9 of 9 Case Management Jobs in the West Midlands

IT hosting provider Nasstar · Providing training on the system to new users on induction day and follow up training after 1 month · Amending word templates for use within the case management system · Maintaining spreadsheets for reports, using basic and more complex excel formulas. Extracting data from main database for use within Excel · Liaising with users and designing, building … and maintaining the case management system SOS, the Client Management System using simple coding/scripting · Supporting and training existing members of staff on the system including new process and developments · Keep updated on windows/security/SOS and other software updates/developments that impact Martin Kaye, provide relevant information to the Partners on next More ❯

re looking for someone with 2+ years of Salesforce administration experience , ideally with a strong background in Service Cloud . Key areas of expertise include: Core Service Cloud Experience Case Management Email-to-Case and Web-to-Case Omni-Channel Routing Knowledge Base Entitlements & Milestones Case Escalation Rules and Assignment Rules Queues and Auto-Response … Rules Automation & Productivity Flows (screen flows, record-triggered flows for case automation) Approval Processes (e.g., case escalations, discounts) Reporting & Analytics Reports & Dashboards (service performance, SLA compliance, agent productivity) Einstein Case Classification & Recommendations Customer & Channel Support Customer Community/Experience Cloud Live Chat/Live Agent (real-time support channel) Desirable Experience Salesforce Lightning Experience Salesforce Flow, Process More ❯

000Birmingham (Hybrid – 2 days per week on-site) REED Technology are working with an organisation who are seeking an experienced Solution Architect with a strong background in Facilities Management and a passion for designing innovative IT solutions? This is a fantastic opportunity to join a forward-thinking organisation where technology underpins real business transformation in operational environments. As a … You’ll be part of a dynamic architecture function, collaborating with enterprise and technical architects to ensure all solutions align with overarching roadmaps and architectural principles. Experience in Facilities Management environments is essential , as you’ll be supporting technology solutions that directly impact operational service delivery. Key Responsibilities Partner with IT Project Managers and business stakeholders to design solutions … clear and comprehensive solution and service designs to guide delivery. Maintain alignment between technology solutions and business strategy. Essential Skills & Experience Proven experience as a Solution Architect within Facilities Management or a closely related sector. Expertise in one or more of the following: CRM, complex case management, Telephony, Azure, Cloud technologies, Dynamics, SaaS products, RPA/AI More ❯

business problems that may span multiple applications and technologies. Required Experience The Senior Solution Architect should have extensive experience in at least one of the following areas: CRM, complex case management, telephony, Azure, cloud technologies, Dynamics, SaaS products, RPA/AI, or data analytics. Proven experience in government outsourcing projects, with the ability to interpret business requirements while … terms to clients and stakeholders. Exposure to the latest and emerging technologies. Strong problem-solving skills, capable of identifying technical issues, designing solutions, and integrating information effectively. Exceptional time management skills with the ability to prioritize tasks and adapt to changing demands. Resilient under pressure, with the ability to meet deadlines consistently. Proactive mindset with the ability to anticipate More ❯

three separate systems. The position will play a key part in designing scalable, secure, and occasionally bespoke systems that support critical business applications and integrations within financial services and case management. Working closely with development teams and senior stakeholders, the role will shape the technical direction of the organisation's core systems. Job Duties of the Solution Architect: Lead … solution design across multiple core systems and applications focused on transactional, financial & case management. Work closely with senior (Head of to C-suite) to shape the technical direction of the platform. Architect and document integrations using APIs, microservices, and event-driven patterns (Kafka). Manage multiple projects simultaneously. Produced well-articulated documentation. Ensure architectural governance, scalability, and security across … design practices within Agile delivery teams. Balance new technology adoption with legacy system integration. Key Requirements of the Solution Architect: Proven experience as a Solution Architect, ideally focusing on case management, transactional/event based or financial systems. Excellent stakeholder management and communication skills, with experience of working with C suite executives to align business goals to More ❯

problems, encompassing multiple applications and technologies. Required Experience The IT Solution Architect should have a strong background and experience in at least one of the following areas: CRM, complex case management, telephony, Azure, cloud technologies, Dynamics, SaaS products, RPA/AI, or data analytics. Experience working on government outsourcing projects, with proven ability to understand business requirements while … technical concepts to non-technical stakeholders. Exposure to up-to-date and emerging technologies. Skilled at identifying technical issues, designing effective solutions, and gathering and synthesizing information. Strong time management skills with the ability to prioritize tasks effectively. Capable of performing under pressure and meeting tight deadlines. Proactive thinker with the ability to anticipate problems and develop appropriate solutions. More ❯

manage any incidents or escalations, devising solutions with other business areas as required, implementing these in the network to deliver value to BT and our customers. Liaise with Change Management and Professional Services to ensure all network change documentation is fit for purpose and best practice is followed in accordance with Serious About Service Use technical skills and experience … establish a healthy and diverse working culture.Testing and quality assurance - You perform rigorous, complex testing and inspections to evaluate quality and performance. You discuss the results with your team. Case management - You balance and prioritise your workload and cases efficiently with minimal supervision, supporting other team members to prioritise their work. You make informed judgments about business impact … done and work with others to make improvements. You build your understanding of the end-to-end processes to which your own role and the wider team contributes. Data management - You collect, collate and clean data from multiple sources. You consistently follow guidelines and processes to make sure that the data is stored, protected and is accessible for users. More ❯

across departments to collect, analyse, and present data that informs decision-making, supports funding bids, and tells the story of our services. You will use tools like Halo (our case management system), Power BI, Excel, Donorfy (fundraising CRM), and Microsoft Forms to build dashboards, generate reports, and support service improvement. You'll also help shape how we collect More ❯

Case Management Developer Up to £45,000 + excellent benefits 99% Hybrid - Work from anywhere in the UK Manchester-based Legal Technology Team Permanent & 36-Month FTC Options Available This is a fantastic opportunity to join one of the UK's most trusted and community-driven legal services teams click apply for full job details More ❯