As a senior member of the GBS team, the Service Management Lead is responsible for overseeing the operational performance of the partners, ensuring alignment with business needs, and driving continuousimprovement across service delivery. Acting as the key interface between the GBS operations and the business stakeholders, this senior member of the GBS function is responsible for … KPIs, OLAs/SLA). Measuring and tracking service demand and consumption, monitoring trends and ensuring the partner remains responsive to changing business need. Monitoring innovation/impact of continuousimprovement initiatives Reviewing measures with the provider and service recipients/functions, gathering feedback and ensuring improvements are implemented effectively What You'll Get People are at … management and support stakeholder engagement Analyse service demand and consumption trends to ensure responsiveness to evolving business needs. Maintain dashboards and reporting tools to provide visibility into service health. ContinuousImprovement & Innovation Monitor the impact of innovation and continuousimprovement initiatives. Collaborate with partners to identify and implement service enhancements. Promote a culture of More ❯
to join our newly formed PS Operations team at Proactis . This is a high-impact role where you’ll design and optimise processes, manage documentation standards, and deliver continuousimprovement initiatives that enable consistent, data-driven service delivery across our global client base. The Business Proactis is a leading Source-to-Pay software provider helping mid … performance analysis. Experience with project management tools (Asana preferred). Analytical mindset with excellent attention to detail. Effective communicator and collaborator across technical and non-technical teams. Passion for continuousimprovement and operational excellence. Even if you don’t tick every box, we’d still love to hear from you. What You’ll Get Opportunity to shape … operational excellence in a scaling SaaS business Exposure to global service delivery and enterprise-level transformation Collaborative, improvement-focused culture Ready to drive operational impact at scale? Apply now and help build the backbone of Professional Services at Proactis. More ❯
security. Collaborate with Emergency Preparedness teams to ensure cyber threats are integrated into resilience planning. Manage budgets, business cases, and funding proposals for cyber initiatives. Promote a culture of continuousimprovement, training, and professional development across the security function. Deputise for the Associate Director of Digital Operations when required. About us Diversity makes us interesting... Inclusion is … contribute to the Digital Oversight Group and Digital Hospital Committee. Drive cost savings and income generation through strategic use of digital services. Foster a culture of customer service and continuousimprovement within the DDaT team. Ensure compliance with legal and ethical responsibilities including GDPR, Health & Safety, and Information Governance policies. Person Specification Qualifications Essential Masters level degree More ❯
in Validated and non-Validated environments. Strategic Thinker: Ability to see the big picture and align PMO initiatives with business goals. Change Agent: Skilled at driving process adoption and continuous improvement. Customer Focus: Committed to delivering value and superior customer experience. Mentor & Leader: Builds trust, empowers team members, and models professional excellence. At Loftware, inclusion, diversity, and belonging are More ❯
Reading, Berkshire, England, United Kingdom Hybrid / WFH Options
Hays Specialist Recruitment Limited
Power Platform Functional Consultanto Azure Enterprise Data Analysto Power BI Data Analyst Personal Qualities: * Excellent communicator with strong stakeholder management skills* Collaborative, solution-oriented mindset* Enthusiastic about innovation and continuousimprovement What You'll Get in Return * Competitive salary, car allowance, and annual bonus* 8% employer pension contribution via Salary Sacrifice Scheme* Hybrid working - choose your three More ❯
and external. Establish and enforce quality standards for project deliverables by conducting regular project reviews to ensure compliance with quality requirements and the delivery of high-quality outcomes. Drive continuousimprovement initiatives within the project management function by consistently assessing and enhancing service processes. Proactively identify and eliminate bottlenecks or inefficiencies, while leveraging best practices and valuable … project performance. Elevate customer satisfaction by understanding their needs, ensuring on-time and within-budget delivery while upholding a high standard of excellence. Additionally, leverage survey results to drive continuous improvements and enhance the overall customer experience. Collaborate on customer-facing pre-sales initiatives, providing valuable support deal and contract reviews. Demonstrate meticulous attention to details with a focus More ❯
working styles and team dynamics. Analytical Thinking & Problem-Solving: Strong analytical skills with a structured, logical approach to diagnosing and resolving issues. Detail-oriented with a mindset geared toward continuous improvement. Able to prioritize and manage multiple projects simultaneously in a dynamic environment. About us: At Peregrine, we see beyond the immediate and look to the horizon. We build More ❯
aligned with business and IT objectives. Oversee incident, problem, and change management processes to maintain service stability. Collaborate with stakeholders to ensure service expectations and SLAs are met. Drive continuousimprovement initiatives to enhance service efficiency and effectiveness. Manage risk assessments and mitigation strategies for cloud and technology operations. Provide leadership and guidance to technical teams, ensuring … and IT service management. Expertise in cloud platforms such as AWS, Azure, or Google Cloud. Excellent stakeholder engagement and communication skills. Ability to analyze service performance and implement improvement strategies. Experience in leading cross-functional teams within a managed service environment. Knowledge of ITIL frameworks and service life cycle management. Please send CV for full details and immediate More ❯
Reading, Berkshire, England, United Kingdom Hybrid / WFH Options
Robert Walters
explain complex data concepts clearly to technical and non-technical audiences. Collaborative and adaptable, with a strong focus on stakeholder engagement. Proactive, solution-oriented, and driven by curiosity and continuous improvement. Passionate about using data and AI to make a tangible difference. Benefits include: Car allowance and Annual Bonus Salary Sacrifice Pension Scheme with up to 8% employer contribution More ❯
business and IT objectives. Participate in incident, problem, and change management processes to maintain service stability. Collaborate with stakeholders to ensure service expectations and SLAs are met. Contribute to continuousimprovement initiatives to enhance service efficiency and effectiveness. Conduct risk assessments and support mitigation strategies for cloud and technology operations. Work with technical teams to ensure best More ❯
