4 of 4 Case Management Jobs in the East Midlands

Liaise with internal teams including technical and operations departments to resolve complex cases Capture customer feedback and identify recurring trends or issues Produce clear case notes, updates, and reports for customers and internal stakeholders Key Requirements Previous experience within customer support, after-sales, or service desk environments Strong experience … using CRM platforms and ticket/case management systems Proven troubleshooting and problem-solving skills within a customer-facing setting Excellent written and verbal communication skills Experience handling complaints and de-escalating difficult situations professionally Strong organisational and time management abilities within a fast-paced environment High ...

Data Protection Act, including handling breaches, SARs, policies and risk management. Previous experience and evidence of undertaking data security checks Excellent time management skills A solid understanding of good project delivery and case management High-level of discretion when dealing with confidential and/or sensitive issues ...

team and be the specialist for legal application support, including InTapp, iManage, Bighand, Laserforms, and any other relevant legal applications, including HR, case management, and finance systems. This means you will be the escalation point in the incident and problem management processes and become the legal application ...

internal) Strong troubleshooting ability and communication skills Microsoft stack knowledge (IIS, SQL Server, Azure, Active Directory) Familiarity with vmware, networking (TCP/IP), and case management tools (Jenkins ideally) Desirable PKI | Firewalls | Entra | JavaScript/scripting | Mobile tech | Salesforce | Powershell This is a strong opportunity to build your ...