Woodstock, Oxfordshire, South East, United Kingdom
Owen Mumford Ltd
Owen Mumford are looking to hire a talented 1stLineSupport Engineer! Could this be your next role? Scope: The … 1stLineSupport Engineer is responsible for assisting the IT Service Desk Team Lead in delivering a first-class support service to the associates of Owen Mumford. Acting primarily in a 1stlinesupport capacity, resolving issues in … are followed. Constant monitoring of any unclaimed tickets and changes, in the ITSM, to ensure all calls are allocated within the defined SLA. Providing 1stline technical support for all OM offices and associates around the globe. To maintain a high degree of customer service More ❯
1stLine Technical Support Specialist required for an Electronics solutions provider (electronic components, embedded solutions, displays, printers, fans, etc) based in the Reading area (Theale). The company focuses on the following: Broadband Technologies Delivering solutions for Fiber, DSL, and the growing demand for Mobile … technology, strong problem-solving skills, and a commitment to excellent customer service. In this role within our technical team, you will be responsible for 1stLine Technical Support, RMA triage, and case management using a trouble-ticketing system. The hands-on experience and specialist product … knowledge gained will provide a pathway for career advancement. 1stLine Technical Support Specialist Job Overview 1stLine Technical Support: Assist customers by phone and email, answering basic product and technology questions. Diagnose, troubleshoot, and resolve technical issues in a More ❯
1stLine IT Support Technician, Woodstock, £24k - £25k plus benefits: A leading Managed Services Provider based on the outskirts of Oxford is looking to recruit a 1stLine IT Support Technician to work in their client’s stunning rural office … location. As part of a team of dedicated technicians, you’ll be providing 1stLineSupport to over (Apply online only) users covering cutting edge hardware, software and infrastructure technologies. The role: The 1stLine IT Support Technician will provide … of hardware, software, telephony and mobile device issues, and will have the opportunity to gain insight into infrastructure based technology. About you: The successful 1stLine IT Support Technician will need to be self-motivated, conscientious, methodical and organised, with the ability to liaise with More ❯
Job Title: 1stLineSupport Engineer Location: Oxford (On-site) Salary: £25,000 - £27,000 DOE + Benefits About the Role We are working with a growing independent retail business based in Oxford that is looking for a friendly and proactive 1stLineSupport Engineer to join their in-house IT team. This is a fantastic opportunity for someone early in their IT career to gain hands-on experience in a supportive environment, with exposure to a wide range of technologies and retail systems. You'll be the first … tasks. Maintain inventory of IT assets and ensure equipment is up to date and secure. What We're Looking For Some experience in a 1stlinesupport role, helpdesk, or IT technician position (retail sector experience a plus). Basic understanding of: Windows 10/ More ❯
1stLineSupport Analyst Location: High Wycombe HP11 1JU (Hybrid) Department: Helpdesk Sharp IT Services is seeking a 1stLineSupport Analyst to join our helpdesk team. This role involves providing IT support to a diverse client base … managing support tickets efficiently, and ensuring excellent service delivery to maintain client satisfaction and retention. Key Responsibilities Own, update, and progress support tickets, ensuring clients receive timely updates Meet Key Performance Indicators to maintain high service standards Develop technical proficiency through continuous learning Prioritise and organise … Monitoring and Management tools Benefits 26 days holiday plus bank holidays Private healthcare, life insurance, dental, and critical illness cover O2 discounts Study support Discounted gym membership This is an excellent opportunity for someone looking to develop their IT skills in a supportive and professional environment. Apply now More ❯
1stLineSupport Analyst Location: High Wycombe HP11 1JU (Hybrid) Department: Helpdesk Sharp IT Services is seeking a 1stLineSupport Analyst to join our helpdesk team. This role involves providing IT support to a diverse client base … managing support tickets efficiently, and ensuring excellent service delivery to maintain client satisfaction and retention. Key Responsibilities Own, update, and progress support tickets, ensuring clients receive timely updates Meet Key Performance Indicators to maintain high service standards Develop technical proficiency through continuous learning Prioritise and organise … Monitoring and Management tools Benefits 26 days holiday plus bank holidays Private healthcare, life insurance, dental, and critical illness cover O2 discounts Study support Discounted gym membership This is an excellent opportunity for someone looking to develop their IT skills in a supportive and professional environment. Apply now More ❯
Woodstock, Oxfordshire, South East, United Kingdom
Dxp Talent Ltd
