4 of 4 1st Line Support Jobs in the Thames Valley

Service Desk Analyst (1st Line Support) We are seeking a customer-focused IT Service Desk Analyst to be the first point of contact for IT incidents and service requests. You will log, triage, and resolve issues end to end, delivering excellent service in line … nights on/4 days off (12-hour shifts) Key Responsibilities Act as the single point of contact for incidents, requests, and events Provide 1st line support via phone and remote tools Troubleshoot hardware, software, application, and network issues Log, prioritise, update, and escalate tickets ...

Service Desk Analyst (1st Line Support) We are looking for an experienced and customer-focused IT Service Desk Analyst to act as the first point of contact for IT Incidents and Service Requests. You will take ownership of customer issues from initial logging through … resolution, ensuring excellent service delivery in line with agreed Service Level Agreements (SLAs). This role is ideal for someone who thrives in a fast-paced Managed Services environment, enjoys problem-solving, and is passionate about delivering a positive customer experience while aiming for first-contact resolution wherever ...

enthusiastic and qualified engineers based in Arborfield, Reading. The multi-levelled engineers are highly qualified in HP and Microsoft technologies and provide IT support to companies of all sizes in the area. itQED is a young and dynamic company offering great opportunities in the IT industry … potential for good career progression. About the role: This is an opportunity to join a Managed Services Provider as a First Line IT Support Apprentice. Along with other first line engineers, you will be the first port of call for all IT queries, working ...

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