1 to 25 of 76 Case Management Jobs in the UK

ServiceNow Source-to-Pay (S2P) & Finance Case Management Specialist 6 months Remote InsideIR35 - Umbrella only The ServiceNow Source-to-Pay (S2P) & Finance Case Management Specialist is responsible for the design, configuration, and ongoing optimisation of ServiceNow solutions supporting Source-to-Pay, Finance Case Management … teams to deliver scalable and value-driven outcomes. Key Responsibilities ServiceNow Configuration & Delivery Configure, support, and enhance ServiceNow Source-to-Pay (Procurement, Purchasing, Supplier Management) and Finance Case Management modules Translate business requirements into functional ServiceNow solutions using out-of-the-box capabilities and configuration best practices ...

Senior Project Manager - Customer Service & Case Management Transformation Location: Durrington, West Sussex Day Rate: £650-£750 per day (Inside IR35) Contract: 6 months initially, scope for up to 2 years - hybrid working arrangements Start Date: ASAP We are seeking an experienced Senior Project Manager to lead the delivery … major case management and customer service transformation programmes. This is a pivotal role focused on improving customer journeys, enhancing operational efficiency, and ensuring regulatory compliance through the implementation of modern case management platforms, workflow automation and data-driven service processes. The ideal candidate will have deep ...

Blake Morgan. This role is critical in supporting the firms core legal technology platforms, ensuring the stability, performance, and continuous improvement of our practice, case, and document management systems. You will play a key role in supporting, maintaining, and enhancing our legal application landscape, including document management, case management, practice management, and associated integrations. Acting as a subject matter expert across core legal platforms, you will provide high-quality second and third line support, investigate complex issues, and work closely with vendors and internal stakeholders to ensure seamless service delivery. This role ...

months) We are recruiting an experienced Solution Architect on behalf of our leading utilities client to lead the design and delivery of enterprise-scale Case Management solutions across critical operational areas. This role will play a key part in modernising and automating complex business processes, ensuring systems … scalable, efficient, and aligned with wider organisational architecture. Key Responsibilities Architecture & Solution Design Design end-to-end architectures for case-driven processes, including intake, triage, investigation, resolution, and reporting. Translate business requirements into conceptual, logical, and physical solution designs. Define data models, workflow structures, and orchestration patterns to ensure ...

Title: Solution Architect - Case Management Programme Location: London (Hybrid - 2 - 3 days onsite) Contract Type: 6 Outside IR35 Contract About the Role We are seeking an experienced Solution Architect to support a major programme delivering a modern case management system. This role will be critical … user-centric solution. You will work closely with business stakeholders, delivery teams, and technical specialists to design and govern solutions that support complex case management processes. Key Responsibilities Define and own the solution architecture for the case management implementation Translate business requirements into scalable, robust technical ...

looking to appoint a Trainee Proclaim Developer, who will be responsible for assisting in the development and day to day administration of the Proclaim case management system. Access Legal Proclaim - Case management for today's UK law firms The role will be working with our Development … system can be integrated efficiently and with minimal impact to end users. The role will mainly involve developing and modifying the Proclaim case management system based on business needs through a combination of coding using the built in language editor and screen design and using built in developer ...

organisation is investing in its technology function and requires a hands-on leader to take ownership of IT operations while delivering a major Case Management System (CMS) implementation. This role would suit an experienced IT Manager ready to step up, or an established Head of IT looking … real ownership and impact. Key Responsibilities: · Define and deliver the organisation's IT strategy, aligned with business goals · Lead the implementation of a new Case Management System (CMS) from planning through to adoption · Oversee day-to-day IT operations, ensuring reliability, performance, and service quality · Manage third-party ...

join the IT and Change team. This role will play a key part in the ongoing development, enhancement, and support of their Visualfiles Case Management System, ensuring it meets the evolving needs of the business. This is a mostly remote position , with – 2 days in office per month. … Responsibilities Design, develop and maintain workflows within the Visualfiles Case Management System Work closely with business Stakeholders to gather requirements and translate them into technical solutions Develop and maintain scripts, integrations, and automation processes Support system upgrades, testing, and deployments Troubleshoot issues and provide ongoing system support Ensure ...

