technical and operational interface between the managed service provider, the customer's IT leadership, and third-party vendors. What the opportunity looks like: Service Leadership: Own the delivery and continuousimprovement of all platform services (compute, storage, backup, cloud operations, virtualization, and data centre services). Customer Alignment: Act as the primary platform subject matter expert and … Oversee critical incidents, root cause analysis, and service restoration activities, ensuring timely communication and resolution. Change & Release Oversight: Provide technical validation and risk assessment for infrastructure and platform changes. ContinuousImprovement: Drive automation, standardization, and optimization initiatives to improve reliability, performance, and cost efficiency. Team Leadership: Provide guidance to engineers and specialists within the platform team, ensuring … and security integration. Problem Solving: Analytical and pragmatic in resolving service issues and driving root cause elimination. Communication: Clear and confident communicator with both technical and non-technical stakeholders. ContinuousImprovement Mindset: Looks for opportunities to enhance efficiency, cost control, and service quality through innovation. Skills & Experience Deep technical understanding of hybrid cloud and infrastructure domains (Azure More ❯
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom Hybrid/Remote Options
DWP Digital
you'll help manage the delivery of change to Universal Credit and evolve how we approach release management. You'll work on large-scale programmes, ideally with experience in continuous delivery of transactional web services, and use your skills to influence and coordinate across multiple teams. You'll lead the end-to-end release process for Universal Credit Full … and stakeholders to keep delivery on track. You'll also integrate change and release activities into agile workflows and oversee implementation planning across teams. Beyond delivery, you'll drive continuousimprovement by running retrospectives and refining release processes. You'll manage stakeholder communications, user preparation, and adoption activities to ensure each release delivers real value. Regular out … implementation and release. Clear & Strategic Communication - You can communicate succinctly and effectively to audiences at all levels, influencing decisions and building trust across the organisation and wider department. Innovation & ContinuousImprovement - You can generate innovative solutions to challenges while maintaining a strong focus on continuousimprovement and operational efficiency. Details. Wages. Perks. You'll More ❯
Doxford International Business Park, Sunderland, Tyne and Wear, England, United Kingdom
Jackson Hogg - Tech
critical Ensure all web pages are developed using ‘Responsive’ web design principles to ensure everything is ‘mobile optimised’ Optimise web pages for maximum speed, scalability and SEO Contributing to continuousimprovement and innovation initiatives Taking ownership of delivery of work assigned The ideal person Highly motivated individual with a passion for continuousimprovement Collaborative More ❯
Stockton-On-Tees, County Durham, North East, United Kingdom
Warburtons Ltd
future. The Recipe As our sites go-to automation and controls expert, youll: Own the Control Systems : Maintain and improve all software, hardware infrastructure, and plant control systems. Drive ContinuousImprovement : Identify and lead projects to boost plant efficiency, reduce downtime, and improve energy usage. Foster Innovation : Share ideas and drive new initiatives, contributing to our reliability … a Business led engineering reliability strategy. Support the development of site revenue and capital budgets, whilst identifying and leading the execution of relevant capital projects. Drive a proactive Engineering ContinuousImprovement culture cross-functionally. Through contributing to the improvement and development of manufacturing hardware & software activities Training and coaching of Engineers to an agreed working … and legal standards. Ensure supplier contract content & supplier relationship is maintained, and supplier effectiveness is reviewed. Essential Ingredients Youll have a strong drive to identify opportunities for equipment improvement using plant-based automation and related solutions to help improve efficiency and performance. Formal electrical automation training with an awareness of process and mechanical engineering. Experience in fault finding More ❯
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom Hybrid/Remote Options
Technology Services Group
and investigation work Data investigation work and report writing Keeping up to date with latest software/patches To carry out other support duties that may be required Promoting continuousimprovement and best practice within the department helping TSG increase the number of recommendations for new business Always Work safely in accordance with Legislative requirements and Company … Policy and Procedures Work with the Sage and Pegasus Team Leader and Sage Support team to provide continuousimprovement and best practice within the department helping TSG increase the number of recommendations for new business Work with Client Directors, Client Success Managers and Client Success Executives to identify customer training or technology improvement opportunities with More ❯
Newcastle Upon Tyne, Tyne and Wear, England, United Kingdom Hybrid/Remote Options
Reed
on site your main location will be Newcastle. Key responsibilities: Formulate both short-term day-to-day and longer-term IT Service Delivery plans and identify and work on continuousimprovement of the service. Professionally and effectively represent Group IT to both the internal business and to all IT third party vendors and suppliers. Build, develop and … budget related conversations on different levels. Monitor supplier and IT service delivery performance and liaise with managers and customers to ensure service level agreements are met Develop and maintain continuous service improvement plans. Experience required: Experience within a similar role Experience managing major incidents and escalations Ability to work in a fast-paced environment Excellent knowledge of More ❯
