2 of 2 3rd Line Support Jobs in Merseyside

3rd Line Support - Contract Opportunity The Opportunity: Join a thriving IT department supporting a diverse workforce of approximately 5,000 people across multiple platforms and locations. You will have the chance to manage and support cutting-edge Microsoft modern workplace solutions, as well … ensuring systems are maintained and optimized to meet the needs of the business. The Why? Impactful Role: Be the highest level of technical support, ensuring that complex issues are resolved swiftly and effectively, contributing directly to the company’s success. Career Development: With continuous learning and improvement at … a team and collaborate with multiple departments. Minimum of 5 years of IT support experience, with at least 3 years in a 3rd line support role. A solid understanding of business processes and how they can be supported and improved by technology. Desirable More ❯

we've made sure growth is a given - professionally and personally - so our colleagues can thrive. We have an exciting opportunity for an experienced 3rd line IT Support Engineer to join our team. The role will require you to take responsibility of a variety of … IT tasks, these include building, maintaining, and monitoring workstations, servers, network equipment and cloud solutions along with providing 3rd line support within a 3-tier support team. A minimum of 2 years' experience within an IT role with strong infrastructure skills is required. … at home. Ensure KPIs are met, service level agreements and operational level agreements are achieved. Resolving incidents, requests, problems and identifying trends with support from the service teams. Managing the lifecycle of tickets. Continuously review our current services and either improve or suggest alternative solutions. Produce and maintain More ❯