15 of 15 Case Management Jobs in the West Midlands

collaboration and communication skills, as this role demands constant interaction with cross-functional teams, including developers, product owners and key stakeholders. The Dynamics 365 Developer reports into the Complex Case Management Team DevOps Lead The role will have a close working connection with IT teams, Partners/3rd parties, Operational Teams and Service Management. Key accountabilities Agile Practices … Troubleshooting and Support: Diagnose and resolve technical issues, providing ongoing support and maintenance for Dynamics 365 and Power Platform and Power Platform applications within the Serco ITIL IT Service Management function. Documentation: Create and maintain comprehensive documentation for all development and integration activities. Technical Skills: Proficiency in Dynamics 365 and Power Platform (CRM, Customer Services, Sales and Marketing). … Strong knowledge of C# .NET, JavaScript, HTML, and SQL. Proven experience with Power Platform (Power Apps, Power Automate, Power Pages), including Power Platform Application Lifecycle Management Proven experience of the Dynamics and Power Platform Familiarity with Azure Services Working with and within DevOps practices Understanding and managing enterprise size Dataverse instances Expert in tools and usage of XRM Toolbox More ❯

collaboration and communication skills, as this role demands constant interaction with cross-functional teams, including developers, product owners and key stakeholders. The Dynamics 365 Developer reports into the Complex Case Management Team DevOps Lead The role will have a close working connection with IT teams, Partners/3rd parties, Operational Teams and Service Management. Key accountabilities Agile Practices … Troubleshooting and Support: Diagnose and resolve technical issues, providing ongoing support and maintenance for Dynamics 365 and Power Platform and Power Platform applications within the Serco ITIL IT Service Management function. Documentation: Create and maintain comprehensive documentation for all development and integration activities. Technical Skills: Proficiency in Dynamics 365 and Power Platform (CRM, Customer Services, Sales and Marketing). … Strong knowledge of C# .NET, JavaScript, HTML, and SQL. Proven experience with Power Platform (Power Apps, Power Automate, Power Pages), including Power Platform Application Lifecycle Management Proven experience of the Dynamics and Power Platform Familiarity with Azure Services Working with and within DevOps practices Understanding and managing enterprise size Dataverse instances Expert in tools and usage of XRM Toolbox More ❯

collaboration and communication skills, as this role demands constant interaction with cross-functional teams, including developers, product owners and key stakeholders. The Dynamics 365 Developer reports into the Complex Case Management Team DevOps Lead The role will have a close working connection with IT teams, Partners/3rd parties, Operational Teams and Service Management. Key accountabilities Agile Practices … Troubleshooting and Support: Diagnose and resolve technical issues, providing ongoing support and maintenance for Dynamics 365 and Power Platform and Power Platform applications within the Serco ITIL IT Service Management function. Documentation: Create and maintain comprehensive documentation for all development and integration activities. Technical Skills: Proficiency in Dynamics 365 and Power Platform (CRM, Customer Services, Sales and Marketing). … Strong knowledge of C# .NET, JavaScript, HTML, and SQL. Proven experience with Power Platform (Power Apps, Power Automate, Power Pages), including Power Platform Application Lifecycle Management Proven experience of the Dynamics and Power Platform Familiarity with Azure Services Working with and within DevOps practices Understanding and managing enterprise size Dataverse instances Expert in tools and usage of XRM Toolbox More ❯

empower organizations to manage digital evidence, ensure compliance, and resolve disputes efficiently. We are expanding rapidly and seeking an experienced Technical Sales Representative to support our existing Lima Forensic Case Management software team in delivering innovative solutions to government agencies and corporate clients. The Location Hybrid. Based in Nuneaton, Warwickshire. The Position During a period of growth at … Forensic Access Group, we are hiring a Software Sales Representative to drive growth for LIMA Forensic Case Management Software, targeting legal, corporate, and public sector clients, ensuring client satisfaction. The role offers a competitive salary, attractive commissions, and the opportunity to shape the future of case management software solutions in the market. Key Responsibilities Sales and … Support tender and bid writing as needed. What We're Looking For 2-3 years' experience in technical support or technical sales, preferably in software or technology. Familiarity with case management software is a strong advantage. Strong consultative selling skills to understand complex client needs and deliver tailored solutions. Technical troubleshooting and problem-solving skills; quick learner of More ❯

development and integration activities Work closely with business analysts, project managers, and other stakeholders to gather requirements and deliver effective solutions Contribute to the growth of the Serco Complex Case Management team capability About You Requirements Minimum of 5 years of experience in Dynamics 365 development and customisation Proficiency in Dynamics 365 (CRM, Customer Services, Sales and Marketing … customer service is essential Strong knowledge of C# .NET, JavaScript, HTML, and SQL Proven experience with Power Platform (Power Apps, Power Automate, Power Pages), including Power Platform Application Lifecycle Management Proven experience of the Dynamics and PowerPlatform Familiarity with Azure Services Working with and within DevOps practices Understanding and managing enterprise size Dataverse instances Expert in tools and usage More ❯

People Relations Case Specialist Term: Until October 31st 2025 Rate: £360 per day via Umbrella, Inside IR35 Location: Birmingham (Hybrid 3 days per week) Job Responsibilities As a People Relations Case Specialist, you will operate in a reactive (individual case) and proactive manner (Subject Matter Expert looking at insights, prevention and intervention) You’ll be responsible for … providing full case management expertise on individual cases of a highly complex and high risk nature that require deep ER expert case management. You’ll also be responsible for delivering SME specialism that is insights led, identifying root cause resolutions and continuous improvement activity using data to identify trends, themes, learnings and intervention. You'll Be self … sufficient and manage a designated case load in partnership with Senior Business Leaders. Ensure wellbeing, Inclusion and safe speed of resolution is enshrined in your delivery, impact assessing the colleague experience throughout the full case journey and putting in place intervention to ensure support and mitigate risk. Provide accurate & timely advice taking into account business and commercial requirements More ❯

