4 of 4 Case Management Jobs in Oxfordshire

commitment to excellent customer service. In this role within our technical team, you will be responsible for 1st Line Technical Support, RMA triage, and case management using a trouble-ticketing system. The hands-on experience and specialist product knowledge gained will provide a pathway for career advancement. 1st … RMA (Product Returns): Create RMA cases as directed. Assist the warehouse team with reproducing the reported problem once goods have been returned. Ticket/Case Management: Actively manage outstanding tickets and ensure accurate data recording. General: Help where needed. Attend training sessions and keep up to date with More ❯

leader in the field of automated decisioning. We are looking for a Mid-Level Backend Engineer to join the "Resolve" team tasked with building Case Management-a brand-new feature in our product-and maintaining our critical Entity Layer, a store powering customer entities used across the platform. … You'll Do Primarily work on backend components written in Python/FastAPI, hosted on an AWS serverless architecture: Build and maintain the new case management system, enhance the entity layer, review pull requests with depth, and optimize CI/CD pipelines. Engage actively in team rituals such More ❯

experts go to for help. PTSEs work directly with Pegasystems' staff, partners, and customers as they develop, test, deploy, and manage BPM (Business Process Management) and BRE (Business Rules Engine) applications through the entire product lifecycle. What You'll Do at Pega: You will contribute your technical expertise and … and implement solutions, and work in a flexible, team environment. Troubleshoot, debug, and work with logs. Provide technical support, analyzing existing technical issues across Case Management, DX API, Process Fabric, Pega GenAI, and cloud products base, proposing solutions to reported issues. Demonstrate effective customer-facing skills in handling More ❯

. 10+ years of total IT experience with at least 5+ years of experience as a Pega LSA . Deep expertise in Pega PRPC , Case Management, Decisioning, Integration frameworks, and UI development. Strong experience with Pega BPM tools, including App Studio, Dev Studio, and Admin Studio. Hands-on More ❯