1 to 25 of 33 Customer Analytics Jobs in the UK

better for the planet than new. In fact, with every device purchased on Back Market, our positive impact on the planet grows. From our Customer Care representatives to our software engineer, every individual at Back Market cuts the planet - and consumers - a break. Our mission is simple: to do … more with what we already have. Are you ready to join us? ABOUT THE ROLE: As the Head of Customer Experience Analytics at Back Market, you will lead a high-impact analytics function that empowers teams with data-driven insights to enhance customer engagement, retention, and … overall experience. You will own the experimentation framework, predictive analytics strategy, and performance measurement across key customer touchpoints, ensuring our decision-making is deeply rooted in data. This includes onboarding funnel optimization, LTV/churn modeling, feature adoption analysis, and in-app behavioral segmentation. Your leadership will drive More ❯

SENIOR ANALYTICS MANAGER UP TO £95,000 HYBRID – LONDON – 2 days a week in the office THE COMPANY This retail bank is currently going through a huge growth phase in its analytics function, with this team acting as an internal consultancy cover customer analytics and insights … THE ROLE As a Senior Analytics Manager, you can expect to be involved in the following: Working on a range of different projects across customer lifetime management, customer analytics, and marketing analytics Leading teams of analysts and being hands-on when required Taking a commercial … standpoint, assessing ROI, profit, cost savings, etc Collaborating with a variety of senior stakeholders and managing stakeholders YOUR SKILLS AND EXPERIENCE Experience in an analytics management position (or similar) is needed Understanding of customer analytics is necessary Proficiency in SQL, SAS, or Python required Management experience also More ❯

Manager, Customer Intelligence - Hybrid Nice to meet you! We're a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We're also a debt-free multi-billion-dollar organization on our path … fulfilling career coupled with flexibility and world-class employee experience, you'll find it here. About the job As a complete SaaS solution, SAS Customer Intelligence 360 is a multichannel marketing hub that takes marketers beyond a traditional customer data platform with market-leading advanced audience creation, targeting … and activation. SAS Customer Intelligence R&D division produces leading-edge solutions for multichannel marketing with advanced audience creation, targeting and activation. The Customer Intelligence team is looking for a manager, who will be responsible for the management and prioritization of Customer Analytics software development projects More ❯

Analytics Manager - Retention (12-Month FTC, Maternity Cover) 📍 Location: London (Hybrid - 2 days/week in-office near Liverpool Street) 💷 Salary: Up to £65,000 Drive Customer Loyalty & Retention for a Leading UK Fashion Retailer An established UK fashion retailer is looking for an experienced Analytics Manager … Retention to join their high-performing team on a 12-month fixed-term contract. This is a fantastic opportunity to lead customer analytics initiatives in a fast-paced, digitally evolving environment with significant investment behind data and tech. The Role: In this role, you'll lead retention-focused … analytics, helping the business understand customer behaviours and drive loyalty across its omnichannel experience. You'll manage a small team and work cross-functionally to guide strategy through data-led insights. Key Responsibilities: 📊 Own and develop retention and customer analytics across the business 📈 Track key metrics More ❯

Marketing. You will be responsible for leading the organization's efforts to lead the strategic development and optimization of marketing technology solutions to enhance customer engagement, drive efficiency, and support ambitious business growth. WHAT YOU'LL DO Architect and oversee the integration of marketing technologies, ensuring seamless data flow … across paid marketing channels (SEM, Display, affiliates etc), data and customer analytics, CRM and personalization platforms Partner with marketing, data, and engineering teams to define and implement scalable solutions that improve audience targeting, attribution, and campaign performance Evaluate and recommend new technologies to enhance marketing capabilities, with a … marketing tech adoption across teams Champion the use of zero, 1st and 3rd party data across marketing Help Farfetch in driving towards a single customer view across all touchpoints and parts of the journey WHO YOU ARE Deep expertise in marketing technology platforms (e.g., CDPs, customer analytics More ❯

and the newly added Counter Threat Unit (CTU). Sophos is headquartered in Oxford, U.K. More information is available at . Role Summary The Customer Success Organization focuses on our most strategic customers. The CSM will have a portfolio of accounts and lead the engagement throughout the customer lifecycle from deployment and adoption through renewal ensuring satisfaction and maximizing customer value. You'll leverage your expertise to guide our customers through their journey, maintain consistent engagement, ensuring they achieve their goals and derive maximum value from our products, as well as to identify opportunities for additional … services. What You Will Do Manage named accounts accountable for engagement and satisfaction over the lifetime of the customer. Establish key relationships with the customer, ensuring regular check-ins to understand and address promptly client needs and concerns. Develop strong relationships with key buyers and influencers in customer More ❯

a broad spectrum of consultancies and research agencies, as well as working directly with some of the world's leading brands. Whether conducting advanced analytics or delivering full market research programmes, this company consistently delivers creative solutions to help clients solve business issues and make better-informed decisions. This … company has four core specialisms: predictive models; segmentation; brand strategy; and product & service optimisation. Customer analytics will play a key role in all of these areas. The Role They are looking for an experienced, commercially-focused, and passionate leader who will grow and manage the new customer analytics team as a senior data scientist. You will be building analytics models using a range of data science approaches, such as machine learning and statistical techniques, along with wider analytical approaches such as time series and analytics with unstructured data (e.g., NLP). They recently More ❯