Developer to join their business-critical technology team based in Birmingham city centre . The role supports a high-volume, automated case-management platform and is ideal for someone with strong SQL skills who enjoys problem-solving, analysing workflows, and working closely with the business , rather than purely … environment Investigating and resolving complex, multi-day technical support issues Assessing system dependencies and business impact before implementing changes Supporting a workflow-based/case-management system Converting complex support tickets into small, deliverable enhancement pieces Working closely with developers, support teams, and business stakeholders Required Experience: Strong ...

transformation for a major banking client, focused on modernising HR operations through Microsoft technologies. The programme centres on building a Co-Pilot-enabled HR case management solution, targeting ~70% automation of employee queries across a new Dynamics 365 environment. As a Co-Pilot Engineer, you'll be responsible … periods. Core Responsibilities Build and configure solutions across Microsoft Power Platform (Power Apps, Power Automate) Develop and integrate Dynamics 365 Customer Service for HR case management use cases Implement Microsoft Copilot capabilities to automate HR queries and workflows Design scalable, user-focused solutions aligned to enterprise standards Work ...

Overview The Workflow Developer is responsible for designing, developing, and continually improving workflows, automations, and integrations across the firm’s core business systems — including case management and finance platforms. The role ensures that processes are efficient, reliable, and aligned with legal‐sector best practices. Working closely with business … well as participating in planned evening/weekend releases where required (with notice). Responsibilities Workflow & Systems Engineering Develop, configure, and maintain workflows across case management, practice management, and finance systems to support efficient legal and business operations. Create SQL queries, stored procedures, scripts, views, and data ...

have. Agile methodology knowledge is required as part of the role. Having functional knowledge is preferred. Your Responsibilities Delivering projects and support work Stakeholder management Functional decisions to help client Testing execution Your Profile Essential Skills/Knowledge/Experience Oracle C2M or CC&B and MDM functional like … customer service, billing, OUI framework, integration with MDM, Meter data management, OU framework, integration with CC&B Sound knowledge in modules like billing, payments, meter read and meter management, credit and collections, case management, move-in move out, new connections Experience in Config tool such ...

ensure systems are secure, reliable, and optimised, contributing to application development, automation, and database management. Key Responsibilities - Support, configure, and maintain core business applications (case management, document management, and database systems) - Develop and enhance Microsoft Office solutions, including templates, automation, and data integration - Support and optimise … direction - Gather requirements and deliver technical solutions in collaboration with stakeholders - Maintain application security, data protection, and secure coding standards - Assist with reporting, workload management, and project delivery - Provide occasional out-of-hours support when required Skills & Experience - Case Management systems (front- and back-end) - SQL Server ...

support for the administration and optimisation of the businesses databases. They will also be required to support key applications including the firm's Case Management System (Inprotech), Document Management System (iManage Worksite), Microsoft SQL Server and other core systems. This role is paying … central London office). The role-holder will be responsible for: Providing application configuration and maintenance of business systems, including CPA Inprotech Case Management software, iManage Worksite Document Management Systems (client and server side) Developing MS Office applications including templates, data injection and automation. Assisting with improving ...

support for the administration and optimisation of the businesses databases. They will also be required to support key applications including the firm's Case Management System (Inprotech), Document Management System (iManage Worksite), Microsoft SQL Server and other core systems. This role is paying … central London office). The role-holder will be responsible for: Providing application configuration and maintenance of business systems, including CPA Inprotech Case Management software, iManage Worksite Document Management Systems (client and server side) Developing MS Office applications including templates, data injection and automation. Assisting with improving ...

support for the administration and optimisation of the businesses databases. They will also be required to support key applications including the firm's Case Management System (Inprotech), Document Management System (iManage Worksite), Microsoft SQL Server and other core systems. This role is paying … central London office). The role-holder will be responsible for: Providing application configuration and maintenance of business systems, including CPA Inprotech Case Management software, iManage Worksite Document Management Systems (client and server side) Developing MS Office applications including templates, data injection and automation. Assisting with improving ...

support for the administration and optimisation of the businesses databases. They will also be required to support key applications including the firm's Case Management System (Inprotech), Document Management System (iManage Worksite), Microsoft SQL Server and other core systems. This role is paying … central London office). The role-holder will be responsible for: Providing application configuration and maintenance of business systems, including CPA Inprotech Case Management software, iManage Worksite Document Management Systems (client and server side) Developing MS Office applications including templates, data injection and automation. Assisting with improving ...

