26 to 50 of 61 CMDB Jobs in the UK

relevant databases are updated to hand over to the 1st and 2nd line support. Maintain accurate infrastructure asset, configuration and lifecycle information, including CMDB records, warranties, licences, support status, dependencies and end-of-life or end-of-support planning. Support the IT Manager and Senior IT Engineer in developing ...

recurring and major incidents. Ensuring problem records clearly capture root causes, contributing factors, business impact, actions, owners, deadlines and closure evidence. Using incident, monitoring, CMDB and service performance data to identify trends, risks and prevention opportunities. Chairing problem review forums and driving accountability for corrective action completion across resolver teams. ...

understanding of Security Operations (SecOps), including service design, operational readiness and implementation. Knowledge of enterprise security technologies, including SIEM, IAM/PAM, vulnerability management, CMDB and security monitoring platforms. Experience working within UK Government, Defence or similarly complex regulated environments. Familiarity with NCSC guidance, NIST, ISO 27001 and security governance ...

need? Proven experience delivering and leading ServiceNow solutions across multiple modules and applications, including ITSM, ITOM, SPM, Security Operations, HRSD, Service Portals, Workspaces, CMDB and integrations. Expert knowledge of cyber security and IT operations controls, with the ability to design secure, resilient and scalable solutions that embed security by design ...

need? Proven experience delivering and leading ServiceNow solutions across multiple modules and applications, including ITSM, ITOM, SPM, Security Operations, HRSD, Service Portals, Workspaces, CMDB and integrations. Expert knowledge of cyber security and IT operations controls, with the ability to design secure, resilient and scalable solutions that embed security by design ...

need? Proven experience delivering and leading ServiceNow solutions across multiple modules and applications, including ITSM, ITOM, SPM, Security Operations, HRSD, Service Portals, Workspaces, CMDB and integrations. Expert knowledge of cyber security and IT operations controls, with the ability to design secure, resilient and scalable solutions that embed security by design ...

need? Proven experience delivering and leading ServiceNow solutions across multiple modules and applications, including ITSM, ITOM, SPM, Security Operations, HRSD, Service Portals, Workspaces, CMDB and integrations. Expert knowledge of cyber security and IT operations controls, with the ability to design secure, resilient and scalable solutions that embed security by design ...

need? Proven experience delivering and leading ServiceNow solutions across multiple modules and applications, including ITSM, ITOM, SPM, Security Operations, HRSD, Service Portals, Workspaces, CMDB and integrations. Expert knowledge of cyber security and IT operations controls, with the ability to design secure, resilient and scalable solutions that embed security by design ...

data governance, GDPR compliance and customer data strategy Core Platform Architecture: Deep understanding of the core ServiceNow platform data model, including the CMDB (Configuration Management Database) and CSDM Integration & Data Management: Experience connecting ServiceNow with enterprise tools including REST, SOAP, MID Server, SSO, OAuth, and SCIM . Module Expertise: Deep ...

technically focused ServiceNow Business Analyst who holds an active SC Clearance. Strong ServiceNow BA experience CSDM experience is essential Good technical understanding of CMDB, service modelling and ServiceNow architecture/data structures Able to translate technical/business requirements into user stories and acceptance criteria Comfortable working closely with ServiceNow ...

technically focused ServiceNow Business Analyst who holds an active SC Clearance. Strong ServiceNow BA experience CSDM experience is essential Good technical understanding of CMDB, service modelling and ServiceNow architecture/data structures Able to translate technical/business requirements into user stories and acceptance criteria Comfortable working closely with ServiceNow ...

Compliance lead for ServiceNow transformation, integration and platform readiness. . Maintain an integration inventory covering the legacy ServiceNow platform, internal systems, asset and CMDB data sources, endpoint tools, reporting platforms and third parties. . Capture and manage business, control, reporting, data and workflow requirements throughout design, build, testing and implementation. … transformation experience. . Knowledge of Hardware Asset Management (HAM), the Common Service Data Model (CSDM), IT Asset Management (ITAM) and the Configuration Management Database (CMDB). . Experience of Software Asset Management (SAM) within ServiceNow. . A good understanding of EUC transformation requirements, data governance and CMDB practices. . Experience ...

group of customers, building trust and maintaining deep familiarity with their estates, including critical infrastructure, key business services, and their interdependencies. Support ServiceNow CMDB data quality by advising on configuration item grouping, in alignment with the CSDM. Ensure estates are accurately mapped to support lifecycle awareness, operational planning, and service … complex, cross-functional incidents involving infrastructure, cloud platforms, and modern workplace services. Working knowledge of ITIL processes, including Incident, Problem, Change, and Configuration Management (CMDB). Advanced analytical skills, with the ability to interpret and act on reports across technical and operational domains from multiple data sources. Experience ...

technologies, and industries. Key job responsibilities Own Portfolio Assessment for assigned application estates (1,000+ servers), scoring apps across dimensions from Technical Designs and CMDB data Apply the migration decision tree to assign R-strategies (Rehost/Replatform/Refactor/Retire/Retain/Relocate) and document rationale ...

objectives. Key ResponsibilitiesDefine and drive platform strategy, governance and roadmaps. Standardise and rationalise platforms across multiple business divisions. Lead the development of ITSM, ITAM, CMDB and observability capabilities. Deliver greater visibility of applications, assets, licences and technology risks. Manage technology vendors, budgets and platform performance. Build and lead the Operational … YouSignificant experience leading enterprise platforms, technical teams or technology functions. Experience working within complex, federated or multi-business organisations. Strong knowledge of ITSM, ITAM, CMDB, endpoint management and observability tooling. A track record of platform transformation, standardisation and continuous improvement. Experience managing technology platforms within engineering, industrial, manufacturing, energy, defence ...