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom Hybrid/Remote Options
Reed Technology
senior team members. Stay updated with the latest technologies and methodologies in cloud and data. Maintain relevant certifications and build strong client relationships. Promote best practices and inspire continualimprovement within the team. Analyse client technology implementations and provide recommendations. Provide technical leadership and guidance to Data Architects and Data Engineers. Ensure technical deliveries meet the required standard … with data visualisation tools such as PowerBI or Tableau. Leadership or mentoring experience within a technical team. Agile and/or DevOps project delivery experience, including peer reviews and continuousimprovement practices. Familiarity with backlog management tools such as Jira or Azure DevOps. Benefits: 36 days annual leave entitlement, with incremental increase. Sabbatical policy and flexible, hybrid More ❯
Newcastle upon Tyne, Tyne & Wear, United Kingdom Hybrid/Remote Options
The Bridge IT Recruitment
reliability metrics. Lead cross-functional coordination for escalations, major incidents, and service continuity planning. Team Leadership & Development Provide leadership and direction to platform tower leads Foster a culture of continuousimprovement, collaboration, and innovation across all teams. Support recruitment, onboarding, and capability development to meet evolving technology needs. Technology Platform Delivery Oversee the delivery and lifecycle management More ❯
Gateshead, Tyne and Wear, North East, United Kingdom
AGILICO WORKPLACE TECHNOLOGY LIMITED
status and resolution timelines. Documentation Create and maintain detailed technical documentation, including network diagrams, configuration guides, and operational procedures. Develop and deliver training materials and sessions for Support teams. ContinuousImprovement Identify and implement improvements to telecommunications processes and practices. Stay updated with the latest industry trends, technologies, and best practices. Requirements Education Bachelor's degree in More ❯
are inclusive, accessible, and impactful. Main duties of the job You'll be responsible for: Leading agile delivery teams. Translating user needs and business goals into deliverable outcomes. Driving continuousimprovement and innovation across products. Building strong relationships with stakeholders across the research ecosystem. Interviews expected to be held during week commencing 15 December 2025. What You … planning, and communication skills. A collaborative mindset and ability to lead and coach others. Resilience and adaptability in a fast-paced agile environment. A commitment to inclusivity, accessibility, and continuous learning Experience in agile product development would be an advantage, but onboarding and training will be provided. Why Join Us? Be part of a transformative programme shaping the future … recognised management qualification equivalent to a degree qualification and/or significant relevant equivalent experience. Evidence of agile and/or product management training or certification Desirable Evidence of continuous professional development/Post- graduate qualification in relevant discipline. Product Owner Certification from a recognised provider/CDDO service assessor training/Agile Certification from a recognised provider/ More ❯
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom Hybrid/Remote Options
DWP Digital
Collaboration is key, you'll work closely with other teams in the software development lifecycle to align goals and integrate testing into agile delivery. Beyond delivery, you'll champion continuousimprovement by running reviews, mentoring team members, and leading community discussions on the latest trends and tools. You'll support professional development, contribute to recruitment, and help More ❯
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom Hybrid/Remote Options
Des Scanlan IT Recruitment Ltd
Management. Act as a Subject Matter Expert on relevant Asset Categories. Advise the Principal Engineer of asset performance to help shape Technical Roadmaps. Follow Test, Install, Maintenance, Upgrade and ContinuousImprovement cycles are to ensure services are offering best value. Act as a final point of escalation for Incidents and Problems. Deputise for the Infrastructure lead when … the appropriate solution. Effective time management. Create, update and review documentation following our systems library process. Identify and help mitigate risks. Positively challenge existing processes and procedures to seek continuous improvement. Work alongside other technology teams on problems and Incidents. Follow the change control process. To understand and be aware of the risk and control environment in your area More ❯
Hebburn, Tyne and Wear, England, United Kingdom Hybrid/Remote Options
Zenith People LTD
future growth across the North East. As an Ofsted Rated Good provider and ISO 9001:2015 certified organisation, we’re committed to maintaining the highest standards of quality and continuousimprovement in everything we do. We’re a growing business, and we’re always looking to bring like-minded, talented individuals on board to support the achievement … week working from home (after probation). Social Gatherings – 4 events per year to connect and celebrate. Death in Service (DIS) – 4x salary for peace of mind. Training & Development – Continuous learning and career growth opportunities. Employee Assistance Program (EAP) – Includes a wellbeing app for mental health support. Birthday Off – Celebrate your special day with an extra day off. More ❯
Newcastle Upon Tyne, Tyne and Wear, England, United Kingdom
Matchtech
and implement strategies to enhance service delivery and operational efficiency Monitor project progress and performance metrics to ensure alignment with goals Engage with stakeholders to gather feedback and drive continuousimprovement Lead training and development initiatives to enhance team capabilities Job Requirements: Expert proficiency in Account Delivery Management Understanding of Business Operation Management, Estimation and Planning, and More ❯
