2nd Line Support Analyst Jobs in the UK excluding London

Second Line Support Analyst
UK > UK excluding London

The median Second Line Support Analyst salary in the UK excluding London is £32,500 per year, according to job vacancies posted during the 6 months leading to 11 January 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
11 Jan 2025
Same period 2024 Same period 2023
Rank 583 514 652
Rank change year-on-year -69 +138 -11
Permanent jobs requiring a 2nd Line Support Analyst 37 77 120
As % of all permanent jobs advertised in the UK excluding London 0.080% 0.21% 0.20%
As % of the Job Titles category 0.086% 0.22% 0.21%
Number of salaries quoted 17 69 103
10th Percentile £25,950 £21,250 £23,250
25th Percentile £26,250 £26,250 £26,500
Median annual salary (50th Percentile) £32,500 £30,000 £30,000
Median % change year-on-year +8.33% - +9.09%
75th Percentile £35,000 £34,500 £33,750
90th Percentile £39,050 £38,750 £38,750
UK median annual salary £35,000 £33,000 £32,000
% change year-on-year +6.06% +3.13% +6.67%

All Permanent IT Job Vacancies
UK excluding London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 42,843 35,332 57,295
% of permanent jobs with a recognized job title 93.13% 95.58% 95.00%
Number of salaries quoted 18,618 25,019 33,896
10th Percentile £31,250 £27,500 £30,000
25th Percentile £41,250 £36,750 £39,000
Median annual salary (50th Percentile) £53,000 £50,000 £52,500
Median % change year-on-year +6.00% -4.76% +5.00%
75th Percentile £67,500 £65,000 £68,750
90th Percentile £80,000 £78,750 £83,750
UK median annual salary £58,033 £57,500 £60,000
% change year-on-year +0.93% -4.17% +1.51%

2nd Line Support Analyst
Job Vacancy Trend in the UK excluding London

Job postings that featured 2nd Line Support Analyst in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for 2nd Line Support Analyst in the UK excluding London

2nd Line Support Analyst
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing 2nd Line Support Analyst in the UK excluding London.

Salary trend for 2nd Line Support Analyst in the UK excluding London

2nd Line Support Analyst
Salary Histogram in the UK excluding London

Salary distribution for jobs citing 2nd Line Support Analyst in the UK excluding London over the 6 months to 11 January 2025.

Salary histogram for 2nd Line Support Analyst in the UK excluding London

2nd Line Support Analyst
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the UK excluding London region over the 6 months to 11 January 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England -28 13 £30,000 -6.25% 1
North West -28 10 £30,000 -6.25%
South East -36 10 £32,500 +8.33% 1
Midlands -29 5 £39,000 +44.44% 2
East of England -46 5 £24,000 -27.27%
Yorkshire +17 3 £31,750 -2.31% 1
East Midlands -17 3 - -
South West +15 2 £29,500 -4.84% 1
Scotland +5 2 £29,000 -27.50%
West Midlands -42 2 £39,000 +44.44% 2
2nd Line Support Analyst
UK

2nd Line Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 11 January 2025, 2nd Line Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring 2nd Line Support Analyst in the job title.

1 26 (70.27%) Microsoft 365
2 24 (64.86%) Active Directory
3 22 (59.46%) Windows
4 18 (48.65%) Social Skills
5 17 (45.95%) Azure
6 15 (40.54%) Microsoft
6 15 (40.54%) Customer Service
7 14 (37.84%) DNS
8 12 (32.43%) Windows 10
9 11 (29.73%) Problem-Solving
9 11 (29.73%) DHCP
10 10 (27.03%) VMware
11 9 (24.32%) SCCM
11 9 (24.32%) Entra ID
12 8 (21.62%) Microsoft Intune
13 7 (18.92%) Retail
13 7 (18.92%) Microsoft Exchange
14 6 (16.22%) WAN
14 6 (16.22%) Video Conferencing
15 5 (13.51%) VMware Infrastructure
15 5 (13.51%) Android
15 5 (13.51%) Hyper-V
15 5 (13.51%) Migration
15 5 (13.51%) Wi-Fi
15 5 (13.51%) ITIL
15 5 (13.51%) SharePoint
15 5 (13.51%) Windows Server
15 5 (13.51%) Project Delivery
15 5 (13.51%) Dynamics 365
16 4 (10.81%) Analytical Skills

