1 of 1 Case Management Jobs in Wales

Cardiff Position Overview As the Service Desk Lead, you will be responsible for delivering high-quality and efficient customer service to our clients through the daily management of a team. This includes hiring, motivating, rewarding, coaching, training, and problem-solving to ensure optimal performance. You will also develop processes and procedures in alignment with ITIL best practices to facilitate … and handling escalations to guarantee seamless transitions while collaborating with third-party carriers/suppliers. Additionally, you will provide internal ICT support to Advania UC by addressing requests via case management. Click here for the list of benefits. The budgeted salary for this role is 39,000 GBP per annum. HYBRID WORKING We recognise the benefits that remote and … self-motivated and directed with keen attention to detail. Strong analytical and problem-solving abilities. Proven ability to prioritize and execute tasks effectively in high-pressure situations. Excellent time management skills and workload management capabilities. Confident, ambitious, energetic with persuasive initiative. Strong organizational skills with the ability to manage complex workloads and multiple priorities. Proficient administration skills to More ❯