations by sourcing and assembling the necessary equipment. Job Summary: As a 2nd Line Support Engineer, you will support managed services clients by resolving hardware, software, and network issues. You will … interact directly with clients to ensure minimal disruption to their business operations, maintaining high-quality IT support services and fostering trust and reliability. You will handle queries and problems across technologies such as Microsoft 365, Microsoft Azure AD, Microsoft Intune, network issues, SharePoint Online, virtual machines, remote desktop more »

Job Title: SC Cleared 2nd Line Desktop Support Engineer Location: Liverpool, UK Rate: £200- 260 p/d INSIDE IR35 About the Company: We are a leading IT services company committed to delivering superior support and innovative solutions to our clients. Our team … of dedicated professionals ensures the highest standards of service and security. Job Summary: We are seeking a skilled and experienced 2nd Line Support Engineer with Security Clearance (SC) to join our dynamic team in Liverpool. The successful candidate will provide advanced technical support, handling more complex issues that cannot be resolved by the first line of support. Key Responsibilities: Provide 2nd line support for incidents and service requests, ensuring prompt resolution and excellent customer service. Troubleshoot and resolve technical issues related to hardware and more »

2nd Line Support Engineer - Onsite We are partnered with a leading global organisation to help source a 2nd Line Support Engineer. You will provide onsite and remote support and resolve IT problems across multiple technology areas, including Office … Networking, Windows Desktop Support and Backups. Role responsibilities: Manage and prioritise tickets. Liaise directly with the user to resolve issues. Investigate the problem whilst keeping in contact with the user and logging notes in the system. Weekend and out-of-hours will sometimes be required. On- call rota … motivation together with a willingness to learn new skills A flexible and enthusiastic approach to the job Good problem solving and decision-making skills 2nd Line Support Engineer - Onsite Due to the volume of applications received for positions, it will not be possible to respond more »

2nd Support Engineer Location : Middlesbrough Contract Duration : 3-6 months Daily Rate : £190 - £200 (Inside IR35) About the Role: We are seeking a proactive and dedicated 2nd Support Engineer to provide exceptional IT support within a busy environment. You will be responsible … for supporting 120 users across a sprawling 4500-acre area. This role is crucial for ensuring smooth and efficient IT operations. Key Responsibilities: Provide 2nd line technical support for hardware and software issues. Manage and maintain Active Directory, Teams, and O365 environments. Troubleshoot and resolve … IT team to improve systems and processes. Document support activities and maintain accurate records. Required Skills and Experience: Proven experience in a 2nd line support role. Strong knowledge of Active Directory, Microsoft Teams, and Office 365. Experience with printer and CCTV systems. Excellent more »

1st/2nd Line Engineer Manchester Up to £30,000 DOE My client is seeking a skilled and motivated 1st/2nd Line Engineer to join their growing team. The successful candidate will be responsible for providing first and second-line technical … support, troubleshooting a variety of IT issues, and ensuring smooth IT operations for our clients. Key Responsibilities: Provide first and second-line technical support to end-users, resolving hardware, software, and network issues. Respond to and manage helpdesk tickets in a timely manner, ensuring … to identify and implement improvements in processes and services. Provide on-site support as needed. Requirements: Proven experience in a 1st/2nd line support role. Strong knowledge of Windows operating systems and Microsoft Office Suite. Familiarity with network troubleshooting (TCP/IP more »

2nd Line IT Support Engineer - Sheffield 2nd Line IT Support Engineer with onsite experience as well as Office 365, Windows 10, Exchange and VOIP knowledge join our client which is an MSP company across Yorkshire. In this role, you will … be responsible for ensuring that our clients' IT systems are running smoothly and efficiently. You will provide technical support and troubleshooting to both site-based and remote users, as well as providing onsite and support and dealing with any … tickets which come from the 1st Line team. To be successful in this role, you will need to have excellent knowledge of: 2nd Line IT support, ideally some field support experience Office 365 Windows OS 8,10, 11 Exchange VOIP Sharepoint more »

My client is a leading international Engineering business looking to expand their Infrastructure Support team, providing 2nd line IT Support to Windows Desktop and associated applications. You will be 2nd line support on Servers and Application Services as … well as providing escalation point for 1st Line Support team. In addition the below skill sets ... Perform Server and Infrastructure upgrades. (Servers, Networking Devices etc) Management of Domain Services such as AD, GPO, DHCP, DNS Management of Office 365 and MS Teams Management of Windows more »

