20 of 20 Avaya Jobs in the UK

and troubleshooting Experience with SharePoint and Cloud storage Awareness of software licensing regulations and compliance requirements Basic understanding of networking and physical IT infrastructure Desirable (Exposure/Knowledge of): Avaya or other enterprise telephony systems Cloud-based phone systems SQL and relational databases PowerShell scripting knowledge DHCP and broader Active Directory administration Azure/Defender/Other 365 products Web More ❯

multi-region resilience. Apply AWS Well-Architected Framework principles and enterprise architecture standards for security, sustainability, and cost optimization. Implementation & Migration Lead end-to-end migration from legacy platforms (Avaya, Cisco, Genesys) to Amazon Connect. Design and implement IVR/contact flows, Lex conversational bots, Contact Lens analytics, and agent assist capabilities. Integration & Ecosystem Architect integrations with CRM/ITSM More ❯

MDM/endpoint management solutions. Oversee onboarding/offboarding processes, including hardware setup, entitlement management, and asset tracking. Manage video conferencing, communication systems, and collaboration tools (Teams, Zoom, Poly, Avaya). Support the firm’s information security framework, including monitoring alerts, responding to incidents, and ensuring compliance with internal policies. Maintain documentation and knowledge base resources for IT processes and More ❯

MDM/endpoint management solutions. Oversee onboarding/offboarding processes, including hardware setup, entitlement management, and asset tracking. Manage video conferencing, communication systems, and collaboration tools (Teams, Zoom, Poly, Avaya). Support the firm’s information security framework, including monitoring alerts, responding to incidents, and ensuring compliance with internal policies. Maintain documentation and knowledge base resources for IT processes and More ❯

multi-region resilience. Apply AWS Well-Architected Framework principles and enterprise architecture standards for security, sustainability, and cost optimization. Implementation & Migration Lead end-to-end migration from legacy platforms (Avaya, Cisco, Genesys) to Amazon Connect. Design and implement IVR/contact flows, Lex conversational bots, Contact Lens analytics, and agent assist capabilities. Integration & Ecosystem Architect integrations with CRM/ITSM More ❯

multi-region redundancy. Apply AWS Well-Architected Framework principles, embedding enterprise standards for security, cost efficiency, and operational sustainability. Implementation & Migration Lead full-scale migrations from legacy platforms (e.g., Avaya, Cisco, Genesys) to AWS Connect. Design and deploy IVR/contact flows, Amazon Lex conversational bots, analytics tools, and agent support solutions. Integration & Ecosystem Development Architect seamless integrations with CRM More ❯

multi-region redundancy. Apply AWS Well-Architected Framework principles, embedding enterprise standards for security, cost efficiency, and operational sustainability. Implementation & Migration Lead full-scale migrations from legacy platforms (e.g., Avaya, Cisco, Genesys) to AWS Connect. Design and deploy IVR/contact flows, Amazon Lex conversational bots, analytics tools, and agent support solutions. Integration & Ecosystem Development Architect seamless integrations with CRM More ❯

multi-region redundancy. Apply AWS Well-Architected Framework principles, embedding enterprise standards for security, cost efficiency, and operational sustainability. Implementation & Migration Lead full-scale migrations from legacy platforms (e.g., Avaya, Cisco, Genesys) to AWS Connect. Design and deploy IVR/contact flows, Amazon Lex conversational bots, analytics tools, and agent support solutions. Integration & Ecosystem Development Architect seamless integrations with CRM More ❯

internal stakeholders, suppliers, and Managed Service Providers. Take responsibility for technical design documentation, service artefacts, and impact analysis to support seamless solution delivery. Skills & Experience: Extensive experience with Cisco, Avaya telephony, Azure, AWS, zScaler, SolarWinds, and Sentinel in a large, complex organisation. Expertise in network monitoring, SD-WAN, VLANs, Azure vWAN, and static/dynamic routing. Proven ability to support More ❯

internal stakeholders, suppliers, and Managed Service Providers. Take responsibility for technical design documentation, service artefacts, and impact analysis to support seamless solution delivery. Skills & Experience: Extensive experience with Cisco, Avaya telephony, Azure, AWS, zScaler, SolarWinds, and Sentinel in a large, complex organisation. Expertise in network monitoring, SD-WAN, VLANs, Azure vWAN, and static/dynamic routing. Proven ability to support More ❯

