6 of 6 1st Line Support Jobs in the Thames Valley

looking for a new exciting opportunity working as a 1st Line Support Engineer to be based in Witney, Oxfordshire? Main Duties of the Role Providing 1st Line Support to customers via phone and remote tools providing excellent customer service Logging … tickets, and escalating when required Prioritising workloads and action tickets in line with SLAs Maintaining documentation accurately and keeping it up to date Your Skills and Experience Experience within a similar position Excellent communication skills both written and verbal Windows Desktop Operating Systems Windows Server, Microsoft 365, Active ...

Nicholas Howard are looking for a Technical Support Engineer to join a growing professional services client, providing in-house 1st Line support to staff across multiple locations in the UK. We are looking for candidates with a sound foundation in IT Support … system will be very very beneficial, as well as good documentation skills to manage escalations. This role presents a great opportunity for a support technician looking to join a growing and professional environment, working as part of a larger centralised support team with the chance ...

Looking to move away from retail, hospitality or shift work – and build a career that actually gives you long-term stability and flexibility? Cyber Security is one of the fastest-growing industries in the world ...

global pharmaceutical client based in Chalfont St Giles has an urgent requirement for an IT Support Engineer to join on an initial 12 month contract with possible extensions thereafter. This is a fantastic role and company name to get on your CV helping you progress with your … career. REQUIRED SKILLS: - - Active Directory - Password resets, adding new users - Windows imaging, troubleshooting, hardware break/fix - Basic network and server support - Excellent communication skills Please send across your most recent CV in application to this role. ...

solutions, catering to businesses and care homes across the UK. Role Act as the first point of contact for customer IT and telecoms support requests via phone, email, and ticketing system. Provide clear, friendly, and professional assistance to resolve technical issues. Diagnose and resolve basic technical problems, escalating … complex issues when necessary. Maintain accurate records of customer interactions and resolutions. Support the team in monitoring systems and ensuring service availability. Learn and apply ITIL principles and best practices in service management. Assist customers with hardware and software installations, updates and configurations. Training Career progression across ...

Life on the team An opportunity has arisen for a First Line analysts to join a Service Desk team for one of our prestigious customers. The role will focus on providing a top-class service as a first point of contact for anyone with IT related issues. This … attend the customer site 5 days per week in Nottingham or Milton Keynes, remote working is not currently available Experience of working in a 1st/2nd line environment is preferred, but not vital Good customer service skills Can confidently take ownership of an incident then recommended ...