1 to 25 of 77 CMDB Jobs in the UK

and implementing Flow Designer and legacy Workflow Editor. Service Portal Development : Custom widgets, pages, and themes. Data Management: Import Sets, Transform Maps, and Data Policies. Configuration Management: Working with CMDB and Discovery. Performance Analytics and Reporting : Creating dashboards and custom reports. Security and Access Control : Roles, ACLs, and data protection best practices. Certifications: Certified System Administrator ( CSA )/Certified Application More ❯

and implementing Flow Designer and legacy Workflow Editor. Service Portal Development : Custom widgets, pages, and themes. Data Management: Import Sets, Transform Maps, and Data Policies. Configuration Management: Working with CMDB and Discovery. Performance Analytics and Reporting : Creating dashboards and custom reports. Security and Access Control : Roles, ACLs, and data protection best practices. Certifications: Certified System Administrator ( CSA )/Certified Application More ❯

in a similar role involving service operations tooling. Extensive experience & understanding of ServiceNow development, including scripting (JavaScript, Glide). Strong understanding of ServiceNow modules & processes underpinning; ITSM, PA, CSDM, CMDB, Employee Centre & Integration Hub (REST & SOAP web services & API integrations). Familiarity with AWS services related to service operations, such as AWS Lambda, CloudFormation, and Step Functions. Experience with DevOps More ❯

and implementing Flow Designer and legacy Workflow Editor. Service Portal Development: Custom widgets, pages, and themes. Data Management: Import Sets, Transform Maps, and Data Policies. Configuration Management: Working with CMDB and Discovery. Professional Experience Hands-on experience in ServiceNow development and administration (typically 2-5+ years). Experience in Agile/Scrum environments and using tools like Jira or More ❯

on experience working with ServiceNow including at least 3+ years in an architectural role. Hands-on delivery expertise across ITSM, CSM, ITOM, Discovery, and integrations. Strong working knowledge of CMDB design, Discovery, Event Management, and Service Mapping. Deep understanding of platform tools: Flow Designer, IntegrationHub, Scripting (JavaScript, Glide), Scoped Apps. Solid understanding of ITIL processes and experience with ITIL-aligned More ❯

stakeholders. Key Responsibilities: • Analyse business requirements and translate them into technical solutions on the ServiceNow platform. • Design, develop, and customize ServiceNow applications and modules including Incident, Problem, Change, Asset, CMDB, Knowledge, Request, and Service Catalog. • Develop workflows, business rules, UI actions, client scripts, and integrations using REST/SOAP APIs. • Support ServiceNow upgrades, patching, and performance tuning. • Collaborate with internal More ❯

platform's reliability and compliance posture. What we need: Proven experience managing IT incidents and problems in complex environments, including major incident handling. Hands-on experience with SACM processes, CMDB tools, and asset lifecycle management. Excellent communication, coordination, and stakeholder management skills, particularly in high-pressure scenarios. Strong documentation and analytical skills, with high attention to detail. Current SC Clearance More ❯

their downstream implications, continuously reflecting on successes and failures to improve performance. • Coordinate and prioritize small changes, enhancements, and product upgrades/patching with implementation and engineering teams. • Manage CMDB/ServiceNow product owner responsibilities, including cybersecurity assessments and data classification. • Support L2 and L3 operational activities related to CMMC, disaster recovery, cybersecurity, EVM, and other infrastructure support activities. • Demonstrate More ❯

Care Systems Support and Service Desk for seamless end-to-end service. Act as a conduit and escalation point for incident and security management. Manage the Configuration Management Database (CMDB) and ensure application/infrastructure interdependencies are understood. Perform daily tasks to keep applications running effectively. Manage obsolescence and maintain relevant registers. Ensure security and compliance of technology products with … Care Systems Support and Service Desk for seamless end-to-end service. Act as a conduit and escalation point for incident and security management. Manage the Configuration Management Database (CMDB) and ensure application/infrastructure interdependencies are understood. Perform daily tasks to keep applications running effectively. Manage obsolescence and maintain relevant registers. Ensure security and compliance of technology products with More ❯

to improve user experience of interacting with systems and encourage engagement with self-service features like incident logging and support requests. Support the maintenance of OLA, service catalogue and CMDB functionality to ensure that all the system components can work together effectively. Person specification Experience administering Ivanti Neurons or Service Manager or any ITSM platform. (Lead criteria) Strong technical troubleshooting More ❯

to improve user experience of interacting with systems and encourage engagement with self-service features like incident logging and support requests. Support the maintenance of OLA, service catalogue and CMDB functionality to ensure that all the system components can work together effectively. Person specification Experience administering Ivanti Neurons or Service Manager or any ITSM platform. (Lead criteria) Strong technical troubleshooting More ❯

