of approximately 15 clients. The role involves managing client-raised bugs, maintenance tasks, minor site changes, and small upgrades. Candidates with a background in service desk operations or project management are ideal, as the position requires strong organisational skills, personable client interaction, and confidence in managing client relationships. The successful candidate will triage incoming tickets, provide first-line support … three years’ experience, including those currently in 1st or 2nd line support roles looking to step up, or project managers interested in transitioning into support management. The role includes budgetmanagement responsibilities and uses a Kanban board to organise workload. Candidates should be trustworthy, detail-oriented, and confident in client-facing situations. Interaction with some smaller clients may … those with longer notice periods, and offer a clear career path with training and funding towards Adobe certification, progressing towards Head of Support roles. Skills: Service desk or project management background Strong organisational and triage skills Confident and personable client communication Experience managing multiple clients (approx. 15) First-line support experience Detail-oriented ticket managementBudgetmanagementMore ❯
of approximately 15 clients. The role involves managing client-raised bugs, maintenance tasks, minor site changes, and small upgrades. Candidates with a background in service desk operations or project management are ideal, as the position requires strong organisational skills, personable client interaction, and confidence in managing client relationships. The successful candidate will triage incoming tickets, provide first-line support … three years’ experience, including those currently in 1st or 2nd line support roles looking to step up, or project managers interested in transitioning into support management. The role includes budgetmanagement responsibilities and uses a Kanban board to organise workload. Candidates should be trustworthy, detail-oriented, and confident in client-facing situations. Interaction with some smaller clients may … those with longer notice periods, and offer a clear career path with training and funding towards Adobe certification, progressing towards Head of Support roles. Skills: Service desk or project management background Strong organisational and triage skills Confident and personable client communication Experience managing multiple clients (approx. 15) First-line support experience Detail-oriented ticket managementBudgetmanagementMore ❯
of approximately 15 clients. The role involves managing client-raised bugs, maintenance tasks, minor site changes, and small upgrades. Candidates with a background in service desk operations or project management are ideal, as the position requires strong organisational skills, personable client interaction, and confidence in managing client relationships. What is expected of the Support Desk Manager? The successful candidate … three years' experience, including those currently in 1st or 2nd line support roles looking to step up, or project managers interested in transitioning into support management. The role includes budgetmanagement responsibilities and uses a Kanban board to organise workload. Candidates should be trustworthy, detail-oriented, and confident in client-facing situations. Interaction with some smaller clients may … clear career path with training and funding towards Adobe certification, progressing towards Head of Support roles. What we look for in a Service Desk Manager Service desk or project management background Strong organisational and triage skills Confident and personable client communication Experience managing multiple clients (approx. 15) First-line support experience Detail-oriented ticket managementBudgetmanagementMore ❯
Newcastle upon Tyne, United Kingdom Hybrid / WFH Options
NHS Business Services Authority
us as a Lead Security Architect to play a key role in our security architecture function at an exciting time. Are you a proactive problem solver with strong stakeholder management skills? This could be the role for you! You'll take responsibility for the security solutions and Security architecture for applications, information and infrastructure. Providing advice, guidance and consultancy … value and identifying opportunities to enhance security capabilities for products and services used within the organisation. 6. Responsible for the security blueprint solutions for complex protective and vulnerability security management of both physical and data assets clearly defining the as-is and to-be security architectures and document the transition to the to-be solution and its integration in … the overall Enterprise and Security Architecture blueprints. Staff Management 7. Management of staff including all line management responsibilities, performance management, appraisals, disciplinary, and standard HR processes for Security operations.8. Undertake recruitment and selection in line with organisational processes and participate in the implementation and delivery of initiatives to secure suitable resources, increase skills levels and develop More ❯
