3 of 3 2nd Line Support Analyst Jobs in the Midlands

Desktop Support Lead/Senior 2nd Line Support Analyst A fantastic opportunity has arisen for a Desktop Support Lead/Senior 2nd Line Support Analyst to join our leading legal client on a permanent basis. Desktop Support Lead/Senior … 2nd Line Support Analyst Responsibilities and Duties: • Using the Incident Management tool to record and accurately create/update all Incidents/Requests in line with defined quality requirements. • Maintain high levels of incident ownership through the incident lifecycle to satisfactory customer resolution. • Responsible for working as part of a team … management processes. • Assist in knowledge sharing by contributing towards the creation/amendment of support documentation into the Knowledge Base Desktop Support Lead/Senior 2nd Line Support Analyst Knowledge, Sills and Experience: • At least two years' experience in a similar role. • ITIL Foundation accreditation preferred. • Strong knowledge of More ❯

2nd Line Support Analyst Location: Birmingham (Hybrid, minimum 2 days a week in office) Department: Digital & Technology Company: Compass Group UK & Ireland At Compass Group UK&I, we’re more than just the UK’s leading contract catering company — we’re driving digital transformation across the business. Our Digital & Technology team is at … the heart of this journey, creating cutting-edge solutions that improve efficiency, elevate customer experiences, and deliver real business impact. We’re now looking for an experienced 2nd Line Support Analyst to work closely with the Customer Experience Team and the Foodbuy Solutions teams to analyse and support the following: Business … logs. •Assist Product and Development teams in identifying system improvements and common queries to facilitate continuous improvement. •Work closely with the Development and Test Teams to highlight and support bug fixes, security updates and UAT for project work. •Assist with system demonstrations and training for internal users. •Contribute to the Foodbuy Solutions documentation repository to enhance the knowledge More ❯

HAYLEY DEXIS are looking for a Second Line Applications Support Analyst (Trainee) to join our well-established and expanding IT team based at our headquarters in Halesowen . Hayley Dexis is the largest independent distributor of engineering products and consumables (hydraulics, bearings, fasteners, fluid power, PPE, tools, lubricants etc) in the UK. With a … employer, currently employing over 1,300 people who continue to be a cornerstone of our business and are fundamental to providing industry-leading customer service. About the Second Line Applications Support Analyst (Trainee) At Hayley Dexis, our IT department is where problem-solving meets teamwork (and the occasional biscuit-fuelled debate). We’re … looking for a Trainee Second Line Applications Support Analyst who’s ready to step up from first line into the world of second line application support. This is your chance to build on your initial service desk experience and take on more complex challenges, working with our ERP system and More ❯