to the CHAMP Service Manager at the end of the project Follow the project closure process and ensure lessons learnt is complete, that will provide input into the CHAMP continuousimprovement process Contribute to the overall evolution of the Global Project Delivery team Knowledge, Skills and Abilities: Formal project management training and certification, PMP certified recommended Successful More ❯
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment
bridge the gap between engineering execution and executive strategy. The successful candidate will drive scalability, security, and operational excellence, while developing high-performing teams and fostering a culture of continuous improvement. • Proven experience in a senior engineering leadership role (Head of Engineering, Director of Engineering, or Head of Technology). • Strong technical background across Microsoft Cloud, Security, and Infrastructure. More ❯
of external partners and suppliers. Collaborate with stakeholders to develop and track cyber risk treatment plans, implement corrective actions, and report on key risk indicators and control effectiveness. Drive continuousimprovement of cybersecurity policies and practices, while fostering strong relationships to embed a risk-aware culture across the organisation. Experience you will have: Expertise in cybersecurity risk More ❯
planning, prioritization, discovery, and delivery workflows Implement governance frameworks that ensure compliance, quality, and operational consistency Optimize cross-functional collaboration through improved handoffs, communication protocols, and shared tooling Lead continuousimprovement initiatives based on team feedback, performance data, and operational metrics Manage vendor relationships for product management tools, platforms, and operational systems Requirements : 10+ years of product More ❯
environments in Europe. The successful candidate will be a technically minded leader with strong experience in mission-critical engineering , compliance , and team management . This role offers significant autonomy , continuous investment in innovation , and outstanding long-term career progression for the right individual. This is yet again another fantastic opportunity to work with and for one of the largest … requirements, operational procedures, and site protocols . Escalate and respond to major incidents in and out of working hours. Take responsibility for budget oversight , procurement, and accurate reporting. Deliver continuousimprovement initiatives across processes, service delivery, and team culture. Identify opportunities for innovation, optimisation, and added value across the campus. Key Deliverables 100% compliance across all statutory More ❯
professional who brings: Proven experience in PMO leadership and governance . Strong analytical and reporting abilities. Excellent communication and stakeholder management skills. A proactive attitude and a drive for continuousimprovement . To apply for the PMO Lead, please send your CV to (url removed) Project People is acting as an Employment Agency in relation to this More ❯
professional who brings: Proven experience in PMO leadership and governance . Strong analytical and reporting abilities. Excellent communication and stakeholder management skills. A proactive attitude and a drive for continuousimprovement . To apply for the PMO Lead, please send your CV to (url removed) Project People is acting as an Employment Agency in relation to this More ❯
Agents Power Automate, Power BI Integrate with Azure services (Logic Apps, Azure Functions, Azure DevOps, Azure AD). Contribute to delivery standards and knowledge sharing across the team. Support continuousimprovement and ensure client ROI on implemented solutions. Skills & Experience Required Proven experience delivering Power Platform and Dynamics 365 CE solutions. Strong understanding of Power Apps, Dataverse More ❯
Agents Power Automate, Power BI Integrate with Azure services (Logic Apps, Azure Functions, Azure DevOps, Azure AD). Contribute to delivery standards and knowledge sharing across the team. Support continuousimprovement and ensure client ROI on implemented solutions. Skills & Experience Required Proven experience delivering Power Platform and Dynamics 365 CE solutions. Strong understanding of Power Apps, Dataverse More ❯
Engineer, providing support for one of our key public sector clients. This is a high-impact role within afast-paced and dynamic environment, focused on the support, troubleshooting, and continuous improvement. Due to the customer requirements successful applicants must be eligible for high level UK Security clearance and DV. Location: Reading The successful candidate will join a highly skilled More ❯
embody the spirit of innovation and entrepreneurship, enabling us to develop solutions most efficiently. Our commitment to sustainable growth is unwavering, and we continuously strive for accelerated transformation and continuous improvement. Through ALTEN labs, mentoring programs, internal universities, and more, we are always pushing boundaries and embracing new possibilities. We offer incredible opportunities to join inspiring projects in the More ❯
Engineer, providing support for one of our key public sector clients. This is a high-impact role within afast-paced and dynamic environment, focused on the support, troubleshooting, and continuous improvement. Due to the customer requirements successful applicants must be eligible for high level UK Security clearance and DV. Location: Reading The successful candidate will join a highly skilled More ❯
end-to-end processes/Changes within the solution architectures and take an overview of systems. You will also be required to provide proactive proposals to the business for continuousimprovement and innovation or cost optimisation, ensure correct security and IT policies are in place to minimise business risks and manage cost down by simplifying the IT More ❯
Greater Reading Area, United Kingdom Hybrid / WFH Options
Saffron QA
a candidate with the following experience; Experience of Performance testing using JMeter. Good Java programming skills. Open to building test automation skills in Typescript and Playwright. Participate in the continuousimprovement of the Quality Engineering process, including the implementation of best practices and automation strategies. Create and maintain code and documentation for project work. Provide regular status More ❯
testing, validation, and transition to operations, ensuring smooth handover and readiness for live support. Provide ongoing operational support, including incident resolution, change management, patching, and performance optimisation. Contribute to continuousimprovement by identifying opportunities for automation, hardening, and enhanced monitoring of identity services. Required Competencies Experience of working in Defence Proven experience as an Identity Engineer, Infrastructure More ❯