1 to 25 of 58 Customer Analytics Jobs in the UK

Customer Analytics Analyst - 6 month contract - North London Based - Outside IR35 My global client is currently looking for an experienced Customer Analytics Analyst to take responsibility for managing and executing analytics projects for their Brand and Marketing department and the wider business. This role requires a good understanding of customer analytics, customer behaviour and data modelling including customer lifecycle management, customer lifetime value testing, location analytics, etc. In order to be successful in this role you will be able to analyse large volumes of data from multiple systems using the below tools: Excellent analytical skills including advanced excel and SQL skills. Advanced Google Analytics skills and experience … Knowledge of Power BI essential, experience of Python or R preferred. Excellent stakeholder management skills on all levels. Some of your responsibilities in this position will include: Support the Customer Analytics Manager in the execution of the wider analytics strategy. Independently identify, manage, and deliver customer analytics projects to meet defined business objectives. Undertake analytical More ❯

Customer Experience Officer Remote (Preferred GMT+4 1h) Location : Remote (Preferred GMT+4 1h) Language : Native English (C2 required) About the Company Our client is a leading liquidity and technology provider specializing in the crypto and foreign exchange (FX) industries. With over 10 years of experience, they deliver advanced B2B tech solutions that empower brokers and financial institutions to scale faster … while minimizing infrastructure costs. Their clients include licensed brokers, crypto exchanges , hedge funds , and asset managers globally. Position Overview The Customer Experience Officer will play a strategic role in enhancing and optimizing the customer journey across all business lines.Reporting directly to the Chief Strategy Officer and Chief Customer Officer , this role involves collaborating with multiple teams to … consistently advocate for client needs and improve satisfaction and retention. The primary focus will be on customer journey design , cross-functional coordination , platform audits , and the use of analytics to drive improvements in customer experience and retention. Key Responsibilities Customer Journey Design : Design and implement comprehensive customer journeys to ensure seamless user experiences across all More ❯

Senior Analyst - Customer & Commercial Analytics Location: Hybrid (3 days a week in office - London) Salary: £65k-£75k + Benefits (negotiable for the right candidate) Company Overview: A rapidly growing telecommunications company, recognized for its innovative data-driven strategies and multiple award wins at DataIQ. Backed by a prominent PE firm, they are making big investments in their data … and analytics teams to drive future growth. You'll be joining an industry-leading team with a hands-on approach to transforming the telco space through analytics. Role Overview: This is an exciting individual contributor role where you will take ownership of key customer & commercial analytics, focusing on customer retention, churn, CLTV, and segmentation. You'll … stakeholders (MDs, FD, Commercial Directors, Marketing Directors) and provide actionable insights to guide strategic decisions. This is not your typical BAU role - you'll be delivering deep insights, from customer behavior analysis to evaluating new opportunities like eSIMs and companion devices. Key Responsibilities: Customer Analytics: Deep dive into churn, retention, loyalty, and CLTV. Understand the customer More ❯

Senior Analyst - Customer & Commercial Analytics Location: Hybrid (3 days a week in office - London) Salary: £65k-£75k + Benefits (negotiable for the right candidate) Company Overview: A rapidly growing telecommunications company, recognized for its innovative data-driven strategies and multiple award wins at DataIQ. Backed by a prominent PE firm, they are making big investments in their data … and analytics teams to drive future growth. You'll be joining an industry-leading team with a hands-on approach to transforming the telco space through analytics. Role Overview: This is an exciting individual contributor role where you will take ownership of key customer & commercial analytics, focusing on customer retention, churn, CLTV, and segmentation. You'll … stakeholders (MDs, FD, Commercial Directors, Marketing Directors) and provide actionable insights to guide strategic decisions. This is not your typical BAU role - you'll be delivering deep insights, from customer behavior analysis to evaluating new opportunities like eSIMs and companion devices. Key Responsibilities: Customer Analytics: Deep dive into churn, retention, loyalty, and CLTV. Understand the customer More ❯

Senior Data Scientist - Customer & Behavioural Analytics £70,000 - £80,000 + Bonus + Benefits Hybrid Working - 1 day in the office circa every 2 weeks. Role Summary We are seeking a commercially minded Senior Data Scientist to lead the development of advanced analytics and machine learning solutions focused on customer behavior, personalization, and lifecycle management. Your … work will directly impact customer retention, engagement, and lifetime value, helping the business make smarter, data-driven decisions at scale. Key Responsibilities Lead customer-centric analytics projects across retention, segmentation, churn prediction, product usage, and personalization Build and maintain predictive models (e.g. churn, CLV, next-best action, recommendation systems) and translate insights into business value Conduct deep … dive analyses into customer journeys, identifying behavioral trends and opportunities for intervention Partner with Marketing, Product, and Customer Success to optimize campaigns, targeting strategies, and user engagement Own the end-to-end lifecycle of models: from problem framing to deployment and monitoring Present analytical findings and strategies to stakeholders in a compelling and actionable way Mentor junior data More ❯

