Technical Support Team Leader
- Hiring Organisation
- ALH Recruitment Ltd
- Location
- Boston, Lincolnshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £27,000 - £33,000 per annum
Boston area of Lincolnshire. Technical Support Team Leader The Team Leader is responsible for overseeing daily operational workloads across calls, emails, live chats, and case management to ensure service levels are met. The role involves managing team performance, monitoring response times, ensuring cases are accurately documented and progressed … workflow issues. The Team Leader provides support to team members as needed. Oversee the Workload - Incoming Calls/Emails/Live Chats and Case load. General Management of the team - Response times too long, cases being raised for everything, Notes added to cases and being moved through ...