for ensuring the smooth transition of Group Technology services into the operational environment. This role encompasses change enablement, release management, knowledge management, CMDB (ConfigurationManagementDatabase), service reporting, and contract management for the execution layer. You will oversee the planning, coordination, and execution of service transition activities, ensuring services meet … team, managing processes and frameworks necessary for effective service transitions. Your responsibilities will include developing and implementing strategies for change management, release management, knowledge management, CMDB, configurationmanagement, and service reporting. Additionally, you will manage contracts with third-party providers responsible for the execution layer, ensuring they meet performance standards … or a similar fast-paced environment is a plus. Service Management: Practical experience in developing and implementing strategies for change management, release management, knowledge management, CMDB, configurationmanagement, and service reporting. Demonstrated ability to manage the planning, coordination, and execution of service transition activities, ensuring they meet quality standards and More ❯
service operations tooling. Extensive experience & understanding of ServiceNow development, including scripting (JavaScript, Glide). Strong understanding of ServiceNow modules & processes underpinning; ITSM, PA, CSDM,CMDB, Employee Centre & Integration Hub (REST & SOAP web services & API integrations). Familiarity with AWS services related to service operations, such as AWS Lambda, CloudFormation, and More ❯
engage and collaborate with stakeholders at all levels of the organization. Preferred Qualifications: Experience working in the financial services sector. Experience in ConfigurationManagement (CMDB) or Software Asset Management (SAM). This role has a first-class benefits package, including a fantastic holiday entitlement of 38.5 days annual leave with More ❯
Knutsford, Cheshire, United Kingdom Hybrid / WFH Options
Experis - ManpowerGroup
business requirements to the specific way these are implemented within that platform Exposure to the following key modules are required: Change, Incident, Problem, Knowledge, CMDB, Service Catalogue Experienced in business and operational architecture design with a solid understanding of implications on adjacent business areas In-depth knowledge of the breadth More ❯
and the ability to work collaboratively across departments. What makes this role interesting? Platform Development and Configuration: Implement and maintain features in ITSM, ITOM, CMDB, SPM, AppEngine, Custom Applications, and Service Portal. Work on platform capabilities like Predictive Intelligence, Flow Designer, Virtual Agent, Workspaces, Catalog Builder, and UI Builder. Develop More ❯
adoption Identify and implement opportunities for automation and smarter service management Collaborate with internal teams and external suppliers to enhance service delivery Maintain the CMDB and support integrations (e.g., LDAP, SSO, third-party APIs) Experience ✅ Strong hands-on experience with ServiceNow ✅ Proven knowledge of ITIL-based service management processes (ITIL More ❯
Harrow, London, United Kingdom Hybrid / WFH Options
Network IT
adoption Identify and implement opportunities for automation and smarter service management Collaborate with internal teams and external suppliers to enhance service delivery Maintain the CMDB and support integrations (e.g., LDAP, SSO, third-party APIs) Experience ? Strong hands-on experience with ServiceNow ? Proven knowledge of ITIL-based service management processes (ITIL More ❯
Erskine, Renfrewshire, United Kingdom Hybrid / WFH Options
DXC Technology Inc
Certified Administrator ServiceNow Certified Implementation Specialist ServiceNow Application Developer ITIL Foundation Additional specialist ServiceNow certifications or experience such as HR, CSM, FSM, Service Portal, CMDB, SAM, Discovery, ITOM, ITBM, PPM, would be an advantage. You will need to have strong communication skills, both written and oral, with the ability to More ❯
using Business Rules, Client Scripts, Workflows, Form Design and UI Action. Experience of the CSM module. Experience with ServiceNow ITSM, Service Portal, Service Catalogue, CMDB, Performance Analytics and Reporting. Excellent understanding of ServiceNow platform. Strong communication skills. Ability to gain SC clearance or ideally already possess it. About Capita: Capita More ❯
on successes and failures to improve performance. • Coordinate and prioritize small changes, enhancements, and product upgrades/patching with implementation and engineering teams. • Manage CMDB/ServiceNow product owner responsibilities, including cybersecurity assessments and data classification. • Support L2 and L3 operational activities related to CMMC, disaster recovery, cybersecurity, EVM, and More ❯
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Amtis Professional Ltd
ServiceNow-related issues, and stay updated with the latest ServiceNow features and best practices. Candidates will need to have strong knowledge of ITSM and CMDB, excellent problem-solving and analytical skills, and the ability to work both independently and as part of a team. Strong communication and interpersonal skills are More ❯
