2nd/3rd Line IT Support Engineer
liverpool, north west england, united kingdom
Principal IT
forward-thinking IT team. About the Role This is a hands-on technical role focused on delivering high-quality support, resolving complex issues, and ensuring the smooth operation of client systems. You’ll be a key part of our service delivery team, helping clients get the most of their IT systems while contributing to our reputation. Key Responsibilities/… Skills: Technical Support & Issue Resolution Provide 2 and 3 line support across client environments, resolving escalated and complex issues. Take ownership of user problems, ensuring timely resolution and clear communication throughout. Log and manage service tickets, ensuring accurate documentation and updates. Liaise with clients, colleagues, and third-party vendors to troubleshoot and resolve issues. Maintenance and Monitoring Perform regular … maintenance of client networks, systems, and services using RMM tools. Monitor system performance and proactively identify areas for improvement. Ensure IT infrastructure meets client needs and supports business continuity. Evaluate and implement technical solutions that enhance client environments. Innovation and Continuous Improvement Identify opportunities to improve service delivery and introduce technical advancements. Stay up to date with More ❯
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