2nd Line Support Analyst Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (18.92%) Microsoft Exchange
2 5 (13.51%) SharePoint
Applications
1 4 (10.81%) Microsoft Office
Cloud Services
1 26 (70.27%) Microsoft 365
2 17 (45.95%) Azure
3 9 (24.32%) Entra ID
4 5 (13.51%) Dynamics 365
5 3 (8.11%) AWS
6 2 (5.41%) OneDrive
Communications & Networking
1 14 (37.84%) DNS
2 11 (29.73%) DHCP
3 6 (16.22%) WAN
4 5 (13.51%) Wi-Fi
5 4 (10.81%) LAN
6 3 (8.11%) Remote Desktop
6 3 (8.11%) TCP/IP
6 3 (8.11%) VoIP
6 3 (8.11%) VPN
6 3 (8.11%) WLAN
7 2 (5.41%) Wireless
General
1 18 (48.65%) Social Skills
2 7 (18.92%) Retail
3 4 (10.81%) Analytical Skills
3 4 (10.81%) Finance
4 2 (5.41%) Law
Miscellaneous
1 6 (16.22%) Video Conferencing
2 1 (2.70%) Driving Licence
2 1 (2.70%) Enterprise Software
2 1 (2.70%) Self-Motivation
Operating Systems
1 22 (59.46%) Windows
2 12 (32.43%) Windows 10
3 5 (13.51%) Android
3 5 (13.51%) Windows Server
4 3 (8.11%) Linux
5 2 (5.41%) Mac OS
5 2 (5.41%) Windows 7
5 2 (5.41%) Windows Server 2008
6 1 (2.70%) Apple iOS
6 1 (2.70%) Mac OS X
Processes & Methodologies
1 15 (40.54%) Customer Service
2 11 (29.73%) Problem-Solving
3 5 (13.51%) ITIL
3 5 (13.51%) Migration
3 5 (13.51%) Project Delivery
4 3 (8.11%) Data Protection
4 3 (8.11%) Identity Management
4 3 (8.11%) Stakeholder Engagement
4 3 (8.11%) Virtual Infrastructure
5 1 (2.70%) Business Continuity
5 1 (2.70%) Collaborative Working
5 1 (2.70%) Computer Science
5 1 (2.70%) CRM
5 1 (2.70%) ERP
5 1 (2.70%) Kalman Filter
5 1 (2.70%) Mentoring
5 1 (2.70%) Mobile Device Management
5 1 (2.70%) Web Filtering
Programming Languages
1 2 (5.41%) SQL
Qualifications
1 4 (10.81%) A+ Certification
2 3 (8.11%) Azure Certification
2 3 (8.11%) Microsoft Certification
2 3 (8.11%) Network+ Certification
3 2 (5.41%) ITIL Certification
4 1 (2.70%) Computer Science Degree
4 1 (2.70%) Degree
4 1 (2.70%) Security Cleared
Quality Assurance & Compliance
1 3 (8.11%) SLA
System Software
1 24 (64.86%) Active Directory
2 5 (13.51%) Hyper-V
2 5 (13.51%) VMware Infrastructure
3 3 (8.11%) Virtual Desktop
Systems Management
1 9 (24.32%) SCCM
2 8 (21.62%) Microsoft Intune
3 1 (2.70%) Jamf Pro
Vendors
1 15 (40.54%) Microsoft
2 10 (27.03%) VMware
3 4 (10.81%) Cisco
4 3 (8.11%) Aruba
4 3 (8.11%) Citrix
4 3 (8.11%) HP
4 3 (8.11%) Meraki
4 3 (8.11%) SAP
5 2 (5.41%) Apple
6 1 (2.70%) Oracle