Senior Data Scientist - Customer & Behavioural Analytics £70,000 - £80,000 + Bonus + Benefits Hybrid Working - 1 day in the office circa every 2 weeks. Role Summary We are seeking a commercially minded Senior Data Scientist to lead the development of advanced analytics and machine learning solutions focused on customer behavior, personalization, and lifecycle management. Your … work will directly impact customer retention, engagement, and lifetime value, helping the business make smarter, data-driven decisions at scale. Key Responsibilities Lead customer-centric analytics projects across retention, segmentation, churn prediction, product usage, and personalization Build and maintain predictive models (e.g. churn, CLV, next-best action, recommendation systems) and translate insights into business value Conduct deep … dive analyses into customer journeys, identifying behavioral trends and opportunities for intervention Partner with Marketing, Product, and Customer Success to optimize campaigns, targeting strategies, and user engagement Own the end-to-end lifecycle of models: from problem framing to deployment and monitoring Present analytical findings and strategies to stakeholders in a compelling and actionable way Mentor junior data More ❯

applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested. About the role We are looking for an analytics leader to take our extensive Customer data and develop it into a strong strategic asset right at the heart of our business. As our Customer Analytics … drives everything we do. This is a high impact role, where you will be a strategic partner to the entire business. You will lead the measurement and optimisation of customer behaviour, online performance and marketing effectiveness, ensuring every insight you uncover contributes directly to our long term goals. The role is about impact. We need someone with a strong … talented analysts, fostering a culture of curiosity and commercial focus. Your leadership will be pivotal in shaping their careers and ensuring their work directly drives business successes. Drive our Customer Data Strategy: Working closely with key business stakeholders, you will play a driving force in shaping and delivering our customer data strategy. You will be responsible for enhancing More ❯

Marketing Analyst/Junior Customer Analyst Up to £35,000 Hybrid - London A fantastic opportunity to join a boutique digital agency as a Marketing Analyst , working across a range of exciting clients and projects. THE COMPANY This boutique digital agency delivers a full spectrum of data and analytics services, partnering with clients across various sectors to drive smarter … marketing and business decisions. As a Marketing Analyst , you'll join a growing analytics team, helping clients optimise their customer strategies and marketing performance through data-led insight. This is an ideal next step for someone with ~1 year of marketing/customer analytics experience looking to deepen their skills in a fast-paced, supportive environment. … THE ROLE & RESPONSIBILITIES Delivering insight reports and dashboards to visualise customer and marketing data Conducting detailed customer and campaign performance analysis to uncover actionable insights Supporting client teams by identifying opportunities for improved targeting and engagement Managing and maintaining clean, structured datasets across platforms Assisting with the implementation and optimisation of marketing analytics tools (e.g. GA, CRM More ❯

Marketing Analyst/Junior Customer Analyst Up to £35,000 Hybrid - London A fantastic opportunity to join a boutique digital agency as a Marketing Analyst , working across a range of exciting clients and projects. THE COMPANY This boutique digital agency delivers a full spectrum of data and analytics services, partnering with clients across various sectors to drive smarter … marketing and business decisions. As a Marketing Analyst , you'll join a growing analytics team, helping clients optimise their customer strategies and marketing performance through data-led insight. This is an ideal next step for someone with ~1 year of marketing/customer analytics experience looking to deepen their skills in a fast-paced, supportive environment. … THE ROLE & RESPONSIBILITIES Delivering insight reports and dashboards to visualise customer and marketing data Conducting detailed customer and campaign performance analysis to uncover actionable insights Supporting client teams by identifying opportunities for improved targeting and engagement Managing and maintaining clean, structured datasets across platforms Assisting with the implementation and optimisation of marketing analytics tools (e.g. GA, CRM More ❯