1stLineSupport Oxford (Onsite) £25k to £26k DOE DXP Talent are looking for an enthusiastic 1stLineSupport Engineer to be based onsite 5 days a week in Oxford with a market leading Business. This is a great opportunity … certifications/qualifications to back up your interest. Day to day you'll be responding to tickets logged on the ITSM and being the 1st point of contact for users across the business and be providing outstanding customer service to keep users updated. This is a fantastic opportunity to … a team and develop your IT skills and experience with the chance to develop your IT career. Ideal experience: - Windows 10 and 11 Support - O365 (Azure AD, Teams, Intune, Exchange Online) - Experience with ITSM If you think you'd be a great fit for the role please send More ❯
1stLine Technical Support Specialist required for an Electronics solutions provider (electronic components, embedded solutions, displays, printers, fans, etc) based in the Reading area (Theale). The company focus on the following: Broadband Technologies: Delivering solutions for Fiber, DSL, and the growing demand for Mobile … Solutions: Offering a range of Firewalls, VPNs, and cloud-based security services to protect networks and data. (Brands: Zyxel) We are seeking a Support Specialist with a passion for … technology, strong problem-solving skills, and a commitment to excellent customer service. In this role within our technical team, you will be responsible for: 1stLine Technical Support Assist customers by phone and email, answering basic product and technology questions. Diagnose, troubleshoot, and resolve technical More ❯
We are looking for a German speaking 1stLinesupport Technician to work for a reputable client based in reading. As a 1stLine Technical Support Specialist, you'll be the first point of contact for users across the UK … be the calm, knowledgeable voice that guides them through. Responsibilities Delivering top-tier customer service every step of the way Provide remote technical support (in German & English) for hardware/software issues Troubleshoot problems and follow decision trees to pinpoint the root cause Escalating unresolved issues to suppliers … to share knowledge and solve problems together Communicate clearly and regularly with internal teams and external partners Experience: Experience in a Tier 2 support or similar technical helpdesk environment Confident in problem solving and fault diagnosis using structured approaches Experience handling general networking issues Previous call centre or More ❯
We are looking for a German speaking 1stLinesupport Technician to work for a reputable client based in reading. As a 1stLine Technical Support Specialist, you'll be the first point of contact for users across the UK … be the calm, knowledgeable voice that guides them through. Responsibilities Delivering top-tier customer service every step of the way Provide remote technical support (in German & English) for hardware/software issues Troubleshoot problems and follow decision trees to pinpoint the root cause Escalating unresolved issues to suppliers … to share knowledge and solve problems together Communicate clearly and regularly with internal teams and external partners Experience: Experience in a Tier 2 support or similar technical helpdesk environment Confident in problem solving and fault diagnosis using structured approaches Experience handling general networking issues Previous call centre or More ❯
Our client is a leading Technology company is looking for 1st & 2nd Support Engineer. Some travel will be required, candidate must hold a valid UK Driving Licence. Responsibilities: 1stline and some 2nd line support. Troubleshoot and resolve common IT issues such More ❯
Our client is a leading Technology company is looking for 1st & 2nd Support Engineer. Some travel will be required, candidate must hold a valid UK Driving Licence. Responsibilities: 1stline and some 2nd line support. Troubleshoot and resolve common IT issues such More ❯
Role Overview As a Software Support Analyst, you will provide essential first-linesupport to a global customer base, addressing application and telecommunication issues through phone and case management systems. You will work in shift patterns ranging from 8am to 11pm, with later shifts … occurring once every six weeks as you gain more experience. Your role will involve ensuring compliance with IT support procedures and escalations, supporting the triage of support cases, and collaborating with senior IT support teams to resolve issues efficiently. Responsibilities Adhere to IT support procedures and manage escalations effectively. Assist in the triage of support cases and collaborate with senior IT support teams to resolve issues. Document root cause failures of systems or processes, update relevant databases with critical information, and maintain a technical audit trail of completed More ❯
Role Overview As a Software Support Analyst, you will provide essential first-linesupport to a global customer base, addressing application and telecommunication issues through phone and case management systems. You will work in shift patterns ranging from 8am to 11pm, with later shifts … occurring once every six weeks as you gain more experience. Your role will involve ensuring compliance with IT support procedures and escalations, supporting the triage of support cases, and collaborating with senior IT support teams to resolve issues efficiently. Responsibilities Adhere to IT support procedures and manage escalations effectively. Assist in the triage of support cases and collaborate with senior IT support teams to resolve issues. Document root cause failures of systems or processes, update relevant databases with critical information, and maintain a technical audit trail of completed More ❯
