Customer Success Manager
- Hiring Organisation
- Celerity
- Location
- Sunderland, Tyne and Wear, North East, United Kingdom
- Employment Type
- Permanent
- Salary
- £30,000
relationships that secure renewals, generate expansion opportunity and make a positive impact on Net Revenue Retention (NRR) and our Net Promoter Score (NPS). Working closely with the Head of Customer Success, Sales, Account Mangement, Marketing, Technical and Delivery teams, you will manage a portfolio of 50-75 growth … deal support. Generate qualified leads and referral opportunities through strong customer relationships. Drive Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) metrics. Working with Marketing on the development of customer references and case studies. Process Development & Collaboration Contribute to the development of Customer Success processes, playbooks and best ...