2 of 2 2nd Line Support Jobs in the North East

2nd Line Customer Support We're Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online. So we're on a mission to provide just that. Lightning fast, reliable broadband that reaches the places other providers … leave behind. Our mission relies on a team full of inspiring people, and we're looking for 2nd Line Customer Support with Technical experience to help us maximise customer satisfaction. Could that be you? If Customer Service or Technical Support gets you out … then we would love to find out more about you. Here's why you'll love this role… Respond to customer cases by performing 2nd line support diagnostics, to resolve the fault and/or implement a workaround solution that meets SLA standards and customer More ❯

another service desk role. Youll join a well-established MSP that supports education and small business clients across the UK, delivering high-quality support with a personal touch. Based in their newly expanded Hartlepool office, youll become a key part of a close-knit team that values curiosity … solving problems properly (not just closing tickets), and being part of a team that supports each other, youll feel right at home. As a 2nd Line Support Engineer, youll be the go-to person for escalated issues from the 1st line team, owning … PowerShell scripting and mobile device management (MDM) Autotask and Datto stack (RMM and backup tools) Youll Thrive Here If: Youre already working in a 2nd Line role, or youre a confident 1st Line engineer whos ready to step up and take on more ownership. Youll More ❯