12 of 12 1st Line Support Jobs in the Thames Valley

as the specialist in quality fashion footwear and accessories which has given it a unique position at the high end of the high street. About the role The First Line Support Analyst is a key position in the IT Support Desk providing support for all of The Dune Group technology systems. Responsibilities … range from day to day support of core applications including password resets, desk moves, till/store support, account creations, printer issues, mobile phone troubleshooting and ensuring there is a first point of contact for the business for any IT issue. This role involves answering and resolving support queries via multiple contact channels and … candidate needs to be a motivated self-starter with a passion for IT and an understanding of retail business pressures and commercial requirements. RESPONSIBILITIES: Primary contact for Central Support Office based staff. Logging and resolving ongoing Incidents, Service Requests and Problems that affect business operations. Follow up on open Incidents/Service Requests with support teams More ❯

1st Line IT Support Engineer, Thatcham 24/7 Shift RotaMonday to Sunday. 5 days on, 2 days off. 06:00 14:30/14:30 22:00/22:00 18:30) Roc Technologies is looking for a 1st Line IT Support Engineer to join … our Managed Services team. Youll be the first point of contact for IT issues, providing remote support, resolving incidents, and delivering exceptional customer service. Key Responsibilities: First-line support for hardware/software issues Incident logging, triage & resolution Use of remote tools & ticketing systems (e.g., ServiceNow) Monitor alerts & escalate as needed Maintain documentation & knowledge … base Requirements: 12 years IT support/service desk experience Strong knowledge of Windows 10/11, AD, O365 Excellent communication & customer service skills Flexible to work rotating shifts (day/evening/night) Desirable: Azure Fundamentals, VMware, Citrix, basic networking More ❯

might be for you. For this role, you will need a blend of being technically proficient, a great communicator, able to help your colleagues, and the technical lead with 1st or 2nd line issues. If all the above sounds like you, then we’d love to meet you. Key Responsibilities: Excellent communication skills - both written and verbal More ❯

Direct message the job poster from MaxAd Fixed Fee Recruitment Managing Director at MaxAd Providing rigorous, flat-fee recruitment solutions. Up to £30,000 DoE + Benefits Job Opportunity: 1st Line IT Support Technician Are you passionate about IT and eager to start or develop your career in technical support? Our client is … looking for a motivated 1st Line IT Support Technician to join their dynamic team. This is an excellent opportunity to work with a supportive team, gain hands-on experience, and grow within a thriving IT solutions company. Our client provides expert IT solutions tailored to keep their customers' businesses running smoothly. Their services include IT … Support, Network Solutions, Cyber Security, and Cloud Deployment. As a 1st Line IT Support Technician, you will be the first point of contact for all client inquiries, providing exceptional technical support and troubleshooting IT issues. Work involves Windows cloud-based systems, so understanding Office365 is essential. You will benefit from working More ❯

We have an exciting opportunity for a 1st Line IT Support Technician to join our well-established client in Faringdon, Oxfordshire. MFK Recruitment has successfully recruited 42 individuals for this well-established company in the past 5 years. Extremely ambitious company and they’re very interested in having individuals join their team, who are keen … to progress and succeed. 1st Line IT Support Technician – main responsibilities: To manage all incidents and customer requests from receipt to resolution and closure To ensure service level agreement standards are met To promptly complete any admin paperwork and documentation Keep accurate records of all site information using IT Service Management tools Promote best practices … and adhere to change control process Accurately plan and organise a working week Review scorecard weekly with Team Lead 1st Line IT Support Technician – skills & experience: Minimum of 6+ months of experience in an IT Support role Experience in using Windows Server/Active Directory Experience in using Office 365 Admin Exposure to More ❯