Senior Analytics Manager £75,000-£85,000 Fully Remote In The UK THE COMPANY Are you a data-driven leader with deep roots in financial services? Do you thrive at the intersection of credit risk, marketing, and customer analytics? This fast-paced, high-growth lender is seeking a Senior Analytics Manager to lead a high-impact … team and shape the analytics roadmap across the customer lifecycle. This is a standout opportunity to join a growing lender backed by private equity, where data is central to every decision THE ROLE Reporting directly to the Head of Data, you’ll oversee analytics across three business-critical areas: Marketing, Customer & Risk Analytics. You’ll lead … a small but growing team of analysts and work closely with data scientists building predictive models YOUR SKILLS AND EXPERIENCE Management experience in the customer/marketing analytics space Prior & recent experience working in the Financial Services space THE BENEFITS £75,000-£85,000 HOW TO APPLY Please register your interest by sending your CV to Adam Osborne More ❯

BI Developer London - Hybrid (3 Days Onsite) £55,000 - £70,000 An AI SaaS business is looking to hire a Senior Power BI Developer to join their growing Data & Analytics team. With a strong focus on customer analytics, this 50-person business has built a cutting-edge platform designed to help clients unlock value from their customer … data. The Company This consultancy specialises in solving complex data problems for clients in the private equity space, retail, and healthcare, among others. Their platform centralises, models and operationalises customer data to enable faster insight-driven decision making. What You’ll Be Doing Working at the intersection of data engineering, analytics, and product innovation, the Senior Power BI … Business Intelligence/Data Visualisation Strong command of Power BI, DAX, and SQL - all three are key requirements Previous experience in a client-facing or consulting role Exposure to customer analytics and understanding of commercial data Familiarity with cloud platforms and Python is beneficial More ❯

BI Developer London - Hybrid (3 Days Onsite) £55,000 - £70,000 An AI SaaS business is looking to hire a Senior Power BI Developer to join their growing Data & Analytics team. With a strong focus on customer analytics, this 50-person business has built a cutting-edge platform designed to help clients unlock value from their customer … data. The Company This consultancy specialises in solving complex data problems for clients in the private equity space, retail, and healthcare, among others. Their platform centralises, models and operationalises customer data to enable faster insight-driven decision making. What You’ll Be Doing Working at the intersection of data engineering, analytics, and product innovation, the Senior Power BI … Business Intelligence/Data Visualisation Strong command of Power BI, DAX, and SQL - all three are key requirements Previous experience in a client-facing or consulting role Exposure to customer analytics and understanding of commercial data Familiarity with cloud platforms and Python is beneficial More ❯

Job Description We are seeking a highly skilled and versatile Senior Insight Analyst to join our dynamic and data-driven centralised Analytics department. This role supports the Grosvenor venue business and will give you the opportunity to provide innovative customer analytics and actionable insights that support recommendations on commercial decisions, on areas like acquisition, CRM, cross-sell … strategies, churn and customer behaviour This role enables the successful candidate to make a significant impact on our business strategy and customer experience. If you are passionate about data and customer insights, and enjoy working in a fast-paced environment, we would love to hear from you. Core responsibilities Customer insights : interpret and analyse a suite … of daily, weekly, and monthly dashboards to identify key trends, opportunities, and risks across the business. Customer behaviour analysis & modelling: Carry out deep dive analyses on customer behaviour, including geo-demographics, time of day, and transactional data. Investigate drivers of retention, and providing insights into predictive models to feedback into improvements Segmentation analysis & reporting: Developing and maintaining customer More ❯

Lead Data Scientist – Machine Learning – Consultancy Location: Remote options Salary: Up to £100,000 Type: Permanent THE COMPANY This established consultancy works across sectors like retail, sports, media, and customer analytics—delivering end-to-end machine learning and AI solutions. From building recommendation engines to developing predictive analytics at scale, they help top-tier clients unlock value … SKILLS AND EXPERIENCE Strong Data Science experience, ideally in a consultancy or client-facing role Strong Python and ML experience; built and deployed models from scratch Skilled in predictive analytics and commercial applications Excellent communication skills with a strategic mindset Bonus: experience in customer analytics or personalisation BENEFITS Up to £100,000 base salary + bonus Flexible More ❯