inclusive environment where everyone can thrive. The Opportunity This is a brand new position reporting into our Director of Operations Shared Services. The Head of Operations MI, Performance and Budget Assurance is responsible for leading the development, implementation, and continuous improvement of Management Information (MI) systems, performance reporting across all operational functions and tracking, reporting and assurance of … data visualisation tools to provide actionable insights. Collaborate with senior leadership to identify key performance indicators (KPIs) and metrics that accurately reflect operational health and progress MI System Development & Management Oversee the design, development, and maintenance of comprehensive MI dashboards, reports, and data models. Generate impactful operational performance MI and insights to drive continuous improvement initiatives. Identify cross-cutting … tactical decision-making. Conduct deep-dive analyses on specific operational challenges or opportunities. Develop and deliver specialised performance reporting for agile "POD" (team) structures, supporting their effectiveness and transparency. BudgetManagement & Analysis Develop and maintain a robust BudgetManagement Dashboard, providing real-time visibility into budget allocation, expenditure, and variance. Proactively identify budgetary hotspots, threats More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
Made Tech Limited
the heart of designing, building and delivering public services leads to better outcomes for everyone. About the role The PMO Analyst will participate in building and implementing agile delivery management improvements and offering subject matter expertise to elevate best practices across the organization. You will be responsible for delivery operations support, delivery assurance support and capability improvements. As the … establish and maintain standards for projects, oversee progress against plans, manage dependencies and issues, and ensure that projects stay on track. This role will be part of the delivery management capability at Made Tech. Key responsibilities Delivery operations support Produce financial reports for account teams (contract/SOW burndown). Validate, track and approve TOIL for account teams. Track … projects are on track. Oversee dependencies, action/issue monitoring, and controls and help to perform health checks work streams/SoWs Be an active participant in the Delivery Management community within the engagement and Made Tech. Capability improvements Build and implement plans to improve the Agile delivery management capability. Participate as part of the PMO team in More ❯
Wales, Yorkshire, United Kingdom Hybrid / WFH Options
Made Tech Limited
the heart of designing, building and delivering public services leads to better outcomes for everyone. About the role The PMO Analyst will participate in building and implementing agile delivery management improvements and offering subject matter expertise to elevate best practices across the organization. You will be responsible for delivery operations support, delivery assurance support and capability improvements. As the … establish and maintain standards for projects, oversee progress against plans, manage dependencies and issues, and ensure that projects stay on track. This role will be part of the delivery management capability at Made Tech. Key responsibilities Delivery operations support Produce financial reports for account teams (contract/SOW burndown). Validate, track and approve TOIL for account teams. Track … projects are on track. Oversee dependencies, action/issue monitoring, and controls and help to perform health checks work streams/SoWs Be an active participant in the Delivery Management community within the engagement and Made Tech. Capability improvements Build and implement plans to improve the Agile delivery management capability. Participate as part of the PMO team in More ❯
Chester, Cheshire, North West, United Kingdom Hybrid / WFH Options
Searchability (UK) Ltd
Project Manager CRM, Project Delivery, SaaS Platforms, Stakeholder Management, Agile/Flexible Delivery Salary up to £60k Hybrid working in Chester For more information, please email me directly at or call on 07880 358 148. Who We Are: We're a fast-growing digital consultancy delivering large-scale CRM and systems transformation projects for a wide range of clients. … call on 07880 358 148. By applying, you consent to us processing your details for this vacancy only. We look forward to hearing from you! Key Skills: CRM Project Management, Stakeholder Management, Project Governance, Salesforce, Dynamics, SaaS Platforms, Multi-Phase Delivery, Agile/Waterfall Hybrid, Cross-Functional Teams, Systems Transformation, Risk Management, Change Delivery, BudgetManagementMore ❯
