Customer Insights / User Researcher
- Hiring Organisation
- Akkodis
- Location
- United Kingdom
- Employment Type
- Contract
- Contract Rate
- GBP 500 - 550 Daily
Business Analysts and Service Design Leads to ensure that customer and stakeholder evidence is translated into clearly defined user needs, customer journeys and actionable recommendations. Key Responsibilities Gather, review and synthesise qualitative customer and stakeholder insight from conversations, meeting notes, workshops, research and other feedback channels. Identify recurring themes … patterns, pain points, opportunities and unmet customer needs. Translate large volumes of unstructured qualitative information into clear, evidenced and actionable customer/user needs. Help distinguish between what customers say they want and the underlying needs or outcomes they are trying to achieve. Work with Service Design Leads ...