Insights & Analytics Manager | High End Fashion | Retail | Digital | GA4 | Looker | SQL | Tableau | London 2 Days Per Week | £75,000 + Benefits Do you have experience working in customer focused insights and analytics for high-end fashion businesses? Then this could be your dream job! Method Resourcing have … with a Luxury Retailer who have a huge focus on technological innovation as they drive their new digital transformation. The role: As the Insights & Analytics Manager, you will be joining the team at a fantastic point in their growth and will be focused on providing the business with high … quality analytics, insights and reports to allow them to enhance their first-class customer experience. The experience and skills they are looking for: Demonstrable experience in GA4 Strong SQL skills Expertise in Data visualisation tools - Looker and Tableau are used here but PowerBI experience is fine too! Previously More ❯

are looking to bring in a top leader in data science function to come into the business and spearhead the Fraud, Credit Risk, and Customer Analytics modelling for the business to support rapid growth. The Role: Developing new models for Credit risk decisioning/developing scorecard models using … SQL, Python, and Snowflake Developing models for fraud prevention and models for customer analytics Working with senior stakeholders across different areas of the business being able to manage both down and up Setting out the data science and modelling roadmap for the business Improving efficiency with the development More ❯

are looking to bring in a top leader in data science function to come into the business and spearhead the Fraud, Credit Risk, and Customer Analytics modelling for the business to support rapid growth. The Role: Developing new models for Credit risk decisioning/developing scorecard models using … SQL, Python, and Snowflake Developing models for fraud prevention and models for customer analytics Working with senior stakeholders across different areas of the business being able to manage both down and up Setting out the data science and modelling roadmap for the business Improving efficiency with the development More ❯

join a company that's poised to revolutionize the industry! Key Responsibilities: Develop and implement data analysis strategies to leverage the latest advancements in analytics for innovative solutions. Collaborate with project teams in creating comprehensive data and analytics solutions, including defining data sources, building ETL routines, developing algorithms … testing and training models, and documenting models. Support customer analytics projects, including segmentation and churn analysis, to drive strategic business insights. Optimize propositions for services such as network plans and customer support, ensuring alignment with business goals. Enhance product and service analytics efforts, including network optimization … solution delivery, ensuring alignment with organizational objectives. Build and maintain strong relationships with business stakeholders, fostering a collaborative environment within the data science and analytics community. About the Team: The data science and analytics teams at my client's company provide critical analysis for various departments, including Commercial More ❯

Job Description - Audience & Product Data Analyst (15635) We have a brilliant opportunity for an Audience & Product Data Analyst to join our Customer Data team on a permanent contract, based in Luton. (Hybrid Working) This exciting role will be responsible for creating the audiences, segmentations and customer attributes required … for marketing, reporting, customer engagement across operations and service, web and app personalisation and media planning. The Customer Data team is responsible for enabling the business with the customer data and insight it needs, when it needs it. The team has access to lots of customer … customers. What you'll be doing Creating data solutions (such as views, segmentations, profiles) in Databricks to enable targeted marketing, operational communications, and detailed customer reporting and analytics. Creating real-time customer data products and audiences in mParticle to enable triggered and ad-hoc marketing, targeted customer More ❯

It has come to our notice that Fractal Analytics' name and logo are being misused by certain unscrupulous persons masquerading as Fractal's authorized representatives to approach job seekers to part with sensitive personal information and/or money in exchange of promise of lucrative job offers in Fractal. … Please exercise caution and verify that the person approaching you is a genuine representative of Fractal Analytics, or an authorized consultant, before you provide any personal details or other non-public information. If in doubt, please write to to seek clarification or report any abuse. Analytics Program Manager … 30+ days left to apply) job requisition id SR-30965 Location: UK, London (on client site hybrid) Brief about the Team & Fractal: Fractal Analytics is a strategic analytics partner to the most admired Fortune 500 companies globally and helps them power every human decision in the enterprise by More ❯