leadership, delivery oversight, and client or stakeholder engagement Demonstrable experience in the delivery of residential, care, healthcare or supported living schemes Commercially astute, with experience of P&L responsibility, budgetmanagement, or internal resourcing Technically strong, with Revit/BIM awareness and a focus on compliance and buildability Excellent leadership, communication, and organisational skills Ambition to develop into … leadership, delivery oversight, and client or stakeholder engagement Demonstrable experience in the delivery of residential, care, healthcare or supported living schemes Commercially astute, with experience of P&L responsibility, budgetmanagement, or internal resourcing Technically strong, with Revit/BIM awareness and a focus on compliance and buildability Excellent leadership, communication, and organisational skills Ambition to develop into More ❯
Project Management Plan, execute, and monitor a variety of digital projects, including website builds (from inception to launch), ongoing design and development retainers, and individual ad-hoc requests from our client base. Manage ongoing website maintenance and designer retainers, communicating deliverables with clients, ensuring everything is scheduled and the retainer stays on track and within budget. Scope out new … consistent communication with internal teams, clients, and external partners throughout the project lifecycle. Track project progress, monitor budgets, and provide regular status updates to stakeholders. Implement and maintain project management best practices and methodologies. Ensure all project deliverables meet quality standards and client expectations. Support with project phases, such as content upload and testing. Manage project closure, including post … project reviews and lessons learned. Financial Management Manage project budgets effectively, ensuring projects are delivered within allocated resources. Track and report on retainer utilisation and ad-hoc request costs. Forecast resource needs and manage freelance budgets. Stakeholder Management Build and maintain strong relationships with internal and external stakeholders, including clients and freelance partners. Act as the primary point More ❯
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
DXC Technology
Network Engineering, with proven expertise in managing complex projects from inception to completion. The successful candidate will be responsible for ensuring that all projects are delivered on time, within budget, and to the required quality standards. This role also involves managing scope, schedule, budget, quality, safety, and change management. The position is a hybrid-based Network Project Manager … role in one of the DXC reginal delivery centres in either Erskine or Newcastle. Expectation is the successful candidate will cover project management delivery on complex technical network projects. Suitable candidates must have or be able to achieve SC clearance Key Responsibilities: Project Management: Oversee the planning, coordination, and control of projects to achieve specified objectives, ensuring projects … are functionally and financially viable. Scope and Schedule Management: Define and manage project scope, and develop detailed project schedules, ensuring timely delivery of milestones. BudgetManagement: Monitor and control project budgets, ensuring that financial objectives are met, and resources are allocated efficiently. Quality Assurance: Ensure that all project deliverables meet the required quality standards and align with More ❯
contract to a key public sector customer. North solutions range from basic systems to fully integrated solutions bringing together CCTV, Access Control, Fire, Intruder, and BMS into a single management console. The successful applicant will be responsible for planning, organizing, managing, and executing the project achieving successful outcomes for our customers. The ideal applicant will have proven experience as … E, or technology installation projects within residential or similar high-risk environments. KEY RESPONSIBILITIES: Project Leadership & Delivery: Lead, plan, execute, and finalise projects according to strict deadlines and within budget, with a focus on quality and safety. Define project scope, goals, and deliverables in collaboration with senior management and stakeholders. Develop and manage detailed project plans, schedules, and … legislation. Maintain and manage the digital "Golden Thread" of information in SharePoint and SafetyCulture, ensuring accurate and up-to-date documentation is available at all times. Structural & Fire Safety Management: Manage and mitigate risks associated with core drilling through risers, ensuring structural integrity is maintained and documented. Oversee the implementation of robust and compliant fire stopping solutions following any More ❯
