5 of 5 Avaya Jobs in the UK

Amazon Connect analytics data lake (Glue, Lake Formation, Athena) and QuickSight dashboards for real-time operations and executive reporting Support legacy platform migrations (Avaya, Genesys, Cisco, Oracle, Salesforce): flow conversion, data migration, parallel-run validation, and production cutover on live contact centers Full-Stack & Portal Engineering Build custom Agent Workspace ...

configuring, and operating Session Border Controllers (SBCs) such as AudioCodes, Ribbon, Oracle, or Cisco CUBE. Proven experience working with voice platforms such as Cisco, Avaya, Alvaria, Genesys, NICE, or Amazon Connect. Confidence reading and diagnosing network issues using packet captures and traces via tools like Wireshark, SIPp, Homer, or vendor ...

scope technologies/products: Technologies In Scope of Assignment: Network Voice Products Including but not exclusively Cisco, Avaya & Vodafone Business Unified Communications (VBUC) Skillsets required: Required by Job Role: Infrastructure Platform Product Working Knowledge and proven Implementation Skills. In addition: Jira Confluence, Agile Methodology & Tools, Facilitation, Change Strategy and Planning ...

Service Desk Analyst - Telephony, Avaya £market rate (Inside IR35) Glasgow (5days onsite) 3/6 months initially This role will provide technical support for telephony services, covering hardware and software faults, installations, moves and changes, system maintenance, call recording and contact centre applications. Key Responsibilities Resolve telecoms-related service desk … incidents and technical issues. Support telephony installations, moves, changes and site audits. Maintain telecoms documentation, configuration records and databases. Configure and support Avaya Communication Manager, NICE Call Recording and Avaya Contact Centre. Assist with upgrades, rebuilds and system changes. Manage user access and provide technical support to users. Identify recurring ...

Service Desk Analyst - Telephony, Avaya £market rate (Inside IR35) Glasgow (5days onsite) 3/6 months initially This role will provide technical support for telephony services, covering hardware and software faults, installations, moves and changes, system maintenance, call recording and contact centre applications click apply for full job details ...