Analytics Program Manager Location: UK, London Brief about Fractal: Fractal Analytics is a strategic analytics partner to the most admired Fortune 500 companies globally and helps them power every human decision in the enterprise by bringing analytics & AI to the decision-making process. Fortune 500 companies … recognize analytics as a competitive advantage to understand customers and make better decisions. We deliver insight, innovation, and impact to them by leveraging Big Data, analytics and technology and help them drive smarter, faster, and more accurate decisions in every aspect of their business. Fractal has consistently been … as India’s best companies to work for, by The Great Place to Work® Institute. Fractal has been featured as a leader in the Customer Analytics Service Providers Wave™ 2019 by Forrester Research, and recognized as an “Honorable Vendor” in 2019 magic quadrant for data & analytics by More ❯

Customer Analyst Liverpool (Hybrid) £35,000-£40,000 THE COMPANY A leading fashion retailer is seeking a Customer Analyst to join their team to help drive omni-channel journey optimisation THE ROLE As the Customer Analyst, you will use your SQL/bigQuery experience to work on … a range of projects within the customer analytics space. You will be comfortable providing insight & recommendations back to both technical and non-technical stakeholders in the process, and have good story-telling experience. You’ll be able to work on projects across segmentation, regression, loyalty and predictive analytics. … You will get the chance to work on a new customer reward app, and work closely with data science teams and on projects in the space YOUR SKILLS AND EXPERIENCE SQL/bigQuery experience THE BENEFITS £35,000-£40,000 (dependent on experience) HOW TO APPLY Please register your More ❯

company that's poised to revolutionize the industry! Key Responsibilities: Assist in developing and implementing data analysis strategies to leverage the latest advancements in analytics for innovative solutions. Collaborate with project teams in creating comprehensive data and analytics solutions, including defining data sources, building ETL routines, developing algorithms … testing and training models, and documenting models. Support customer analytics projects, including segmentation and churn analysis, to drive strategic business insights. Optimize propositions for services such as network plans and customer support, ensuring alignment with business goals. Enhance product and service analytics efforts, including network optimization … solution delivery, ensuring alignment with organizational objectives. Build and maintain strong relationships with business stakeholders, fostering a collaborative environment within the data science and analytics community. About the Team: The data science and analytics teams at my client's company provide critical analysis for various departments, including Commercial More ❯

RETENTION ANALYTICS MANAGER (12-MONTH FTC) £55,000 - £65,000 LONDON – 2 DAYS A WEEK *Please note, this company is unable to sponsor, and you must be a UK resident to apply* THE COMPANY One of the UK’s leading female-focused fashion retailers has undergone a £30m digital … transformation, with major strides in omnichannel strategy and customer experience. The current focus is optimising their digital platform, where even small speed improvements can significantly boost online revenue. Backed by strong tech infrastructure, including a cutting-edge Databricks platform, they’re aiming to lead the retail tech space in … the UK. THE ROLE This greenfield role focuses on customer analytics, with key metrics including sales volume, opt-ins, retention rates, spend lift, and ROI from marketing campaigns. You'll use SQL and visualisation tools (Power BI) and ideally Python to analyse data, while managing a small team More ❯

INSIGHT ANALYST UP TO £90,000 LONDON - 4X WEEK IN OFFICE THE COMPANY: Exciting opportunity to join a sports-focused organisation , delivering best-practice analytics and BI solutions for their clients. THE ROLE AND RESPONSIBILITIES: As a Lead Insight Analyst , you will: Conduct data audits, develop strategies , and ensure … quality. Build, deploy, and manage Power BI/Looker dashboards . Work with SQL, Python, and cloud platforms (GCP, Azure) . Create a single customer view and deliver insight-driven reports . Engage with senior stakeholders , translating data into actionable insights. Advanced analytical projects - segmentations, customer lifetime valuation … such as Tableau, Power BI etc. Ability to interpret business and marketing insights . Confident communication and stakeholder management . Experience working with Google Analytics data Experience in advanced customer analytics, segmentations, lifetime value models, clustering A passion for sport APPLY NOW More ❯

INSIGHT ANALYST UP TO £80,000 LONDON - 4X WEEK IN OFFICE THE COMPANY: Exciting opportunity to join a sports-focused organisation , delivering best-practice analytics and BI solutions for their clients. THE ROLE AND RESPONSIBILITIES: As a Lead Insight Analyst , you will: Conduct data audits, develop strategies , and ensure … quality. Build, deploy, and manage Power BI/Looker dashboards . Work with SQL, Python, and cloud platforms (GCP, Azure) . Create a single customer view and deliver insight-driven reports . Engage with senior stakeholders , translating data into actionable insights. YOUR SKILLS AND EXPERIENCE: The Lead Insight Analyst … such as Tableau, Power BI etc. Ability to interpret business and marketing insights . Confident communication and stakeholder management . Experience working with Google Analytics data Experience in advanced customer analytics, segmentations, lifetime value models, clustering A passion for sport APPLY NOW More ❯