Warwickshire. The Position As part of our growing Forensic Technology division, we are seeking a dynamic and motivated Business Development & Sales Executive to drive the growth of Lima Forensic Case Management Software. This role is ideal for someone who is passionate about new business, thrives on breaking into new markets and is excited to collaborate with product and … Work closely with clients to understand their requirements and deliver user training sessions (remote and on-site) to maximise clients use of the software. Conduct client product demonstrations Account Management: Build strong, long-term relationships with clients to foster trust and drive repeat business and collate client feedback for improved user experience Manage and maintain documentation related to client … and client satisfaction. Market Intelligence: Keep abreast of industry developments, competitor offerings, and emerging technologies to maintain a competitive edge. Supporting Tenders/Bid writing as required. Partner & Reseller Management Working closely with international resellers and strategic partners as the primary point of contact: Identifying and onboarding new partnership opportunities, particularly in new industries and territories. Maintaining active engagement More ❯

Automotive SPICE (ASPICE) process framework, including systems engineering, software engineering, coding, and all levels of functional testing. Beyond core development, ESS also integrates critical supporting processes such as project management, risk assessment, functional safety, and cybersecurity, ensuring compliance with ASPICE standards and delivering reliable, secure, and high-quality embedded systems & solutions. The Role: This role sits within the (BEV … Knowledge/Experience Essential: Good relevant experience of working in a Systems Engineering test and development environment - ideally within the Automotive Sector Model based engineering (MBE) Requirements and test case Management (RM) Good verbal and written communications Analytical and problem solving skills Track record as an effective team player with strong interpersonal skills Relevant experience of system definition More ❯

in functional QA or software testing roles. Strong understanding of testing methodologies (manual, functional, regression). Experience in testing data-centric applications and validating large datasets. Familiarity with test case management tools (e.g., TestRail, Zephyr). Ability to write clear defect reports and collaborate effectively with development teams. Exposure to Agile methodologies and lifecycle practices. Basic knowledge of More ❯

Senior Case Management Developer UK-based (99% hybrid working - work from anywhere in the UK) Up to £65,000 + excellent benefits 36-month Fixed-Term Contract Are you a specialist in legal tech or case management platforms looking for your next big challenge? This is a rare opportunity to join a highly regarded digital and More ❯

solution focussed and driven employee relations specialists. Our purpose is to support our managers to make Mitie a great place to work. We advise and coach managers in their management of ER cases, upholding fair and just policies in-line with legislation and best practice whilst balancing risk and commerciality to deliver the best results for our business. This … per week in the office, with flexible working available. We support continuous development including those who wish to continue or begin their CIPD studies. What are the main responsibilities? Management of your own caseload of ER issues using your knowledge in ER and employment law, from receipt of a case through to its conclusion Provide HR advice in … relation to HR policy, practices & procedures Utilise technology, including our case management system, to remotely deliver a quality service to our customers Handle inbound ER phone calls from our customers Exposure to a wide variety of contracts across many sectors, both public and private Be part of a wider customer service focussed People Support team, Mitie's central More ❯

to lead frontline support execution across a designated region. This role is fundamental to their support delivery strategy-ensuring timely, high-quality support through clear operational oversight, team performance management, and hands-on execution. This is not a technical contributor role; it is a people's leadership role, with a strong emphasis on performance management, quality oversight, and … of Technical Support Specialists and Senior Specialists. You will be accountable for support availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction. You'll also work closely with your global peers, Product, and Support Operations, to continuously raise the bar on operational excellence … delivery. The successful person will conduct regular 1:1s, coaching sessions, and performance reviews with clarity and transparency and implement and reinforce global support workflows, documentation practices, SOPs, and case management standards. What you will need to succeed: Leadership experience which includes a minimum 5 years in a people leadership role within a technical support or customer support More ❯

an ambitious journey to redefine excellence in UK residential property management. We are committed to elevating and resetting industry standards to be the most trusted and professional residential property management company. By joining us as a HR Advisor you will play a pivotal role in achieving our vision: Impactful Work: You will directly support FirstPort’s mission to elevate … you feel valued and supported every step of the way. A Future of Opportunity: Be part of a forward-thinking organisation that is shaping the future of residential property management in the UK. At the core of everything we do are our leadership principles: Collaborative: We work together, combining expertise to deliver outstanding outcomes for our customers Consistent: We … and frustration-free. Reporting into the Head of People Partnering, this role has no direct reports. Key Responsibilities: Responsible for the delivery of high-quality employee relations support and case management to teams, including coaching and guidance with disciplinary, grievance, performance management, sickness absence, exit interviews, probation, and TUPE, in line with current legislations. Through coaching and More ❯

Case Management Developer Up to £45,000 + excellent benefits 99% Hybrid - Work from anywhere in the UK Manchester-based Legal Technology Team Permanent & 36-Month FTC Options Available This is a fantastic opportunity to join one of the UK's most trusted and community-driven legal services teams click apply for full job details More ❯

team of skilled Mortgage Advisors. In this fully remote role, you will be responsible for providing expert mortgage advice to their diverse clientele, working closely with the qualifying and case management teams to deliver a seamless and exceptional customer experience. Your primary focus will be on converting pre-booked, qualified appointments into successful mortgage submissions, while also nurturing More ❯