2 of 2 Case Management Jobs in the East Midlands

Customer Service and Contact Centre solutions in line with business requirements and agreed solution designs . Develop functional CRM and contact centre capabilities covering case management, queues, routing, service level agreements, voice, email and digital customer channels . Configure and support telephony integrations, working with technologies such … Teams Phone, Direct Routing, Azure Communication Services (ACS) and SIP-based voice solutions . Use Dataverse, Power Automate and Power BI to support data management, automation and reporting requirements . Support solution deployments, testing, release management and promotion between development, test and production environments . Troubleshoot issues across ...

organisations legal obligations, including appropriate consideration of third-party information, retention requirements, exemptions and legal privilege. This role suits an organised and thoughtful case-handler with practical experience of data rights or privacy casework, sound judgment, excellent attention to detail and the confidence to escalate complex or high-risk … refer uncertain or sensitive decisions for review. Draft clear, accurate and accessible acknowledgements, progress updates, outcome letters and disclosure packs. Maintain complete, accurate case records, including searches, decisions, actions, communications, deadlines and outcomes. Track applicable statutory and internal deadlines, flag risks early, and coordinate any permitted extensions or other ...