support for the administration and optimisation of the businesses databases. They will also be required to support key applications including the firm's Case Management System (Inprotech), Document Management System (iManage Worksite), Microsoft SQL Server and other core systems. This role is paying … central London office). The role-holder will be responsible for: Providing application configuration and maintenance of business systems, including CPA Inprotech Case Management software, iManage Worksite Document Management Systems (client and server side) Developing MS Office applications including templates, data injection and automation. Assisting with improving ...

looking to recruit an Insolvency Subject Matter Expert to join their dynamic and friendly team, helping other Insolvency professionals with their online insolvency case management platform. The Role Our client is looking for an insolvency specialist who can project manage the onboarding journey for their existing … their knowledge and insight. What is required: Familiarity with IPS gained either on IPS Cloud or IPS SQL platform. Insolvency experience is desirable (e.g. Case Administration, Case Management, Cashiering). A willingness to share knowledge, provide peer support, and contribute to continuous improvement. Strong attention to detail ...

looking to recruit an Insolvency Subject Matter Expert to join their dynamic and friendly team, helping other Insolvency professionals with their online insolvency case management platform. The Role Our client is looking for an insolvency specialist who can project manage the onboarding journey for their existing … their knowledge and insight. What is required: Familiarity with IPS gained either on IPS Cloud or IPS SQL platform. Insolvency experience is desirable (e.g. Case Administration, Case Management, Cashiering). A willingness to share knowledge, provide peer support, and contribute to continuous improvement. Strong attention to detail ...

email, or chat to understand issues and deliver guidance and solutions. Product Advice: Provide context-specific advice to customers experiencing problems with our products. Case Management: Follow published guidelines for case management, ensuring daily maintenance, updates, and prioritization to meet service level targets. Documentation: Maintain ...

third-party suppliers to agree scope, solution design and delivery approach Analyse and document end-to-end financial services processes (e.g. onboarding, servicing, advice, case management), identifying opportunities to optimise through Salesforce FSC Ensure requirements align to Salesforce FSC data models, data quality standards and integration patterns Maintain … experience working on Salesforce platforms, preferably Financial Services Cloud Strong understanding of Salesforce FSC concepts, including customer and household models, servicing journeys and case management Experience defining requirements for Salesforce configuration, customisation and integrations Experience with Lean or Systems Thinking methodologies for process improvement and collaboration, driving efficiency ...

third-party suppliers to agree scope, solution design and delivery approach Analyse and document end-to-end financial services processes (e.g. onboarding, servicing, advice, case management), identifying opportunities to optimise through Salesforce FSC Ensure requirements align to Salesforce FSC data models, data quality standards and integration patterns Maintain … experience working on Salesforce platforms, preferably Financial Services Cloud Strong understanding of Salesforce FSC concepts, including customer and household models, servicing journeys and case management Experience defining requirements for Salesforce configuration, customisation and integrations Experience with Lean or Systems Thinking methodologies for process improvement and collaboration, driving efficiency ...

third-party suppliers to agree scope, solution design and delivery approach Analyse and document end-to-end financial services processes (e.g. onboarding, servicing, advice, case management), identifying opportunities to optimise through Salesforce FSC Ensure requirements align to Salesforce FSC data models, data quality standards and integration patterns Maintain … experience working on Salesforce platforms, preferably Financial Services Cloud Strong understanding of Salesforce FSC concepts, including customer and household models, servicing journeys and case management Experience defining requirements for Salesforce configuration, customisation and integrations Experience with Lean or Systems Thinking methodologies for process improvement and collaboration, driving efficiency ...

Systems & Data Analyst, a typical day might include: Supporting and developing Acis Groups core IT business systems, primarily but not exclusively housing management (people, tenancy and property), CRM, asset and repairs management systems, ensuring that all are used efficiently, correctly, (version patched where required), and hold all relevant … Working as part of the IT systems team and with subject matter experts across the business, to configure, design and improve workflow processes and case management within systems. Also working to ensure that all of our people are suitably trained in system use and processes, ensuring they have ...