Desktop Support Lead/Senior 2ndLineSupportAnalyst A fantastic opportunity has arisen for a Desktop Support Lead/Senior 2ndLineSupportAnalyst to join our leading legal client on a permanent basis. Desktop Support Lead/Senior … 2ndLineSupportAnalyst Responsibilities and Duties: • Using the Incident Management tool to record and accurately create/update all Incidents/Requests in line with defined quality requirements. • Maintain high levels of incident ownership through the incident lifecycle to satisfactory customer resolution. • Responsible for working as part of a team … management processes. • Assist in knowledge sharing by contributing towards the creation/amendment of support documentation into the Knowledge Base Desktop Support Lead/Senior 2ndLineSupportAnalyst Knowledge, Sills and Experience: • At least two years' experience in a similar role. • ITIL Foundation accreditation preferred. • Strong knowledge of More ❯
IT SupportAnalyst/2ndLineSupportAnalyst - London (5 days onsite) - Permanent A fantastic opportunity has arisen for a IT SupportAnalyst/2ndLineSupportAnalyst to join our London based global law firm on a … permanent basis. Key Responsibilities: Provide desktop, notebook, and remote user support for firm-approved software and hardware Respond to user issues via walk-ups, phone, email, and ServiceNow tickets Set up and configure workstations, printers, and peripheral devices Perform routine hardware maintenance and troubleshooting Support technology setups in meeting rooms, including video conferencing and presentations Assist … Bachelor's degree in Computer Science/Information Systems (preferred) Experience in a professional services or law firm environment is desirable IT SupportAnalyst/2ndLineSupportAnalyst - London (5 days onsite) - Permanent More ❯
IT SupportAnalyst/2ndLineSupportAnalyst - London (5 days onsite) - Permanent A fantastic opportunity has arisen for a IT SupportAnalyst/2ndLineSupportAnalyst to join our London based global law firm on a … permanent basis. Key Responsibilities: Provide desktop, notebook, and remote user support for firm-approved software and hardware Respond to user issues via walk-ups, phone, email, and ServiceNow tickets Set up and configure workstations, printers, and peripheral devices Perform routine hardware maintenance and troubleshooting Support technology setups in meeting rooms, including video conferencing and presentations Assist … Bachelor's degree in Computer Science/Information Systems (preferred) Experience in a professional services or law firm environment is desirable IT SupportAnalyst/2ndLineSupportAnalyst - London (5 days onsite) - Permanent More ❯
IT SupportAnalyst/2ndLineSupportAnalyst - London (5 days onsite) - Permanent A fantastic opportunity has arisen for a IT SupportAnalyst/2ndLineSupportAnalyst to join our London based global law firm on a … permanent basis. Key Responsibilities: Provide desktop, notebook, and remote user support for firm-approved software and hardware Respond to user issues via walk-ups, phone, email, and ServiceNow tickets Set up and configure workstations, printers, and peripheral devices Perform routine hardware maintenance and troubleshooting Support technology setups in meeting rooms, including video conferencing and presentations Assist … Bachelor's degree in Computer Science/Information Systems (preferred) Experience in a professional services or law firm environment is desirable IT SupportAnalyst/2ndLineSupportAnalyst - London (5 days onsite) - Permanent More ❯
london (city of london), south east england, united kingdom
DGH Recruitment
IT SupportAnalyst/2ndLineSupportAnalyst - London (5 days onsite) - Permanent A fantastic opportunity has arisen for a IT SupportAnalyst/2ndLineSupportAnalyst to join our London based global law firm on a … permanent basis. Key Responsibilities: Provide desktop, notebook, and remote user support for firm-approved software and hardware Respond to user issues via walk-ups, phone, email, and ServiceNow tickets Set up and configure workstations, printers, and peripheral devices Perform routine hardware maintenance and troubleshooting Support technology setups in meeting rooms, including video conferencing and presentations Assist … Bachelor's degree in Computer Science/Information Systems (preferred) Experience in a professional services or law firm environment is desirable IT SupportAnalyst/2ndLineSupportAnalyst - London (5 days onsite) - Permanent More ❯
IT SupportAnalyst/2ndLineSupportAnalyst - London (5 days onsite) - Permanent A fantastic opportunity has arisen for a IT SupportAnalyst/2ndLineSupportAnalyst to join our London based global law firm on a … permanent basis. Key Responsibilities: Provide desktop, notebook, and remote user support for firm-approved software and hardware Respond to user issues via walk-ups, phone, email, and ServiceNow tickets Set up and configure workstations, printers, and peripheral devices Perform routine hardware maintenance and troubleshooting Support technology setups in meeting rooms, including video conferencing and presentations Assist … Bachelor's degree in Computer Science/Information Systems (preferred) Experience in a professional services or law firm environment is desirable IT SupportAnalyst/2ndLineSupportAnalyst - London (5 days onsite) - Permanent More ❯