by providing leadership and day to day supervision of a Maintenance Team, prioritising workload and managing appropriate resources. Develop and execute long-term engineering strategies alongside the wider automation management team Prioritise repairs, breakdowns and planned preventative maintenance and co-ordinate the maintenance teams' daily/weekly activities while actively planning their workload, taking into consideration operational elements Escalate … Agree with the Site Maintenance Manager spares stockholding and order maintenance spares and equipment as required Maintain all materials handling equipment and ensure an efficient operation of the Building Management System Ensure a flexible and common sense approach to Health and Safety notifying Team Managers and/or other staff members of any type of hazard which can be … Mobile Robotics) technology Implement best-in-class maintenance strategies to maximise operational efficiency Lead preventative maintenance operations while minimising equipment downtime Ensure critical spares availability and maintain effective parts management Stakeholder Management Build strong partnerships with depot teams, property teams, and senior technology stakeholders Manage vendor and contractor relationships to ensure exceptional service delivery Collaborate with peers to More ❯
Doncaster, South Yorkshire, South Elmsall, West Yorkshire, United Kingdom
Proactive Global
by providing leadership and day to day supervision of a Maintenance Team, prioritising workload and managing appropriate resources. Develop and execute long-term engineering strategies alongside the wider automation management team Prioritise repairs, breakdowns and planned preventative maintenance and co-ordinate the maintenance teams' daily/weekly activities while actively planning their workload, taking into consideration operational elements Escalate … Agree with the Site Maintenance Manager spares stockholding and order maintenance spares and equipment as required Maintain all materials handling equipment and ensure an efficient operation of the Building Management System Ensure a flexible and common sense approach to Health and Safety notifying Team Managers and/or other staff members of any type of hazard which can be … Mobile Robotics) technology Implement best-in-class maintenance strategies to maximise operational efficiency Lead preventative maintenance operations while minimising equipment downtime Ensure critical spares availability and maintain effective parts management Stakeholder Management Build strong partnerships with depot teams, property teams, and senior technology stakeholders Manage vendor and contractor relationships to ensure exceptional service delivery Collaborate with peers to More ❯
Employment Type: Permanent
Salary: £52789/annum Pension and additional benefits
level, Healthcare experienced Architect to take a role in our Senior Care/Retirement Living team supporting the delivery of major Senior Care/Retirement Living projects and the management and running of a range of smaller Senior Care/Retirement Living projects. This challenge will give you the opportunity to focus on a range of projects for a … ll be coordinating the design & construction phases of projects of varying size, delivering high quality architectural solutions, leading elements of large and small projects independently while supporting the Studio management team with input to programming and resourcing reviews. Your sector experience will ideally include recent exposure to Senior Care/Retirement Living projects. You will be expected torun significant … live, work, move and play are designed and managed in a way that best meets their needs. Role accountabilities: Supporting and leading on projects with responsibility for program and budgetmanagement, effective time and resources management and promoting best practice & knowledge within the Studio Work in all aspects of projects: design development, working drawings, contract administration and More ❯
Leeds, West Yorkshire, United Kingdom Hybrid / WFH Options
Pontoon
full compliance with internal governance and external regulations. What We're Looking For: Commercial experience in a large or complex organisation, preferably within IT, technology, or financial services. Demonstrated budgetmanagement or budget ownership responsibility, including forecasting and financial reporting. Working knowledge of Power BI Desktop and other analytical tools for producing insights, dashboards, and reports. Strong … manipulate, and present data to support strategic and operational decisions. Familiarity with IT environments, including infrastructure, cloud services, or modern workplace solutions (e.g., Microsoft 365). Experience in contract management, commercial governance, and supplier relationship management. Exposure to sourcing, procurement, or commercial construction is advantageous. Basic working knowledge of DAX, Power Query (M), and Excel (advanced functions). Experience … with ServiceNow or similar IT service management platforms. Understanding of operational process mapping, cost modelling, and reporting development. Ability to manage stakeholders at all levels and communicate complex information clearly and confidently. A proactive, solutions-focused approach and ability to handle multiple priorities in a fast-paced environment. Application Process: To apply, please submit your CV and a cover More ❯
