interactions, not just direct feature requests. Help define and improve the tools, processes, and reporting used by Customer Success, including systems such as Dynamics, Confluence, and Jira. Contribute to a clear, shared view of client health, including key users, setup, risks, and commercial opportunities, working closely with Sales. Speak directly … environments and technical operations — infrastructure, connectivity, system monitoring — even though this role does not own technical operations. CRM or ticketing systems such as Dynamics, Confluence, Jira, or Teams. What we offer as an employer Join an Innovative Leader: Be part of a pioneering SaaS tech company recognised as the global ...