6 of 6 Case Management Jobs in the East Midlands

have three direct reports in the form of Team Managers at each office location for High Wycombe, Hemel Hempstead and Livingston, with direct line management responsibility for the full team at the Castle Donington office, acting as Team Manager for this team. Overall team size is approximately 25 roles. … approach to leading a mixture of direct reports team members and departmental managers, finding the right balance to support the differing day to day management needs and priorities of both. Your role will be to lead, mentor, and inspire a team the technical support professionals, fostering a collaborative and … to create new workflows for our customer technical support and returns processes. Managing who has access to what kind of technical support and employing case management principles to work our way right through from the issue being raised to resolution, taking the customer on a positive and efficient More ❯

have three direct reports in the form of Team Managers at each office location for High Wycombe, Hemel Hempstead and Livingston, with direct line management responsibility for the full team at the Castle Donington office, acting as Team Manager for this team. Overall team size is approximately 25 roles. … approach to leading a mixture of direct reports team members and departmental managers, finding the right balance to support the differing day to day management needs and priorities of both. Your role will be to lead, mentor, and inspire a team the technical support professionals, fostering a collaborative and … to create new workflows for our customer technical support and returns processes. Managing who has access to what kind of technical support and employing case management principles to work our way right through from the issue being raised to resolution, taking the customer on a positive and efficient More ❯

meeting rooms and hot desks are operational and ensuring the relevant spare stock is managed and maintained. Key duties and responsibilities are : Incident & Request Management: Handle incidents and requests in accordance with Jigsaw24’s Case Management Process and ITIL best practices . SLA Compliance: Ensure all incidents … and requests are acknowledged and responded to within the agreed Service Level Agreement (SLA). Customer Communication & Expectation Management: Deliver clear, professional responses to incidents and requests, ensuring consistent communication throughout the customer's support hours. Set realistic expectations by clearly outlining timelines and next steps, keeping customers informed … date with internal processes, regularly review knowledge articles and online resources, and collaborate with team members to deliver first-time fixes whenever possible. Escalation Management: When necessary, escalate incidents and requests to internal resolver teams or external parties, ensuring effective collaboration until resolution. Knowledge Base Contribution: Contribute to the More ❯

services throughout the UK. The majority of our services are commissioned by Integrated Care Boards (ICB's - formerly known as Clinical Commissioning Groups) and Case Management Organisations. Our success has been built on our commitment to delivering outstanding, honest, and affordable services to individuals and to their funders. … Our senior management team has been instrumental in the Group's success. With one of the most entrepreneurial and dedicated management teams in the healthcare sector, we continue to set the bar in providing the finest acuity care around the UK Vacancy Location First Floor Suite Shire Hall More ❯

Your day-to-day work will involve: Working within a busy, collaborative and supportive administrative team Data entry using a variety of platforms e.g. Case management system Meeting administration including notetaking at multi-agency meetings Extensive use of Microsoft Office 365 applications to process and monitor work, using More ❯

background in financial investigation or economic crime—ideally from public sector, policing, or regulatory agencies First-hand experience using software tools designed for investigation, case management, or intelligence analysis Confident communicator with experience engaging external audiences or presenting at events/conferences Commercial awareness, with the ability to More ❯