a leadership role within Defra's operational IT function, Group Infrastructure and Operations (GIO). The role requires demonstration of deep and wide-ranging IT leadership skills in service management and strategic direction setting of the Service Operations functions. The Head of Service Operations is responsible for the effectiveness of operational IT services and user support to ensure optimum … strategy, to remain effective whilst supporting modern service delivery approaches, including Agile and DevOps. As such the role requires the ability to function seamlessly between strategic thinking and operational management of live services. The role's level of operational responsibility is high and includes leading through major disruption at times of major incidents including cyber security ones. As a … be required to develop strong relationships with Defra group's delivery bodies and Arms Length Bodies (ALBs) in order to deliver core IT services as part of the Service Management Operating Model. Key Responsibilities Primary responsibility is to ensure service availability is maintained at required levels, and in doing so own the responsibilities of: Sets the vision, and strategy More ❯
for overseeing the entire IT infrastructure across both sites. You'll drive critical projects, optimise systems, and lead technological advancements, ensuring alignment with our evolving business objectives. Key Responsibilities BudgetManagement: Oversee the annual IT budget and ensure cost-effectiveness. Daily Operations: Manage daily IT operations, including server hardware, software, and operating systems. System Maintenance: Coordinate technology … practices. Be a hands-on leader, with an active presence across both locations. Collaborate across departments and sites to understand IT needs and proactively solve challenges. Actively participate in management meetings and support other departments as needed, especially during peak times. Skills & Qualifications Education: Bachelor's degree in IT, computer science, software engineering, or a related field. Experience: Proven … Server (), Exchange Online, Azure AD, and related Microsoft products. Additional Systems: Experience with VoIP (3CX), IP CCTV systems, server storage, hardware, Veeam, and Linux (Ubuntu). Leadership Skills: Strong management skills, highly organized, with excellent time management and multitasking abilities. Analytical Skills: Excellent problem-solving skills and attention to detail. Flexibility: Willingness to work flexible hours, including evenings More ❯
for you! Send us your CV to be considered for this fantastic opportunity to further your career in SAP B1! Responsibilities: • Provide support & consultancy services to end users • Project management and Budgetmanagement • Report writing with Crystal Reports • Migrate data from client's legacy systems into SAP B1 Experience: • SAP Business One experience with end user or More ❯
the discovery phase right through to delivery. In this role, you will collaborate closely with developers, our creative team, and clients to ensure projects are executed on time, on budget, and to the highest quality standards. You will need to demonstrate excellent collaboration and communication skills, be adept at planning ahead, and have the ability to swiftly remove any … games Fortnite experience, preferably domain knowledge would be highly advantageous Professional experience working in the gaming industry on 3D games Strong communication and collaboration skills. Excellent organisational and time management skills. Ability to work under pressure and meet tight deadlines. Proven experience managing budgets and schedules. Good understanding of agile development. Knowledge of gaming industry standards. Good understanding of … the full game development lifecycle. Qualifications: A strong portfolio of what games you have worked on Proven experience in project management in a related field, preferably within the gaming industry. Solid knowledge of project management methodologies, tools and all stages of the project lifecycle. Experience in managing, guiding, and leading teams towards delivering high-quality products on time More ❯
Services is responsible for overseeing the delivery of high-quality, client-centred therapeutic services to individuals affected by cancer, life shortening illnesses and bereavement. This role ensures the effective management of both sessional therapists and PAYE staff, fostering a collaborative approach that upholds CancerCare's commitment to compassionate and flexible support. This role is supported by the Therapy Coordination … agencies as necessary. • Working with the Quality & Information Manager to ensure organisational quality assurance and clinical governance is met. • Act as the Caldicott Guardian, be responsible for overseeing the management and protection of client information. • Ensure our therapists comply with their professional standards, including those set by the British Association for Counselling and Psychotherapy (BACP) and the Federation of … Holistic Therapists (FHT), and others. Reporting & Evaluation • Through our audit process, ensure client records within the Integrated Management System (IMS) are accurate, up to date and confidential. • Ensure safeguarding concerns are logged, acted upon and completed internally. Make sure that documents are stored appropriately and that confidentiality is upheld. • As part of ELT evaluate current services, pilot projects, and More ❯
