Senior Director, Global Customer Support (Relocate to Singapore)
- Hiring Organisation
- Airwallex
- Location
- London, United Kingdom
- Salary
- £ 80 K
teams at scale.Proven track record improving key support outcomes (CSAT, resolution time, backlog, cost-to-serve) in a high-growth environment.Demonstrated operational leadership in capacity planning, queue and workforce management, forecasting and building scalable processes.Deep experience partnering with Product and Engineering on incident management, bug triage, reliability/ ...