4 of 4 Avaya Jobs in the UK

producing and maintaining operational documentation (runbooks, knowledge articles and support processes). 2+ years experience working with cloud-based telephony solutions (e.g. Genesys, NICE, Avaya etc) Experience with telephony migrations or major upgrades (e.g., platform refresh, carrier changes, number moves). Personal qualities (the way you think and act) Calm … challenge constructively and influence decisions with stakeholders and suppliers. Qualifications Telephony/UC or vendor certification relevant to the platform(s) used (e.g. Cisco, Avaya, Genesys) We will need you to have a full UK driving licence ...

responsibilities include managing cloud-based contact center solutions, overseeing telecom operations, and driving transformation initiatives. If you possess expertise with Microsoft Dynamics 365, Avaya systems, and SIP protocols, this is an opportunity to join a globally recognized team. #J-18808-Ljbffr ...

Studio, Microsoft Power Automate, and NICE CXone.* Lead the design, deployment, and optimization of cloud-based contact center solutions.* Manage enterprise telephony environments including Avaya Aura components such as Avaya ACD, Session Manager, System Manager, Voicemail, and CMS.* Oversee day-to-day telecom and contact center operations ensuring high system … projects including migrations, upgrades, and platform consolidation.**Qualifications:*** Hands-on expertise with CCaaS platforms (Microsoft D365 Contact Center, NICE CXone).* Strong knowledge of Avaya telephony systems and ACD environments.* Deep understanding of SIP protocols and voice security.* Experience leading global telecom teams and managing enterprise platforms.* Solid understanding ...

Microsoft Copilot Studio, Microsoft Power Automate, and NICE CXone.Lead the design, deployment, and optimization of cloud-based contact center solutions.Manage enterprise telephony environments including Avaya Aura components such as Avaya ACD, Session Manager, System Manager, Voicemail, and CMS.Oversee day-to-day telecom and contact center operations ensuring high system availability … meetings with direct manager and/or direct reportsQualifications:Hands-on expertise with CCaaS platforms (Microsoft D365 Contact Center, NICE CXone).Strong knowledge of Avaya telephony systems and ACD environments.Deep understanding of SIP protocols and voice security.Experience leading global telecom teams and managing enterprise platforms.Solid understanding of ITIL framework ...