ITOM, ITAM, CSM, FSM, HRSD, SPM, SecOps + custom applications. Defining ServiceNow Enterprise Architecture platform strategy, leading solution design + architecture reviews. Establishing CSDM, CMDB, integration + data architecture standards Driving ServiceNow platform governance, standards + best practice. Providing technical leadership + collaborating with business leaders, enterprise architects, and delivery … teams. Technical Skills: ServiceNow Architecture, ITSM, ITOM, ITAM, CSM, FSM, HRSD, SPM, CMDB, CSDM, Discovery, Service Mapping, IntegrationHub, Enterprise Integrations, Security, Governance, Cloud Architecture, Data Modeling, HLDs, LLDs + architecture diagrams. Advantageous: TOGAF, AWS, Azure, DevOps, SAFe Agile, API Management, AI/Automation, Service Graph Connectors, JavaScript, Glide APIs, Network ...

Manager to take ownership of IT Asset Management (ITAM), Software Asset Management (SAM), hardware, software licensing, IT procurement, supplier management, vendor management, contracts and CMDB governance across a large technology estate. This is a broad role covering the full lifecycle of hardware, software, SaaS subscriptions, cloud services, Microsoft licensing, technology … compliance, renewals and optimisation Manage Microsoft and Microsoft 365 licensing Monitor SaaS subscriptions, cloud services and software utilisation Maintain accurate asset information within the CMDB Improve CMDB accuracy, asset data quality and governance Manage asset procurement, deployment, refresh, retirement and disposal Support hardware refresh programmes and lifecycle planning Manage ...

solutions are secure, scalable, maintainable, performant and upgradeable, with appropriate technical documentation. Support ServiceNow releases, upgrades, testing, deployments, incidents and operational handover. Work with CMDB and platform data to maintain data quality and governance within Agile delivery practices. Key Experience Typically 5+ years' hands-on ServiceNow experience across design, development … Import Sets. Working knowledge of JavaScript, Glide APIs, HTML, CSS and XML. Experience developing custom scoped applications and workflows across areas such as ITSM, CMDB, Security Operations, Workplace Service Delivery, Contract Management and Discovery. Experience with ServiceNow AI capabilities, or strong knowledge of Now Assist, AI Agents and AI Agent ...

through your teams, acting as the senior escalation point for outages and major incidents, and driving post-incident review and continuous improvement. Partner with CMDB and asset management teams to maintain an accurate, well-governed technical inventory across the platform landscape. Understand the full ecosystem of platforms and their … Building, mentoring, and developing high-performing technical teams. Communicating clearly and credibly with both technical teams and senior business stakeholders. Partnering cross-functionally with CMDB and asset management, operations, HR, and Legal to keep platforms aligned with the business they serve. Boston Consulting Group is an Equal Opportunity Employer. ...

Shift Lead Conduct QA on all incidents, produce weekly stat report and provide feedback to Team managers.. Update and maintain operational CMDB acting as the Operational CMDB administrator. Update and maintain operational training documents, providing guidance and training to CSCs as required. Act as the Knowledge Management Administrator ...

validate the existing Jira Service Management architecture Assess the operating model and alignment to ITSM best practice Conduct architecture and process gap analysis Evaluate CMDB maturity, structure and data model Review Configuration Item (CI) relationships and governance Ensure asset, procurement and lifecycle data are appropriately integrated Validate and optimise Incident … Support successful completion of outstanding platform activities Required Experience Extensive Jira Service Management (JSM) architecture experience Strong expertise in Jira Assets (formerly Insight) and CMDB design Proven experience assessing and improving CMDB maturity Deep understanding of ITIL and ITSM best practices Experience implementing and optimising: o Incident Management o Service ...

validate the existing Jira Service Management architecture * Assess the operating model and alignment to ITSM best practice * Conduct architecture and process gap analysis * Evaluate CMDB maturity, structure and data model * Review Configuration Item (CI) relationships and governance * Ensure asset, procurement and lifecycle data are appropriately integrated * Validate and optimise Incident … Support successful completion of outstanding platform activities Required Experience * Extensive Jira Service Management (JSM) architecture experience * Strong expertise in Jira Assets (formerly Insight) and CMDB design * Proven experience assessing and improving CMDB maturity * Deep understanding of ITIL and ITSM best practices * Experience implementing and optimising: o Incident Management o Service ...

making. Key Responsibilities Hardware Asset Data Management & Quality Own and maintain the accuracy, completeness, and integrity of hardware asset records within the ITAM tool, CMDB, and associated asset repositories. Perform regular data quality audits across hardware asset records identifying gaps, duplicates, orphaned records, misclassifications, and stale data. Reconcile hardware asset … data across multiple sources including ITAM tools, CMDB, procurement systems, financial systems, discovery tools, and physical audit results. Develop and maintain data quality KPIs and dashboards to provide visibility of asset data health to stakeholders and leadership. Enforce data standards, naming conventions, classification taxonomies, and mandatory field requirements for hardware ...

Technology Support Engineer Working arrangement: Hybrid - 3 days per week in the office Employment type: Full-time Sector: financial services Salary: Up to £55,000 The Opportunity We are looking for a technically capable Technology ...

tooling, and reporting across complex live service environments. The successful candidate will be responsible for maintaining configuration management standards, ensuring data accuracy across the CMDB, driving continual service improvement, and collaborating with stakeholders to support critical service management processes. Key Responsibilities Develop, implement, and continually improve SACM processes, procedures, governance … tooling. Act as the primary point of contact for the Configuration Management System (CMS), managing incidents, requests, enquiries, and updates. Maintain and optimise the CMDB to support key Service Management functions including Change, Release, and Incident Management. Conduct baseline configuration comparisons and validation activities to support change assurance. Ensure ...