7 of 7 Case Management Jobs in the West Midlands

a variety of issues across the UK and Ireland. This role would suit an individual who already has experience advising on disciplinary, grievances, absence management and other complex workplace issues who is looking to further their career within the specialty of employee relations. This role is a full time … and permanent role based in South Birmingham and working in a hybrid manner. Duties will include; Proactive case management of various types of case including but not limited to long-term sickness, disciplinary, grievance, client removal, redundancy, capability and OH referrals by providing accurate and timely advice … steps to resolve cases promptly and drive achievement of critical SLAs whilst managing and maintaining HR systems by recording all ER cases in a case management system. Highlight high risk cases, trends and management capability issues as appropriate. Support managers with letter drafting including the formation of More ❯

cases are handled expediently and with regard to minimising cost and litigation risk. You would have a background in HR, with experience managing ER case work including grievances, complaints and other typical ‘high volume’ cases. There may be more involved cases to be worked on but it would be … escalated from the Frontline Response Team (FLRT) and other channels, ensuring advice is tailored to be best fit for the assigned client business sector. Case management of various types of case including but not limited to long-term sickness, disciplinary, grievance, client removal, redundancy, capability. Please note … that the successful applicant may be required to specialise in the management of long-term absence cases only Gather relevant facts for each case to ensure the advice given is the most appropriate in the circumstances. Take necessary steps to resolve cases in a timely manner and drive More ❯

in maintaining and enhancing their Business Intelligence solutions and automated tools. You will work with Customer Service, Finance, HR, and divisions to generate valuable management information. Collaborating with a diverse team of technical and data specialists, you will improve reporting capabilities and ensure thorough documentation of any changes to … reporting solutions. Your role will be vital in developing and delivering accurate, reliable, and effective management information to support the organisation's needs. The role is Hybrid with 20% of a working month based in the office either in Leeds, Birmingham or Cardiff. Key Responsibilities: You will be an … captured prior to analysis and development. Lead in the design and support of robust routines for the production and delivery of reliable, accurate, agreed Management Information from key systems (case management, telephony, finance and HR). Assess requirements, design solutions, document models, and deliver ETL solutions using More ❯

Working as a member of the Systems Support team to: Ownership of the support function, driving initiatives and improvements to maximise customer satisfaction Line management duties of Support Team members including employee appraisals Identify team training requirements to fulfill customer support agreements Management and reporting of KPIs within … customer SLAs Key decision maker in prioritisation, delegation and escalation of systems support Develop the case management system to ensure efficient and effective customer service Work with Sales to communicate opportunities arising from support cases and upcoming contract renewals Administer out of hours support rotas to ensure adequate … Support cover is in place Travel and work on customer sites as required Qualifications, Skills, Training & Experience Proven experience in a leadership or team management position Demonstrated skills and understanding of the configuration and support of software and IT based systems Experienced in the use and administration of Microsoft More ❯

Quote/Order/Invoice) Marketing and campaigns Awareness of add-ons e.g. Click Dimensions/MailChimp/Microsoft Dynamics Marketing). Service and Case management including SLAs and Entitlements. Custom ISV/xRM solutions using Dynamics 365 & Power Platform. Dynamics 365/CRM Customisation and configuration including More ❯

Do you thrive in a role that blends leadership, casework, and strategy? We are looking for Casework Services Manager to lead a team of Case Officers and Coordinators, ensuring they provide high-quality, person-centred advice and support. You'll oversee case management, maintain quality assurance, and … to ensure beneficiaries receive the best possible support. You'll oversee caseloads, identify trends, and contribute to national planning while ensuring high standards through case reviews and audits. Managing area budgets and financial approvals will also be a key part of your role, alongside leading and developing a dedicated … team of Case Officers. What You Will Bring: Proven experience in a customer-focused environment Understanding of safeguarding and supporting vulnerable adults Knowledge of the UK benefits system Strong ability to provide advice and guidance You will be contracted to your home address. You will be expected to work More ❯

s) per week in Worcester. It is essential that you have demonstrable SaleForce Service Cloud experience - in particular, you will have been involved in Case Management. You will need to be comfortable running workshops with Business Stakeholders, producing detailed process maps, specifying supporting data items and getting involved with … in depth understanding of SalesForce Service Cloud must have prior experience of analysing and defining requirements for complex user journeys for SaleForce implementations; specifically case management. This is an urgent requirement on behalf of our client, please contact or 07855524708 to find out more. More ❯