This is a fantastic opportunity to represent an incredibly innovative and effective AI SaaS Customer Analytics and Engagement product and get exposure to an impressive roster of Global brands. The Company AI Customer Orchestration & Marketing Automation SaaS $40m in VC funding Global Offices and Enterprise Customers Fantastic … on retention and growth Ensure enterprise-level clients understand and make the best use of their data Desired Skills & Experience Enterprise Account Management or Customer Success experience Commercial acumen - up-sell/cross-sell Marketing technology/customer data/customer experience (CX) background More ❯

Senior Data Scientist to help drive data-driven decision-making. This is a great opportunity to work on high-impact projects that directly influence customer engagement, marketing effectiveness, and business growth. The Role As a Senior Data Scientist, you will: Develop and deploy predictive models to enhance customer targeting and engagement. Work on churn prediction to help improve customer retention strategies. Apply customer segmentation techniques to optimise marketing campaigns. Build marketing attribution models to measure and improve campaign performance. Collaborate with stakeholders across the business to translate insights into actionable strategies. Your Skills & Experience We … re looking for a Data Scientist with: Strong experience in predictive modeling, customer analytics, or marketing data science. Proficiency in Python (Pandas, NumPy, Sci-Kit Learn) or similar tools. A proven track record of delivering impactful, data-driven solutions. Strong communication skills and the ability to translate complex More ❯

+ 12% Pension We're working with a global leader in the digital marketplace sector to find a Senior Marketing Analyst for their growing analytics team. This is a fantastic opportunity to shape marketing strategy for a household-name brand operating at huge scale across multiple international markets. You … post-campaign analysis across a wide range of ATL and BTL marketing activity Work on attribution, incrementality, uplift analysis and personalised marketing strategies Deliver customer segmentation and insights to optimise channel mix and customer engagement Create visually compelling dashboards and reports in Tableau/Looker Collaborate closely with … pricing, promotions, customer analytics, and marketing teams Influence the marketing effectiveness strategy for major brand and partner campaigns ✅ What You'll Bring: 3-4+ years' experience in Marketing Analytics or a similar insights role Strong SQL skills (must pass a short SQL assessment as part of More ❯

DATA SCIENTIST LONDON (HYBRID - 3 Days Per Week) UP to £60,000 COMPANY: This company is a global leader in Customer Data Science, who work across customer analytics and loyalty working as a consultancy services giving you’re the opportunity to work with market leading business & retailers … Work on designing and building advanced ML models - including propensity and clustering Apply machine learning, statistical, and econometric methods to a range of other customer data science problems Working closely within a team to understand, troubleshoot, and maintain machine learning models Maintain and enhance existing ML models, ensuring all … sending your CV to Joseph Gregory via the Apply link on this page. KEYWORDS: Data Science, Machine Learning, Retailers, Pricing, Price optimisation, Demand Forecasting, Customer, cluster, propensity More ❯

SENIOR DATA SCIENTIST £55,000 – £75,000 + 12% BONUS WEST LONDON – 3 DAYS IN OFFICE Join one of the UK's leading customer analytics consultancies, known for their best-in-class data science capability and deep expertise across FMCG and retail sectors. As a Senior Data Scientist … modelling techniques to drive impactful, data-led solutions for major consumer brands. THE COMPANY This consultancy has built a reputation for delivering high-quality analytics solutions to household-name clients across FMCG and retail. You’ll be joining a fast-paced, collaborative environment filled with talented data scientists and … about solving real-world business problems through data. THE ROLE As a Senior Data Scientist, you’ll work closely with clients to understand their customer behaviour through deep data analysis and predictive modelling. You’ll leverage tools such as Python, PySpark, SQL , and Hadoop to build and deploy models More ❯

Data Scientist - Marketing/Customer Analytics Reading – Hybrid (3x per week in office) Up to £60,000 + Benefits About the Role A leading research and insights company is looking for a Data Scientist to join their growing team. With a strong focus on data-driven decision-making … impactful projects. Strong statistical and machine learning expertise, with the ability to apply and evaluate various algorithms. Proficiency in Python (Pandas), SQL, and data analytics tools. Experience deploying and evaluating ML models in production environments. Ability to interpret complex datasets, drawing meaningful insights to drive business decisions. Strong communication … Sociology, Physics, Engineering, or Computer Science (Master’s or PhD is a plus). Interest or experience in TV viewing data, media, or marketing analytics is beneficial but not essential. If this role looks of interest, please reach out to Joseph Gregory. More ❯