to improve user experience of interacting with systems and encourage engagement with self-service features like incident logging and support requests. Support the maintenance of OLA, service catalogue and CMDB functionality to ensure that all the system components can work together effectively. Person specification Experience administering Ivanti Neurons or Service Manager or any ITSM platform. (Lead criteria) Strong technical troubleshooting More ❯

kept up to date. Report and manage license usage, tracking and reporting. Ensure that all asset configuration items are identified, accounted, reported, verified and audited Coordinate all asset configuration management database changes which directly or indirectly impacts production services Have a working knowledge of implications of configuration changes, such as pricing changes, license allocation and other key Asset Management services. More ❯

building and configuring end-user compute hardware and ensuring the IT build areas are to standard. This role will maintain the accuracy and integrity of config data within ITSM & CMDB tools, ensuring that they are aligned with ITILv4 & USS policies and practices. You will act as a central point of contact for managing the supporting configuration-related queries and contribute More ❯

the following key skills: - At least a year's ServiceNow system admin experience ideally gained in a ITSM environment - Hands-on experience configuring core ITSM modules (Incident, Change, Request, CMDB). - Solid understanding of ServiceNow architecture and scripting - Experience integrating ServiceNow with other platforms using REST/SOAP APIs. - Excellent communication and stakeholder management skills. Whilst the max day rate More ❯

to work cross-functionally with technical and non-technical teams. Preferred Qualifications: Certification in ITIL, Service Design, or Enterprise Architecture. Experience with cloud infrastructure and hybrid environments. Familiarity with CMDB and service catalog tools. If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you More ❯

assistance for IT projects at remote sites as required. Also, you will be responsible for documentation, assisting with the creation and maintenance of Service Desk procedures and the Configuration Management Database, and updating the knowledge base with resolution information. This role offers the chance to continue your personal development through a blend of academic learning and practical experience. About You More ❯

services including Early Life Support for the business, Knowledge Management - documentation & training for the Service Desk and IT Operations, along with necessary updates to Asset & Configuration Management resource, e.g. CMDB, ICT Asset list, License Management. Planning and execution of IT Service Continuity Testing as directed by the Service Manager. You will be required to travel and spend time away from More ❯

communicate complex issues and technical processes Proven ability to maintain a professional demeanor when handling complex user issues and dealing with customers A fundamental understanding of ITSM, ITIL, or CMDB Experience in one (or more) of the following: UNIX Shell, AJAX, ReactJS, GraphQL, Angular More ❯

communicate complex issues and technical processes Proven ability to maintain a professional demeanor when handling complex user issues and dealing with customers A fundamental understanding of ITSM, ITIL, or CMDB Experience in one (or more) of the following: UNIX Shell, AJAX, ReactJS, GraphQL, Angular More ❯

guidelines are upheld. You'll support project, product, and service teams, acting as the focal point for configuration activities and providing first-line support and training for PLM/CMDB tools. Key Responsibilities Lead configuration management activities including identification, control, planning, change, status accounting, and audits. Maintain and distribute controlled data and documentation. Produce and manage configuration plans and change More ❯

guidelines are upheld. You'll support project, product, and service teams, acting as the focal point for configuration activities and providing first-line support and training for PLM/CMDB tools. Key Responsibilities Lead configuration management activities including identification, control, planning, change, status accounting, and audits. Maintain and distribute controlled data and documentation. Produce and manage configuration plans and change More ❯

PRTG to monitor network health and escalate abnormalities. Maintain accurate and timely records in ServiceNow. Follow documented runbooks and escalate to senior engineers where required. Assist with documentation and CMDB updates related to network configurations. Contribute to improvement ideas around monitoring, alert handling, and standard operating procedures. What You Will Have Working experience with enterprise networking (Cisco or equivalent). More ❯

and software products to ensure proper identification, control, and status accounting of the baseline for each (sub-)system, element and/or component Experience navigating PLM system or Configuration Management Database (e.g., Windchill) Ability to maintain and document development status to ensure adherence to policy and planned schedules Demonstrated interest (professionally or academically) in government Desirable experience and traits: Knowledge More ❯

Deliver technical support for end-user devices, software, and peripherals, including installation, upgrades, diagnostics, and repairs. Manage the lifecycle of IT hardware assets, including asset tagging, configuration, disposal, and CMDB updates. Carry out repairs and configure smartphones/tablets using MDM tools. Support regular hardware audits and liaise with Commercial Services to maintain stock control. Contribute to IT projects, ensuring More ❯