2 of 2 2nd Line Support Analyst Jobs in the Midlands

OneSchool Global UK has an exciting opportunity for an IT Support Analyst (1st/2nd Line) to join our busy and collaborative IT team, supporting 23 campuses across the UK and our Regional Support Office.This is a varied, hands-on role … remote and face-to-face support, with occasional travel to campuses to assist with onsite IT needs. Key Responsibilities Provide 1st and 2nd line support via phone, email, remote tools, and service desk tickets Diagnose and resolve hardware, software, and basic network issues ...

digital transformation capabilities. As part of this growth, they are looking to appoint an ServiceNow Platform Support Analyst (1st/2nd Line) on a permanent basis, to play a key role in designing, developing, and enhancing enterprise-scale ServiceNow solutions. Role Summary … ServiceNow Platform Support Analyst is responsible for providing first and second-line support for the ServiceNow platform and its associated modules. The role will act as the primary point of contact for platform incidents, service requests, defects, configuration issues, and user queries ...