Service Centre Analyst - Ormskirk Up to £30,000 An Ormskirk-based client are seeking a dynamic individual to join the team, providing 2nd line support for almost 1000 users UK-wide. This is an office-based role working 5 days a week on site. Responsibilities … include: Resolving tickets via phone/remote access/email/visits Providing 2nd line support for PCs/Printers/Telephony/Servers/… Network equipment Carrying out site visits when necessary On-call shifts The ideal candidate will have: Troubleshooting/problem solving skills Experience providing second line support Experience with Microsoft Operating Systems (client as well as server) Experience with Office products An understanding of Active Directory/ more »

support to diverse clients. They are committed to fostering a supportive and growth-oriented work environment, offering excellent opportunities for career progression. 2nd Line IT Helpdesk Support Engineer Leeds/Onsite £25,000 - £30,000 Key Responsibilities: Provide 2nd line technical support to clients via phone, email, and remote access tools. Resolve escalated technical issues efficiently and within agreed SLAs. Perform troubleshooting and problem-solving for IT infrastructure, including hardware, software, and networking issues. Collaborate with 1st line support engineers to ensure … seamless issue resolution and customer satisfaction. Document all support activities, solutions, and client interactions accurately in the ticketing system. Contribute to the development and improvement of IT processes and procedures. Tech Stack: Active Directory Windows Server Microsoft Azure Office 365 VMware, Hyper-V Veeam Networking knowledge - LAN/ more »

DK Recruitment are seeking a 2nd Line Engineer Engineer on behalf of our client based in the Keynsham area. This is an exciting opportunity to work for a growing Managed Service Provider. As part of a dynamic and highly skilled team you will be working on the … forefront of technology enabling businesses to consistency benefit from their IT. Duties Provide 2nd Line Support either directly from the customer or escalated from the 1st line team Provide assistance by phone, email and/or using a ticket management system Update the … internal knowledgebase with issue resolution details Tech stack Microsoft Remote Desktop Services Veritas (Symantec) Backup Exec Network Support HPE/Dell SANs HPE Server Hardware & Switches Office 365 & Azure PowerShell Windows Server Paying up to £30,000 with an on-call allowance (1 week a month is a more »

Do you currently work in 2nd Line support and looking for a new challenge? I am currently working with a leading IT solutions provider nestled in the heart of Edinburgh, where reliability meets expertise. This client specialises in catering to the IT needs of small … business due to a high demand for their services and opportunity to grow you're career! Ideally, you will have: - Experience in Technical Support, Troubleshooting, and Computer Repair - Knowledge of Desktop Computers and Printer Support - Knowledge of the Microsoft 365 Ecosystem, including Email, Teams, Azure and more »

Job summary Are you acustomer-focused,self-motivated ICT Support Engineer? Are you looking for an exciting opportunity to make a real difference in an influential role? Due togrowthwe are looking for anexperienced, enthusiastic ICT Field Support Engineerto join theEnd Using Computingteam. The team of over20staff … offers2ndline ICT supportservices toa specific customer. An ICT Support Engineer has a key role in providing good customer service and building strong customer relationships. This role is based at Durham OR We offer hybrid working in this role meaning that the successful candidate can work from a mixture … of locations including home, NECS offices and customer locations. Main duties of the job This role will be responsible for: Support customers across the UK, being part of a rota to cover the service hours between 8am and 6pm. Resolving issues remotely or face to face. Software distribution more »

providing our team with opportunities to work on high-profile projects and with major clients. The Role: We are seeking a dedicated IT Support Analyst to join our team. In this role, you will be integral to supporting our managed services clients, addressing their IT needs and challenges. … and other IT concerns, ensuring their business operations are maintained with minimal disruption. Key Responsibilities: Office365 user management Desktop/Server troubleshooting and support SharePoint Online management Resolving complex tickets in a timely manner Delivering high-quality customer service and follow-up Conducting client site visits when required … Key Requirements: 3 years of experience in IT support or a helpdesk role Strong problem-solving skills and technical knowledge Familiarity with various operating systems and IT fundamentals Excellent communication and customer service skills Relevant IT or Computer Science qualification preferred Full UK driving license Benefits: Career Growth more »

focusing on selected niche markets. Axel Johnson International is a part of the Swedish family-owned corporate group, Axel Johnson. The role: Technical Support & Operations personnel play a pivotal role in ensuring the smooth functioning of the organisation's IT infrastructure and services. Their responsibilities extend beyond routine … support, encompassing a wide range of tasks essential for maintaining operations and providing advanced technical assistance. The role serves as an escalation point for the Helpdesk Support team and is actively involved in operational activities and field service visits. Responsibilities: Provide technical support via … service desk, email, and remote access. Troubleshoot and resolve complex technical issues. Offer on-site technical support, including infrastructure, hardware, software, and network troubleshooting. Install, configure, and update IT systems and equipment. Respond to and resolve IT incidents within defined SLAs. Document incidents, troubleshooting steps, and resolutions. Interact more »