Aldershot, Hampshire, United Kingdom Hybrid / WFH Options
DXC Technology Inc
Service Now Certified Implementation Specialist Service Now Application Developer ITIL Foundation Additional specialist ServiceNow certifications or experience such as HR, CSM, FSM, Service Portal, CMDB, SAM, Discovery, ITOM, ITBM, PPM, would be an advantage. You will need to have strong communications both written and oral, ability to present solutions to More ❯
ServiceNow for deployment by the development team. We are looking for: Good knowledge of Service Management processes Solid experience in ServiceNow, including ITSM, ITAM & CMDB Exposure to ServiceNow development including service offerings, catalogue items, and workflow using Flow Designer. Our client has an office in central London and requires staff More ❯
Supporting change and release processes for route-to-live/production environments and ensuring environments are fully documented, including maintaining relevant information in the CMDB, will be crucial aspects of your role. In this role, you will also be responsible for managing the creation, build, upgrade, and support for all More ❯
Automation, AI, Knowledge Management) and drive this throughout the Technology and Service Operations teams. Within VMO2 we are working with Remedy, BMC (Helix), GCP, CMDB, Atlassian and experience with these would be advantageous though not essential. The must haves Proven experience of developing clear operational strategies and are able to More ❯
Automation, AI, Knowledge Management) and drive this throughout the Technology and Service Operations teams. Within VMO2 we are working with Remedy, BMC (Helix), GCP, CMDB, Atlassian and experience with these would be advantageous though not essential. Who we are The UK's fastest broadband network. The nation's best-loved More ❯
Automation, AI, Knowledge Management) and drive this throughout the Technology and Service Operations teams. Within VMO2 we are working with Remedy, BMC (Helix), GCP, CMDB, Atlassian and experience with these would be advantageous though not essential. Who we are The UK's fastest broadband network. The nation's best-loved More ❯
Automation, AI, Knowledge Management) and drive this throughout the Technology and Service Operations teams. Within VMO2 we are working with Remedy, BMC (Helix), GCP, CMDB, Atlassian and experience with these would be advantageous though not essential. Who we are The UK's fastest broadband network. The nation's best-loved More ❯
execution and progression of deals. Market Analysis & Positioning: Conduct competitive research and identify opportunities for ITAM integrations within ITSM, cybersecurity, software asset management, and CMDB automation markets . Hunting for Product Holders: Engage with product managers and technical decision-makers within ISVs to drive interest and adoption of integrations. Use More ❯
execution and progression of deals. Market Analysis & Positioning: Conduct competitive research and identify opportunities for ITAM integrations within ITSM, cybersecurity, software asset management, and CMDB automation markets . Hunting for Product Holders: Engage with product managers and technical decision-makers within ISVs to drive interest and adoption of integrations. Use More ❯
user and computer settings. Service Management: Experience of Incident and Service Request processes and the use of ticket tools IT Asset Management; Use of CMDB tools and maintenance of asset information Nice to have: ISO 27001 Information Security practices Microsoft Collaboration Tools. Skills in managing SharePoint, Teams, Viva and Copilot More ❯
embedding the ICT Asset Management policy, process, and procedures to the ICT Service Team with training. Audit and Improvement: Ensure the ICT asset register (CMDB) is maintained for asset movements, conduct regular audits, and identify service improvements. What We're Looking For: Qualifications: GCSE Grades A-C or equivalent in More ❯
embedding the ICT Asset Management policy, process, and procedures to the ICT Service Team with training. Audit and Improvement: Ensure the ICT asset register (CMDB) is maintained for asset movements, conduct regular audits, and identify service improvements.What We’re Looking For: Qualifications: GCSE Grades A-C or equivalent in Maths More ❯
to deliver services to end user groups Provide technical support to MSPs Maintain network drawings Assist with annual Crypto Key Fill Update and maintain CMDB Required experience: Experience of Juniper or Cisco network devices Experience of firewalls TIL certified or a strong working knowledge of ITIL Incident, problem and change More ❯
Employment Type: Permanent
Salary: £55000/annum 10% DV and on call shift bonus
to deliver services to end user groups * Provide technical support to MSPs * Maintain network drawings * Assist with annual Crypto Key Fill * Update and maintain CMDB * Provide technical on call support out of hours on a 1 week in 4 basis Your experience * Experience of Juniper network devices * Experience of Juniper More ❯