1st Line Support Analyst Location: Beckton, London Type: Full-Time, Permanent We are seeking a dedicated and proactive Onsite 1st Line Support Analyst to join our team and provide exceptional IT support to a key client in Beckton. This role is perfect for someone who thrives in a … high standard of service across Sharp IT Services. Taking an active role in personal development to increase technical proficiency. Organising and prioritising daily tasks to provide service in line with client expectations. Communicating professionally, positively, and friendly with all colleagues and clients to aid in effective … exchange of information. Being an ambassador of Sharp IT Services at all times, to improve and maintain the reputation of Sharp IT Services. Requirements: Proven experience in a similar 1st line support role. Strong knowledge of Windows operating systems and Microsoft Office Suite. Excellent problem-solving skills and the ability to work under pressure. Strong More ❯

Owen Mumford are looking to hire a talented 1st Line Support Engineer! Could this be … your next role? Scope: The 1st Line Support Engineer is responsible for assisting the IT Service Desk Team Lead in delivering a first-class support service to the networked and roaming associates of Owen Mumford. Acting primarily in a 1st line support capacity, resolving issues in person, over … be successful in this role, you will need: Proven experience in a similar IT support role with end user facing responsibilities, ideally within a regulated environment. First line support experience or similar Previous experience of ticket logging systems and remote support tools. Strong knowledge of Microsoft products and operating system (Windows Server More ❯

Our client is a leading Technology company is looking for 1st & 2nd Support Engineer. Some travel will be required, candidate must hold a valid UK Driving Licence. Responsibilities: 1st line and some 2nd line support. Troubleshoot and resolve common IT issues such as password resets, software installations, and basic hardware malfunctions. Escalate More ❯

Our client is a leading Technology company is looking for 1st & 2nd Support Engineer. Some travel will be required, candidate must hold a valid UK Driving Licence. Responsibilities: 1st line and some 2nd line support. Troubleshoot and resolve common IT issues such as password resets, software installations, and basic hardware malfunctions. Escalate More ❯

1st Line Engineer Up to £27,000 Northampton (Hybrid) Ready to take your IT career to the next level? As a 1st Line Engineer, you'll be the first point of contact for resolving technical issues, ensuring clients receive top-notch service and support. You’ll manage technical cases, monitor IT systems, and work … and 25-30 days annual leave (increasing with tenure) and access to a progression plan with training and mentorship. What we’re looking for: Experience in IT helpdesk support or similar role within a IT Reseller, VAR, MSP Knowledge of systems like Microsoft 10, Office 365, Windows Server, and Exchange Experience setting up and supporting mobile devices Excellent More ❯

Job Title : 1st Line IT Support Engineer Location : Northampton (Hybrid – 3 days in office, 2 days remote after probation) Salary : £24,000 – £28,000 (Depending on Experience) Why Join Us? Flexible Hybrid Work : Enjoy a hybrid working model after a 3-month probation, promoting a healthy work-life balance. Supportive Culture : Join a friendly and … Perks : Access exciting incentives such as holidays, vouchers, and spot prizes, plus top-tier tech equipment. Career Growth : Benefit from a structured training and mentoring programme designed to support your professional development. Modern Environment : Work in a contemporary, well-equipped office near the heart of Northampton. Key Role Responsibilities Handle and prioritise incoming service desk calls and escalated … service requests. Monitor and manage customer IT systems using diagnostic tools. Ensure efficient communication and ticket resolution to maintain high customer satisfaction. Collaborate with 2nd and 3rd line teams to support more complex issues. Maintain accurate documentation and customer communication logs. Proactively escalate unresolved issues when needed. Key Attributes Required Previous experience in an IT helpdesk More ❯

Social network you want to login/join with: Position: First Line Support/Junior Support Analyst Location: Guildford Salary: Up to £27,000 per year Job Type: Full-time (Office-based) The Role Are you early in your IT career and looking to grow your skills in a professional and supportive environment? We … re currently recruiting for a First Line Support/Junior Application Support Analyst to join an in-house IT team based in Guildford. This role is ideal for someone with foundational IT support experience who is eager to develop further in application and technical support. You’ll be the first point of … contact for internal IT queries and gain hands-on experience with bespoke applications, hardware support, and vendor coordination. Benefits Include: Salary sacrifice electric car scheme Company pension Private medical insurance Group life cover Annual salary reviews Flu jabs Social events and birthday leave Charity engagement and referral programme Key Responsibilities: Provide first-line technical support More ❯