2ndLine IT SupportAnalyst - Newbury - 30,000 to 35,500 + bonus Newbury/Berkshire growth organisation are looking to add a 2ndLine IT SupportAnalyst to their established team. With a customer centric approach the remit of this office based position will see … you providing IT technical support across the group. Working within a Microsoft environment you will use your knowledge of IT and cyber security to resolve or escalate technical issues. Our client have an excellent culture and offer all positions with training and support. Key Responsibilities: Provide first linesupport to the business via phone … solving skills and attention to detail. Strong communication skills and excellent customer service. Driving licence. For more information on this Newbury/Berkshire based role please contact .co .uk 2ndLine IT SupportAnalyst - Newbury - 30,000 to 35,500 + bonus More ❯
2ndLine Service Desk Analyst - Managed Services Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN My client is a well established yet fast growing MSP based in London that is in the market for a proven 2ndLine Service Desk Analyst ideally coming from a MSP … setting. As 2ndLine Service Desk Analyst you will be a natural troubleshooter with a proven background in supporting escalated tickets. The 2ndLine Service Desk Analyst will have a broad and solid range of technical skills covering tech such as Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls … will be an outstanding communicator driven by client satisfaction and top class levels of customer service. This is an office based role with occasional customer site visits across London. 2ndLine Service Desk Analyst - Managed Services Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN Connectwise, M365, Windows Server, Azure, Active Directory More ❯
2ndLineSupport EngineerYou could be just the right applicant for this job Read all associated information and make sure to apply. Are you proactive, achievement-focused and looking to develop your career in IT? Do you have a genuine interest in technology and a passion to help others? Sharp IT Services UK has an … excellent new career opportunity based in Stockport + 2 days on-site with our client. Key Responsibilities As a 2ndLineSupport Engineer, you will be working with our team to deliver 2ndLineSupport to many of our clients, providing excellent customer service by helping all employees resolve their More ❯
Rednal, Birmingham, West Midlands, England, United Kingdom Hybrid / WFH Options
Compass Group UK & Ireland Ltd
2ndLineSupportAnalyst Location: Birmingham (Hybrid, minimum 2 days a week in office) Department: Digital & Technology Company: Compass Group UK & Ireland At Compass Group UK&I, we’re more than just the UK’s leading contract catering company — we’re driving digital transformation across the business. Our Digital & Technology team is at … the heart of this journey, creating cutting-edge solutions that improve efficiency, elevate customer experiences, and deliver real business impact. We’re now looking for an experienced 2ndLineSupportAnalyst to work closely with the Customer Experience Team and the Foodbuy Solutions teams to analyse and support the following: Business … logs. •Assist Product and Development teams in identifying system improvements and common queries to facilitate continuous improvement. •Work closely with the Development and Test Teams to highlight and support bug fixes, security updates and UAT for project work. •Assist with system demonstrations and training for internal users. •Contribute to the Foodbuy Solutions documentation repository to enhance the knowledge More ❯
Halesowen, West Midlands, United Kingdom, West Midlands (County)
Hayley Dexis
HAYLEY DEXIS are looking for a SecondLine Applications SupportAnalyst (Trainee) to join our well-established and expanding IT team based at our headquarters in Halesowen . Hayley Dexis is the largest independent distributor of engineering products and consumables (hydraulics, bearings, fasteners, fluid power, PPE, tools, lubricants etc) in the UK. With a … employer, currently employing over 1,300 people who continue to be a cornerstone of our business and are fundamental to providing industry-leading customer service. About the SecondLine Applications SupportAnalyst (Trainee) At Hayley Dexis, our IT department is where problem-solving meets teamwork (and the occasional biscuit-fuelled debate). We’re … looking for a Trainee SecondLine Applications SupportAnalyst who’s ready to step up from first line into the world of secondline application support. This is your chance to build on your initial service desk experience and take on more complex challenges, working with our ERP system and More ❯
2ndLineSupport Location: Farnham (4 days onsite per week) Salary: £33k - £37k Role Profile Key Responsibilities Act as the primary escalation point for complex incidents and service requests from the 1st line team. Diagnose and resolve technical issues across Microsoft-based systems including: Windows 10/11, Windows Server Microsoft 365 suite … Exchange Online, SharePoint, Teams, OneDrive) Active Directory (user management, group policies, permissions) Azure AD and Intune (device and identity management) Support and maintain end-user devices (laptops, desktops, mobile devices, peripherals). Perform administration and troubleshooting of core infrastructure services (DNS, DHCP, file/print services, VPN). Collaborate with 3rd line engineers or vendors where More ❯
Support Engineer/Desktop Support Engineer Central London Windows, Server, Citrix, Active Directory, ITIL - £40,000 - £45,000 A market-leading trading firm is looking for an Desktop Support Engineer to join their London team. This is a fantastic opportunity for a Desktop Support Engineer with experience in industry to … you will be working in a team which provides support for all aspects of IT within this prestigious company. You will be responsible for delivering 1st and 2ndline desktop support services. You'll be ensuring the health of IT systems and ensuring they're maintained and managed in the best way possible. More ❯