Data, Research & Analytics Senior Product Analyst I Location: London, London, City of, United Kingdom Contract Type: Regular Schedule: 35 Job ID: R98236 About the Business At ICIS, our mission is to optimize the world's resources. We help companies make strategic, sustainable decisions by bringing transparency to markets across the world. We create a comprehensive view of commodities markets … support the product team and our transition to a data and analysis company. The insight and analysis provided by the product analyst will support the product team in understanding customer engagement, product performance and ultimately help us to make the right business decisions. Product analytics has become increasingly important within ICIS over the last years and as we … pioneer new ways of customer analytics such as our Product Success Score (PSS). The new Product Analyst will allow us to drive the developments forward and ensure that all innovation on the product development side is supported by similarly innovative product analysis. Responsibilities Develop and maintain dashboards and metrics to support product decisions Collaborate with product managers More ❯

banks, globally-recognized brands, and Web3 companies in the world, including BNY Mellon, BNP Paribas, ANZ Bank, Revolut, and thousands more. The Renewals Manager is responsible for supporting the Customer Success team in their mission to retain and grow Fireblocks' customers. You will be responsible for ensuring timely and successful renewals of customer subscriptions while providing a seamless … customer experience. The role aims to deliver predictable and efficient renewals through a proactive engagement in the customer lifecycle. You will work in close alignment to the Customer success managers, Account managers, Sales Directors and Finance teams, to manage the renewal process with the addition of services and decommissioning of accounts. You will: Maximize customer retention … rates through effective sales techniques while also minimizing customer churn and contraction. Analyzing customer renewal data and current renewal agreements to determine retention and uplift strategy. Execute the renewal process to ensure ARR is retained or expanded Evaluate license usage and complete true-up requirements Understand our portfolio and align customer's business needs and goals to More ❯

Position: Manager of CRM Analytics (Hybrid-Chicago, IL) Location: Chicago, IL Job Id: 1907 # of Openings: 1 Marco's Pizza is a dynamic, fast-growing brand in the QSR space, known for serving high-quality, craveable menu offerings and delivering great guest experiences across more than 1,200+ locations. As we continue to grow, we're looking for … a Manager of CRM Analytics to help shape the future of how we engage with our customers. This role is ideal for someone who's both strategic and hands-on-comfortable diving into the data, but also excited to build something from the ground up. We're looking for a thoughtful problem-solver who can turn insights into action … collaborate well across teams, and help us create smarter, more personalized customer experiences. We're looking for someone who: Is friendly and genuinely cares about the happiness of others Takes accountability for their actions and takes pride in their work Has a can-do attitude and asks "what else can I do?" Is a good teammate who provides-and More ❯

Head of Commercial Analytics £135,000 + Bonus + Equity London, Hybrid A leading global marketplace is hiring a Head of Commercial Analytics to steer strategic commercial performance and lead a high-impact analytics function across a highly competitive consumer sector in the UK. The Role You'll oversee a senior team across Pricing, Trading, and Customer Analytics - using data to drive strategy, defend market share, and unlock growth opportunities. This is a commercial, P&L-focused role where analytics is central to decision-making and business performance. Your Impact Own and lead analytics across pricing, promotions, customer behavior, and trading performance Partner closely with Strategy, Commercial, and Marketing to drive revenue … and market share growth Identify and action opportunities across core and emerging customer segments Develop experienced senior managers while remaining close to the most business-critical analytical work What We're Looking For Experience leading large, high-performing analytics teams (including managing other managers) Deep commercial acumen - with a strong grip on pricing, trading, and end-to-end More ❯

Head of Commercial Analytics £135,000 + Bonus + Equity London, Hybrid A leading global marketplace is hiring a Head of Commercial Analytics to steer strategic commercial performance and lead a high-impact analytics function across a highly competitive consumer sector in the UK. The Role You'll oversee a senior team across Pricing, Trading, and Customer Analytics - using data to drive strategy, defend market share, and unlock growth opportunities. This is a commercial, P&L-focused role where analytics is central to decision-making and business performance. Your Impact Own and lead analytics across pricing, promotions, customer behavior, and trading performance Partner closely with Strategy, Commercial, and Marketing to drive revenue … and market share growth Identify and action opportunities across core and emerging customer segments Develop experienced senior managers while remaining close to the most business-critical analytical work What We're Looking For Experience leading large, high-performing analytics teams (including managing other managers) Deep commercial acumen - with a strong grip on pricing, trading, and end-to-end More ❯

Are you passionate about customer journey? If so, we have a remarkable opportunity for you! Based in the vibrant city of Dubai, but with the flexibility of a global reach, our client is a leading entity specialized in FinTech solutions and pioneering technology. This role is all about being the go-to person for ensuring an exceptional client experience … smooth, simple, and hassle-free interactions for clients. From pinpointing UI glitches to tackling usability problems, you'll play a key role in enhancing the overall client journey. The Customer Experience Officer will proactively enhance and optimize the customer journey across all business lines. Reporting directly to the Chief Strategy Officer and Chief Customer Officer, this role … involves strategic coordination with compliance, legal, finance, sales, Salesforce team, customer support and other teams to consistently advocate for client needs and satisfaction What your responsibilities will include: Craft and manage seamless, end-to-end customer journeys that deliver exceptional user experiences every time. Bring teams together! Collaborate across compliance, legal, finance, sales, and customer support to More ❯