Sunderland, Tyne and Wear, England, United Kingdom
Nigel Wright Group
coding standards, conduct code reviews, and ensure high-quality delivery. Collaborate with cross-functional teams including Product Owners and Business Analysts. Optimize applications for performance, accessibility, and security. Drive continuousimprovement in systems and processes. Requirements 5+ years in front-end development, with at least 2 years in a leadership role. Expertise in Umbraco CMS (v12+) , including More ❯
Newcastle Upon Tyne, Tyne and Wear, England, United Kingdom
Nigel Wright Group
ll Bring Ability to lead and mentor technical teams. Confidence in managing complex relationships across vendors and internal stakeholders. A strategic mindset with hands-on technical capability. Commitment to continuousimprovement and service excellence. More ❯
Hull, North Humberside, North East, United Kingdom
Reed Technology
need someone who can ensure systems are reliable, secure, and ready for what's next. You'll be working across hybrid environments, supporting 3rd line issues, and contributing to continuousimprovement across the infrastructure. Responsibilities: Managing and maintaining IT infrastructure including networks, cloud, and virtual environments. Supporting Windows and *Nix servers, email systems, backups, and recovery solutions. More ❯
Doxford International Business Park, Sunderland, Tyne and Wear, England, United Kingdom Hybrid/Remote Options
Nigel Wright Group
business needs. Foster strong relationships across the organisation to support collaboration and ensure project success. Maintain clear, timely communication with all stakeholders, from team members to senior leadership. Support continuousimprovement by capturing lessons learned and contributing to evolving project standards. What you need Proven experience delivering cross-functional projects across IT, operations, or business change environments. More ❯
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom Hybrid/Remote Options
DWP Digital
effectively, and coach teams to build capability. Excellent stakeholder management and communication skills, including explaining technical concepts to non-technical audiences. Familiarity with technical governance, domain-driven design, and continuousimprovement in engineering practices. You and your role As a Lead Software Engineer, you'll set engineering standards, promote best practices, and enable teams to deliver high More ❯
newcastle-upon-tyne, tyne and wear, north east england, united kingdom Hybrid/Remote Options
Oak Engage
platform, ensuring new features, enhancements, and fixes are tested thoroughly before release. This role will suit someone meticulous, methodical, and enthusiastic about catching issues early, while also contributing to continuousimprovement across the QA function. Essential Proven experience as a Manual Tester/QA Analyst, ideally within a SaaS or product-based company. Strong understanding of software More ❯
Newcastle Upon Tyne, Tyne and Wear, England, United Kingdom Hybrid/Remote Options
Reed
change specialists Drive delivery of high-quality software solutions built on the Microsoft Stack Be the go-to technical authority – guiding, coding, and problem-solving Champion process discipline and continuousimprovement Translate complex technical issues into clear, simple language for stakeholders Lead from the front on a collaborative, energetic culture The role: You’ll find yourself at … your leadership will directly improve patient experiences meaning your work has a real social impact Attention to detail will be essential from various angles such as technical, process improvement and team performance. Naturally working with patient care has significant impact should anything go wrong, so dedication to continuously improve will be instrumental daily. The right person will be More ❯
will support the Senior Electronics Test Engineer in the development and testing of new rechargeable battery products. A major focus of the position is the design, development, and improvement of automated test equipment, where LabVIEW is the primary development tool. You will collaborate closely with technicians, production, NPI, and quality teams to deliver reliable, high-performing test solutions. … in battery pack manufacturing. Your expertise will directly influence test accuracy, production efficiency, product reliability, and the success of new product introductions. This role offers the chance to lead continuousimprovement initiatives and shape the future of automated testing within the business. How to Apply If you are keen, please email your CV to (url removed) or More ❯
Newcastle upon Tyne, Tyne and Wear, Tyne & Wear, United Kingdom Hybrid/Remote Options
Mason Frank International
technical team. This role sits within a highly customised, multi-cloud Salesforce environment, and you'll play a key part in keeping the platform running smoothly while helping drive continuousimprovement across the business. You'll be working alongside IT, stakeholders, and external partners to support a rapidly evolving Salesforce estate and ensure the system remains robust More ❯
Newcastle Upon Tyne, Tyne and Wear, England, United Kingdom
Mason Frank
technical team. This role sits within a highly customised, multi-cloud Salesforce environment, and you'll play a key part in keeping the platform running smoothly while helping drive continuousimprovement across the business. You'll be working alongside IT, stakeholders, and external partners to support a rapidly evolving Salesforce estate and ensure the system remains robust More ❯
Cottingham, North Humberside, North East, United Kingdom
Quickline Communications
commercial, Network Rollout, and operations team to drive financial accountability and performance. - Translate financial data into actionable insights and recommendations to support decision-making. - Support post investment reviews and continuousimprovement in capex governance and reporting. - Enhance financial processes, tools, and reporting to improve scalability and efficiency. Here's why you'll be great in this role... More ❯