and ISO-aligned service delivery. Key Responsibilities Administer, configure, and secure Microsoft 365 services Lead PCI DSS SAQ-D v4 submissions and maintain compliance documentation Manage VoIP platforms (8x8, Avaya, Connex) and support campaign operations Administer firewalls, VPNs, switches, and routers Oversee Windows 11 upgrades and hardware lifecycle management Manage organisational data and deliver compliance and client-facing reports What More ❯

tools Active Directory/Entra - Access management Microsoft O365 Admin Centre - administration/access Printer configuration and troubleshooting Email troubleshooting Network troubleshooting/Meraki (desirable) Telephony systems Mitel/Avaya or similar (desirable) Experience/Knowledge You will have at least 2 years IT Service Desk experience with a good level of IT knowledge You should be a fast learner More ❯

across functions. Resilience and adaptability in fast-moving, high-pressure environments. Technologies AI/Automation: Conversational AI platforms, Generative AI models (LLMs), Agentic AI frameworks, RPA tools. CCaaS: Genesys, Avaya, NICE, Five9, Amazon Connect. Cloud platforms: AWS, Azure, Google Cloud. Integration: APIs, microservices, middleware. Data: Advanced analytics, reporting, and modelling tools. Qualifications Significant experience in Presales, Solutions Consulting, or Technical More ❯

of implementing Amazon Connect at scale, migrating from legacy platforms, and aligning technology decisions with global compliance standards. The role will involve end-to-end migration from legacy platforms (Avaya, Cisco, Genesys) to Amazon Connect. You will design and implement IVR/contact flows, Lex conversational bots, Contact Lens analytics, and agent assist capabilities and be responsible for integrating API More ❯

sharing and enablement. ⚙️ What You Bring Deep knowledge of Conversational AI, Generative AI, and automation frameworks . Understanding of CX and contact centre ecosystems (CCaaS platforms like Genesys, NICE, Avaya, Five9, or Amazon Connect). Experience designing or supporting enterprise-scale AI deployments . Commercial acumen, including ROI modelling and TCO analysis. Strong communication and presentation skills with executive audiences. More ❯

sharing and enablement. ⚙️ What You Bring Deep knowledge of Conversational AI, Generative AI, and automation frameworks . Understanding of CX and contact centre ecosystems (CCaaS platforms like Genesys, NICE, Avaya, Five9, or Amazon Connect). Experience designing or supporting enterprise-scale AI deployments . Commercial acumen, including ROI modelling and TCO analysis. Strong communication and presentation skills with executive audiences. More ❯

You: ** Proven experience managing IT teams and delivering technology strategy in a complex environment. ** Strong technical background across Microsoft technologies, networking, and unified communications. ** Experience with telephony platforms (e.g. Avaya, Cisco, Genesys, or similar) would be highly advantageous. ** Sound understanding of cybersecurity standards, including ISO27001, PCI, and Cyber Essentials Plus. ** Excellent supplier management and contract governance experience. ** Strong communicator and More ❯

You: ** Proven experience managing IT teams and delivering technology strategy in a complex environment. ** Strong technical background across Microsoft technologies, networking, and unified communications. ** Experience with telephony platforms (e.g. Avaya, Cisco, Genesys, or similar) would be highly advantageous. ** Sound understanding of cybersecurity standards, including ISO27001, PCI, and Cyber Essentials Plus. ** Excellent supplier management and contract governance experience. ** Strong communicator and More ❯

that enable business efficiency and growth. What we’re looking for: 10+ years in IT, with 5+ in leadership (Infastructure/Cyber/Security) Experience with contact centre technologies (Avaya, Cisco, Genesys, etc.). Strong knowledge of cloud/on-prem infrastructure & security frameworks. Proven ability to manage projects, suppliers, and stakeholders. A confident leader with excellent communication skills. Ready More ❯

IT strategy and transformation at a senior level. What you’ll do: Lead and inspire the IT team to deliver innovation and business growth Oversee telephony & unified comms platforms (Avaya, Cisco, Genesys, etc.) Drive cloud migration programmes and infrastructure optimisation Champion a cybersecurity-first culture , ensuring compliance & resilience Own IT budgets, suppliers & vendor relationships What we’re looking for: IT More ❯