ServiceNow Business Analyst, United Kingdom
- Hiring Organisation
- Infosys Technologies
- Location
- London, UK
- Employment Type
- Full-time
DescriptionRole – ServiceNow Business AnalystTechnology – ServiceNowLocation – United kingdom, WarwickJob Description – Key Skills: Technical: ServiceNow ITSM, ITIL, requirements elicitation, process mapping, user stories, acceptance criteria, UAT, Agile delivery, Jira/ADO, reporting and dashboarding. Soft Skill: Strong understanding of ITIL processes, ITSM operating models and ServiceNow best practices. Strong analytical … recommend opportunities to simplify workflows, improve service experience and align with ServiceNow out-of-the-box capabilities. Translate business needs into clear user stories, acceptance criteria, functional specifications, process flows and supporting documentation. Act as a bridge between client stakeholders, onshore teams and offshore delivery teams to ensure ...