Services is responsible for overseeing the delivery of high-quality, client-centred therapeutic services to individuals affected by cancer, life shortening illnesses and bereavement. This role ensures the effective management of both sessional therapists and PAYE staff, fostering a collaborative approach that upholds CancerCare's commitment to compassionate and flexible support. This role is supported by the Therapy Coordination … agencies as necessary. • Working with the Quality & Information Manager to ensure organisational quality assurance and clinical governance is met. • Act as the Caldicott Guardian, be responsible for overseeing the management and protection of client information. • Ensure our therapists comply with their professional standards, including those set by the British Association for Counselling and Psychotherapy (BACP) and the Federation of … Holistic Therapists (FHT), and others. Reporting & Evaluation • Through our audit process, ensure client records within the Integrated Management System (IMS) are accurate, up to date and confidential. • Ensure safeguarding concerns are logged, acted upon and completed internally. Make sure that documents are stored appropriately and that confidentiality is upheld. • As part of ELT evaluate current services, pilot projects, and More ❯
to define objectives, success criteria, and business outcomes. Coordinate cross-functional teams and third-party partners to deliver on time, in scope, and within budget. Apply best-practice project management and change delivery methodologies. Track project spend against agreed budgets, ensuring financial discipline. Manage project governance and reporting into senior forums. Build trusted relationships with internal stakeholders, technology partners … Capture and share lessons learned to support continuous improvement. Skills & Experience Required: Proven experience delivering complex business change, technology, and M&A integration projects from definition to delivery. Project management background in Professional Services, Accountancy, Audit or Legal . Strong stakeholder engagement skills, with the ability to influence at senior level. Proven use of change management techniques. Confident … presenter and facilitator, able to secure buy-in for key initiatives. Budgetmanagement experience, including forecasting and planning. Excellent written and verbal communication skills. Proficient with Microsoft Office and project management tools. Salary and company benefits 25 Days Holidays Additional day off for birthday Annual bonus scheme Health cash plan after probation Company sick pay Enhanced parental More ❯
Sunderland, Tyne and Wear, England, United Kingdom
Gem Partnership Ltd
in Sunderland and will drive the transformation of their contact centre operations. The Role Lead and develop a team currently comprising of circa 45 heads and growing, including Operations, Management, Quality & Training and Call Handers Implementing suitable processes knowing what 'excellent’ looks like i.e. SLAs, KPIs such as call time, dropped calls etc., coverage plans etc. Oversee the delivery … and future business needs Develop and implement strategic initiatives to improve operational efficiency, customer satisfaction, and employee engagement Maintain ultimate responsibility for all quality assurance, training programmes, and performance management within the call centre Lead the transformation of call centre operations following new phone system implementation - 8x8 - ensuring smooth transition and enhanced capabilities Oversee recruitment, onboarding, and retention strategies … senior escalation point for complex operational issues and client concerns Develop strong relationships with key stakeholders, including clients and internal departments The Person Proven experience in senior call centre management, preferably in a 24/7 operation Demonstrated success in leading and developing multi-tiered management teams Strong financial acumen with experience in budgetmanagement and More ❯
initiatives. Deliver year-on-year gains in asset availability and uptime. Monitor asset data and resolve performance issues with strategic CAPEX planning. Develop maintenance techniques and coordinate major shutdowns BudgetManagement & Projects; Own and manage site maintenance budgets. Deliver cost-effective, value-driven reliability solutions. Oversee delivery of engineering projects and ensure third-party compliance. Team Leadership & Development … in COMAH-regulated or high-hazard industries (chemical/petrochemical preferred) Deep understanding of asset integrity, EC&I compliance, and maintenance strategy Strong experience with SAP, project delivery, and budget control Proven leadership track record and ability to develop high-performance teams Exceptional stakeholder engagement, risk management, and decision-making skills What We Offer Competitive base salary, annual … faith room Join Us At Solenis, we're proud of our purpose-driven culture and our commitment to innovation and sustainability. If you're ready to take your account management career to the next level while making a positive environmental impact, we'd love to hear from you. We understand that not every candidate will possess every desired qualification More ❯