Enterprise Incident Manager Senior
- Location
- Gateshead, England, United Kingdom
incident lifecycle, from detection and assessment through recovery, root cause analysis, and resolution. Direct enterprise-wide response activities during business-critical incidents, ensuring coordinated actions across operational, technology, product, and business functions. Determine incident severity and ensure appropriate escalation, governance, and executive engagement. Serve as the primary escalation … point for major incidents with significant customer, operational, financial, regulatory, or reputational impact. Ensure effective management of major incidents to minimize customer disruption and business impact. Customer, Operational & Commercial Leadership Lead the assessment and management of customer, operational, financial, regulatory, and commercial impacts arising from major incidents. Ensure customer ...