high-quality, craveable menu offerings and delivering great guest experiences across more than 1,200+ locations. As we continue to grow, we're looking for a Manager of CRM Analytics to help shape the future of how we engage with our customers. This role is ideal for someone who's both strategic and hands-on-comfortable diving into the … from the ground up. We're looking for a thoughtful problem-solver who can turn insights into action, collaborate well across teams, and help us create smarter, more personalized customer experiences. We're looking for someone who: Is friendly and genuinely cares about the happiness of others Takes accountability for their actions and takes pride in their work Has … a passion for making great guest experiences Sound like you? Check out the responsibilities and requirements below and then fill out an application! Position Summary: The Manager of CRM Analytics will lead customer analytics and lifecycle measurement across our marketing and loyalty programs. This highly visible role will own our approach to customer segmentation, campaign measurement More ❯

Senior Business Intelligence & Analytics Manager - Marketing London or Leeds | Hybrid Working (2 days on-site) 12-Month Contract £Excellent Day Rate (via umbrella) Join a leading financial services organisation on a major data transformation journey. They're reshaping how marketing decisions are made - investing in modern BI platforms, real-time analytics, and innovative data solutions to power smarter … faster, and more customer-centric marketing. This role is a rare opportunity to lead the evolution of enterprise-level marketing intelligence. As Senior Business Intelligence & Analytics Manager , you'll drive strategy, build high-impact BI solutions, and lead a team of experts to deliver truly insightful, self-serve analytics across the full marketing ecosystem - from digital and … innovation and continuous learning Apply best-practice data governance, ensuring data quality, accuracy, and compliance What You'll Bring Advanced experience in business intelligence within a marketing, media, or customer analytics setting Proven expertise with Power BI, Tableau, or Looker , and data scripting tools like SQL, Python or R Strong domain knowledge of digital performance metrics , CRM data More ❯

take initiative, measure progress, and deliver results. Our culture fosters innovation and problem-solving, fueled by curiosity and a commitment to thinking big. Together, we move with agility, prioritize customer needs, and build unity through empathy, leaving a positive impact wherever we go. Working at Nintex as an engineer means building more than just software; it's about making … Advancing our AI engineering capabilities driving the development of common AI frameworks, multi-agent architecture, AI infrastructure & governance, model selection & training and context engineering that accelerates AI capabilities for customer to build, operate, manage and optimize automation solutions on the Nintex platform Modernizing and differentiating our process intelligence capabilities that help customers identify, govern and optimize processes across their … organization Building a centralized data intelligence platform that serves as the single source of truth for customer analytics, internal business intelligence, and AI needs across all products. This role offers a unique opportunity to own a growing vertical SaaS product as well as strategic platform capabilities to shape the Nintex vision through execution. Your contribution will be : Strategic More ❯

Customer Analyst Liverpool (Hybrid) £35,000-£40,000 THE COMPANY A leading fashion retailer is seeking a Customer Analyst to join their team to help drive omni-channel journey optimisation THE ROLE As the Customer Analyst, you will use your SQL/bigQuery experience to work on a range of projects within the customer analytics … good story-telling experience. You’ll be able to work on projects across segmentation, regression, loyalty and predictive analytics. You will get the chance to work on a new customer reward app, and work closely with data science teams and on projects in the space YOUR SKILLS AND EXPERIENCE SQL/bigQuery experience THE BENEFITS More ❯

Analytics Manager Up to £65,000 + benefits Hybrid – London (2 days/week) THE ROLE This is a rare opportunity to step into a pivotal Analytics Manager role where you’ll lead a growing team of Analysts and Data Scientists, own stakeholder relationships across CRM and Marketing, and help shape the future of customer analytics. You … ll work closely with the Head of Analytics to drive performance across Loyalty, Retention and CRM. Your remit will cover everything from day-to-day team leadership to hands-on delivery of segmentation, testing and performance analytics — all with a sharp commercial focus. If you’re looking for a mix of people leadership, strategic influence and deep analytics work, this is it. WHAT YOU’LL BE DOING: Manage and mentor a high-performing team of analysts and data scientists Own analytics for CRM, Loyalty and Marketing — including segmentation, campaign performance, and lifecycle analysis Act as the go-to analytics contact for UK stakeholders across Marketing, Commercial and Product teams Translate business challenges into clear analytical More ❯